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Job Description
CAREER DESCRIPTION
Business Services Manager, Senior
Salary may be negotiable within the above range, based on position requirements and the successful candidate's qualifications, subject to appropriate authorization.
THIS RECRUITMENT IS OPEN TO THE PUBLIC
This recruitment will be open for a minimum of five (5) business days and will remain open until 11:59 p.m. (PST) on Tuesday, November 4, 2025 .
Qualified applicants are encouraged to apply immediately.
This recruitment will establish an open eligible list to fill current and future Business Services Manager, Senior
vacancies within Child Support Services.
CHILD SUPPORT SERVICES
Child Support Services (CSS) is an award-winning, forward-thinking agency of over 312 professionals, dedicated to helping parents financially support their children. The core mission is assisting parents in establishing paternity, establishing financial and medical child support orders, and facilitating the payment of that support through various means, including court action. Under the direction of the Department Director, CSS delivers human services to the community based on a balanced approach emphasizing customers, staff, business efficiencies, and performance. CSS also works in close partnership with the Orange County Superior Court, California Department of Child Support Services, and other local child support agencies throughout California.
Click here for more information of Child Support Services.
Click here for more information on the County of Orange.
THE OPPORTUNITY
CSS has an opening for a Business Services Manager, Senior in the Administrative Services Division of the Department.
The key job duties for the Business Services Manager, Senior include, but are not limited to the following:- Manages the development and administration of the annual County and State budget, Strategic Financial Plan, Quarterly Budget Augmentation requests, Available Financing Report, and budget variance explanations.
- Oversees accounting activities, such as payroll, accounts payable, and employee reimbursement processes.
- Oversees the state claim process to ensure compliance with state and federal regulations.
- Oversees the development of Agenda Staff Reports (ASR), including recommendations to the Board of Supervisors, Plans of Cooperation, and Memorandums of Understanding.
- Evaluates internal controls to identify gaps and/or risks to mitigate impacts to the department.
- Coordinates and responds to County and State audit processes and makes recommendations for corrective action plans.
- Oversees procurement and vendor management activities, including the oversight of contract development, working collaboratively with the County Procurement Office.
- Oversees the life cycle of County and State assets to ensure effective management and accurate recording of acquisitions and disposals in compliance with County, state, and federal regulations.
- Prepares financial analyses (e.g., financial trends, historical expenditure/revenue analysis, multi-year budget scenarios) to support resource allocation, fiscal decision-making, long-term planning, and exploration of additional funding opportunities while minimizing impacts to future funding.
The ideal candidate will possess a minimum five (5) years of professional experience directly related to the competencies and attributes listed below and at least two (2) years of direct supervisory experience.
Professional & Technical Expertise- Proven ability to lead and manage business services programs across multiple functional areas, including:
- Accounting, finance, and budgeting
- Procurement and contract/grant management
- Project management and process improvement
- Technology implementation and data analysis
- Records management
- Accounting, finance, and budgeting
- Strong understanding of federal, state, and local laws, codes, and regulations applicable to government programs
- Skilled in quality assurance, compliance monitoring, and audit readiness
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook), and ability to quickly adapt to internal systems and software tools
- Ability to research, interpret, and present complex data for decision-making
- Demonstrated success in identifying operational challenges and implementing practical, sustainable solutions
- Experience in managing projects within regulatory and budgetary guidelines
- Effective in aligning programs with strategic goals and tracking measurable outcomes
- Developing, mentoring, motivating, supervising and evaluating performance of staff
- Clarifying performance expectations (e.g., roles, responsibilities, standards and goals) collaboratively with staff
- Acknowledging and recognizing staff contributions, accomplishments and superior performance
- Ensuring that staff have the resources they need and that the workforce as a whole has the capacity and diversity to meet current and long-term objectives
- Strong written and verbal communication skills, including preparing reports, policies, and presentations for diverse audiences
- Ability to build and maintain professional relationships with internal departments, external agencies, vendors, and community partners
- Demonstrates diplomacy and professionalism when handling sensitive or high-stakes situations
- Customer-focused mindset, with a commitment to service excellence
- Experience in strategic planning including forecasting different budget scenarios to support decision making and alignment with strategic priorities.
- Experience developing and executing business plans, operational strategies, and department-wide initiatives
- Ability to manage competing priorities, allocate resources efficiently, and deliver outcomes on time and within scope
- Familiarity with performance metrics, continuous improvement methods, and strategic alignment of programs
MINIMUM QUALIFICATIONS
Click here to learn more about the Minimum Qualifications for the Business Services Manager, Senior classification as well as the physical & mental requirements and the environmental conditions.
Special Requirements: Must pass a background investigation to the satisfaction of the Department of Child Support Services.
RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum and desirable qualifications. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.
Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step.
Application Appraisal Panel (AAP) | Application Review (Weighted 100%)
An Appraisal Panel of job knowledge experts will thoroughly screen and evaluate the application, supplemental questionnaire, and resumes for job knowledge, competencies, and related experience described above.
Based on the Department's needs, the selection procedure listed above may be modified. All applicants will be notified of any changes in the selection procedure.
Eligible List
Once all assessments have been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Please note: The information you provide on your application and/or response to the supplemental questions may be used as a scoring device, so please be thorough and complete in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information.
Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
ADDITIONAL INFORMATION
EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .
FREQUENTLY ASKED QUESTIONS:
Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, contact Cindy Mora at cindy.mora@ssa.ocgov.com or (714) 245-6265.
EEO INFORMATION
Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.
Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:
- Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information. - Paid Leave: Twelve holidays per year plus sick and vacation time
- Health & Dependent Care Reimbursement Accounts
- Dental Insurance: County pays 100% of employee and dependent premiums
- Paid Life Insurance: $100,000 life insurance policy
- Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
- Paid Short & Long Term Disability insurance programs
- 457 Defined Contribution Program
*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: 11/4/2025 11:59 PM Pacific - Manages the development and administration of the annual County and State budget, Strategic Financial Plan, Quarterly Budget Augmentation requests, Available Financing Report, and budget variance explanations.
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ABOUT THE COMPANY
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County of Orange
Show moreDiscover a Fulfilling Career at the County of Orange
With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service.
As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.
As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed.
Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.
Community Impact:
Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you.
Employee Wellness:
At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families.
Innovation:
The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here.
Collaboration:
Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here.
Equality:
At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do.
Career Advancement:
The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.
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