Office Specialist - Homeless Services*

The Job

The Office of Homeless Services invites qualified professionals to apply for the position of Office Specialist. The incumbent will provide essential administrative support while performing intake and eligibility assessments for clients seeking homeless services. This role is critical in ensuring accurate, timely client processing and data entry within the Homeless Management Information System (HMIS).

Key Responsibilities:

• Conduct intake interviews and eligibility assessments for individuals and families seeking homeless services, ensuring compliance with program guidelines.
• Accurately enter and maintain client data in the Homeless Management Information System (HMIS) according to federal, state, and local requirements.
• Provide general office support including answering phones, scheduling appointments, managing correspondence, and maintaining organized records.
• Collaborate with case managers, social workers, and other team members to coordinate services and follow-up.
• Assist with reporting and documentation related to client intake and program outcomes.
• Maintain client confidentiality and handle sensitive information in compliance with privacy laws and organizational policies.
• Support the preparation and distribution of materials for meetings and community outreach efforts.
• Identify and escalate issues or barriers to services to appropriate supervisory staff.

*Official Job Title: Office Specialist

For more detailed information, refer to the Office Specialist job description.

Benefits Overview

HEALTH BENEFITS

PAID TIME OFF

RETIREMENT PERKS

• Medical & Dental: Family Coverage
• Vision: Employee Coverage
• Premium subsidies to offset health costs
• Flexible Spending Account: Pre-tax account for qualified healthcare expenses

• Up to 4 weeks accruable vacation with cash-out option
• 11 days accruable sick leave
• 15 paid holidays
• Perfect Attendance Leave
• Flexible work schedules (in some departments)

• Generous pension
• Retirement reciprocity may be available!
• 457(b) Deferred Compensation
• Retirement Medical Trust (RMT)

DCAP Account - County Paid Life Insurance - AD&D Insurance - 529 Savings Plan - Short & Long-Term Disability
Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement

Review the Employee Benefits Summary for more information

CONDITIONS OF EMPLOYMENT
Pre-Employment Process: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting, credit check, and/or medical exam, which may include drug and/or TB testing.

Travel: Travel throughout the County may be required. Employees will be required to make provisions for transportation.

Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Applicants must be a U.S. Citizen or a permanent U.S. resident.

Minimum Requirements

HMIS Usage: Experience utilizing the Homeless Management Information System (HMIS) .

-AND-

Clerical Experience : Eighteen (18) months of full-time equivalent complex clerical experience answering phone calls, conducting intake assessments, determining program eligibility, computer usage, data entry, processing reports, responding to public inquires, and providing information/referrals in a social/human services setting. Clerical experience must be comparable to duties performed by a clerical lead worker which is non-routine in nature and requires exercising independent decision making. Clerical experience may be concurrent with HMIS experience.
Experience must be clearly described in the application and must include performing a wide variety of clerical tasks including answering phone calls, data entry, public contact, and computer usage.
Note: Retail sales and food service experience is not considered qualifying experience.

Desired Qualifications

The ideal candidate will have strong organizational skills, attention to detail, and experience working with vulnerable populations. Experience conducting intake assessments over the phone, determining program eligibility, data entry, and HMIS knowledge are highly desired.

Selection Process

Evaluation Procedure: There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore, it is to your advantage to provide as much relevant and detailed work experience in the work experience section of your application. Resumes will not be reviewed.

Application Procedure:

Complete and submit the online employment application and supplemental questionnaire by 5:00PM, Friday, October 17, 2025 .

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you require technical assistance, please click on the following link to review the Government Jobs online application guide o r contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Please review the Veteran's Preference Policy for information and instructions to request Veteran's Preference points.

Please follow this link for important Applicant Information and the County Employment Process .

Clerical Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

Closing Date/Time: 10/17/2025 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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