Austin Aviation - Airport Landside Access Supervisor

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

About Austin-Bergstrom International Airport

Owned by the City of Austin and operated by the Department of Aviation, Austin-Bergstrom International Airport is an economic engine, supplying over 74,000 direct and indirect jobs in the Central Texas region. Now, as we build the airport’s largest improvement program in its history, we are redefining the travel experience in one of the fastest-growing cities in the United States. This is an exciting opportunity to join the team behind Journey With AUS, the airport’s expansion and development program, where bold ideas, cutting-edge infrastructure, and a shared commitment to excellence are taking flight.

Job Description:

Purpose:

Under general direction, this position oversees the day-to-day landside access operations of the airport during an operational shift. This position supervises and provides direction to operational staff who are responsible for providing a safe and secure environment for the traveling public within Austin-Bergstrom International Airport (AUS).

Duties, Functions and Responsibilities:

• Oversees all shift activities including the coordination and monitoring of all landside access functions to ensure work is performed in a consistent manner with AUS policies, procedures, and regulations; in accordance with AUS standards; and to ensure the safety and security of passengers, tenants, and employees.
  
• Ensures compliance with all Federal, State, City, and Local regulations, policies, procedures, and ordinances.
  
• Interacts with AUS tenants, ground transportation, parking providers, rental car agencies, rideshare companies, and the public; ensures the delivery of essential customer service and provides problem and conflict resolution.
  
• Reviews logs and reports to ensure accuracy and completeness to include writing of technical reports.
  
• Represents the City on boards and commissions, in meetings, etc. and Airport Management in all aspects of airport landside operations.
  
• Coordinates operations with other divisions and outside contractors.
  
• Conducts divisional needs assessments, assists in the development of short- and long-term goals, and manages projects and objectives, etc.
  
• Conducts comprehensive investigations on incident reports, violations of City Code of Ordinances, airport rules, policies, etc.
  
• Monitors and inspects airport activities, property, and facilities.
  
• Coordinates the airport's response to critical incidents.
  

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Federal, State, and Local laws.
  
• Knowledge of City practices, policies, and procedures.
  
• Knowledge of airport security emergency operations and TSA regulations.
  
• Knowledge of general airport operations.
  
• Knowledge of good customer relations practices.
  
• Knowledge of safety practices and procedures.
  
• Knowledge of supervisory and managerial techniques and principles.
  
• Skill in oral and written communications.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in using computers and related security software.
  
• Skill in planning and organizing.
  
• Ability to quickly recognize and analyze irregular events.
  
• Ability to work with frequent interruptions and changes in priority.
  
• Ability to deal effectively with a wide range of Local, State, and government officials; the news media; and private citizens.
  
• Ability to stay informed of airport operational, safety, and security issues.
  
• Ability to establish and maintain good working relationships with other City employees and the public.
  
• Ability to train others.
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college with major coursework in Criminal Justice, Aviation Management, Airway Science, Public Administration, Business Administration, or a related field, plus three (3) years of work experience in security, airport operations, or a related field, including one (1) year of experience in a leadership or supervisory capacity.
  
• Any combination of education and work experience, including one (1) year of leadership or supervisory experience, totaling seven (7) years may substitute for the above minimum qualifications.
  

Licenses and Certifications Required:

• Valid Texas Class C Driver License.
  
• Must be able to pass a criminal background check and obtain and maintain Federally-mandated security clearances required to work at an airport.
  

Preferred Qualifications:

• Supervisory or Managerial experience in transportation, traffic control or airport operations.
  
• Experience in Ground Transportation Systems including taxis, shuttles, Transportation Network Companies (TNC's), and public transit.
  
• Proficiency with Microsoft Office Suite.
  

Notes to Candidate:

The Airport Landside Access Supervisor oversees all shift activities including the coordination and monitoring of all Landside Access functions to ensure work is performed in a consistent manner with Austin Aviation policies, procedures, and regulations; in accordance with Austin Aviation standards; and to ensure the safety and security of passengers, tenants, and employees.

This position ensures compliance with all Federal, State, City, and Local regulations, policies, procedures, and ordinances.

WORK HOURS:

Monday - Friday, 3:30pm - 12:00am

Shift may change according to departmental needs. Work hours may include after hours, holidays, and weekend work.

OVERTIME:

Overtime may be required with or without notice.

SALARY:

$31.39 - $39.24

APPLICATION INFORMATION:

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application.

ASSESSMENT:

A skills assessment will be required for this position.

DRIVING REQUIREMENT:

This position requires a Valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Job Offer is contingent on having a driving record that meets the City’s Driver Record Evaluation Standards.

ESSENTIAL PERSONNEL:

This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled.

CRIMINAL HISTORY RECORDS CHECK:

The top candidate will be subject to a minimum 10-year criminal background check and security threat assessment.

GOOD STANDING - DEPARTMENT/DIVISION EMPLOYEES:

Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.

LANGUAGE:

Must have the ability to read, write, and fluently speak in English.

VETERAN:

Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

BENEFITS:

Working with Aviation provides a number of health and welfare benefits see City of Austin Promotional Benefits Overview and click HERE to learn more.

See us in action: Austin-Bergstrom International Airport - AUS - YouTube

IMPORTANT NOTE TO APPLICANTS:

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Department may close this job posting at any time after 7 days.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-12-31

• 

• City of Austin

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