Financial Aid Representative

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun .

About Financial Aid and Scholarships:

For information about the CSUN Financial Aid and Scholarships Department, visit our website at: https://www.csun.edu/financialaid

Major Duties

Under general supervision, the Financial Aid Representative plays a pivotal role in ensuring students receive timely and accurate information about financial aid processes. In this position, you will interact directly with students, process critical documentation, and support departmental operations while maintaining excellent service standards.

• Provides excellent customer service in a positive and calm manner at the counter and telephone in a high-volume, high-profile office.
• Responds to student email and Chatbot inquiries on a daily basis in a high-volume, high-profile office.
• Reviews intake documents for accurate completion and adherence to Federal, State, Chancellor's Office, and CSUN regulations.
• Attends staff meetings where new policies, procedures, and forms are interpreted, clarified, or developed to meet newly identified needs.
• Performs other duties as assigned.

*NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser: https://mycsun.box.com/s/2joeiqsfpc8uw83wcjmxxjxp12yvon05

Qualifications

• Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed.
• Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two (2) years of the required experience on a year for year basis.

Knowledge, Skills, & Abilities

• Ability to provide excellent customer service in a high-volume, high-profile environment while maintaining a calm and professional demeanor. Skilled in active listening, interpreting student needs, and clearly explaining complex financial aid rules, regulations, policies, and procedures to diverse audiences.
• Knowledge of Federal and State financial aid laws and regulations with the ability to independently analyze applications, clarify ambiguous rules, and apply sound judgment in resolving issues. Strong skills in reviewing documents for accuracy, assessing unique circumstances, and advising students on next steps and eligibility outcomes.
• Ability to guide students through electronic financial aid applications, online platforms, and related systems. Skilled in navigating digital resources, troubleshooting issues, and instructing students on accessing information and services using current technology.
• Demonstrated skill in reviewing, verifying, and processing financial aid documentation with a high degree of accuracy. Ability to identify errors, inconsistencies, or missing information and ensure compliance with applicable Federal, State, and institutional requirements.
• Ability to recognize and respond to unique student circumstances by recommending appropriate resources or referrals. Skilled in collaborating with colleagues, consulting with the Customer Service Lead when needed, and following through on commitments to ensure timely and accurate resolution of student concerns.

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more.
• Classification: Administrative Support Coordinator / 1035 / 1
• The anticipated HIRING RATE is $3864 per month. The salary range for this classification is: $3864 - $6072 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday.
• This is a Regular position with a one-year probationary period.
• The position is currently hybrid (3 days in office, 2 days remote); however, this is subject to change based on student and/or operational needs.

General Information

• Applications received through October 14, 2025 will be considered in the initial review and review of applications will continue until the position is filled.
• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy . Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.

Advertised: Sep 30 2025 Pacific Daylight Time
Applications close:

• 

• California State University (CSU) Northridge

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