911 Dispatcher (Part-Time)

Job Description

Summary

The City of Lancaster is seeking a dependable, professional, and detail-oriented Part-Time 911 Dispatcher to join our Emergency Communications team.
This position plays an essential role in public safety by answering emergency and non-emergency calls, gathering critical information, and dispatching police, fire, medical, and other emergency services.

The ideal candidate must be able to remain calm under pressure, communicate clearly, multitask effectively, and make sound decisions in fast-paced and stressful situations.

Important Scheduling Requirement: The Emergency Communications Division operates 24 hours a day, 7 days a week, including holidays. Although this is a part-time position, employees are required to work assigned shifts that may include nights, weekends, and holidays. Applicants must understand and agree to meet these scheduling requirements as a condition of employment.

At the City of Lancaster, we take PRIDE in serving our community through our core values:

• Productivity: Providing efficient and effective services to the community.
• Resourcefulness: Using available resources responsibly and finding opportunities for improvement.
• Integrity: Demonstrating honesty, accountability, and ethical conduct.
  
• Dedication: Remaining committed to public service and supporting our community.
  
• Excellence: Working together to deliver quality services and build public trust.
  

Join our Emergency Communications team and make a meaningful difference in the safety and well-being of the Lancaster community.

Essential Duties and Responsibilities

• Receives and responds to emergency and non-emergency calls for police, fire, medical, and other emergency services.
• Gathers accurate information from callers to determine the location, nature, and seriousness of an emergency and the appropriate response needed.
• Enters and maintains accurate information in the computer-aided dispatch (CAD) system.
  
• Operates two-way radios and other communication equipment to dispatch emergency personnel and relay important information.
  
• Provides pre-arrival instructions and preliminary first aid guidance to callers as appropriate.
  
• Coordinates emergency responses by dispatching the closest and most appropriate available units.
  
• Maintains communication between emergency responders, hospitals, law enforcement agencies, and other personnel.
  
• Monitors dispatched units and verifies officer assignments and locations as necessary.
  
• Monitors alarm systems, security cameras, and other communication and security equipment.
  
• Enters, updates, and retrieves information using various computer systems and databases.
  
• Responds to routine inquiries and directs non-emergency requests to the appropriate department or agency.
  
• Tests communication equipment, alarm systems, and backup systems to ensure proper operation.
  
• Maintains professionalism, accuracy, and composure while handling stressful or emergency situations.
  
• Performs other related duties as assigned.
  

Supervisory Responsibilities
This job has no supervisory responsibilities.

Education and/or Experience

• High school diploma or GED required.
• One (1) year of experience in clerical work, computer operations, high-volume telephone communications, public contact, or a related field.
• Thirty (30) semester hours of college credit may substitute for one (1) year of the required experience.
  
• Must be at least 18 years of age.
  
• Must be able to type a minimum of 35 words per minute.
  
• Ability to communicate clearly and professionally, both verbally and in writing.
  
• Ability to work efficiently under pressure while managing multiple responsibilities.
  
• Ability to exercise sound judgment, follow instructions, and respond appropriately in emergency situations.
  
• Ability to operate computers, telephone systems, radios, and related communication equipment.
  
• Must successfully complete an extensive pre-employment background investigation, including a drug screening.
  

Certificates, Licenses, Registrations

• TLET Operator's Certification is required.
• Valid Class C Driver's License with a clean driving record is required.