PERMIT ASSISTANT

Description

Our Vision: We aspire to be the community of limitless possibilities.

Our Mission is to provide exceptional services for a safe, thriving community, while honoring our history and innovating for the future.

Embrace the New - Do Right - Lend a Hand - Find a Way - Enjoy our Work - Celebrate Uniqueness

Our Benefits
The City of Buckeye provides an extensive benefits package designed to support the well-being of our employees. This includes health, dental, vision, life, pet insurance, as well as wellness incentives. Coverage begins the first day of the month following the start of your employment.

Vacation & Sick Leave

At the City of Buckeye, we understand the vital role that vacation time plays in supporting the mental, physical, and emotional well-being of our employees. Vacation and sick leave accruals begin on the first day of employment and may be used upon accrual. Additionally, employees receive credit towards vacation leave accruals for years of service with other public sector retirement systems nationwide (not including Federal service).

Holidays

The City of Buckeye observes eleven holidays per year: New Years Day, Martin Luther King Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving and the day after Thanksgiving, and Christmas Day.

Retirement
This position participates in the Arizona State Retirement System (ASRS). Contribution is mandatory, and the current contribution rate is 12%, per fiscal year.

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GENERAL PURPOSE: Under general supervision, processes residential building permits and serves as the primary backup for front counter customer service. Accepts and processes associated development fees. This is an entry level position that requires well developed organizational and customer service skills. This role provides opportunities to learn and grow professionally, while gaining valuable experience and skills in administration and communication.

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Provides exceptional customer service at the Permit Center counter, answering inquiries and assisting customers.
• Fields and redirects incoming calls, emails, and customers at front counter.
• Provides information to permit applicants; assists customers with permit applications, forms and other documents; responds to requests for information within the span of authority.
• Assists customers with permit and inspection online portal registrations and inquiries.
• Serves as the primary backup to counter staff, maintaining smooth operations during high-traffic periods or staff absences.
• Serves as department cashier as needed, balances cash drawer and submits daily cash balance report as required.
• Accepts and processes residential permits to include, but not limited to gas lines, patios, swimming pools and spas while ensuring compliance with City rules, regulations and ordinances.
• Checks documents for validity, accuracy and completeness of information; records, files and distributes related paperwork.
• Communicates with applicants on permit status and permit costs and obtains information on incomplete documents.
• Accepts and processes development payments of all types and answers related questions.
• Issues permits as needed and maintains supporting documentation.
• Process public records daily.
• Assists with fulfilling public records requests.
• Performs other duties as assigned or required.

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MINIMUM QUALIFICATIONS:

Education and Experience: High School diploma or GED equivalent, and two (2) years of customer service, clerical and computer experience; OR an equivalent combination of education and experience.

Necessary Knowledge, Skills and Abilities:

Knowledge of:

• Record keeping and records management principles.
• Cash handling principles.

Ability to:

• Effectively work, prioritize, and multi-task in a fast paced, customer service driven environment.
• Work independently or in a team environment.

Skill in:

• Data entry and mathematical calculations.
• Operating a personal computer utilizing a variety of business software, such as Microsoft Office, Word, and Excel.
• Effective verbal and written communication.

12 Month Goals:

• Effectively routes calls to the appropriate division representative.
• Issues permits timely.
• Effectively navigates EnerGov permit software.

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Special Requirements: None

Physical Demands / Work Environment: Standard office environment

Reports To: Permit Technician III or Designee

Supervision Exercised: None

FLSA Status: Non-exempt

EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

City benefit plans are subject to change at any time.

Closing Date/Time: 11/21/2025 11:59 PM Mountain

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• City of Buckeye, AZ

• 623-349-6000

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