Public Safety Telecommunicator

Summary

Duties & Responsibilities:

• Receive and interpret in-coming citizen complaints, inquires, and reports of emergency and non-emergency situations; log, coordinate, disseminate, and maintain records of messages; may initiate police reports of incidents; originate and disseminate information regarding safety and well-being of law enforcement officers, firefighters, and citizens.
• Operate equipment of a communications control center to receive and transmit police business and emergency messages; may monitor and provide base-station service for multiple police, security, and fire radio channels.
• Operate terminal connected to federal, state, or local law enforcement information systems (such as Law Enforcement Agency Data System, LEADS, National Law Enforcement Telecommunications System; or National Crime Information Center) and a departmental computer to enter or retrieve information for the purpose of gathering, verifying, or maintaining data; interpret responses of the data systems; recognize malfunctions of the terminal and assist system personnel in the correction of problems.
• Utilize and operate secure cameras throughout the campus district and disseminate pertinent safety and welfare concerns to police officers.
• Compose and send emergency and non-emergency information to the campus via the Illini-Alert system. Make emergency notifications at the direction of supervisory personnel, as well as by procedure.
• Assist in the training of new Telecommunicators.
• Control access to police station by requiring proper identification and/or escort to unauthorized visitors.
• Process routine police enforcement documents and records. Review Police Officer reports and entries in the records management systems making updates and data corrections as needed.
• Operate and monitor the control center of a computerized fire and security alarm system.
• Monitor and retrieve information from the card access system usage within Housing.
• Monitor local weather warning system and broadcast severe weather notices.
• Perform related duties as assigned.

Job Description

Duties & Responsibilities:

• Receive and interpret in-coming citizen complaints, inquires, and reports of emergency and non-emergency situations; log, coordinate, disseminate, and maintain records of messages; may initiate police reports of incidents; originate and disseminate information regarding safety and well-being of law enforcement officers, firefighters, and citizens.
• Operate equipment of a communications control center to receive and transmit police business and emergency messages; may monitor and provide base-station service for multiple police, security, and fire radio channels.
• Operate terminal connected to federal, state, or local law enforcement information systems (such as Law Enforcement Agency Data System, LEADS, National Law Enforcement Telecommunications System; or National Crime Information Center) and a departmental computer to enter or retrieve information for the purpose of gathering, verifying, or maintaining data; interpret responses of the data systems; recognize malfunctions of the terminal and assist system personnel in the correction of problems.
• Utilize and operate secure cameras throughout the campus district and disseminate pertinent safety and welfare concerns to police officers.
• Compose and send emergency and non-emergency information to the campus via the Illini-Alert system. Make emergency notifications at the direction of supervisory personnel, as well as by procedure.
• Assist in the training of new Telecommunicators.
• Control access to police station by requiring proper identification and/or escort to unauthorized visitors.
• Process routine police enforcement documents and records. Review Police Officer reports and entries in the records management systems making updates and data corrections as needed.
• Operate and monitor the control center of a computerized fire and security alarm system.
• Monitor and retrieve information from the card access system usage within Housing.
• Monitor local weather warning system and broadcast severe weather notices.
• Perform related duties as assigned.