Systems Software Analyst II

The Position

Why join the Contra Costa Health?
Contra Costa County was incorporated in 1850 as one of the original 27 counties of the State of California. It is one of nine counties in the San Francisco-Oakland Bay Area and covers approximately 733 square miles extending from the northeastern shore of San Francisco Bay easterly about 50 miles to San Joaquin County. The County has one of the State’s most heterogeneous populations, rich in ethnic, cultural, and socioeconomic diversity. With a current population of more than 1.1 million, Contra Costa County is the ninth most populous county in California.

Contra Costa Health includes a Health Plan, Public Health, Hazardous Materials, Environmental Health, Housing Homeless and Health, Regional Medical Center, Behavioral Health, Emergency Management Services, and a full complement of ambulatory care sites, including school-based services. The Contra Costa County Health Services Department is offering one excellent employment opportunity for a full-time Systems Software Analyst II assigned primarily to the CCH Information Technology Unit located in Concord, CA. Selected candidates should expect to work out of CCHS facilities in Martinez or Concord.

Contra Costa County Health is offering one excellent employment opportunity for a full-time Systems Software Analyst II assigned primarily to the Health Services Information Technology Unit located in Martinez, CA.

We are looking for someone who is:

• Articulate. You will need to communicate clearly and professionally, both verbally and in writing, with staff, providers, and the vendor community.
• A team player. You should be able to work well in a team.
• Self-motivated. Shows initiative and follow-through.
• Organized. You should be able to effectively analyze and prioritize situations as they arise during the day, responding to urgent requests in a timely manner in an atmosphere with competing demands.
• Inclusive. You should acknowledge and respect the cultural and linguistic differences of diverse populations.
• Customer-focused. Demonstrates empathy in handling customer needs and builds a trusting rapport with customers.
• A problem solver. You will need to assess issues and excel at troubleshooting.

What you will typically be responsible for:

• Managing/configuring/troubleshooting enterprise e-faxing systems.
• Managing the Imprivata single sign-on and electronic prescription signing system.
• Managing enterprise printing systems.
• Managing Citrix Virtual App and Desktop systems.
• Managing Epic Kuiper system.

A few reasons you might love this job:

• Your work will impact the lives, health, and well-being of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County.
• Professional development funds are available for each employee.
• Offices are in the central part of the County.
• The team you would work with is full of people passionate about their jobs, constantly innovating, and joyful collaborators.
• The County offers a generous benefits package.

A few challenges you might face in this job:

• Staff must adapt to new and ever-changing technology.
• You may have to work under pressure and need to deliver resolutions in tight timeframes.
• Multiple divisions in projects may not have the same priorities.

Competencies Required:

• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Decision Making: Choosing optimal courses of action in a timely manner
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Professional & Technical Expertise: Applying technical subject matter to the job
• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Customer Focus: Attending to the needs and expectations of customers
• Coaching & Developing Others: Supporting others in stretching and expanding their capabilities
• Teamwork: Collaborating with others to achieve shared goals
• Business Process Analysis: Defining, assessing, and improving operational processes and workflow

To read the complete job description, please visit the website, www.cccounty.us/hr

The eligible list established from this recruitment may be used to fill future openings for up to six (6) months.

Minimum Qualifications

Education: Possession of a bachelor's degree from an accredited college or university which included completion of 30 semester hours in computer science, information processing, or a closely related field.

Experience: One (1) year full-time or its equivalent experience as a Systems Software Analyst I in Contra Costa County or two (2) years full-time or its equivalent experience in the design, implementation, and maintenance of operating systems software on multi-user systems plus two (2) years full-time or its equivalent programming experience on multi-user systems. At least one (1) year of the systems software experience must have included the installation and maintenance of both operating systems and database software.

Substitution for education: Additional applications programming experience in a higher level applications language or systems software experience of the type noted above may be substituted for the required education on a year-for-year basis up to a maximum of two (2) years. No substitution is allowed for the required 30 semester hours in computer science, information processing, or a closely related field.

Desirable Qualifications:

• Current or former: Epic Certified ECSA, Cisco Networking Associate (CCNA) certification, and/or Citrix Virtual Apps and Desktops certification

Selection Process

Application Filing and Evaluation: Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Training and Experience Evaluation: Candidates who possess the minimum qualifications will be assessed with a Training and Experience Evaluation. Questions are included on the application as a part of the Supplemental Questionnaire.These questions may be reviewed by a subject matter expert to validate the accuracy of the candidate responses (Weight 100%)Departmental Hiring Interview:January 2025

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Alex Johnson at Alex.Johnson@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 1/6/2026 11:59 PM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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