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Job Description
Associate Managing Director - Admin Ops Access Center
43329BR
43329BR
Position Description
Assists in managing a complex area/department and has oversight responsibilities. Responsible for the development, coordination and administration of the department.
Major/Essential Functions
Strategic Leadership & Alignment- Translate organizational access priorities into operational plans with clear metrics, timelines, and accountability.
- Lead initiatives that strengthen patient access, reduce complexity for front-line teams, and promote unified experiences across clinics and service lines.
- Collaborate with operational and clinical leadership to ensure access to protocols support capacity optimization, provider satisfaction, and balanced workloads.
- Direct day-to-day operations of the Access Center, including scheduling, call management, referral handling, and related administrative workflows.
- Monitor KPIs such as call abandonment, speed-to-answer, scheduling accuracy, referral turnaround, and authorization timeliness.
- Ensure staffing models, training programs, and workflows scale with organizational needs.
- Provide leadership, mentoring, and coaching to Access Center managers and supervisors.
- Foster a culture rooted in service excellence, accountability, and continuous learning.
- Partner with HR to shape recruiting, onboarding, career pathways, and performance management practices within the Access Center.
- Lead operational improvement initiatives to enhance efficiency, reduce variation, and eliminate bottlenecks in patient access workflows.
- Implement standardized procedures, quality audits, and feedback loops across all teams.
- Support technology upgrades, system optimization, and adoption of digital tools that elevate access performance.
Stakeholder Collaboration- Act as liaison between clinics, specialty departments, IT, revenue cycle, and leadership to resolve access-related issues and align priorities.
- Communicate thoughtfully and proactively with internal stakeholders regarding performance, challenges, and improvement plans.
- Represent the Access Center in organizational committees, task forces, and operational planning forums.
Technology Enablement- Work with IT, EHR, and operational support teams to enhance the use of scheduling, registration, and patient access systems.
Required Qualifications
Bachelor's degree in a related field plus six years of progressively responsible management experience OR a combination of education and/or years of progressively responsible management experience to equal a minimum of 10 years.
To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=904356
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
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ABOUT THE COMPANY
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Texas Tech University Health Sciences Center
Show moreAbout Us
Nationally recognized for innovative programs, academic achievement, cutting-edge research and exceptional patient care, Texas Tech University Health Sciences Center aims to promote a greater health environment for West Texas and beyond. While our flagship campus resides proudly in Lubbock, Texas, TTUHSC operates five schools with campuses in Abilene, Amarillo, Dallas/Fort Worth, Lubbock and the Permian Basin (Midland & Odessa).
Like Texas itself, we are an independent and proud institution that is part of a larger union, the Texas Tech University System. As a university separate from Texas Tech University, we have been entrusted with a singular charge: to teach the next generation of doctors, nurses, pharmacists, researchers and health care professionals while simultaneously providing the people of West Texas with world-class patient care. We are both an institution of higher learning and a place where real people come for life-saving medical care.
Our Mission
As a comprehensive health sciences center, our mission is to enrich the lives of others by educating students to become collaborative health care professionals, providing excellent patient care, and advancing knowledge through innovative research.
Our Values & Culture
Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Our five values guide our actions and principles: Beyond Service, Kindhearted, Integrity, One Team, and Visionary.
Compensation & Benefits
We are proud to offer many exceptional employee benefits, including a generous compensation package with comprehensive benefits, medical and dental insurance, paid time off and substantial automatic retirement contributions. Additionally, we invest in employee success by providing many resources designed to support your personal and professional growth, including:
- Comprehensive Health Plans and Other Core Insurance
- State Retirement Programs and Pension Options
- Retiree Insurance for Lifetime Medical Benefits
- Continuing Education & Lifelong Learning Programs
- Tuition scholarships for employees and their dependents
- Leadership and Professional Development Programs
- Mental and Physical Wellness Programs
- Employee Recognition Programs and Longevity Pay
We are excited for you to consider joining our team at the Texas Tech University Health Sciences Center. Consistently ranked as a "Great College to Work For" by the Chronicle of Higher Education, TTUHSC provides so much more than just a job!
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