Coordinator of Inclusive Student Services Center

Division of Student Affairs

Student Services Professional III

RESPONSIBILITIES & DUTIES:

Responsible for promoting an inclusive culture of student success while providing the inspiration, role modeling, vision, direction, community, and academic support needed to assist students in achieving their personal and professional goals. Coordinates the activities and programs of the Inclusive Student Services Center. Approximate time allocations and significant responsibilities are:

Lead Work and Supervision | 40%: Responsible for supporting/facilitating a sense of community among students who identify as Asian American & Pacific Islanders, Native American, LGBTQ+, Assembly Bill (AB) 540, Deferred Action for Childhood Arrival (DACA), undocumented students, and/or other student populations who spend time in the ISS. Coordinates the ISS’s operations, facilitates leadership development activities and assessment for students. Serves as a member of the Cultural Centers team and supports implementation of major programs and events led by peer Coordinators of the Black Cultural Center and the LatinX Cultural Center ensuring the achievement of desired student learning outcomes. Produces and submits semesterly and yearly program reviews. Develops and maintains position descriptions and hires, trains, and mentors student employees. Meets regularly with students and student groups/organizations to provide mentorship and academic support services to address a multitude of student issues that are highly sensitive and complex. Serves the diverse needs of the university community and participates on appropriate university committees to foster an institutional climate supportive of student success. Serves as a resource, providing recommended courses of action and implementing proposed solutions, for students who face sensitive and complex difficulties as a result of underrepresented status through counseling and referring to campus resources as necessary. Provides day-to-day oversight of ISS Center student staff.

Program Development, Oversight, and Assessment | 30%: Oversees ISS Center operations, programming and student staff. Facilitates leadership development opportunities for students and develops and facilitates opportunities for cross-cultural learning and engagement across campus. Collaborates with cultural center team members in developing co-curricular programs to support student success, well-being, personal, socio-cultural, and professional development and growth. Oversees ongoing program assessment and evaluation to ensure the achievement of desired student learning outcomes and to inform continuous quality improvement. Develops and implements campus-wide programs that support the student focus areas of the ISS Center, raise awareness, and provides education regarding social justice, institutional racism, power and privilege, oppression, and cultural and ethnic identity. Facilitates activities and events that are responsive to the needs and concerns of campus, especially to the needs of students from diverse backgrounds. Participates in local, regional, and national organizations to support student success, remain current on educational trends, studies best practices on strategies for supporting students from diverse backgrounds. Provides services and activities to support student identity development and culturally relevant programming. Collaborates with other Cultural Center Coordinators and campus community to organize large-scale events.

Campus Resources and Outreach Support | 25%: Leads efforts to promote collaboration between the ISS Center and other student services units across campus, facilitates collaboration with academic departments, and develops and facilitates opportunities for student-faculty engagement in and through the ISS Center and its various programs and activities. Serves as a resource for issues connected to the work of the cultural center within the university community and the surrounding local community. Represents ISS Center by serving on appropriate university committees, representing the interests of the various student populations within the scope of this role.

Budget Oversight and Associated Students Interface | 5%: Assists in the tracking and oversight of the budgets and finances for the ISS Center. The coordinator will interface closely with Associated Students, Incorporated (ASI) and other budgetary source leads. Maintains a working relationship with Associated Students and Clubs Office and maintains a close working relationship with relevant student-governed ASI programs.

Performs additional related duties as assigned.

REQUIREMENTS OF POSITION:

Education: Bachelor’s degree in Sociology, Psychology, Communication, Minority Studies, Social Work, Outreach, Education, or related field required. Undergraduate upper division or graduate course work in a related field preferred. Master’s degree preferred.

Experience: At least three years of progressively responsible professional student services work experience. Experience supporting the success and engagement of Asian American & Pacific Islanders, Native American, LGBTQ+, Assembly Bill (AB) 540, Deferred Action for Childhood Arrival (DACA), or undocumented students is preferred. A master’s degree in a related field may be substituted for one year of experience.

Other Skills/Knowledge: Demonstrated understanding of the challenges of historically underrepresented and/or first-generation students, ability to foster a campus climate broadly supportive of the success of all students with an educated emphasis on students from historically underrepresented populations, particularly Asian American & Pacific Islanders, Native American, LGBTQ+, Assembly Bill (AB) 540, Deferred Action for Childhood Arrival (DACA), or undocumented students. Effective interpersonal and communication skills as demonstrated by a pronounced sensitivity to the needs of a diverse student body. Demonstrated experience working with diverse student, faculty, staff and community populations and proven ability to create an inclusive and welcoming campus environment. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Affairs field as well as general knowledge of the policies, procedures and practices of an inclusive student services or related program General knowledge of individual counseling techniques or the ability to rapidly acquire such knowledge of the organizational procedures and activities of the specific campus to which the position is assigned. Ability to analyze complex situations accurately and adopt effective courses of action Advise students individually and in groups on complex student-related matters Determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature. Interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action. Carry out a variety of professionally complex assignments without detailed instructions. Establish and maintain cooperative working relationships with a variety of individuals. Strong verbal and written communication skills. Ability to develop and execute effective presentations.

Must be available to work 8:00 a.m. to 5:00 p.m.; however, flexibility with respect to work schedule is necessary; Position requires occasional evening or weekend service with advance notice. Punctuality and maintenance of a consistent work schedule is required. Occasional travel will also be required, with advance notice.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a Campus Security Authority as defined by the Jeanne Clery Campus Security Act and must provide reports regarding Clery crimes about which they become aware to the designated campus authority.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017, as a condition of employment.

Hiring Salary: $5,540 per month

Advertised: Dec 22 2025 Pacific Standard Time
Applications close: Jan 07 2026 Pacific Standard Time

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• Cal State University (CSU) Channel Islands

• 805-437-8490

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