Electronic Health Record (EHR) System Manager*

The Job

Be an agent of change and make a difference in delivering health and wellness to millions of residents.

Join a team that is passionate about the services they provide and is committed to making a difference throughout San Bernardino County.

The San Bernardino County Department of Behavioral Health (DBH) is recruiting for an Electronic Health Record (EHR) System Manager* who thrives in a highly collaborative environment where teamwork, solutions, and ideas are valued and implemented. DBH is looking for information technology (IT) leaders who can empower and lead staff by utilizing their unique skillsets and strengths to ensure individual, group, and department success.

The EHR System Manager will oversee a team of IT staff tasked with administering the myAvatar EHR system and coordinating its use within the department. The incumbent will play a pivotal role in meeting requirements related to interoperability initiatives and must be familiar with data management and state reporting, specifically within a healthcare setting.

Key responsibilities of this position include:

• Oversee and manage the administration of the EHR system
• Collaborate with DBH Programs to help shape departmental practice in effective use of the HER
• Participate in State meetings related to requirements for the EHR and State Reporting to inform compliance efforts
• Drive customer support efforts, providing top quality service while collecting data to inform departmental leadership on challenges related to practice, training and timeliness
• Supervise and mentor the EHR support team
• Work closely with EHR vendor to understand upcoming changes and their impacts as well as to communicate the department’s challenges and demand quality improvements
• Understand ordinances/policies, State and Federal laws and regulations
• Advise department personnel on best practices in managing the EHR effectively and securely plan, implement and direct EHR, State Reporting and other projects as assigned
• Supporting the implementation of interoperability initiatives
• Facilitate meetings with internal users and external stakeholders related to EHR oversight

For additional details, please refer to the Business Applications Manager job description.

The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service, integrity, accountability, and trust.

DBH is a unique County Department comprised of eight (8) direct service areas: Community Outpatient and Transitional Age Youth Services; Youth Collaborative and Justice Involved Services; Substance Use Disorder and Recovery Services; 24 Hour and Specialty Services; Adult Justice Involved and Diversion Services; Medical Services; Community Engagement and Equity Services; Office of Patients' Rights and five (5) indirect service areas: Administrative and Fiscal Services; Public Relations and Outreach Services; Program Support Services; Disaster and Safety Unit; and the Office of Compliance. The Department currently has a workforce in excess of 1500 positions and an approximate $800 million-dollar annual budget.

Follow this link to learn more about the Department of Behavioral Health

Follow this link to learn more about San Bernardino County

The list established from this recruitment may be used to fill current and future vacancies as they occur throughout the Department.

EXCELLENT BENEFITS!
To review job-specific benefits, please refer to:
Summary of Benefits
Memorandum of Understanding (MOU)

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting and medical exam, which may include drug and/or TB testing. Applicants must be a U.S. Citizen or a permanent U.S. resident.

Availability: Incumbents may be required to work overtime, irregular hours (including evenings and weekends) and perform recurring on-call or standby duties as necessary.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Candidates must be able to present their legal right to work in the United States.

Minimum Requirements

Qualifying candidates must meet the requirements in ALL of the following categories:

EXPERIENCE
REQUIREMENT:
Three (3) years of full-scope supervisory experience in health-care related data analysis or technology functions, completing system builds, system configurations, informatics, or similar duties for a healthcare organization. At least two (2) of the three (3) years MUST include experience within an electronic health record system.
EDUCATION
REQUIREMENT:

Sixty (60) semester or ninety (90) quarter units of completed college coursework in business/public administration, information management, computer science, or closely related field.

A list of coursework or copies of transcripts must be submitted with the application, unless applicant possesses a Bachelor's degree or higher in a qualifying area. Unofficial transcripts are acceptable.

EDUCATION SUBSTITUTION:
Additional qualifying experience may substitute for units of education. One (1) additional year of qualifying experience may substitute for 30 semester (45 quarter) units of qualifying education.

Desired Qualifications

The ideal candidate will have the following experience:

• Managing, mentoring and developing staff, preferably IT staff
• Configuring a behavioral health EHR, preferably myAvatar
• Building customer relations and championing customer service
• Supporting business applications and data systems
• Providing oversight to various complex projects and project timelines
• Developing and monitoring project budgets
• Participating in Strategic Planning and Process Improvement initiatives

Selection Process

Application Procedure : There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.

Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements.

If you require technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):
San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of the recruitmentfiling deadline.
Veterans’ Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy .

For more important details, review the Applicant Information and County Employment Process .

Management Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits * for more information

Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

*Retirement benefits subject to change.

Closing Date/Time: 11/14/2025 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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