Library, Arts & Culture Supervisor

Job Description

The Position

OPEN & PROMOTIONAL EXAMINATION - ONE YEAR PROBATIONARY PERIOD

The current vacancy is at the Central Library as a Public Services Supervisor, responsible for serving as Person in Charge (PIC), overseeing daily public service operations across multiple service points in collaboration with section supervisors, coordinating staffing coverage, directly covering service point shifts as needed, and addressing patron concerns. The position also leads safety, security, emergency preparedness, staff training, onboarding, customer service initiatives, and operational improvements. The anticipated work schedule includes one to two closing shifts per week and every other Saturday. This eligible list may be used to fill other vacancies for Library, Arts, & Culture Supervisor for the duration of the list.

Job Description: This mid-management classification manages staff within sections or branch locations of the Library, Arts & Culture Department. Utilizing independent judgment, this classification performs a broad range of professional and administrative library duties in connection with the day-to-day supervision of staff in the department.

Classification Code: 2575

Reporting Relationships:

This position reports to the Senior Library, Arts & Culture Supervisor, the Library Arts and Culture Principal Administrator or the Assistant Director of Library, Arts & Culture.

Common Responsibilities:

In the City of Glendale, all positions are responsible for excellent performance in the following areas:

Skills and Abilities

Customer Service

Provide exceptional customer service to all employees, customers, vendors and other City departments.

Ethics

Model and practice the highest standards of ethical conduct.

Performance

Develop necessary skills from on-the-job training and meet standards of performance for the classification by the end of the probationary period.

Work the necessary hours and times, including overtime as authorized for non-management staff, to complete goals, tasks, and objectives.

Safety

Ensure the duties of the position are performed in a safe and efficient manner.

Assume responsibility for maintaining a safe working environment.

Teamwork

Foster a teamwork environment.

Establish and maintain effective working relationships.

Communications

Give and receive direction in English.

Communicate effectively in English, both orally and in writing.

Equipment

Operate or use all position-related software, equipment and tools effectively and safely.

Cyber Security

Actively participate in maintaining a secure computing environment by adhering to and implementing City cybersecurity policies, procedures, and best practices. This includes understanding common cyber threats such as phishing and malware, and promptly reporting suspicious activities.

Minimum Requirements

MINIMUM REQUIRED QUALIFICATIONS

The following functions are typical for this classification. Incumbents may not perform all listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

An equivalent combination of experience and education sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.

Education:

Master's Degree in Library and Information Science from an “American Library Association” accredited or reciprocal agreement college or university is required.

Experience:

Three years of progressively responsible work experience as a professional librarian, two years of which shall have been as a lead worker is required.

Transportation:

Valid California Class C Driver’s License.

Click here to view the complete class specification outlining all job duties and requirements:

Working Conditions
Work is primarily performed indoors at the Central Library and/or branch library environments.

Weekend and evening work are required.

May be assigned to multiple libraries and need to travel between sites.

Incumbents are expected to modify work schedule to meet the changing needs of the Department.

Promotional Eligibility
Any City of Glendale employee who meets the minimum qualifications for this position, has completed probation or six months of City employment, and is occupying a permanent full-time classification on file in the Human Resources Department. Hourly City employees may be considered, provided that they furnish proof of continuous employment immediately preceding the final filing date, which would equal a minimum of six months of full-time service or 1040 part-time hours. (Civil Service Rule VIII 4-E).

Exceptional Customer Service Policy
The City of Glendale places a high importance on quality customer service and prides itself for the high level of services it provides by every employee of the organization. As employees of the City of Glendale, we are committed to providing our diverse community and each other with courteous, considerate, and personal attention.
Please click on the link to read the Exceptional Customer Service Policy .

Selection Process

EVALUATION OF APPLICATION: All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience and education will be invited to the selection process.

ORAL INTERVIEW: (Weight: 100%) To evaluate the applicant's experience, education, and general background for the position.

Candidates must pass the exam with a minimum score of 70.00% in order to be placed on the eligible list.

TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Evaluations will be based on the candidate's education and experience relevant to the position. Examinations will assess the candidate's education, experience, knowledge and skills related to the job. The City of Glendale reserves the right to modify the examination components or their weighting. If changes are necessary, candidates will be informed of the specific examination components and their weight before the examination is administered. The City of Glendale complies with state and federal obligations to provide reasonable accommodations for applicants and employees with disabilities. Applicants with special needs are encouraged to inform the Human Resources Department at least five days before the first examination to ensure reasonable accommodations can be arranged. The provisions of this bulletin do not constitute an express or implied contract.

The City of Glendale offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance.

The above listed benefits apply to full-time, salaried positions only.

Closing Date/Time: 11/23/2026 11:59 PM Pacific