Community Innovation and Strategy Manager

Requirements

MOS Code: 8810 (Air Force)

Education and Experience : Bachelor’s Degree or higher in Public or Business Administration, Planning, Political Science, social or behavioral sciences, or a related field, and four (4) years of professional experience in areas such as complaint investigation and resolution, process improvement, public policy research, project development, organizational initiatives, public information/communications, policy analysis, innovation, or project management.

Licenses and Certifications : Valid Texas Class “C” Driver's License or equivalent from another state by the date of appointment.

General Purpose

Under general direction, develop, coordinate, and implement citywide initiatives that strengthen community experience, innovation, and policy alignment for the City of El Paso.

Typical Duties

Integrate process improvement, community-driven innovation, public policy research, and facilitation between the City Council, community members, and City Departments. Involves: Ensuring programs, projects, and key services are intuitive, accessible, and responsive to the needs of residents, businesses, and stakeholders. Leads special projects and initiatives as directed by leadership. Prepares reports, recommendations, and presentations on outcomes, progress, and policy or program changes. Facilitates and designs workshops and engagement sessions that unite Council Representatives, residents, and staff to shape service improvements. Lead organizational change management initiatives to support the adoption of innovative solutions across departments. Develops, implements, and monitors citywide initiatives and designs roadmaps.

Manage process improvements. Involves: ensuring that initiatives and services are tailored to the needs of the community and workforce. Serves as a liaison between the City Council, community members, and operational units and programs to ensure feedback loops and collaborative problem-solving. Coordinate, develop, and disperse public information regarding City operations, ensuring transparency and accessibility. Lead resolution of complaints or disputes related to operational procedures and key service quality indicators.

Supervise assigned staff. Involves: Schedule, assign, instruct, guide, and check work. Appraise employee performance. Provide for training and development, enforce personnel rules and regulations, and work behavior standards firmly and impartially. Counsel, motivate, and maintain harmony. Interview applicants and recommend hiring, termination, transfers, discipline, or other changes to employee status.

General Information

For the complete job description, click here.

Note: This is an unclassified contract position.

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

Please Note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.

To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.

Determined by agreement

Closing Date/Time: 10/21/2025 11:59 PM Mountain

• 

• City of El Paso

• 915-212-1244

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