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Job Description
Senior Client Services Specialist
Hourly Range : $38.78 - $51.96
Internal Opening Date: December 29 , 2025
Closing Date : January 9, 2026
Tentative Interview Date: January 22-30, 2026 (TBD)
This is an advanced, journey-level position that functions independently and performs a variety of complex and specialized functions in administering rental assistance programs. As a Senior Client Services Specialist, you will work in a fast-paced environment where you must be prepared at any given time to address sensitive and evolving situations.
We are seeking a dedicated professional who can balance technical program expertise with a commitment to establishing meaningful customer service relationships. You will be the face of the Agency, cultivating a welcoming and supportive environment for our diverse community, while navigating frequent contact with the public and Agency staff.
If you are passionate about delivering exceptional customer service, thrive in a busy atmosphere, and are eager to make a tangible difference in people's lives, then you would be a great fit for our team!!
What our team is looking for:
Any equivalent combination of education and/or experience likely to provide the required core competencies may be considered. A typical combination that is qualifying may include:- An Associate's degree with coursework in liberal arts, humanities, social work, business, or public administration or related field, and
- Five (5) years of responsible experience in caseload management with assisted housing or other social services programs and customer service, with a minimum of one (1) year of lead experience providing training and technical assistance.
- Bilingual Proficiency: The ability to speak, read, and write fluently in Spanish or Vietnamese is strongly preferred.
The suitable candidate will have the following core competencies:- Customer/Client Service
- Effective Communication Skills
- De-escalation and Conflict Resolution
- Problem-Solving
- Adaptability and Flexibility
- Technical Skills
For a detailed description of the position essential functions, please click HERE . -
ABOUT THE COMPANY
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Santa Clara County Housing Authority
Show moreThe Santa Clara County Housing Authority is to provide and inspire affordable housing solutions to enable low-income people and families in Santa Clara County to achieve financial stability and self-reliance.
SCCHA is among the original 39 agencies out of approximately 3,200 PHAs to be granted Moving to Work status, a special designation from HUD that allows our agency to make strategic program and policy changes to better address Silicon Valley’s critical shortage of affordable housing. We seek to expand beyond operational efficiency to assist as many families as possible and pioneer housing strategies that can be replicated at PHAs nationwide.
Our Culture
SCCHA is committed to fostering a culture of inclusivity where individuals of diverse backgrounds, demographics, interpersonal styles, abilities, and motivations are and feel valued for their unique perspective and talent. Why is this important? Because the more perspectives we include, the better we respond to and serve our diverse community.
Employees at SCCHA work fulfilling, rewarding jobs that impact the lives of others. Together, we serve as a vital safety net that allows thousands of individuals and families to work toward self-sufficiency. SCCHA helps to build strong vibrant communities by innovating, increasing, and preserving affordable housing opportunities throughout the county.
We cannot achieve our mission without our staff’s care and professional contributions. And we are committed to caring for our staff, because we know that if we take care of our staff, they will take care of the people we serve.
We aspire for all employees to be treated respectfully and to be valued for their unique talents and contributions. We value people with varied perspectives and lived experiences. We value people period.
Join a workplace where you will be motivated and empowered to make a positive difference and bring opportunities to those in our community who need help the most. You won’t just do any administrative or professional role. You’ll be part of a solution that transforms people and communities throughout Santa Clara County.
Benefits SCCHA Employees Love
We want to keep you happy. We offer a rich benefit package that includes the following benefits and many more:
- Comprehensive Medical Coverage
- Vision and Dental Insurance
- Paid Holidays and Vacation
- Tuition Reimbursement
- CalPers Retirement+
- Life Insurance
- Downtown Parking, and more!
Addressing the Local Housing Crisis
Santa Clara County is in a striking housing crisis, experiencing some of the highest housing costs in the nation. As a part of the solution to this challenge, SCCHA builds communities by developing quality housing offered at affordable rents. These development activities include site acquisition, community outreach, site and building planning and design, and construction.
SCCHA is a Good Neighbor and Community Member
In addition to providing housing to those most in need in our community, SCCHA is an active part of our community and strives to be a good neighbor. This begins when we first approach a new development site, seeking feedback from neighbors, community leaders and other stakeholders. Our commitment to healthy community relations continues with an open line of communication throughout construction and operations.
We’re in this for the long haul. SCCHA has been serving the Santa Clara County community for over half a century. We are dedicated to continuing this critical work of helping families and communities build stability.
Rooted in Local Partnerships
Like many endeavors this size, it takes a village to bring our affordable housing communities to fruition. We partner with the County in addition to our local cities, including the City of San Jose. Our real estate activities support several strategies and initiatives in the County’s Community Plan to End Homelessness, including prioritizing the development of housing for extremely low-income individuals and expanding permanent supportive housing.
In addition to public agencies, we partner with construction firms, architects and engineers, environmental engineers, appraisers, market analysts, and a variety of other partners to help develop our communities.
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