TRANSIT AMBASSADOR (FULL-TIME, PART-TIME)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

** The first 250 applicants will be guaranteed first consideration for this position. Additional applicants may be considered based on need. **
Transit Ambassadors provide a visible presence and in-person support across the Metro transit system to promote a sense of personal safety among patrons, deter unlawful activity, offer immediate informational support, and create an enhanced riding experience overall. Assigned to designated transit lines or fixed locations, Transit Ambassadors engage with patrons, conduct fare inspections, monitor safety and maintenance conditions, identify and aid those needing assistance, and report safety, maintenance, and support issues to the appropriate internal or external party.

Examples of Duties

• Greets patrons in a friendly, welcoming, and respectful manner.
• Identifies and reports on cleanliness, maintenance, and safety issues and coordinates with appropriate Metro departments to ensure resolution.
• Prepares daily logs of relevant activities, interactions, and observations.
• Provides information to inquiring patrons regarding the Metro transit system including lines, stations, and fares.
• Applies training in de-escalation and public safety awareness to advance Metro’s public safety strategies.
• Maintains situational awareness to identify suspicious activity and potential safety threats to Metro patrons, employees, and infrastructure.
• Alerts internal safety resources as well as law enforcement and/or other external safety resources regarding potential threats on or to the Metro transit system.
• May conduct fare inspections (not fare enforcement) and public safety train checks.
• Verbally conducts wellness checks on persons who seem in distress to determine whether a need exists for support or assistance.
• Connects persons who are unhoused or experiencing addiction or mental health crises with applicable public resources and notifies appropriate staff.
• Covers special events (e.g., concerts, live sports, and mega-events) as assigned.
• Provides wayfinding and crowd control during service disruptions and special events.
• Encourages transit riders to act courteously and follow Metro rules to enhance safety and comfort for all.
• Attends daily briefing meetings to receive assignments.
• Assists in responding to medical emergencies on the Metro transit system by summoning paramedic services, collecting information, providing logistical support, and administering NARCAN (naloxone), CPR, and/or first aid, as necessary.
• Promotes the Transit Watch App, which allows riders to report a crime or dangerous situation and request help discreetly and anonymously.

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for education on a year-for-year basis. A typical combination includes:

Education

• A high school diploma or G.E.D. Certificate

Experience

• Prior experience reflecting an ability to effectively carry out safety, public support, and/or customer assistance services.

Preferred but not mandatory:

• Prior experience in safety services, customer support, and/or conflict resolution
• Prior lived experience and/or experience working among vulnerable populations, including those who are unhoused or experiencing mental health challenges.

Certifications/Licenses/Special Requirements

• None

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Safety precautions and procedures
• Basic transit riding awareness
• Relevant policies, procedures, and strategies to promote effective public safety protections.
• Cultural and situational awareness, such as cultural sensitivity and unconscious bias.
• Disability and mental health awareness.
• Basic customer service practices and principles.

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Observing and reporting
• Exercise sound judgment when encountering unruly patrons and dealing with emergency situations.
• Communicate effectively both written and verbally with others.
• Problem solving.
• Operating a personal computer, tablet, and/or smart device.

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Maintain accurate reports of incidents using electronic devices. (e.g. iPad, Smartphone, Tablet).
• Respond calmly and quickly in stressful and emergency situations.
• Interface with the public in a professional manner.
• Assist during evacuation situations.
• Read, write, speak, and understand English.
• Understand and follow oral and written instructions and procedures.
• Complete accurate incident reports.
• Maintain basic records.
• Work any shift, and any location

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• High dust, dirt, and/or grease environment.
• High noise environment.
• Exposure to moving machinery and/or vehicles.
• Exposure to outdoor weather including extreme heat, cold, dampness and/or humidity.
• Work irregular hours, split shifts, weekends, and/or holidays.
• Work after designated regular hours in case of special assignments or emergencies.

Physical Effort Required

• Standing for extended periods.
• Walking.
• Bending or twisting at the neck, waist, and/or knees.
• Good vision and/or depth perception to judge distances.
• Climbing (e.g. ladders, scaffolds, stairs, poles, into vehicles, trains, platforms, etc..).
• Move or carry objects or materials.
• Must be able to carry or lift up to ten (10) pounds.
• Ability to provide First Aid/CPR (training to be provided within six months of hiring).
• Ability to administer Narcan (training to be provided within six months of hiring).

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)

Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)

East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)

Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)

Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

PTSC BENEFITS
We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts. Metro will cover a significant portion of your health care premiums.
*Part-time employees are eligible for an abbreviated benefits package. *

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years 20 days
Beginning of 6th - 10th year 25 days
Beginning of 11th - 15th year 30 days
Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

Closing Date/Time: 9/30/2025 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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