Supervising Fire District Dispatcher - 40 Hour

The Position

Bargaining Unit: IAFF Local 1230
Shift: Standard 40-hour work week
Location: Pleasant Hill, CA
Hybrid/Remote: No

Contra Costa County Fire Protection District (CCCFPD), a recognized fire service leader and one of the largest in the state, provides fire, rescue, and emergency medical services to more than one million residents in 19 cities and several defined unincorporated areas across our 716.9 square miles-square-mile jurisdiction. Through our unique ambulance alliance, we also provide 911 emergency ambulance transport services to the residents of the county. In 2023, our ambulances provided more than 70,000 transports.

Why join the Contra Costa County Fire Communications Division?
The Communications Division operates the 911 system for nearly all fire, emergency, and medical calls County-wide and manages the dispatch of first responders to 141,000 fire and EMS incidents annually.

The District is an "all-hazards" organization providing fire suppression, First Responder Advanced Life Support (ALS) emergency medical services as well as 911 emergency ambulance transport services for over two-thirds of the county, technical rescue, marine firefighting, and water rescue.

Ranking among the larger California fire agencies, the Contra Costa County Fire Protection District is a well-equipped, full-service fire agency. Ranking among the larger California fire agencies, the Contra Costa County Fire Protection District is a well-equipped, full-service fire agency.

We are looking for someone who:

• Embodies integrity and trustworthiness
• Has a proven ability to supervise and motivate a team, especially in a high stress environment
• Can effectively resolve conflict, and is a strong decision-maker
• Values training and education for team performance and development
• Possesses strong verbal and written communication skills
• Is punctual and reliable, and has excellent time management skills
• Is able to identify and assess complex situations and develop effective solutions

What you will typically be responsible for:

• Coordinating daily staffing, ensuring minimum staffing requirements are met
• Monitoring, and making recommendations about, facility and workplace health, safety and wellness, while promoting a positive work environment and overall morale
• Training current and new personnel, ensuring competence and compliance with existing and new policies
• Monitoring and measuring team’s job performance, and ensuring accurate reports
• Conducting performance evaluations of assigned personnel
• Provide coaching and counseling to address service or personnel related complaints
• Coordinating move-ups for District coverage, and planned and unplanned mutual aid needs
• Assisting the Fire Communications Manager with administrative projects and needs, as necessary

A few reasons you might love this job:

• You’ll be a part of an AMAZING team of dispatchers that take pride in their work
• We are a team of the “best of the best” dispatchers in Northern California.
• You’ll have the opportunity to respond to the field as a part of our Incident Dispatch Team.
• New communications center facility-coming soon
• Contributing to a high performing team

A few challenges you might face in this job:

• Adjusting to a new or different way of dispatching fire and medical units.
• Learning a new CAD system, EMD protocols, and new geographical area.

Competencies Required:
Adaptability: Responding positively to change and modifying behavior as the situation requires
Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
Coaching & Developing Others: Supporting others in stretching and expanding their capabilities
Decision Making: Choosing optimal courses of action in a timely manner
Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
Establishing Credibility: Doing what he/she commits to doing and respecting the confidentiality of information and concerns shared by others
Handling & Resolving Conflict: Managing interpersonally strained situations
Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
Informing: Proactively obtaining and sharing information
Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace

To read the complete job description, please visit the website here .

May be assigned to a 56-hour assignment as a Supervising Fire District Dispatcher based on District needs.

Eligible candidates may remain on the eligible list for twelve months.

Minimum Qualifications

License Required : Possession of a valid California Motor Vehicle Operator’s License. Out of state valid motor vehicle operator’s license will be accepted during the application process.

Education : Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate.

Experience : Three (3) years of full-time or equivalent experience performing fire dispatching in a public safety agency, which included experience using a Fire Computer Aided Dispatch (CAD) system.

Certificates : Certification as an Emergency Medical Dispatcher (EMD), which must be possessed and maintained throughout the duration of employment.

Performance Requirement : Ability to type at a speed of not less than 40 words per minute at a PC terminal.

Desirable qualifications:

• Communications Training Officer certification
• POST Supervisory Certification or other supervisory related training courses taken within the last two (2) years
• Completion of a college degree, or working toward a college degree
• Experience rolling out at a new project, writing policies and procedures, and training personnel
• Bilingual
• Proficient in Google docs, Excel spreadsheets, and related programs
• Completion of courses related to new emergency communications technology or Next Generation 911

Selection Process

Application Filing: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. Completion of a Supplemental Questionnaire is required. In addition, candidates must attach a typing certificate documenting that they possess the ability to type at a speed of not less than 40 words per minute at a PC terminal. Locations for typing tests can be found here .
Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.
Training and Experience Evaluation: A Training and Experience Evaluation may be used to rank candidates on the eligible list. This will be included in the supplemental questionnaire as a part of the application. (Weighted 40%)

Remote Oral Board Examination: Candidates who possess the minimum qualifications will be invited via email to complete a remote oral board examination. The assessment will measure candidates' competencies as they relate to the job. These may include, but are not limited to Adaptability, Building & Maintaining relationships, Coaching & Developing Others, Decision Making, Delivering Results, Displaying Ownership & Accountability, Establishing Credibility, Handling & Resolving Conflict, Handling Stress, Informing, Innovative Problem Solving, and Valuing Diversity. In the assessment, candidates must achieve an overall passing score of 70% or higher. These may include any of the competencies listed in the above job description. (Weight 60%)

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Elizabeth Loud at eloud@cccfpd.org. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at 1 855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 10/26/2025 12:00 AM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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