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Job Description
Associate Director - PSS SOM
42705BR
42705BR
Position Description
Performs administrative duties in the management and coordination of a large specialized project and program. Under general supervision, performs varied and complex administrative duties requiring independent judgment and the application of established policies and procedures. May provide supervision and direction to clerical, para-professional or professional staff members.
Major/Essential Functions- Foster open communication, active listening, and consistent constructive feedback. Maintain a clear professional tone and use proper communication channels and tools, while keeping superiors informed. Encourage staff to follow the reporting structure.
- Oversee TTP registration managers, supervisors and staff, ensuring accuracy, efficiency, and excellent customer service.
- Oversee TTP registration managers, supervisors and staff training, coaching, and onboarding (Hiring Manager/Team) for operational leaders and staff related to process redesign and performance improvement.
- Coordinate execution of operational priorities across clinics to ensure consistent workflows and standards to include dress code policy.
- Oversee initiatives aimed at improving patient access, customer service experience, productivity, and efficiency.
- Monitor Patient Satisfaction surveys and ratings for registration staff. Promote excellence in customer service and professionalism.
- Trains managers, supervisors, and senior registration staff in conflict resolution to handle patient concerns. Resolves patient complaints that necessitate escalation to the director. Conducts investigations and resolves patient complaints.
- Oversee process improvement efforts within clinics, identifying opportunities for workflow standardization and service enhancement.
- Contribute to SOPs, playbooks, and tools that help reduce variation in clinic operations. Support standardization across clinics to promote optimal patient experience.
- Monitor departmental operational metrics (e.g., scheduling utilization, registration accuracy, cycle times) and prepare reports for leadership.
- Work with clinic administrators, clinic leaders, front-end managers or supervisors, and front-end staff to identify workflow inconsistencies, barriers in communication and support resolution.
- Facilitate knowledge sharing within and across clinics by promoting One Team, Kindhearted, Integrity, Visionary and Beyond Service. Promote adoption and implementation of best practices.
- Create and maintain personnel records.
- Oversee personnel leave requests, leave reporting, time sheets, reconciliation of time sheets, overtime management, and performance evaluations.
- Work with IT, EHR, and support teams to optimize the use of scheduling, registration, and patient access systems and equipment.
- Oversee uniform purchasing and supply management.
Required Qualifications
Bachelor's degree in the area of specialization or closely related field plus four years of related administrative and technical experience OR a combination of education and/or years of experience in the area of specialization or closely related field to equal a minimum of 8 years.
To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=900524
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
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ABOUT THE COMPANY
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Texas Tech University Health Sciences Center
Show moreAbout Us
Nationally recognized for innovative programs, academic achievement, cutting-edge research and exceptional patient care, Texas Tech University Health Sciences Center aims to promote a greater health environment for West Texas and beyond. While our flagship campus resides proudly in Lubbock, Texas, TTUHSC operates five schools with campuses in Abilene, Amarillo, Dallas/Fort Worth, Lubbock and the Permian Basin (Midland & Odessa).
Like Texas itself, we are an independent and proud institution that is part of a larger union, the Texas Tech University System. As a university separate from Texas Tech University, we have been entrusted with a singular charge: to teach the next generation of doctors, nurses, pharmacists, researchers and health care professionals while simultaneously providing the people of West Texas with world-class patient care. We are both an institution of higher learning and a place where real people come for life-saving medical care.
Our Mission
As a comprehensive health sciences center, our mission is to enrich the lives of others by educating students to become collaborative health care professionals, providing excellent patient care, and advancing knowledge through innovative research.
Our Values & Culture
Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Our five values guide our actions and principles: Beyond Service, Kindhearted, Integrity, One Team, and Visionary.
Compensation & Benefits
We are proud to offer many exceptional employee benefits, including a generous compensation package with comprehensive benefits, medical and dental insurance, paid time off and substantial automatic retirement contributions. Additionally, we invest in employee success by providing many resources designed to support your personal and professional growth, including:
- Comprehensive Health Plans and Other Core Insurance
- State Retirement Programs and Pension Options
- Retiree Insurance for Lifetime Medical Benefits
- Continuing Education & Lifelong Learning Programs
- Tuition scholarships for employees and their dependents
- Leadership and Professional Development Programs
- Mental and Physical Wellness Programs
- Employee Recognition Programs and Longevity Pay
We are excited for you to consider joining our team at the Texas Tech University Health Sciences Center. Consistently ranked as a "Great College to Work For" by the Chronicle of Higher Education, TTUHSC provides so much more than just a job!
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