Curator of Visitor Engagement

The Job

San Bernardino County Museum is seeking a dynamic, audience-centered professional to serve as its Curator of Visitor Engagement. This position will serve as a visitor advocate across all Museum divisions, sites, and projects, ensuring a seamless level of service, hospitality, and enjoyment in every museum interaction. The Curator of Visitor Engagement will develop and implement strategies to increase visitation and diversify audiences while also establishing clear visitor experience standards, policies, and procedures. A central responsibility will be creating and administering a comprehensive visitor survey program, analyzing results, and sharing insights with Museum leadership to inform decision-making.

This role requires close collaboration with the Curator of Education and Curator of Exhibits to integrate the visitor’s perspective into exhibitions and programming. Working alongside these colleagues, the Curator of Visitor Engagement will be responsible for curating the overall visitor experience ensuring that visitors’ experiences are meaningful, engaging, and inclusive. The position will also provide direct leadership for Guest Services and front-of-house operations. Responsibilities include recruiting, training, and supervising staff to deliver consistent, high-quality service. The Curator of Visitor Engagement will oversee the Museum Store as well, ensuring product selection reflects the Museum’s themes and mission while creating extended learning opportunities for visitors.

Although the position is stationed at the Museum’s main campus in Redlands, it carries responsibility for visitor experience at all San Bernardino County Museum sites. Regular travel throughout the County will be required.

*Official Title: Museum Curator. For more details, refer to the Museum Curator job description.

EXCELLENT BENEFITS PACKAGE!

Traditional Option Both Options Include Modified Benefits Option (MBO)

• Up to 160 hours accruable Paid Vacation time
• 14 Paid Holidays + 1 Paid Floating Holiday
• 16 hours Perfect Attendance Leave or annual gym membership reimbursement up to $299
• Higher Medical Premium Subsidy

• Medical/Dental - dependent coverage with premium subsidies
• Vison - no cost to employee and dependent coverage
• Generous Retirement - (sbcera.org)
• 457(b) Deferred Compensation auto-enrolled upon hire
• Retirement Medical Trust Fund (RMT) with County contribution*
• Flexible Spending Account (FSA)
• Tuition Reimbursement and Membership Dues
• Employee Discounts, Commuter Services and Wellness Programs

MBO provides a $1.75 hourly rate of pay increase, which will be considered as part of the base hourly rate when calculating:

• Overtime
• Retirement Benefit Amount
• County contribution to the Retirement Medical Trust (RMT)*
• Sick leave cash-outs pursuant to RMT Article and
• Leave cash-outs

Paid Time Off (PTO) in lieu of separate use-specific leave accruals:

• Flexibility in use
• Greater cash out value

* Except for those who are enrolled in the Blue Shield PPO Bronze Plan and FSA, and who receive the County match for FSA.

For more information, review the following:

Benefits by Occupational Unit: Professional
Modified Benefits Option: Professional

Memorandum of Understanding: SEIU

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Applicants must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment.

Travel: Travel throughout the County is required, as incumbents will work at the various Museum sites throughout the County. Employees will be required to make provision for transportation.

Availability: Incumbents will be required to work evenings, weekends, and/or holidays.

Sponsorship: San Bernardino County is unable to consider to candidates who require Visa Sponsorship at this time or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.

Minimum Requirements

EDUCATION: A completed bachelor's degree from an accredited college or university.

-AND-

EXPERIENCE: Two (2) years of full-time equivalent experience in a museum or cultural site, which included substantial visitor engagement experience AND two (2) years full time experience in museum program or exhibit development with a focus on interactive and participatory education. Experience may be concurrent.

Desired Qualifications

The ideal candidate will have exceptional skills in customer service and audience development, with experience in a position requiring strategies to increase public engagement with children and families in an informal learning environment or attraction - museum experience preferred; as well as experience and strengths in cross department collaboration and supervision of frontline staff. Experience in a museum/not-for-profit environment with customer service is a plus.

Selection Process

Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by Friday, October 17, 2025 at 5:00 pm.

There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire. Be sure to include in your application and Supplemental Questionnaire any relevant experience and education that demonstrates that you meet the minimum requirements, as it will be used to competitively evaluate your qualifications ; resumes will not be reviewed as part of the evaluation process. The most highly qualified candidates, based on the evaluation results, may be referred for interview.

All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk, and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):
San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation:
If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitmentfiling deadline.

Veterans' Preference:
Eligible veterans, their spouses, or widows/widowers who are not current County employees mayreceive additional Veterans' Preference points. For details and instructions on how to request thesepoints, please refer to the Veterans' Preference Information (Download PDF) .

For more important details, review the Applicant Information and County Employment Process .

Professional Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

Closing Date/Time: 10/17/2025 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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