Library Customer Service Specialist

Requirements

MOS Code: None

Education and Experience : A High School diploma, GED or higher, and one (1) year of general office or clerical experience involving public contact experience.

Licenses and Certificates : Some positions may require a Texas Class "C" Driver's License or equivalent from another state.

General Purpose

Under general supervision, provide customer service in the use of the Library. Provide operation support of the organization's Circulation System and designated routine clerical and technical services in area of assignment.

Typical Duties

Provide customer service and assist patrons in assigned area. Involves: Respond to inquiries and requests for library materials, services, and information. Proactively provide customer service and assist patrons through various aspects of utilizing the Library, including the Public Access Catalog (PAC), copiers, printers, and checkout of library materials. Answer reference inquiries, assist reference desk staff in responding to information. Resolve customer account disputes through interviewing methods, analyzing account information, investigating facts, communicating about the situation with patron, and recommending appropriate resolution. Respond to circulation related inquiries utilizing available electronic technology such as telephone or the internet. Responsible for trouble shooting basic technology problems. Inform patrons of library rules and policies. Instruct patrons in use of library equipment, software and computers. Reserve books or other library materials upon request of patrons. Explain upcoming or current programs and services. May serve as an Acceptance Agent and assist with the processing of passport applications. Keep abreast of changes in procedures, protocols and services.

Perform outreach activities and promote and deliver library programs. Involves: Participate in programming activities by assisting in setting up and dismantling displays, exhibits, preparing meeting rooms, and assisting in provision of classes or story time events. Promote library usage, programs, and services for assigned area and Library System. Maintain activity bulletin boards. Assist with setup and display of location special events. Assist with publicizing promotional materials for the library such as brochures, local news releases, and displays as directed by supervisor.

Perform material collection, sorting, shelving and repair assignments. Involves: Collect materials from book drops. Sort, discard, or repair damaged or outdated materials and books. Shelve materials according to Dewey Decimal System and shift materials on shelves or rack to maximize use of space. Review reading shelves to ensure books are in proper order. Prepare and process materials and periodicals for shelving or transfer to various branches or library locations.

Perform general administrative support for library functions. Involves: Deliver and pick up items as required. Order, receive, catalogue and distribute library materials. Input orders with major vendors using automated or manual system. Receive, unpack and verify deliveries content against purchase orders and invoices and release for payment. Adjust funding to reflect price changes and discounts. Verify compliance with vendor contracts. Cancel unfulfilled orders, correct wrong or damaged orders and update database. Assign classification numbers to materials in accordance with prescribed classification criteria. Implement cataloging procedures associated with computerized cataloging systems. Monitor library equipment to ensure proper operation. Photocopy, type, file and maintain records, files and databases. Answer phones, receive, count and deposit monies.

General Information

For complete job specification, click here.

Note : This advertisement will be utilized to fill both part-time and full-time positions.

Note: This is a new advertisement for Library Customer Service Specialist. You must apply if you are still interested in this position.

Important Note: The r equired Supplemental Questions and answers are considered an examination component and will generate a score.

Applicants are being tested on a conditional basis pending a review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions exam.

Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions exam, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.

Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.

To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.

BENEFITS

LIFE AND HEALTH INSURANCE

The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.

Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.

An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle.

The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!

Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.

ELIGIBILITY FOR VACATION LEAVE

All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.

Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee:

For 0 - 5 years of service (12 days):
40 hour per week employees - 3.70 hours per biweekly pay period

For >5 to 15 years of service (17 days):
40 hour per week employees - 5.24 hours per biweekly pay period

For >15 or more years of service (20 days):
40 hour per week employees - 6.16 hours per biweekly pay period

SICK LEAVE WITH PAY

Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.

ACCIDENT WITH PAY LEAVE

The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.

PREGNANCY LEAVE

A) Pregnancy shall be treated the same as any other temporary physical disability.

B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave.

C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability.

LEGAL HOLIDAYS

The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95)

1. First day of January (New Year's Day)

2. Third Monday in January (Martin Luther King Holiday)

3. Thirty-first day in March (Cesar Chavez Day)

4. Last Monday in May (Memorial Day)

5. June 19 (Juneteenth)

6. Fourth day of July (Independence Day)

7. First Monday in September (Labor Day)

8. Eleventh Day in November (Veteran's Day)

9. Fourth Thursday in November (Thanksgiving Day)

10. The Friday following the fourth Thursday in November (Day after Thanksgiving)

11. Twenty-fifth Day in December (Christmas Day)

12. Employee's Birthday

In addition to the above days, the following days are also declared to be legal holidays: 1. Any day designated as a holiday by City Council. 2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday. 3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday.

Closing Date/Time: 11/11/2025 11:59 PM Mountain

• 

• City of El Paso

• 915-212-1244

Show more