UTILITIES CUSTOMER COMMUNICATIONS COORDINATOR

The Position

The City of Riverside, Public Utilities Department (RPU) is accepting applications from current employees for the position of UTILITIES CUSTOMER COMMUNICATIONS COORDINATOR to fill one (1) vacancy in the Customer Engagement Division. The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to twelve (12) months.

Under general direction, the Utilities Customer Communications Coordinator will assist with performing a wide variety of professional and marketing and communication services for the Customer and Engagement Division of the Public Utilities Department; ensure growth objectives in the marketing of electric power and water to current and potential commercial, residential and industrial users; provide highly responsible and complex administrative support to the Utilities Principal Programs and Services Representative and/or Utilities Public Benefits/Customer Relations Manager; and to do related work as required.

Work Performed

Typical duties may include, but are not limited to, the following:

• Assist in the creation, development and implementation of marketing and communication activities within the Department.
• Assist the Department to fulfill the goals and objectives established by the Public Utilities Board, executive Utility and City management.
• Serve as marketing coordinator for Utility services, public campaigns and advertising promotions, and education awareness of water, and energy programs.
• Monitor and evaluate the needs and responses of residents and businesses and ensure effective communication through surveys, social media and various customer outreach initiatives.
• Maintain current media relations network to promote the City and Utility services.
• Assist in the creation of press releases, publications, articles, annual reports and grant and award development for improving public awareness and communications for the City and Utility.
• Assist and coordinate Utility and City Department projects to ensure successful outcomes.
• Provide marketing consultation services as required to meet Utility and City needs and maintain current market trends research.
• Assist in promoting public benefits and other utility programs and services to residential and business customers and other stakeholders.
• Facilitate and develop communication initiatives including event coordination.
• Present to a range of stakeholders including Boards and City Council.

Qualifications

Education:

Equivalent to a Bachelors Degree from an accredited college or university with major work in marketing, communications, business, engineering or a related field. A Master's Degree in a related field is highly desirable.

Experience:

Two years of highly responsible experience in the management of a marketing and communications program for an electric, water or other utility, or similar experience in municipal, financial, or business services industry.

Highly Desired Qualifications:

Experience with the following:

• Working at a Utility
• Facilitating and coordinating public outreach events
• Presenting in a public forum such as Board or Council
• Creating and managing large marketing campaigns

Necessary Special Requirement:
Possession of an appropriate, valid class "C" California Motor Vehicle Operator's License.

Selection Process

DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
1) Completed Employment Application
2) Completed Supplemental Questionnaire

FOR GENERAL INFORMATION ON COMPLETING YOUR ON-LINE APPLICATION, CLICK HERE: ( Application Guide).

The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification.

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:

If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment.

Positions that require, or may require, a California Commercial Driver’s License are considered Safety Sensitive and are monitored by the U.S. Department of Transportation. Any candidate being considered for a Safety Sensitive position must submit authorization forms to the City immediately upon request to begin the pre-employment process.

It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment.

Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and/or medical/ physical examination .

NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list.

EDUCATIONAL REQUIREMENTS:

Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university.

Education obtained outside the United States (US) require one of the following options:
An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at http://www.naces.org/members.html or the Association of International Credential Evaluators Inc. (AICE) at http://aice-eval.org/members/ . An advanced-level degree from an accredited US college or university.

All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.

Benefit Level II includes Senior Management, Management and Professional classifications (Exempt)

The City offers an attractive benefits package, the central provisions of which are as follows:

• Retirement for Classic Members - For employees hired after 1/1/2013 who are CLASSIC MEMBERS of California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12 and have not been separated from service from such agency for six months or more, the retirement benefit shall be 2.7 % @ age 55; 3-year final compensation. The required employee contribution is 8%. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense.
  
• Retirement for New Members - For employees hired 1/1/2013 or later and who ARE NOT a member of the California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12, or those who have been separated from a public agency which contracts with CalPERS or a reciprocal agency for six months or more, the retirement benefit shall be 2% at age 62; 3 year final compensation. The required employee contribution is 50% of the normal cost. And is subject to change per CalPERS every fiscal year. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense.
  
• Health Insurance - The City offers six health insurance plans and contributes up to $1,734 per month for HMO plans (family coverage).
  
• Dental Insurance - The City provides three dental insurance plans and contributes up to $85 per month.
  
• Vision Insurance - The City provides vision coverage through Vision Service Plan (VSP) for employees and their dependents that are enrolled in medical coverage.
  
• Life Insurance - The City provides and pays for term life insurance with accidental death and dismemberment equal to two times the annual salary rounded to the next highest $1,000 (up to $700k) plus AD&D. Additional Life Insurance is available and voluntary for employee and eligible dependents (up to $300k).
  
• Deferred Compensation - The City will contribute the following amounts per month, with a minimum employee contribution of $12.50 per check:
  
  • Management and Professional Units: $150/month
  • Senior Management Unit: $175/month
  
  
  
• Leave Benefits - Includes vacation leave, sick leave, bereavement leave, and holiday benefits. Please refer to the Fringe Benefits and Salary Plan for specific details.
  
• Flexible Spending Account - The City offers a Health Care and Dependent Care Flexible Spending Plan for optional participation.
  
• Long Term Disability - The City offers optional enrollment in the Long-Term Disability Plan.
  
• LegalEase Plan - Optional legal services plan for employees and eligible dependents.
  
• Critical Illness Plan - Optional critical illness insurance plan for employees and eligible dependents.
  
• Vacation Accrual - 0-9 yrs. = 144 hrs., 10+ yrs. = 184 hrs.
  
• Administrative Leave -
  
  • Management and Professional Units: 64 hrs. per fiscal year.
  • Senior Management Unit: 80 hrs. per fiscal year.

For additional benefits information, please visit the following website: https://www.riversideca.gov/human/employee-hub/benefits/about-1

For part-time, benefitted positions the insurance and other benefits (leave accruals, holidays, etc.) are pro-rated based on ½ or ¾ time status.

Closing Date/Time: 11/9/2025 11:59 PM Pacific

• 

• City of Riverside

• 951-826-2392

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