Health Plan Sales and Outreach Manager

The Position

Why join the Contra Costa Health Services Department?
This position is located within Contra Costa Health Plan (CCHP), California’s first county-sponsored, federally qualified, Medicaid-managed care health plan. As part of Contra Costa Health Services, CCHP is deeply rooted in the community and committed to serving the county’s most vulnerable populations-including Medi-Cal and dually eligible members-through a mission-driven approach to health equity and access. The department values integrity, inclusion, and innovation. This role represents a rare opportunity to make a tangible difference in the lives of those who depend on a strong, responsive public health infrastructure.

What makes this position unique is the opportunity to help launch and shape a new Medicare Dual Eligible Special Needs Plan (D-SNP) from the ground up. It’s ideal for someone who is not only passionate about public service but also energized by program development, strategy, and execution. We are looking for a leader who thrives in a fast-paced environment and brings an entrepreneurial mindset-someone who isn't just looking for a job, but a purpose. This is a pivotal moment for CCHP, and we want a candidate who sees this role as a chance to build something meaningful while serving our community with authenticity and drive.

We are looking for someone who is:

• Mission-driven and committed to serving the Medi-Cal and Medicare populations
• A confident public speaker and an effective communicator across diverse audiences
• A strong people manager who can coach, motivate, and supervise outreach and sales teams
• Entrepreneurial and innovative, with a drive to build and improve new programs
• Personable and professional, with excellent customer service and relationship-building skills
• Tech-savvy and comfortable learning and implementing new platforms and systems
• Knowledgeable about compliant health plan marketing and sales practices

What you will typically be responsible for:

• Managing day-to-day outreach and sales activities
• Supervising and supporting a team of outreach and sales reps
• Doing direct outreach and sales, including helping members complete enrollment applications

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
  
• Design Sense: Creating work products that are functional, intuitive and aesthetically pleasing
  
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
  
• Professional & Technical Expertise: Applying technical subject matter to the job
  
• Using Technology: Working with electronic hardware and software applications
  
• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
  
• Adaptability: Responding positively to change and modifying behavior as the situation requires
  
• Presentation Skill: Formally delivering information to groups
  
• Writing: Communicating effectively in writing
  
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
  
• Customer Focus: Attending to the needs and expectations of customers
  
• Influencing: Affecting or changing others’ positions and opinions
  
• Coaching & Developing Others: Supporting others in stretching and expanding their capabilities
  
• Managing Performance: Ensuring superior individual and group performance
  

To read the complete job description, please visit the website: https://www.cccounty.us/hr . .

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License Required: Valid California Motor Vehicle Operator's License. Out of state valid motor vehicle operator’s license will be accepted during the application process.

Education: Possession of a bachelor’s degree from an accredited college or university with a major in Marketing, Communications, Public Relations or a closely related field.

Experience: Two (2) years of full-time experience in marketing, outreach, or sales.

Substitution for Education: Additional qualifying experience of the type noted above may be substituted for the required education on a year for year basis.

Additional Requirements: Candidates will be required to obtain a California Accident & Health or Sickness license issued by the California Department of Insurance within 45 days of hire. This license must remain active throughout the duration of employment.

Selection Process

1. Application Filing and Evaluation : All applicants must apply online at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. Applicants will be required to complete a supplemental questionnaire at the time of filing. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

2. Virtual Oral Interview: Candidates who possess the minimum qualifications will be invited to participate in an online video assessment. The assessment will measure candidates' competencies as they relate to the job. In the assessment, candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher. These may include but are not limited to: Critical Thinking, Action & Results Focused, Influencing, Customer Focused. (Weighted 100%).

Tentative Exam Dates

Online Oral Interview: November 5-9 , 2025

For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 10/26/2025 11:59 PM Pacific

• 

• Contra Costa County Human Resources Department

• 925-655-2100

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