Transit Assistant Superintendent of Operations

Requirements

MOS Code: 3E691 (Air Force), 9C100 (Air Force), 1S091 (Air Force), 2605 (Navy), 858A (Navy)

Education and Experience : A High School diploma, GED or higher and four (4) years of transit operations experience, including two (2) years in a lead or supervisory capacity.

Licenses and Certificates : Valid Texas Class "C" driver's license or equivalent from another state. Texas Class “B” Driver’s License (CDL) or equivalent from another state within six (6) months of appointment. Special Requirements: Positions requiring a CDL or positions of a safety sensitive nature are subject to drug and alcohol testing in accordance with federal regulations.

General Purpose

Under direction, manage the day-to-day activities of assigned area of transit operations to ensure timely, efficient and safe customer service.

Typical Duties

Plan, organize, and supervise daily transit operations through subordinate employees. Involves: Monitor daily operations and provide guidance and direction to transit operators, communication dispatchers, and transit supervisors to provide superior transit service and ensure timeliness and customer satisfaction. Promote and implement compliance with safety requirements set forth by Federal Transit Administration (FTA) regulations and motor carrier requirements. Meet with transit operators, communication dispatchers and transit supervisors daily to identify and resolve problems and allocate supervisor and dispatcher assignments. Assist with personnel related issues such as sick leave abuse notifications, missouts, and issuance of written or oral instructions to transit operators, dispatchers and transit supervisors. Evaluate and ensure compliance with safety and training requirements. Oversee and participate in compliance activities related to transit operations. Coordinate training and maintain records. Coordinate the transport of safety-sensitive operations employees to random drug testing site. Monitor overtime and other operating expenses related to transit operations. Maintain statistics and generate periodic reports on services furnished. Monitor calls received by dispatchers, and follow up with transit operator complaints or issues regarding service or units. Ensure that accidents, unsafe acts and complaints are properly documented and reported. Monitor staffing levels and shift assignments for transit operators, dispatchers and transit supervisors. Recommend service modifications to better accommodate customer needs. Review documentation submitted by Transit Operators, Dispatchers and Transit Supervisors for accuracy prior to submission to Superintendent or other divisions.

Perform and conduct various administrative responsibilities. Involves: Identify, create and introduce improvements to work flow, training, equipment and other operational areas. Respond to inquiries, questions and requests for information. Draft and provide written and oral responses. Consult with department planning and scheduling staff on the transit operator sign-up. Coordinate and execute the transit supervisor and dispatcher sign-up, transit supervisor and dispatcher coverage, transit operator vacation sign-up, transit supervisor vacation sign-up, transitional duty assignments and other special projects. Assist safety division in the planning and preparation of new transit operator trainee classes and transit operator trainer assignments. Assist Superintendent to resolve problems and respond to customer service complaints, including complaints from individuals who may be irate. Attend meetings as required to provide information and respond to concerns from co-workers, other departments and the public. Make recommendations for improvement of services.

Perform related managerial or supervisory duties as required. Involves: Perform duties of immediate supervisor or subordinates to ensure continuity of operations. Recall employees to work in emergencies. Assist Superintendent with resolution of grievances. Promote the observation of safe work practices.

Supervise assigned personnel. Involves: Schedule, assign and check work. Appraise employee performance and review evaluations by subordinate supervisors. Provide for training and development. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Counsel, motivate and maintain harmony. Interview applicants. Recommend hiring, termination, transfers, discipline, and merit pay or other employee status changes.

General Information

For complete job specification, click here.

I mportant Note: The required Supplemental Questions and answers are considered an examination component and will generate a score.

Applicants are being tested on a conditional basis pending review of minimum qualifications. Applications will be reviewed for applicants that pass the Supplemental Questions examination.

Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions examination, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applicants have been received.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.

To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.

BENEFITS

LIFE AND HEALTH INSURANCE

The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.

Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.

An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle.

The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!

Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.

ELIGIBILITY FOR VACATION LEAVE

All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.

Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee:

For 0 - 5 years of service (12 days):
40 hour per week employees - 3.70 hours per biweekly pay period

For >5 to 15 years of service (17 days):
40 hour per week employees - 5.24 hours per biweekly pay period

For >15 or more years of service (20 days):
40 hour per week employees - 6.16 hours per biweekly pay period

SICK LEAVE WITH PAY

Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.

ACCIDENT WITH PAY LEAVE

The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.

PREGNANCY LEAVE

A) Pregnancy shall be treated the same as any other temporary physical disability.

B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave.

C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability.

LEGAL HOLIDAYS

The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95)

1. First day of January (New Year's Day)

2. Third Monday in January (Martin Luther King Holiday)

3. Thirty-first day in March (Cesar Chavez Day)

4. Last Monday in May (Memorial Day)

5. June 19 (Juneteenth)

6. Fourth day of July (Independence Day)

7. First Monday in September (Labor Day)

8. Eleventh Day in November (Veteran's Day)

9. Fourth Thursday in November (Thanksgiving Day)

10. The Friday following the fourth Thursday in November (Day after Thanksgiving)

11. Twenty-fifth Day in December (Christmas Day)

12. Employee's Birthday

In addition to the above days, the following days are also declared to be legal holidays: 1. Any day designated as a holiday by City Council. 2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday. 3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday.

Closing Date/Time: 9/9/2025 11:59 PM Mountain

• 

• City of El Paso

• 915-212-1244

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