Business Process Consultant

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Our guiding principles-Empathy, Ethics, Excellence, Engagement, and Equity - anchor our approach in delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives.
  
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

ABOUT AUSTIN WATER:
For over 100 years, Austin Water has been committed to providing safe, reliable, high-quality, and affordable water services to our customers. Today, we serve over 1,000,000 people in the Austin metropolitan area, across more than 548 square miles. As one of the fastest-growing cities in the country, we’re not just keeping up-we’re leading the way with sustainable infrastructure, advanced treatment technology, and environmental innovation.

Austin Water consistently ranks among the best in the country when it comes to water quality. We also treat, return, and recycle wastewater in ways that protect environmental resources. Austin Water exceeds federal and state requirements for clean water and environmental compliance at our water and wastewater treatment plants.

Job Description:

Purpose:

Responsible for providing project support to Department Directors and the Department Executive Team. Provides consulting services to process leaders and team leaders. Analyzes, and presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting process leaders and team leaders in the areas of planning, performance measurement, change management, and periodic assessment review.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads multiple process improvement teams
  
• Develops project work plans, project management and periodic assessment
  
• Facilitates the development of stakeholder analysis and communication plans for process improvement teams
  
• Identifies, collects, and researches to complete data analysis
  
• Makes recommendations to project teams and recommends organizational change utilizing appropriate talent
  
• Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets
  
• Develops and improves models and methodologies for the department
  
• Reviews and critiques the work of functional team staff
  
• Communicates project and program information to all levels of the organization
  

Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.
  

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
  
• Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
  
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
  
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
  
• Skill in providing internal consulting services
  
• Skill in project management methods
  
• Skill in negotiation of projects and program initiatives
  
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations
  
• Ability to look at situations systematically
  
• Ability to work independently and with teams
  
• Ability to understand, interpret and apply detailed and complex information
  
• Ability to manage implementation of recommendations
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.
  

Licenses and Certifications Required:

None

Preferred Qualifications:

• Demonstrated experience in a similar consultative role where the primary function of the position was to perform business process analysis and lead innovative change processes
  
• Demonstrated experience in performing research and analytical analysis as well as presenting/defending results to senior management and stakeholders at all levels of the organization
  
• Demonstrated experience scheduling and conducting in-person or virtual business process training to internal and external stakeholders
  
• Demonstrated experience developing, updating, and maintaining business process documentation for use by business unit staff
  
• Experience mapping workflow of current and future state business processes and leading cross-functional implementation
  
• Demonstrated experience in project managing, organizing, leading and facilitating cross-functional groups with participants from all levels of the organization
  
• Experience evaluating performance measures to be sure that critical work processes are operating effectively and recommending and implementing process changes
  
• Intermediate skill level in Microsoft Word, PowerPoint, Excel, Visio, Power BI, SharePoint, and other relevant tools and applications
  
• Ability to travel to more than one work location
  

Notes to Candidate:

Position Overview:

The Business Process Consultant for Austin Water’s Environmental, Planning, and Development Services Program Area will lead business process development and improvement activities, strategic business planning, performance monitoring, and reporting in support of Austin Water’s environmental resource and infrastructure planning and management efforts.

Pay Range:

$33.49 - $42.71 per hour

Position will be filled at the following location:

Waller Creek Center (625 E 10th St, Austin, TX 78701)

Days and Hours:

Monday - Friday 8:00 am - 5:00 pm with some flexibility. Hybrid.

Benefits:

Working with Austin Water provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more - click HERE for more information.

When completing the City of Austin employment application:

• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position.
  
• Provide each job title and accurate employment dates for all jobs included on the application.
  
• Your work history should include the duties you performed, any supervisory or lead responsibilities, and any equipment and computer software used.
  
• The City of Austin employment application is an official document; incomplete applications will not be considered.
  
• A résumé is required but will not substitute for a complete employment application. Incomplete applications will not be considered.
  
• A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.
  

If you are selected to interview:

• You will receive information and instructions for preparing a short presentation to be given at the time of the interview.
  

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
  
• If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
  
• A criminal background investigation is required
  

Travel:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Critical Employee:

• This position has been designated as critical for the City of Austin. Critical positions are necessary and vital and support activities that impact City or department operations. Work can be done while at a designated work site or while working at an alternate work location. Critical employees may be reassigned to another area to provide essential services to support any extraordinary situations or emergency conditions.
  

Secondary Employment:

• All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.
  
• Austin Water will review all secondary employment.
  
• Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment.
  

90-day Provision:

This posting may be used to fill additional vacancies that occur within the department.

All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lots, garages or in any personal vehicle located on the premises.

Please note this posting may close any time after 7 days.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-09-05

• 

• City of Austin

Show more