Position Description

A Drug-Free Workplace

Invites your interest for the position of

Departmental Information Systems Coordinator

$5,930 - $8,098 per Month

Final Filing Date: September 7, 2025

Exam # 25/43J05/08MT

SUMMARY OF POSITION

The Monterey County Health Department is seeking a Departmental Information Systems Coordinator for the Quality Improvement unit in the Clinic Services Bureau. The Quality Improvement unit focuses on improving efficiency and workflow development, tracking quality metrics such as diabetes control, and overseeing compliance adherence. This position will act as a resource person for users of automated system(s) applications, answer questions and resolve problems related to the use and operation of the electronic health record, Epic. The incumbent will collaborate with others to improve the effectiveness of the system and to make recommendations for systems and procedures improvements. Additionally, this position will develop and revise procedure documentation, instructional materials, and staff development tools for systems-related training.

The Eligible List established by this recruitment process may be used County-wide to fill current and future vacancies on a regular full-time, part-time, or temporary basis.

This classification is part of a flexible series. Incumbents appointed at the lower level of the career series may be promoted up to the higher level of the career series subject to their meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority in accordance with the Flexible Staffing Program and Guidelines.

Examples of Duties

• Acts as a resources person for users of an automated system(s) applications; Answers questions and resolves problems related to use and operation of the application; Coordinates a central help desk to resolve problems.
• Confers with operating department personnel regarding changes in manual and computer system design; Collaborates with others to improve the effectiveness of the system and to make recommendations for systems and procedures improvements; Stays abreast of the new automated systems procedures, and prepares on-line bulletins to inform users of changes or additions.
• Develops other system training material for users, or recommends other training resources as needed.
• Coordinates with computer support personnel in identifying and resolving problems with the system, including programs, workstations and other related hardware and software.
• Documents and tracks system problems and writes reports on issues; Writes or assists in writing and revising procedures, instructional materials or staff development tools for systems-related training.
• May attend meetings and represent the department with other departments and/or other agencies for information sharing, system improvements and implementation of changes; May plan or assist in planning the implementation of conversion from manual systems to automated information systems.
• Assures system security; Monitors personnel registration and security including authorizing user access to system functionality; Performs consistent backup and recovery operations; Monitor batch results and correct batch problems.
• Serves as a lead worker over subordinate staff; schedules, assigns and reviews the work of subordinate staff.

To view the complete job description, please visit the Monterey County website: Departmental Information Systems Coordinator .

THE SUCCESSFUL CANDIDATE

Will have a proven track record demonstrating the following knowledge, skills, and abilities:

Working Knowledge of:

• Capability and limitations of various computer operating systems including DOS, Windows and networks
• Computer applications used in data management
• Terminology related to computer hardware, software, network and peripheral equipment
• Analytical processes
• Some positions may require a working knowledge of the functions, regulations, services, programs and operations of the specific department

Some Knowledge of:

• Training methods and techniques of automation systems applications
• Methods of error research and troubleshooting
• Some positions may require some knowledge of specialized automated systems and general application unique to the operating department from a user perspective.

Skill and Ability to:

• Evaluate and interpret automated information systems functions from a user perspective
• Identify, evaluate, and research application systems problems and coordinate corrective actions, as required, with computer support personnel.
• Gather information and analyze data to establish and maintain system user protocol.
• Make recommendations for system and operational enhancements.
• Read and comprehend written materials on a wide variety of application system subjects.
• Maintain confidentiality of information in accordance with legal standards and/or County regulations.
• Organize, prioritize, schedule and coordinate workflow to meet project deadlines.
• Communicate effectively with all levels of staff in the organization both orally and in writing.
• Provide excellent and courteous customer service and establish and maintain effective working relationships.

Examples of Experience/Education/Training

Any combination of training, education and/or experience which provides the knowledge, skills and abilities and required conditions of employment is qualifying. An example of a way these requirements might be acquired is:

• One year of experience performing both technical support and training in the use of a wide variety of computer hardware and software for automated office systems which included modifying or interfacing office automation software or application environments.

Additional Information

CONDITIONS OF EMPLOYMENT:

The required conditions of employment include, but are not limited to the following:

• Possess and maintain a valid California Class C driver’s license or the ability to provide suitable transportation that is approved by the appointing authority.
• Be available to work a flexible schedule, including evenings, weekends, holidays, and during times of disaster and/or emergency.
• Successfully complete a background check to include fingerprinting.

BENEFITS:
The County of Monterey offers an excellent benefits package. Please visit our website to view the Bargaining Unit J Benefit Summary Sheet . This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.

NOTES:

• As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions.
• Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9.
• If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.

APPLICATION & SELECTION PROCEDURES

Apply on-line at https://www.governmentjobs.com/careers/montereycounty

by the final filing date of Sunday, September 7, 2025 at 11:59 PM (PST)

or

Hard copy applications may be obtained from and submitted during normal business hours,

Monday - Friday, 8:00 AM - 5:00 PM by contacting:

Monterey County Health Department

Attn: Human Resources Division

1270 Natividad Road

Salinas, CA 93906.

Phone: (831) 755-4519 Fax: (831) 796-8682

The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include:

• A completed County of Monterey Employment Application
• Responses to the Supplemental Questions

Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.

EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION:
Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Melanie Takaoka, Human Resources Analyst II, at (831) 755 - 4550 or takaokaml@countyofmonterey.gov.

http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet

Closing Date/Time: 9/7/2025 11:59 PM Pacific

Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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• Monterey County Human Resources

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