Human Services Manager

Description

HUMAN SERVICES MANAGER
REGULAR FULL-TIME EMPLOYMENT OPPORTUNITY

The final filing date is Wednesday, December 3, 2025 at 5:00 pm

The City of Sunnyvale is seeking a Human Services Manager to join the Housing Division of the Community Development Department. The Housing Division is a passionate and hardworking group of professionals dedicated to addressing the housing and human service needs of the community. We work collaboratively to achieve our housing goals and foster an innovative and team focused work environment. The Human Services Manager will oversee a team of housing staff who focus on human services and unhoused services and programs within the division.

Under general direction of the Housing Officer, the Human Services Manager will oversee coordination and implementation of new homeless service programs as well as manage existing funding partnerships which support housed and unhoused residents of Sunnyvale. The selected candidate will foster and maintain strategic partnerships with public and private entities to identify opportunities and deliver measurable results. The Human Services Manager will coordinate outreach and engagement strategies, attend public hearings as needed, and may serve as staff liaison between the City and partners countywide.
Under general direction, plans, organizes, coordinates, and manages the City’s Homeless Services and Human Services programs, activities, strategies, and related administrative activities; coordinates projects and activities with other City departments and outside agencies; provides highly responsible staff assistance to the Housing Officer in areas of expertise; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the Housing Officer. Exercises direct supervision over professional and technical staff.

DISTINGUISHING CHARACTERISTICS
This classification is responsible for planning, organizing, and managing the City’s Homeless Services and Human Services programs, activities, strategies, policies, and related administrative activities. Incumbents are responsible for performing diverse, specialized, and complex work involving significant accountability and decision-making responsibilities in overseeing the day-to-day operations of the City’s Homeless Service sand providing oversight for the City’s federally (CDBG and HOME) and locally funded Human Services. Employees serve as a specialist, liaison, and advocate for the City’s Homeless Services, with regular contact and interactions with City senior management positions, other public agencies, public and private community organizations, regulatory and governmental agencies, and members of the public.

Essential Job Functions

(May include, but are not limited to, the following):

• Plans, develops, administers, implements, and oversees the daily functions, operations, and activities of the City’s Homeless Services.
• Oversees the City’s federal CDBG and HOME funding, including the development of the annual Action Plan and five year Consolidated Plan.
• Oversees the locally funded Human Services programs.
• Participates in the development and implementation of goals, objectives, policies, and priorities for the City’s Homeless Services; recommends within the City policy, appropriate services, and staffing levels; recommends and administers policies and procedures.
• Develops, administers, and oversees program budget(s); determines funding needed for staffing, equipment, materials, and supplies; conducts studies to forecast spending and cost benefits for assigned special projects and potential services; monitors expenditures; ensures compliance with budgeted funding.
• Evaluates operations and activities of assigned responsibilities; recommends improvements and modifications; prepares various reports on operations and activities.
• Drafts grant proposals and manages grant applications and reporting requirements; negotiates, prepares, administers, and monitors contracts and agreements; provides oversight of contractors and program activities.
• Develops and implements communication strategies including public outreach strategies and the dissemination of materials related to homeless issues and services; identifies and maintains a network of service providers.
• Tracks and analyzes legislative activities and changes in laws and regulations to evaluate their impact on current and future City initiatives and actions.
• Collaborates with local, county, and state resources to create innovative programs aimed at reducing and ending homelessness in the City, including implementing regional strategies.
• Serves as liaison for assigned functions with other City departments, divisions, and outside agencies; provides staff support to commissions, committees, and task forces.
• Provides highly complex staff assistance to the Housing Officer; prepares reports and correspondence concerning new or ongoing programs and program effectiveness; prepares statistical reports as required; establishes and maintains working and official program files; ensures the proper documentation of operations and activities.
• Reviews the work of staff to ensure compliance with applicable federal, state, and local laws, codes, and regulations.
• Represents the City in meetings with members of other public and private organizations, community groups, contractors, and the public.
• Attends and participates in professional group meetings; stays abreast of new trends and strategies to mitigate homelessness.
• Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval.
• Answers questions and provides information to the public; investigates and responds to complaints and inquiries from the public, other departments, and agencies.
• Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols.
• Performs other duties as assigned.

WORKING CONDITIONS

Physical Demands:
This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation.

Environmental Conditions:
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or the public in interpreting and enforcing divisional policies and procedures.

Summary of Management SMA Benefits

Notice of CFRA (California Family Rights Act) Rights and Obligations

Closing Date/Time: 12/3/2025 5:00 PM Pacific

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• City of Sunnyvale

• 408-730-3017

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