Eligibility Specialist (61107)

Summary

The Eligibility Specialist administers the Child Care Assistance Program for families in Rockford, working on behalf of the Illinois Department of Human Services. The role involves determining eligibility, processing documentation, and providing in-person and phone support to families. Hours are8:30am-5pm Monday-Friday, and the position is a Furst-to-Hire opportunity.

Key Responsibilities:

• Determine family eligibility for childcare reimbursement.

• Perform data entry for assigned caseload.

• Maintain accurate and complete records on all cases.

• Connect families to appropriate programs for additional support.

• Ensure compliance with required paperwork, phone calls, emails, and reports.

• Protect confidentiality of program, client, and provider information.

• Participate in staff meetings and continuing education activities.

• Respond with sensitivity to families' socioeconomic, cultural, ethnic, and religious backgrounds, needs, and capabilities.

Qualifications:

• Associate degree from an accredited college or university, or equivalent education and/or experience in social work, customer service, data entry, or related field.

• Demonstrated proficiency with a computer and various software packages.

• Excellent written, verbal, and presentation communication skills.

• Strong problem-solving and analytical skills.

• Ability to work with a team as well as independently.

• Ability to lift 30 pounds, sit, stand, bend, and twist.

• Ability to type at least 30 words per minute.

• Current Illinois driver's license and valid vehicle insurance.

• Willing to complete and maintain required certifications on an annual basis.

Benefits:

• Medical insurance through Hooray Health

• MetLife dental insurance

• MetLife vision insurance

• MetLife life and short-term disability insurance

• Retirement savings through My Illinois Savings

• Holiday Pay

• Appreciation Pay

• Referral Bonus

• Direct Payroll Deposit

• Learn more here

Job Description

The Eligibility Specialist administers the Child Care Assistance Program for families in Rockford, working on behalf of the Illinois Department of Human Services. The role involves determining eligibility, processing documentation, and providing in-person and phone support to families. Hours are8:30am-5pm Monday-Friday, and the position is a Furst-to-Hire opportunity.

Key Responsibilities:

• Determine family eligibility for childcare reimbursement.

• Perform data entry for assigned caseload.

• Maintain accurate and complete records on all cases.

• Connect families to appropriate programs for additional support.

• Ensure compliance with required paperwork, phone calls, emails, and reports.

• Protect confidentiality of program, client, and provider information.

• Participate in staff meetings and continuing education activities.

• Respond with sensitivity to families' socioeconomic, cultural, ethnic, and religious backgrounds, needs, and capabilities.

Qualifications:

• Associate degree from an accredited college or university, or equivalent education and/or experience in social work, customer service, data entry, or related field.

• Demonstrated proficiency with a computer and various software packages.

• Excellent written, verbal, and presentation communication skills.

• Strong problem-solving and analytical skills.

• Ability to work with a team as well as independently.

• Ability to lift 30 pounds, sit, stand, bend, and twist.

• Ability to type at least 30 words per minute.

• Current Illinois driver's license and valid vehicle insurance.

• Willing to complete and maintain required certifications on an annual basis.

Benefits:

• Medical insurance through Hooray Health

• MetLife dental insurance

• MetLife vision insurance

• MetLife life and short-term disability insurance

• Retirement savings through My Illinois Savings

• Holiday Pay

• Appreciation Pay

• Referral Bonus

• Direct Payroll Deposit

• Learn more here