Energy Account Services Graduate Data Intern (Unclassified) (Part-time) – Energy Department

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at CityCareers@sanjoseca.gov .

About the Department

San José Clean Energy, or SJCE, is San José’s local, not-for-profit electricity supplier operated by the City of San José’s Energy Department. Since 2019, our dedicated and motivated team has provided clean energy for residents and businesses at competitive rates, while also offering community programs, local benefits, and increased transparency and accessibility. SJCE serves more than 350,000 customer accounts and has contracted for more than 1 GW of power.

Joining our team means that you will be making a big impact on the fight against climate change. SJCE plays an important role in meeting San José’s ambitious goal to be carbon neutral by 2030 and in implementing the City’s climate action plan, Climate Smart San José. Thanks to SJCE, San Jose has one of the cleanest energy mixes of any large city and offers a 62% renewable product and a 100% renewable product. Serving our community with respect and integrity is at the core of what we do. We center equity, diversity, inclusion and belonging in our work. The department also hosts active, staff-led Culture and Racial Equity committees and has won awards for its education and outreach work with Spanish and Vietnamese-speaking communities. For more information about San José Clean Energy, please visit : www.sanjosecleanenergy.org .

** Please note, in order to be considered for this recruitment, candidates are required to upload a copy of their current school schedule with the accredited college or university's name**

Position Duties

The Energy Department is looking to fill one (1) Part-Time Energy Account Services Graduate Data Intern (Unclassified) position.

The Account Management Intern will assist SJCE on projects that advance data analytics and visualization, billing data operations, customer experience, and revenue protection. Projects may include:

• Utilize data visualizations tools to develop new dashboards to track customer statistics (arrearages, rate plan enrollments, etc.) as well as maintain/improve existing dashboards
• Create and draft specialized reports from raw data sets, and present report findings in written and visual format

• Create customer billing and rate data analysis to support the Customer Service & Key Account programs
• Identify opportunities for streamlining and automation of existing processes and data reports (Net Energy Metering (rooftop solar)true-up, cash out, frequent customer inquiries, etc.)
  • Perform updates on existing data sets and reports
• Review internal/external data requests and provide responses
• Develop, run, and identify material issues found in periodic reports that monitor for known billing issues.
• Generate customer lists and data sets in support of Marketing communications.
• Support the operationalization of SJCE programs, such as Hourly Flex Pricing, Electronic Bill Relief, Green Transportation, etc.
• Assist with customer service-related tasks, such as monitoring contact center escalations, public inboxes, and attending community events

Additionally, this intern will help support SJCE’s ongoing work, including attending meetings, developing talking points for account interactions, responding to data requests, tracking customer inquiries, collecting and analyzing data to improve customer experiences, and providing direct customer service.
Pay: Graduate Student Intern: $20.52-$30.30 per hour (unclassified, unbenefited)
This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. The actual salary will be determined based on the final candidate’s qualifications and experience.

Duration of Assignment - This internship is expected to run from January 2026 to January 2027. To maintain eligibility, you must be continuously enrolled in a qualifying master’s program. Interns may continue to work for up to six months after graduation.
Work Schedule: During the academic year, interns are recommended to work 24-40 hours per week, with schedules determined collaboratively between the hiring manager and the intern based on student availability and project needs. During summer and winter breaks, interns may work up to 40 hours per week.

Minimum Qualifications

Training and Experience:

Any combination of training and experience equivalent to completion of a Bachelor's Degree and current
enrollment in a Masters degree program from an accredited college or university in business or public administration
or closely related field.

Licenses and Certificates

Possession of a valid driver's license authorizing operation of a motor vehicle in the state of California may be
required in performing job duties.

Desired skills:

• Proficiency in Excel, PowerPoint, SQL, and Power BI for data analysis, visualization, and presenting insights to stakeholders.
• Experience converting raw, complex datasets into clear and focused specialized reports that support data-driven decision-making.
• Experience working effectively within a team and collaborating with cross-departmental partners to support shared project goals.
• Ability to manage multiple tasks and projects simultaneously in a deadline-driven environment.
• Relevant coursework or training in sustainability, environmental studies, or energy systems.
• Strong research, note-taking, organizational skills, and ability to support various project needs as required.
• Experience delivering clear and professional customer communication in both written and verbal formats to support effective issue resolution and relationship management.

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Applicants are expected to write their own responses .

If you have questions about the duties of these positions, the selection or hiring processes, please contact Adrienne Barreto at Adrienne.Barreto@sanjoseca.gov

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

Part-time positions(less than 40 hours per week) are required to participate in the City’s PTC 457 Deferred Compensation Plan per Federal regulations. Employees are required to contribute 3.75% of gross earning and the City contributes a matching amount of 3.75%. The funds contributed by the City are 100% vested upon initial deferral and will be held in a stability of principal investment. This plan is in lieu of social security and does not include any healthcare benefits or contributions.

Part-time employees may elect to contribute additional retirement savings through the City’s Voluntary 457 Deferred Compensation Plan. Additional Information on both plans can be found on the City’s website.

Closing Date/Time: 12/5/2025 11:59 PM Pacific

• 

• City of San Jose

• 408-535-1285

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