Program Specialist

Summary

Job Title

Program Specialist

Job Description

Major duties include but are not limited to:

• Developing VA medical facility SAMS (Survivors Assistance and Memorial Support) standard operating procedure which includes written procedures for clinical staff or health care provider to notify SAMS staff or the Health Administrative Specialist on Duty (HOD), Chaplain, and social work staff of Veteran deaths.
• Ensuring the offering of information on funeral, interment and survivors' benefits, and referral to VBA or NCA to access benefits to bereaved family member(s).
• Ensuring remains are assessed for unclaimed determination and recommending the appropriate disposition to the VA medical facility Director,
• Determines the nature of the needs of callers and walk-in customers pertaining to questions about the SAMS, VHA, VBA.
• Implements information systems to track service activities including visits, referrals, demographics and outcomes.
• Investigates and analyzes adverse quality trends or conditions and initiates corrective action.
• Facilitates quality management plan development and implementation.
• All other duties as assigned.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday (8:00am - 4:30pm)

Virtual: This is not a virtual position.

Position Description/PD#: Program Specialist/ PD035020 and PD035030

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Job Description

Job Title

Program Specialist

Job Description

Major duties include but are not limited to:

• Developing VA medical facility SAMS (Survivors Assistance and Memorial Support) standard operating procedure which includes written procedures for clinical staff or health care provider to notify SAMS staff or the Health Administrative Specialist on Duty (HOD), Chaplain, and social work staff of Veteran deaths.
• Ensuring the offering of information on funeral, interment and survivors' benefits, and referral to VBA or NCA to access benefits to bereaved family member(s).
• Ensuring remains are assessed for unclaimed determination and recommending the appropriate disposition to the VA medical facility Director,
• Determines the nature of the needs of callers and walk-in customers pertaining to questions about the SAMS, VHA, VBA.
• Implements information systems to track service activities including visits, referrals, demographics and outcomes.
• Investigates and analyzes adverse quality trends or conditions and initiates corrective action.
• Facilitates quality management plan development and implementation.
• All other duties as assigned.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday (8:00am - 4:30pm)

Virtual: This is not a virtual position.

Position Description/PD#: Program Specialist/ PD035020 and PD035030

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized