City of San Jose

SanJoseCA.gov is the City of San José’s public website, offering information for our community 24/7. The City of San José is a large organization offering a wide variety of services and programs, and the website is intended to make it easier to find information about these services online.

The purpose of the City website is to provide information of the City's choosing to the public in order to conduct the City’s business and promote the City's goals as guided by the City Council. The City’s website and the selection of sites to which any of them may be linked are not intended to serve as a forum for free discussion. Ample facilities for free expression are available both on the Internet and in the physical world. Instead, the City’s website is intended to serve the City’s need to make useful and practical information available to residents, businesses, and visitors which facilitates provision of a City service or furthers another specifically articulated purpose of the City.

You can search our website by City servicesdepartment directory, or by topic. If you are looking for information on City policies and ordinances, try searching the City Council meetings, agendas and minutes database, the City Policy Manual or the Municipal Code. 

The Mayor’s Office, the City Council, Boards and Commissions, and most City departments and offices are represented on SanJoseCA.gov. You can also find certain City departments and programs via separate websites for Mineta San José International AirportPolice DepartmentPublic Library and Happy Hollow Park & Zoo.

You can find more information about City programs, services, and events through CivicCenterTV (Cable Channel 26), by subscribing to City News and Information, and by following us on FacebookGoogle+, and Twitter.

 

 

19 job(s) at City of San Jose

City of San Jose United States, California, San Jose
Jun 13, 2021
Full Time
ABOUT THE CITY MANAGER’S OFFICE OF POLICY, ADMINISTRATION, AND INTERGOVERNMENTAL RELATIONS The City Manager’s Office provides strategic leadership that supports the Mayor and City Council, and motivates the organization to deliver high quality services that meet the community’s needs. The City Manager’s Office of Administration, Policy, and Intergovernmental Relations (API), under the direction of the Director, coordinates internal budgets and hiring, citywide public policy, and legislative affairs. It provides the City’s Leaders, Administrators, Directors, and staff with support, coordination, research, and strategic analysis of the city’s critical needs, programs, policies, and services.   THE POSITION The Intergovernmental Relations (IGR) Senior Executive Analyst (SEA) reports to the Intergovernmental Relations Officer in API. The SEA will serve on the API Intergovernmental Relations team, and work with City staff, the City’s legislative advocates, policy makers and stakeholders to advance the City’s legislative agenda. The SEA will analyze legislation, develop policy positions to take to City Council, and create and execute legislative strategy in a team environment. The position requires exceptional written and oral communication and interpersonal skills, strong decision making and strategic thinking ability, a commitment to exceptional customer service, and the ability to simultaneously manage multiple projects and issues. The position also requires the development of complex analysis, memos, talking points and trainings. Due to the complexity and scope of authority involved, this position requires someone who has the ability to work both independently and interdependently to ensure work is completed in an accurate, complete, and timely fashion. The ideal candidate will have significant experience in policy analysis, community and government relations, convening stakeholders, testifying, and coalition building. Additionally, an ideal candidate will have a keen understanding of state and federal legislative processes, the ability to use research methods, and highly skilled communication skills to convey legislative details to issue-area experts and translate technical feedback to policy makers. Critically, the ideal candidate must excel in coordinating information across different stakeholders and facilitating meetings with inter-disciplinary teams. This is an on-going position with the City Manager’s Office. Occasional evening and weekend work is required. KEY RESPONSIBILITIES Identify emerging issues, coordinate legislative proposal monitoring; ensure all representation on intergovernmental issues is aligned with the City’s overall strategic plan, vision, adopted legislative priorities and policies. Maintain awareness of legislative activities affecting City operations and the potential impact on City operations; track state and federal legislation; anticipate legislative issues and identify opportunities to develop and influence policy to best meet the needs of the City. Serve as a liaison by developing and enhancing positive, effective relationships with other agencies and elected representatives. Coordinate, develop, and lead strategies on legislative and regional issues with the City Council, lobbyists, and City staff. Represent the City at regional forums; provide support to regional committees; and act as staff support for City Council members appointed to intergovernmental committees. Work closely with all City departments and the Office of the Mayor on internal cross-departmental legislative and policy issues. Work with statewide and federal coalitions.
City of San Jose United States, California, San Jose
Jun 12, 2021
Full Time
Position and Duties: The City Council has a Digital Inclusion and Broadband Strategy that seeks to accelerate the deployment of wired and wireless broadband for all people while making it more inclusive for the digitally underserved (closing the digital divide).  Executing this strategy requires accelerating Broadband permitting with the telecom providers for small cell, macro cell, and fiber optic infrastructure, working collaboratively with the community on the aesthetics and other community concerns associated with broadband deployment, and managing the day-to-day permitting workflow for the City’s Small Cell and Macro Cell Teams that execute the Permitting and Inspection processes for the City. The Broadband Permitting Project Manager (Senior Executive Analyst) works as a member of the Civic Innovation Team reporting to the Broadband Manager (Assistant to the City Manager) responsible for Broadband and Digital Inclusion. The Broadband Permitting Project Manager directly influences over $1B in private sector investment into the City. This private sector investment creates jobs, increases regional GDP, delivers Smart City capability, and delivers economic opportunities for the digitally under-served. The Broadband Permitting Project Manager role requires a broad set of skills including project management, stakeholder coordination, strategic thinking, contract management, public policy, team leadership, and public collaboration. They will ensure City’s departments fulfill permitting in partnership with telecom providers demand by permitting communications facilities including cell towers, small cells, macro cells, and underground fiber optics, and conduit runs.  This role requires collaboration with various city departments including, but not limited to, other offices within the City Manager’s Office; the Emergency Operations Center; Planning, Building, and Code Enforcement; Fire; Library; Public Works; and the Office of Economic Development. Collaboration with public interest groups, community organizations, and other stakeholders will also be required. The Broadband Permitting Project Manager responsibilities include the following: Execute and coordinate broadband permitting service levels across multiple departments with a balance of meeting industry needs and ensuring safe, well designed, and consistent review process. Coordinate with City departments involved with broadband deployment. Coordinate with the City’s Emergency Operations Center on telecommunications. Support Digital Inclusion efforts and oversight of the City’s Digital Inclusion Partnership. Collaborate with external stakeholders on community concerns with broadband deployments including individual residents and supporting community outreach. Measure weekly permitting performance and compliance with carrier agreement terms to drive improvements and provide clear communication. Report progress to senior City staff and telecom staff.
City of San Jose United States, California, San Jose
Jun 12, 2021
Full Time
The City of San José is seeking a San José 311 Digital and Services Technical Lead (Enterprise Supervising Technology Analyst) for the Information Technology Department (ITD). The purpose of the position is to support the City’s two-year program to expand San José 311 internal capacity for both coding and customer service. The San José 311 Digital and Services Technical Lead will provide the technical support necessary to focus on digital service delivery analysis/improvement and the development of new services that bridge access, language, and ease of use barriers experienced disproportionately by underserved portions of our community. Duties may include but are not limited to: Leading and participating in architectural and development work in an ecosystem that includes a Customer Relationship Management (CRM) platform, with integrations to Work Order system while demonstrating a consultative personality, leadership mindset, and collaborative communication style. Leveraging an understanding of CRM, IT Service Management, and Oracle Policy Automation cloud service, to build high quality Oracle Service Cloud solutions integrated to other systems for customers and Staff. Customizing solutions and leveraging programming languages to design and develop application solutions with high usability and accessibility ratings. Assisting with software upgrades, testing, and production support problems in a prompt and efficient manner. Liaising with software suppliers on the development of system enhancements to overcome known problems or further fulfill user requirements. Developing, testing, and preparing technical design and support documentation of new technology and digital services to address the City’s needs. Developing reports to measure health of digital assets and user consumption of digital services available to residents. Establishing and maintaining effective working relationships with vendors and City staff. This position is a temporary, benefitted position, with a standard 40 hours per week with an end date of June 30, 2023. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Competencies The ideal candidates will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Experience working with Oracle Service Cloud, Oracle Integration Cloud, Oracle Intelligent Advisor, Identity Cloud Services, and Oracle Visual Builder. Experience working with Google Cloud Platform, DialogFlow, and Twilio. Experience with SQL Server and/or Oracle Databases. Experience with JavaScript programming. Strong programming skills and technical experience to design and develop application solutions utilizing Microsoft .NET platform or a scripting language such as PowerShell and Python. Working knowledge of Hypertext Preprocessor (PHP) scripting language is highly desirable. Knowledge of a variety of programming concepts, coding practices, and troubleshooting procedures is required, including but not limited to system support, system maintenance and assisting with software implementation and upgrades. Experience with gathering and documenting business requirements. Familiarity with techniques which help in modelling and understanding business and its operations. Experience with gathering and documenting technical requirements to address bug fixes and develop enhancements or new functionality. Knowledge of change management and IT Service Management is highly desirable. Planning – Acts to align own unit's goals with the strategic direction of the organization; Defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.  Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach. Teamwork and Interpersonal Skills – Develops effective relationships with co-workers  and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise. You will be prompted to answer the following job-specific questions during the online application process.  Please note that there is a 4,000-character limit, including spaces, for each text response.   Please select the areas of technical competency where you have comprehensive enterprise level experience with designing, implementing, managing, and troubleshooting: (Check all that apply) Microsoft .NET platform or scripting language such as PowerShell and Python SQL Server and/or Oracle Databases Hypertext Preprocessor (PHP) Programming Google Cloud Platform Google DialogFlow Oracle Service Cloud Oracle Integration Cloud Oracle Intelligent Advisor Identity Cloud Services Oracle Visual Builder None of the above From the technology you selected in the previous question, please describe an example that illustrates your hands-on experience with two or more of the technologies. You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact IT Human Resources at itdhumanresources@sanjoseca.gov.    
City of San Jose United States, California, San Jose
Jun 11, 2021
Full Time
Under immediate supervision, the Maintenance Assistant performs unskilled work in the maintenance and repair of streets, pavements, sewers, landscaping, traffic signs, and traffic signals. Duties include digging holes, trenches, and ditches. It also includes operating a wide range of hand, mechanical, and power tools, as well as a variety of light and heavy vehicles, trucks, and equipment relevant to work performed, ensuring compliance with safe working practices.     Maintenance crews provide services seven days a week. Individuals in this classification may be required to work alternate work shifts, including grave and swing, weekends, holidays, overtime, and on-call.     More information on the typical duties can be found in the Class Specifications for Maintenance Assistant .     This classification is covered under the Living Wage Policy. Maintenance Assistants are represented by the OE#3 bargaining unit. 
City of San Jose United States, California, San Jose
Jun 11, 2021
Full Time
The City of San José is creating the civic technology foundation that helps our community thrive every day. Do you have the skills and sense of service it takes? If yes, read on! The Information Technology Department is seeking for an Office 365 Technician to support Windows desktop and Office 365 productivity and collaboration applications such as Microsoft Windows 10, Microsoft Office 365, OneDrive, Teams, Planner, Stream, Power Automate, and client applications for citywide users. As an Office 365 Technician, you will be providing Tier 1 support for email and Office 365 applications on mobile devices, responding to incidents and/or requests from end-users, helping maintain records compliance and platform security, and providing cross-trainings to provide Tier 1 support for other platforms/solutions as needed. As an Office 365 Technician you will also need to have excellent customer service skills, be able to work well with both technical and non-technical staff and must be able to work in a dynamic environment with a mixture of operational tasks and project assignments. If you have a fervor for technology and want to broaden your skills, this position may be a great fit for you! Responsibilities include, but are not limited to the following: Providing support of Windows desktop and Office 365 productivity applications such as Microsoft Windows 10, Microsoft Office 365 suite, OneDrive, Teams, Planner, Stream, Power Automate, etc. Providing email and Office 365 applications support for mobile devices such as iPads, iPhone, and Samsung. Deploying and maintaining Office 365 package for citywide computers with System Center Configuration Manager (SCCM). Responding to incidents and/or requests from end-users via telephone, email, or Help Desk tickets and resolving them in a timely and courteous manner. Prioritizing and scheduling Help Desk tickets and post resolutions. Administering and supporting Office 365 tenant configuration and security including but not limited to managing spam filters, setting up rules to block unwanted emails, configuring and tuning security rules to improve security posture for Office 365. Collaborating with internal teams and support vendors to resolve issues. Creating and managing Active Directory objects such as users, computers, security groups, distribution groups, etc.  Updating documentation for Help Desk tickets, knowledge base, and system administration procedures, etc. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices in any combination of the areas below: Experience with Office 365, eDiscovery, and Exchange Online products/services such as Office 365 Suite, Office 365 Groups, OneDrive, Teams, Planner, Forms, Power Automate, and SharePoint Online. Ability to administer and troubleshoot Office 365 and Microsoft Exchange Online and Hybrid environment. Ability to configure, troubleshoot, deploy and patch Office 365, preferably with using System Center Configuration Manager (SSCM). Knowledge of developing automation with PowerShell scripts. Knowledge of Office 365 applications and features such as Azure Active Directory, Azure Active Directory Connect, and Active Directory Federated Service (ADFS). Knowledge of Single Sign On (SSO) and Window Server 2012/2016/2019 troubleshooting. Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach. Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor. Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions . Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise. You will be prompted to answer the following job-specific questions during the online application process.  Please note that there is a 4,000-character limit, including spaces, for each text response. Please select the areas of technical competency where you have comprehensive Enterprise level experience in the configuration and ongoing support of (check all that apply): Active Directory Federated Service Azure Active Directory Connect Single Sign-On Microsoft Exchange Online and Exchange Hybrid environment Microsoft Office 365 services such as SharePoint Online, Teams, Planner, and Office 365 Groups. Microsoft Office 365 using PowerShell scripting Microsoft Office 365 eDiscovery Microsoft System Center Configuration Manager Windows Server 2012/2016/2019 None of the above ​​​​​​​​​​ From the technical competency area(s) you have selected in the previous question, please describe your experience and list the specific software solution/tools along with the number of years of experience in each technical competency. You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact IT Human Resources at ithumanresources@sanjoseca.gov .   
City of San Jose United States, California, San Jose
Jun 11, 2021
Full Time
***The salary range for this position is $50,689.60-$69,576.00 as of June 2021.***    In addition to the starting salary, employees in the Police Data Specialist classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. The Police Data Specialist (PDS) position is an entry level training position in the Operations Support Services Division (O.S.S.D.) of the Police Department. Under close supervision, Police Data Specialists learn to perform specialized technical work utilizing automated law enforcement information systems that lend support to sworn personnel and other department members. Duties include complex data input and retrieval processes requiring extreme accuracy; providing services to the community; and performing related work as required. O.S.S.D. operates 24 hours per day, 7 days per week.    The Police Department provides a six-month training program. During a one-year probationary period, incumbents complete the training program and a subsequent six months of on-the-job training. This includes but is not limited to a demonstrated proficiency of all aspects of Operations Support Services Division's responsibilities. While on probation, candidate performance is rated on a daily basis by experienced Police Data Specialists, Senior Police Data Specialists and/or other supervisors. Those who pass probation receive a pass/fail proficiency examination. Upon passing the examination, incumbents will be promoted to the position of Police Data Specialist II.     This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. For more information about Police department, OSSD unit, CLICK HERE   The workweek may consist of four workdays of 10.5 hours followed by 3 consecutive days off or five workdays of 8.5 hours followed by 2 consecutive days off. Each workday includes two paid 15 minute breaks and a 1/2 hour unpaid meal breaks. OSSD employees wear uniforms. A prorated uniform allowance of $500 per year is provided in January of each year. Trainees are expected to purchase and begin wearing their uniforms by the start of the 16th week of training.    Trainees are rotated through different units of OSSD and will be assigned to various shifts (Day, Swing and Midnight) and days off. New PDS's should expect to work night shifts, weekends and holidays. A shift differential of $1.50 per hour for Swing Shift and $1.75 per hour for Midnight shift is added to the base salary and compensatory time or pay will be granted for holiday work in accordance with the memorandum of agreement between the City of San Jose and the Municipal Employees Federation.    After training, PDS's bid for assignments, shifts (day, swing or midnight) and days off every six months in order of seniority as a Police Data Specialist. Senior employees typically select preferred shifts and days off and may have the option of a five day work week and/or alternate start times available to them. New employees may work nights, weekends and holidays for several years before they attain the seniority required to bid for more desirable assignments, shifts, days off and/or start times.  
City of San Jose United States, California, San Jose
Jun 09, 2021
Full Time
Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at  www.sanjoseca.gov/citycareers . The Parking Compliance Unit is a customer service focused group comprised of 47 Parking and Traffic Control Officers, 5 Senior Parking and Traffic Control Officers, 2 Parking Supervisors and Administrative staff.  The Senior Parking and Traffic Control Officer position leads a 24-7 operation delivering parking services city-wide.  The position will focus on providing oversight of Parking Officer activity aimed at encouraging parking turnover and improving vehicular, bicycle, and pedestrian safety, providing traffic control oversight during special events, overseeing staff performance, including development opportunities, training, and goal setting.  In addition, the position will be responsible for scheduling and the deployment of staff to ensure that service delivery needs are met, reviewing and analyzing service deliveries and staff productivity, coordinating ride-alongs with PTCOs to evaluate performance, and assisting in the planning of team building activities and meetings. This position will be required to work weekends and holidays. Appointments to this position require disclosure of outside investments, real property interests, income, and business positions through Form 700. More information on requirements and disclosure can be found at this website – Click here
City of San Jose United States, California, San Jose
Jun 05, 2021
Full Time
About the Office of Administration, Policy, and Intergovernmental Relations The City Manager’s Office provides strategic leadership that supports the Mayor and City Council, and motivates the organization to deliver high quality services that meet the community’s needs. The City Manager’s Office of Administration, Policy, and Intergovernmental Relations, under the direction of the Director, coordinates internal budgets and hiring, citywide public policy, and legislative affairs. It provides the City’s Leaders, Administrators, Directors, and staff with support, coordination, research, and strategic analysis of the city’s critical needs, programs, policies, and services. About the Position The Assistant to the City Manager is a key member of the Office of Administration, Policy, and Intergovernmental Relations (API).  The position will assist the Director by supporting organizational capacity-building around policy development and data-driven decision making, and aligning program and policy priorities internally and externally. The position enhances the City Manager’s Office internal planning and management, and supports streamlining inter-departmental coordination for programs, policies, and initiatives. The position is responsible for facilitation and collaboration across Departments to advance the development, implementation, and evaluation of programs and services that support the City Manager’s Enterprise Priorities, City Council Committees, and other services that resolve critical issues. This position assists both internal and external stakeholders to achieve City goals. The ideal candidate will have a passion for advancing race equity, significant experience in policy analysis, proficient understanding of data collection and data-driven decision making, community and government relations experience, enjoys working in multi-disciplinary teams and has an understanding of administrative functions in the public sector with an enthusiasm for continuous quality improvement.  Central abilities key to this position include excellent communication (written and verbal), leadership and interpersonal skills, strategic thinking, a commitment to customer service and serving the most vulnerable residents, and the ability to simultaneously manage multiple projects and issues. The organization is looking for proven leaders that enjoy working through complex issues to find creative and innovative solutions and process improvements.  Due to the complexity and scope of authority involved, this position requires someone who can work both independently and interdependently to ensure work is completed in an accurate, complete, and timely fashion.
City of San Jose United States, California, San Jose
Jun 05, 2021
Full Time
About the Department The City Manager’s Office provides strategic leadership that supports the Mayor and City Council and motivates the organization to deliver high quality services that meet the community's needs. The City Manager’s Office of Civic Innovation and Digital Strategy is charged with improving the efficiency and effectiveness of City services and executing the City’s Smart City Vision. The Center for Digital Government recently named the City of San José as the Most Innovative City in America based on the City’s progress in executing the Smart City Vision since 2016. Six key current Civic Innovation Smart City projects include: Management of the City Roadmap which identifies the top 40 highest priority projects; Ownership and leverage of the public private partnerships with AT&T, T-Mobile, and Verizon to improve connectivity for everyone in San José through deployment of thousands of miles of fiber and thousands of small cells; Development of data tools and driven insights around the equitable budgeting and deployment of city services; Co-creation of the City’s Digital Services Strategy and Digital Transformation strategy in partnership with the Information Technology Department; Accountability for the execution of the City’s Smart City Vision and projects in partnership with the City departments; and Support for the City Library department in its ownership of the digital inclusion program and the goal of closing the digital divide in San José. Position and Duties: The Smart City M anager reports directly to the Director of the Office of Civic Innovation and Digital Strategy and has overall accountability for strategy and execution in partnership with City departments especially the Information Technology Department.  In effect, the Smart City Manager combines classic strategic planning with program management. The Smart City Manager requires a broad set of skills including strategic thinking, public policy formulation, program and project management, team leadership and supervision, effective executive communications, strong stakeholder collaboration, public private partnership formulation and negotiation, brining clarity and direction to highly ambiguous situations, adoption of agile forms of doing work, and public engagement.   This role requires collaboration with the Directors and staff within almost all the City departments as well as the Deputy City Managers responsible for the City Roadmap projects.  The Smart City Manager will also partner with innovative companies to evaluate ways to accelerate Smart City technology and digital services for both the public and City employees. The Smart City Manager responsibilities include the following: Directly supervise Office of Civic Innovation staff including the Data Equity staff person, City Roadmap staff person, and Digital Services/Transformation staff person; Collaborate with the Civic Innovation Broadband Manager and broadband team; Manage the development operations (dev ops) cadence of the City Roadmap management and reporting to the City Manager and Council; Manage the process of adding, changing, and promoting initiatives on the City Roadmap; Collaborating with the Information Technology Department on management and reporting of the Smart City Roadmap; Collaborate with the City’s Data Center of Excellent, Office of Racial Equity, and other departments in development of data tools and insights to define and deliver budgets and services with a racial equity lens; Collaborate, coordinate, and direct the City departments leading the initiatives on City Roadmap in collaboration with City Manager Office leadership; Collaborate with external stakeholders on community concerns; Evaluate new technologies and approaches to accelerate smart city solutions; Practice and promote proven innovation techniques including an agile approach to planning and execution; Support the Director of Civic Innovation and the Deputy City Manager of Technology and Innovation on special projects as required. This is initially a limit-dated position in the City Manager’s Office through June 30, 2022.    
City of San Jose United States, California, San Jose
Jun 04, 2021
Full Time
Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.     The Airport Department is currently recruiting to fill a Maintenance Worker II vacancy within the Maintenance Services Section. The Airport Maintenance Services Section is responsible for the maintenance, repair and improvements to Airport building facilities and properties on a seven day a week, twenty-four hour a day operation schedule.   The Maintenance Worker II position at Mineta San José International Airport may lead a crew and/or performs skilled and semi-skilled work in public facilities and airfield maintenance.   Typical duties for this position include, but are but are not limited to:   - Maintaining a large area campus, including repair of asphalt and landscape care. - Repairing roadways, sewers, and landscape care (mowing, edging, tree care) - General carpentry and door hardware - General interior plumbing (various pipes & fittings, restroom fixtures) - General building construction maintenance and repair (flooring, drywall, tile, etc) - Safe operation of motor vehicles and equipment and knowledge of safety practices and procedures used in repair and maintenance of roadways and ground areas of large campuses. - Safe use of a variety of power hand tools utilized in landscape maintenance and building maintenance work. - Provide excellent customer service to the public and City staff. - Maintain system repair records and logs utilizing Computerized Maintenance Management Systems (CMMS) for planned maintenance on equipment and creating/closing work orders. - This position may be assigned to work any days of the week and be assigned to any of three shifts. - Incumbents in this position are required to possess and maintain all Airport grounds and Airside Operations Area (AOA) driving privileges.   Competencies   The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:   Job Expertise - demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations including: - Knowledge of the safe operation of motor vehicles and equipment. - Knowledge of workplace safety practices and precautions. - Knowledge of preventive maintenance procedures. - Knowledge of safety rules in using herbicides, pesticides, insecticides, and other chemicals. - Basic knowledge of electrical - Basic knowledge soldering, welding, brazing, etc - Ability to follow oral and written instructions. - Ability to estimate and order materials necessary for work completion. - Ability to perform arithmetic calculations and to make simple measurements. - Ability to prepare reports and keep records of work completed, time spent, and parts, supplies, and materials used. - Ability to deal with the public. - Ability to lift heavy weights of 20-100 pounds.   Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.   Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.   Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.   Flexibility - Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment.   Multi-Tasking – Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).
City of San Jose United States, California, San Jose
Jun 03, 2021
Full Time
The Information Technology Department is seeking a Usability and Accessibility Senior Analyst to be part of the City’s two-year program to expand San José 311 feature development, customer experience, and geographic equity. The Senior Analyst will lead and perform usability and accessibility work on digital service delivery analysis and/or improvement. This position will play a key role in ensuring new services are developed in a way that bridges access, language, and ease of use barriers experienced disproportionately by underserved portions of our community. As a Senior Analyst, you will also be serving as both an expert and an educator in your discipline, establishing practices across departments and providing guidance and training to other city staff. If you are passionate about building amazing civic products, leading cross-functional teams in building features, re-engineering business processes, and have exceptional customer empathy, this position may be a superb fit for you! Duties may include but are not limited to: Leading user research on digital products by: Identifying user and organizational needs through interviews, conversations, workshops/focus groups, and analytics research. Building strong professional relationships with stakeholders to understand what is best for the users. Designing user interface prototypes and journey mapping to improve resident and staff outcomes with digital services. Training and coaching City staff and creating documentation on standards for user-centered design approaches. Engaging internal and external customers to conduct usability testing that aids in building meaningful products, services, and processes. Sustaining and improving customer satisfaction through quality customer support, continual improvement of system/user interface configuration and, analysis and/or resolution of product issues.   Performing omnichannel audits and/or assessments that provide actionable recommendations to improve accessibility and usability. This position is a temporary, benefitted position, with a standard 40 hours per week with an end date of June 30, 2023. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations including but not limited to federal government Section 508 and Web Content Accessibility Guidelines (WCAG) requirements and standards . The ideal candidate will also possess a combination of the following knowledge and experience: Demonstrates the technical acumen to work across teams to successfully deliver and sustain products and services; translate end user needs into technical/functional requirements; create functional solutions and integrations; and, coordinate process redesign with business units to render superior customer experience and communication. Demonstrates hands-on experience in designing, testing, and delivering with Oracle Service Cloud, Salesforce, Google AI, Figma, InVision, Adobe XD, Sketch, etc. Demonstrates success in conducting user research, employing usability/accessibility testing methodologies and using graphic design, analytics and usability/accessibility software tools. Demonstrates success in enterprise-class product implementation, customer experience, and omni-channel solutions with multi-faceted features: website, web portals, online forms, chatbot, virtual agent, contact center, mobile app, analytics, social media interfaces, google map interfaces, etc. Technical hands-on experience in application development and operational support in an Oracle cloud applications environment. Knowledge and experience with Oracle Service Cloud, and/or Integration Cloud Services and Google Artificial Intelligence and Google Cloud Platforms are highly desirable. Creativity – Addresses objectives and problems while questioning traditional assumptions/solutions in order to generate creative ideas and new ways of doing business; exhibits creativity and innovation when contributing to organizational and individual objectives; seeks out opportunities to improve, streamline, reinvent work processes. Project Management – Ensures support for projects and implements agency goals and strategic objectives. Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach. Facilitation – Exhibits behaviors and techniques that enhance the quality of group processes. Leadership – Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational support and direction. Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews , one of which may include a practical/writing exercise . You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response.  How many years of experience do you have in leading user research on digital products and designing, testing and delivering user centered public services? Less than 3 years 3 to 5 years 6 years or more Please select the following tools or technology where you have han ds-on experience in designing, testing, and delivering: (Check all that apply) Oracle Service Cloud Salesforce Google AI Figma InVision Adobe XD Sketch None of the Above From the technology you have selected in the previous question, please provide an example that demonstrates your hands-on experience for each selected technology and/or tool. You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.  If you have questions about the duties of these positions, the selection or hiring processes, please contact IT Human Resources at itdhumanresources@sanjoseca.gov. 
City of San Jose United States, California, San Jose
Jun 03, 2021
Full Time
The City of San José is creating the civic technology foundation that helps our community thrive every day. Do you have the skills and sense of service it takes? If yes, read on! This is an exciting opportunity for individuals with a passion for technology and a fervor for customer service. We currently have an opportunity within the Information Technology Infrastructure service area seeking a talented individual to help support our enterprise infrastructure environment, which includes Windows Server 2012R2 and later, Active Directory (AD), Virtual Infrastructure (VMware), Hyperconverged Appliances, Public Cloud (e.g. Azure, AWS, Google, etc.), Storage, and Backup. Primary duties of this position include day-to day system administration for server and service health as well as resolving end-user help requests. As an Server Support Technician, you will need to have excellent customer service skills, a good understanding of server administration, virtualization, and networking with an emphasis on troubleshooting. The Server Support Technician is our first line of support tasked with triaging support requests, providing support solutions to customers, processing escalations to engineering and assisting with various other projects. If you have a fervor for technology and want to broaden your skills, this position may be a supberb fit for you! This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise – Demonstrates knowledge and experience with applicable professional/technical principles and practices in any combination of the areas below: Knowledge of Microsoft Windows 2012R2 (and later) Active Directory users and computer management, security groups, and/or Group Policies. Knowledge of Windows networking such as DHCP, DNS, subnets, gateways, etc. Demonstrates the ability to create automation scripts with PowerShell. Possess working knowledge of VMware VCenter/vSphere. Demonstrates experience with deployment in public cloud (e.g. Azure, AWS, Google, etc.). Demonstrates experience creating and updating technical documentation. Demonstrates experience in managing storage and backup.   Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Decision Making – Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions. Customer Service – Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor. Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions . Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise. You will be prompted to answer the following job-specific questions during the online application process.  Please note that there is a 4,000-character limit, including spaces, for each text response.  Please select the areas of technical competency where you have comprehensive Enterprise level experience in configuration and ongoing support (check all that apply): Active Directory Backup Storage Virtual Infrastructure Public Cloud deployment (Azure, AWS, Google, etc.) None of the above ​​​ ​​​​​​​ From the areas you selected above, please describe your experience and the number of years you have supported each technical competency. You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact IT Human Resources at ithumanresources@sanjoseca.gov .   
City of San José San Jose, CA, USA
Jun 01, 2021
Full Time
The San José Fire Department is recruiting to fill three Hazardous Materials Inspector II positions in the Bureau of Fire Prevention Division. The Hazardous Materials Inspector II’s may be assigned to Hazardous Materials Development Services group to perform plan reviews and inspections, or to Hazardous Materials Code Enforcement group to conduct detailed field inspections at facilities storing, handling, or using hazardous materials including highly hazardous materials unique to Silicon Valley. Both group activities do cross over, as required for back up and special demands and for cross training, as needed. The Hazardous Materials II inspector inspects, reviews, and enforces commercial and industrial facilities for compliance with the San Jose Fire Code, California State Fire Marshal (CSFM) regulations, CSFM adopted sections of the California Building Code Series, San Jose Hazardous Materials Storage Permit Ordinance, S and applicable National Fire Protection Association (NFPA) nationally recognized standards. Duties for this position include, but may not be limited to: Providing technical assistance to facilities, consultants, architects, engineers, contractors, department officers/staff and the Fire Marshal on the application and/or interpretation of fire safety codes/regulations and on resolution of fire safety and hazardous materials issues identified in the design, construction or operations of buildings and integrated systems; Reviewing and analyze hazardous materials inventory statements for chemical classification; Reviewing and analyze hazardous materials business plans, construction documents, monitoring and treatment system plans for compliance with codes and regulations; Inspect commercial and industrial facilities and construction sites including reviewing facility maintenance records and document finding in inspections reports. Conducting enforcement as necessary including preparing citations and other administrative orders, conducting compliance meetings, Preparing enforcement cases for the City Attorney and District Attorney including the preparation of analytical data, reports, assisting in interpreting laws and regulations and providing court testimony, as required; Responding to complaint investigations for alleged violations of the aforementioned codes and standards. Assisting outside agencies and other City Departments including, Code Enforcement, Building Department, Planning Department, Public Works, and Environmental Services-Wastewater Pretreatment. Conduct public record request record searches. This recruitment may be used to fill multiple positions in this department. This recruitment may be used to fill multiple positions in this department. The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Hazardous Materials II classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. 
City of San Jose San Jose, CA, USA
Jun 01, 2021
Full Time
This position reports to the Director of CED it is responsible for customer relations, account and billing services, business development, community engagement, marketing and communications, and customer programs. The Deputy Director is an integral part of the Community Energy Department executive team and will have the following responsibilities:  Forecast SJCE’s annual revenue plan and achieve targets. Track electricity usage, revenue, and cash collections by customer class. Coach the team to provide high quality customer service optimizing the User Experience (UX).  Lead SJCE rate-making recommendations, implementation and communication of new rates.  Lead SJCE’s account services function, developing and maintaining relationships with key customers.  Oversee internal and contracted services for data management, billing services, and the customer call center, Liaise with PG&E and customers to resolve issues and optimize the Customer Experience (CX).  Manage press releases and external relations. Serve as a liaison with the media and community groups to ensure SJCE is responsive to concerns. Schedule and make public and community presentations.  Oversee all department marketing strategies and communications including, print, social media, e-newsletters, and the department’s website.  Provide direction, guidance, and review of community outreach and business development plans to increase customer participation, support customer retention, and improve cost-effectiveness.  Work collaboratively with City Council and the Clean Energy Community Advisory Commission, develop programs that respond to customer needs, oversee communications regarding rates and billing issues.  Provide leadership and collaborate with staff across CED, the City Manager’s Office, Finance, the City Attorney’s Office, Intergovernmental Relations, to achieve SJCE and City objectives.  Collaborate and build contacts with external stakeholders, including CalCCA, regulatory agencies, community organizations, and the public to ensure programs and services meet objectives, the needs of customers and community.  Seek out additional funding opportunities, innovative programs and new product offerings to advance mutually beneficial goals.
City of San Jose San Jose, CA, USA
May 28, 2021
Full Time
ABOUT THE COMMUNITY AND ECONOMIC   RECOVERY TEAM The newly created Community and Economic Recovery Team (Recovery Team) in the City Manager’s Office is comprised of the following positions: Director, Assistant to the City Manager, Executive Analyst, and Staff Specialist. The Recovery Team, once hired, will provide strategic leadership for and oversight of the projects and policies required to advance the City Manager’sCOVID-19 Pandemic: Community + Economic Recovery Enterprise Priority. Enterprise project areas include: Housing Stabilization; Re-Employment + Workforce Development; Small Business Recovery; Food + Necessities Distribution; Digital Equity; Child Care Learning Pods, and Build Back Better + Recovery Taskforce + Al Fresco Forever. A May 4, 2021 City Council Study Session details the vision, initiatives, and organizational structure that will advance this Enterprise Priority, which aims to foster an equitable recovery to a “Better Normal”. While much of the programmatic work related to these projects is occurring within City Departments, including the Housing Department, Library Department, Parks, Recreation, and Neighborhood Services Department, as well as the City Manager’s Office of Economic Development, the Recovery Team is responsible for efficient and effective cross-departmental coordination with departmental project leads. The Team will also work in close partnership with the City Manager’s Office of Racial Equity, City Manager’s Budget Office, Finance Department, and City Manager’s Office of Emergency Management, each of which have important administrative recovery functions. As the City’s priorities are advanced through departmental efforts, the Recovery Team will ensure robust internal and external communication and collaboration through a number of bodies including, but not limited to: community partners, City Departments, key stakeholder groups and taskforces, City Council, and City Council Committees. The team also will oversee recovery efforts related to a) data, performance metrics, and mapping, b) communications and community engagement, and c) federal and state stimulus advocacy. THE POSITION As a member of the City Manager’s Office and the City’s Senior Staff Leadership Team, the Director of the Community and Economic Recovery Team will report directly to the City Manager, with day-to-day oversight from two Deputy City Managers who are the executive sponsors of the City Manager’s COVID-19 Pandemic: Community and Economic Recovery Enterprise Priority. The position is integral for the City to recover from the COVID-19 pandemic and will be required to resolve complex administrative matters and support city-wide inter-departmental policy analysis and implementation, with an explicit focus on advancing racial equity and ensuring that the communities hardest hit by the pandemic are at the forefront of recovery efforts—listening and working with impacted residents, small businesses, and nonprofits is essential. Strong communication and coordination skills will be critical. The position will coordinate with and act as an internal and external liaison on behalf of the City Manager with community partners, City Departments, key stakeholder groups and taskforces, City Council, and City Council Committees, as appropriate. As a creative and collaborative leader, the Director position will have a substantial capacity for managing, augmenting, and implementing a number of high-level projects simultaneously and in a timely manner, ensuring City policies are upheld and that both internal objectives and community needs are met to the extent possible. The Director must also coordinate internal working groups to advance Senior Staff understanding of the intersectionality of issues in order to pursue wholistic, data- and community-driven solutions. This later work requires an ability to understand and interpret spatial data and mapping, as well as the ability to coordinate dataset gathering and integration. The ability to support strategic federal and state stimulus advocacy is also required. The Director will have a passion for public service, believe in the values of people, equity, dignity, empathy, and action to drive recovery efforts, and be driven by a specific desire to make a difference in the City of San José. This position is a temporary, limit-dated position that is anticipated to be budgeted through June30, 2023.
City of San Jose United States, California, San Jose
May 26, 2021
Full Time
The City of San José is creating the civic technology foundation that helps our community thrive every day. Do you have the skills and sense of service it takes? If yes, read on… This is an exciting opportunity in the Information Technology Department. The Systems Engineer (Enterprise Information Technology Engineer I/II) will be a subject matter expert in the server infrastructure team. The ideal candidate must have hands-on experience in administering, supporting, troubleshooting, and managing hybrid Active Directory (AD) environment for identity and group policy management, Domain Name System (DNS), Active Directory Federation Services (ADFS), Microsoft System Center Configuration Manager (SCCM), VMware software-defined data center (SDDC) and software-defined networking (SDN) NSX. The candidate should be familiar with hyperconverged infrastructure (HCI) platform, enterprise file share/storage, backup and recovery, antivirus software, SolarWinds monitor software, and PowerShell script automation. The ideal candidate must have experience in supporting infrastructure with multi-site configuration on-premise expanding to cloud platform. As a Systems Engineer (Enterprise Information Technology Engineer I/II), you will need to possess strong technical leadership skills, be able to work well with both technical and non-technical staffs and have excellent communication skills. In this position, you will own, manage, and be able to complete projects from beginning to end in a timely fashion and must be able to work in a dynamic environment with a mixture of operational tasks and project assignments.  This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.  Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise – The ideal candidate will possess a combination of the following knowledge and experience: Strong technical hands-on experience in designing, configuring, implementing, managing, troubleshooting and system administration of current technologies such as: Hybrid Virtual Infrastructure (VMWare and Nutanix); VMWare Software Defined Data Center (SDDC); Public Cloud Infrastructure (Azure, AWS, Google Platform, etc.); Microsoft System Center Configuration Manager (SCCM); Microsoft Identity Management (Active Directory Federation Services); Microsoft Windows Server OS (2012R2 and newer); Microsoft Active Directory & Group Policy Object (GPO); Enterprise such as Veeam or Unitrends; Storage (SAN or NAS), Fileshare and Distributed File System (DFS); TrendMicro Antivirus/Antimalware;  Powershell; Solarwinds system monitoring and alerting. Ability to understand complexities of enterprise infrastructure (Windows networking, Windows server clustering, storage, load balancing, etc.). Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach. Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts. Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
City of San Jose United States, California, San Jose
May 26, 2021
Full Time
The City of San José is creating the civic technology foundation that helps our community thrive every day. Do you have the skills and sense of service it takes? If yes, apply here… This is an exciting opportunity for individuals with a passion for Networking and a fervor for Unified Communications and evolving technologies. We currently have a vacancy in the Infrastructure Division supporting our enterprise network and software define networking such as NSX-T and WIFI. The ideal candidate will help build and maintain our enterprise network by conducting network design, configuration, and implementation as well as reporting on all aspects of network performance metrics and ensuring compliance with the information security policy based on the City's security governance model. The Systems Engineer will need to be familiar with SDDC (Software Defined Data Center) to help maintain our SDN (Software Defined Network) environment. In addition to normal business work week, this position also requires rotation-based, on-call after-hours support. The position also requires the ability to lift, carry, push, and pull materials and objects up to 60 pounds, or heavier weights, in all cases with the use of proper equipment. Under the California Government Code, all employees (who are not already in public safety fields like police or fire) are obligated to serve as Disaster Service Workers. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise – Demonstrates knowledge of and experience with engineering, implementing, supporting, and troubleshooting: Hands-on experience with VMWare vSphere 6.7 or later administration. Enterprise networks including layer 2 switching, advanced layer 3 routing (such as BGP and OSPF), network design and optimization, and access layer security protocols. Technical hands-on experience in and/or knowledge of the following are highly desirable: Enterprise WiFi and wireless broadband; Quality of Service (QOS); Application load-balancing; Network security controls such as Extensible Authentication Protocol (EAP) and Remote Authentication Dial-In User Service (RADIUS); Software-Defined Networking (SDN) configuration and management; VMWare NSX-V; VMWare NSX-T; Nutanix; Veeam backup; Firewall policy administration; Enterprise public cloud platform configuration and management; VOIP, video, and web conferencing services; and/or, IoT exposure. Project Management – Ensures support for projects and implements agency goals and strategic objectives. Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach. Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise. You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response.   Please select the areas of technical competency where you have comprehensive Enterprise level experience in engineering and ongoing support (check all that apply): Layer 2 switching (VLAN) (including Spanning Tree) Advanced Layer 3 routing (e.g. OSPF and BGP) Network design and optimization Hands-on experience with VMWare vSphere 6.7 or later administration Enterprise WiFi and wireless broadband Quality of Service (QOS) Application load-balancing Network security controls such as Extensible Authentication Protocol (EAP) and Remote Authentication Dial-In User Service (RADIUS) Software-Defined Networking (SDN) configuration and management VMWare NSX-V VMWare NSX-T Nutanix Veeam backup Firewall policy administration Enterprise public cloud platform configuration and management VOIP, video, and web conferencing services IoT exposure None of the above From the areas you selected above, please list the specific appliances/software solutions/cloud platforms and/or services you have experience with and specify the number of years of experience with each. Please describe one (1) major production outage (or equivalent) that you were involved in remediating. What was the root cause and how did you resolve the issue? You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume a s part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact IT Human Resources at itdhumanresources@sanjoseca.gov.     
City of San Jose United States, California, San Jose
May 24, 2021
Full Time
The starting salary will be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Senior Systems Applications Programmer classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.  Salary Range: $47.60 – $57.88 Hourly and $99,008.00 – $120,390.40 Annually This position is responsible for enabling digital transformation and business process automation for the Environmental Services Department (ESD). This position would work with all ESD divisions and locations to gather business requirements and implement technology to support modernization efforts.  This position reports to an Information Systems Analyst. Key duties include but are not limited to: Develop, maintain, and provide ESD user and product support of Microsoft 365 commodities such as SharePoint, Teams, Stream, Power Automate (previously Flow), Planner, Booking, etc., including design and building sites, webparts, and other components from an initial redesign project outcome and/or  transition to SharePoint Online, expanding upon the initial plan as needed to meet department needs and expectations Participate and provide support to projects related to Microsoft 365 product Participates in product discovery phase by helping project/program managers gather, define, and refine requirements through sessions with end-users, subject-matter experts, and product owners Participates in product release cycles as the product expert, including user acceptance testing sessions, to help surface any issues prior to a release. Assists in managing scope, issues, and customer expectations for assigned ESD-IT projects Establishes and maintains effective working relationships with all levels of customers and technology staff Create and conduct ESD end-user SharePoint and Teams trainings Maintain and manage ESD document folders and folder hierarchy structure Creating and maintaining technical documentations. Develop detailed documentation on site architecture, permissions, naming conventions, metadata and information management tags, and review processes Employ SharePoint Online content migration tools (such as Sharegate, AvePoint, etc.) Work with ITD’s Collaboration and Productivity group to maintain current standards for supported Office 365 applications including guidance on MS Teams and SharePoint site deployment, management, governance and best practices. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
City of San Jose United States, California, San Jose
May 20, 2021
Full Time
Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers .  The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Senior Retirement Investment Officer classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.  The essential duties of this position include:   Supports and advises the CIO in managing and overseeing the investment portfolio of pension assets for the San Jose Federated City Employee’s Retirement System and Police and Fire Department Retirement Plan.   Assists in planning, developing, and executing portfolio investment strategies utilizing institutional investment methodologies as they apply to pension plans.   Monitors and analyzes investment performance and market opportunities; implements and executes investment strategies; establishes international and domestic capital market views; assists in generating macro and micro economic trends and ensures trends are executed consistently throughout the portfolio; reviews varying economic environments and corresponding portfolio recommendations.   Advises CIO on alternative investments including private equity, venture capital, private debt, real estate, and private real assets (infrastructure, energy, natural resources).   Analyzes and assess output from external risk models; identifies key risks and proposes measurement and monitoring processes and procedures; evaluates and models total fund risk; collaborates with external risk vendors to compile risk data. Develops tactical asset allocation recommendations and pacing plans for new investments.   Serves as fiduciary monitoring the safekeeping of assets and compliance with applicable laws, Board regulations, and policies.   Applies portfolio optimization techniques and methods of developing asset allocations; analyzes portfolio risk factors, risk budgeting, risk decomposition, and performance attribution.   Collaborates with consultants, general partners, limited partners, investment organizations, and members of the Retirement Board; recommends the selection and monitoring of investment managers; generates reports for investment managers.   Analyzes financial and statistical data regarding partnerships and investments and evaluates third party vendors research.   Plans, assigns, reviews, and evaluates the work of investment staff; participates in hiring decisions, disciplinary actions and other personnel activities; provides technical direction to staff and assists in resolving problems. Educates and conducts trainings in their respective asset class to Retirement Investment Officer’s and/or Trustee’s.   Performs other related duties as required. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, including principles and operations of public employee defined benefit plans; pension plan institutional investment methodologies; varying capital and economic market environments; portfolio recommendations, risk factors, and optimization; Citywide and departmental procedures/policies and federal and state rules and regulations. Communication Skills - Communicates and listens effectively and responds in an timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form responds to statements and comments of others in a way that reflects understanding of the content and the accompanying emotion; asks clarifying questions to assure understanding of what the speaker intended, ensures consistent communication takes place within area of responsibility. Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, and MS Excel. Team Work and Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Analytical Thinking - Approaches a problem or situation by using a logical, systematic, sequential approach. Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance. Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establis hes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness. Collaboration - Develops networks and builds alliances; engages in cross-functional activities.