Job Description
Requirements
MOS Codes: 2T100, 3P000 ( Air Force), 88N ( Army)
Education and Experience : High School Diploma, GED, or higher, and four (4) years of paraprofessional experience in a customer service, public safety, public works, law enforcement support, dispatching, or security support role, with at least two (2) years in a lead or supervisory capacity.
Licenses and Certifications : Valid Texas Class “C” Driver’s License or equivalent from another state by the date of appointment.?
General Purpose
Under direction, supervise the coordination of assigned specialized public transportation and assist in airport security operations.
Typical Duties
Plan, organize, and control airport ground transportation services, including shuttle buses and parking, communications and dispatch, and security systems. Involves: Establishing work priorities, assigning tasks, and monitoring work progress. Prepare daily and periodic reports. Monitor budget expenditures and requisition supplies and materials. Monitor airport operations and perform periodic or random inspections and perimeter checks to ensure compliance with safety and security requirements set forth by Federal Aviation Administration (FAA) regulations. Provide security training to airport employees. Oversee and monitor electronic security systems, including closed-circuit television and automated access control systems. Oversee and troubleshoot airport computer-based information systems, identify system enhancements and coordinate changes or revisions with programmers, maintain system security, assign security access to new employees, and perform periodic system back-ups. Interact with federal, state, and local law enforcement officers, airport station managers, airline employees, public officials, contractors, other departments, and the public to provide accurate information in response to inquiries and resolve problems and complaints, including those of individuals who may be irate. Provide emergency response and notification, and assistance to the Airport Operations Officer as per Part 139, and City ordinances, Titles 14 and 6. Implements and ensures compliance with federal requirements pursuant to 49 CFR Part 1542 - Airport Security. Responsible for training, scheduling, managing, and inspecting aviation worker screening operations in compliance with TSA National Amendments.
Plan, organize, and control mass transit demand response transportation services, communications, dispatch, and schedule preparation. Involves: Establishing work priorities, assigning tasks, and monitoring work progress to ensure adequate shift coverage. Prepare daily and periodic reports. Monitor budget expenditures and requisition supplies and materials. Oversee communication systems, radio frequencies, and software programs to ensure proper functioning and input of data into the system. Direct dispatching activities to ensure courteous and tactful answering of telephones, responding to inquiries, taking messages, explaining rules, regulations, policies, and procedures to the public, and timely dispatching of coach operators to pick up and drop off disabled passengers at specified locations. Direct design of daily Para-transit coach routes, and develop coach operator work assignments and sign-up lists in accordance with departmental service standards and policies based on analysis of such typical factors as mileage, running times, traffic speed, road conditions, coach load capabilities, passenger counts, and recurring boarding patterns, and approve changes to accommodate unanticipated requests for service and detours required. Direct coach operators in route to ensure passenger satisfaction, timeliness, efficiency, and safety of service, and compliance with Federal Transit Administration (FTA) and Americans with Disabilities Act (ADA) regulations, and other applicable motor carrier requirements. Arrange for on-field investigation of accidents and personal injuries, responses to passenger complaints, including those of individuals who may be irate, and completion of necessary reports. Inspect the interior and exterior of coaches and equipment to ensure functionality, and for general appearance and cleanliness.
Supervise assigned staff. Involves: Assign, schedule, and monitor work. Appraise employee performance. Provide for training and development. Interview applicants. Recommend hiring, discipline, termination, or other employee status changes subject to management approval. Enforce personnel rules and regulations, work behavior, and safe work standards firmly and impartially. Approve leave requests and document absences.
Perform related duties as required. Involves: Perform duties of immediate supervisor or subordinate personnel as necessary to ensure continuity of operations during absences.
General Information
For complete job specification, click here.
Note: This recruitment is limited to current Airport employees.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
Important Note: The required Supplemental Questions and answers are considered an examination component and will generate a score.
Applicants are being tested on a conditional basis pending a review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions exam.
Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions exam, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.
Note: Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
BENEFITS
LIFE AND HEALTH INSURANCE
The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.
Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.
An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle.
The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!
Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.
ELIGIBILITY FOR VACATION LEAVE
All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.
Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee:
For 0 - 5 years of service (12 days):
40 hour per week employees - 3.70 hours per biweekly pay period
For >5 to 15 years of service (17 days):
40 hour per week employees - 5.24 hours per biweekly pay period
For >15 or more years of service (20 days):
40 hour per week employees - 6.16 hours per biweekly pay period
SICK LEAVE WITH PAY
Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.
ACCIDENT WITH PAY LEAVE
The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.
PREGNANCY LEAVE
A) Pregnancy shall be treated the same as any other temporary physical disability.
B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave.
C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability.
LEGAL HOLIDAYS
The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95)
1. First day of January (New Year's Day)
2. Third Monday in January (Martin Luther King Holiday)
3. Thirty-first day in March (Cesar Chavez Day)
4. Last Monday in May (Memorial Day)
5. June 19 (Juneteenth)
6. Fourth day of July (Independence Day)
7. First Monday in September (Labor Day)
8. Eleventh Day in November (Veteran's Day)
9. Fourth Thursday in November (Thanksgiving Day)
10. The Friday following the fourth Thursday in November (Day after Thanksgiving)
11. Twenty-fifth Day in December (Christmas Day)
12. Employee's Birthday
In addition to the above days, the following days are also declared to be legal holidays: 1. Any day designated as a holiday by City Council. 2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday. 3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday.
Closing Date/Time: 11/11/2025 11:59 PM Mountain