Area Agency on Aging Program Coordinator

Job Details

Under general direction, coordinates, develops, implements, and monitors services and systems for the Area Agency on Aging (AAA) and the Ombudsman Program; conducts and directs studies related to program policies, procedures, and methods, and makes recommendations to management; researches, analyzes, and develops recommendations related to AAA and the Ombudsman Program; plans and coordinates the development and implementation of new programs and/or program or operational changes; monitors program contracts, grants, budgets, and regulatory compliance; and performs related duties as assigned.

Minimum Qualifications

Licensing and Certifications:

Possession of, or ability to obtain, an appropriate valid California Driver’s License.

Education and Experience:

Equivalent to a Bachelor’s degree from an accredited four-year college or university with major coursework in business or public administration, social services, human services, or a closely related field.

AND either:

Three (3) years of full-time administrative or analytical experience in a public or private social service agency.

OR

Three (3) years of full-time experience in a public or private social service agency providing casework services to an elderly, disabled, or disadvantaged population.

Additional directly related experience and/or education may be substituted.

General Recruitment Information

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The information presented in job postings, job descriptions, or recruitment materials does not form a legally binding contract, either explicit or implicit. Benefits may differ among different employee groups. The details provided in these materials are subject to change or cancellation without prior notification. Prospective employees of the County of Lake must undergo the County's pre-employment medical review program upon receiving a conditional job offer before assuming their position with the County.

Applicants may substitute relevant experience and/or education at a 2 to 1 ratio to fulfill minimum qualifications. For further details, individuals should reach out to the Human Resources department.

ADA Accommodations

Individuals in need of accommodation during the application and/or selection process under the Americans with Disabilities Act (ADA) should reach out to County of Lake Human Resources at (707) 263-2213.

The County is an Equal Opportunity-Affirmative Action Employer

Veteran's Preference

AREA AGENCY ON AGING PROGRAM COORDINATOR
DEFINITION
Under general direction, coordinates, develops, implements, and monitors services and systems for the Area Agency on Aging (AAA) and the Ombudsman Program; conducts and directs studies related to program policies, procedures, and methods, and makes recommendations to management; researches, analyzes, and develops recommendations related to AAA and the Ombudsman Program; plans and coordinates the development and implementation of new programs and/or program or operational changes; monitors program contracts, grants, budgets, and regulatory compliance; and performs related duties as assigned.
DISTINGUISHING CHARACTERISTICS
This single position classification is responsible for coordinating, developing, implementing, supervising, and monitoring the day-to-day functions and services of the AAA and the Ombudsman Program. The incumbent is also responsible for performing a wide variety of complex analysis for the AAA programs and operations. In addition, the incumbent is expected to maintain a thorough knowledge of the complex and changing laws, rules, and regulations related to the AAA and the Ombudsman Program.
SUPERVISION RECEIVED AND EXERCISED
Reports to the Social Services Director. May also receive lead direction, work coordination, and training from assigned management personnel. This classification may lead or supervise lower-level staff.
EXAMPLES OF ESSENTIAL DUTIES
Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job.

• Facilitates the coordination of non-casework programs and services with other divisions, County departments, and various community-based organizations.
• Evaluates programs and services for effectiveness and quality; plans, researches, analyzes, and facilities the development and implementation of policies and procedures; develops and maintains program and operational manuals.
• Responds to recommendations related to legislative and political developments affecting the AAA.
• Develops, implements, monitors, and oversees the AAA budget.
• Coordinates and/or directs the coordination of volunteer recruitment, retention, and training activities.
• Directs the performance of non-casework program services, including community education and outreach.
• Develops and monitors contracts and special projects, as assigned.
• Monitors expenditures of AAA programs and AAA funded contractors.
• Assists with the development and implementation of contracts and budgets, providing assistance to contractors as needed and appropriate.
• Coordinates needed assessment activities; analyze and presents findings to other staff.
• Supervises, trains, and evaluates assigned staff.
• Provides guidance and assistance to staff and contracted organizations in the identification of unmet service needs in areas of aging and long-term care.
• Researches, analyzes, and makes recommendations related to methods and approaches in the development and expansion of services as well as funding opportunities.
• Prepares grant applications and reports.
• Directs and coordinates the collection of statistical and program data for assigned programs.
• Prepares, updates, and maintains statistical reports in accordance with state and County guidelines.
• Tracks legislation and regulation changes affecting assigned programs.
• Trains and/or directs the training of contractors and other community participants in the implementation of new policies and procedures.
• Monitors staff, contractors, and other applicable parties for compliance with procedural changes.
• Regularly travels to various off-site locations to support business operations.
• Participates in the recruitment and selection of program staff.
• Assists with website development and maintenance.
• Prepares requests for proposals, coordinate the bidding process, and provide support to the selection process, as assigned.
• Performs related duties as assigned.

MINIMUM QUALIFICATIONS
Knowledge of:

• Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.
• Principles and practices of leadership.

• Federal, state, and local laws, rules, and regulations governing services for seniors and people with disabilities.
• Community resources available for seniors and people with disabilities.
• Policies, procedures, and programs of the department.
• Research and information gathering methods and procedures.
• Collaborative Service Planning and Implementation.
• Principles of grant development, administration, and reporting.
• Budget development and control.
• Socio-economic conditions and trends.
• Goals and purposes of public assistance and social services programs.
• General principles of public assistance policies and programs.
• Customer service principles and techniques.
• Proper English spelling, grammar, and punctuation.
• Written and oral communications skills.
• Computers and software programs (e.g., Microsoft software applications) to conduct research, assess information, and/or prepare documentation.
• Principles and techniques for working with groups and fostering effective team interaction.

Ability to:

• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
• Assist in developing and implementing goals, objectives, policies, procedures, work standards, and internal controls for the department and assigned area(s) of responsibility.
• Review, analyze, and evaluate situations and problems independently and respond appropriately.
• Communicate clearly and concisely, both orally and in writing, and with people from diverse ethnic and cultural backgrounds.
• Collect, interpret, and evaluate narrative and statistical data.
• Develop and prepare clear and concise records and reports.
• Interpret, explain, and apply a variety of federal, state, and County rules, regulations, policies, and procedures.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Regularly work well under pressure, meeting multiple and sometimes conflicting deadlines.
• Utilize a computer, relevant software applications, and/or other equipment as assigned to perform a variety of work tasks.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Licensing and Certifications:

Possession of, or ability to obtain, an appropriate valid California Driver’s License.

Education and Experience:

Equivalent to a Bachelor’s degree from an accredited four-year college or university with major coursework in business or public administration, social services, human services, or a closely related field.

AND either:

Three (3) years of full-time administrative or analytical experience in a public or private social service agency.

OR

Three (3) years of full-time experience in a public or private social service agency providing casework services to an elderly, disabled, or disadvantaged population.

Additional directly related experience and/or education may be substituted.
WORKING CONDITIONS, ADA, AND OTHER REQUIREMENTS
The County of Lake is an equal opportunity employer and will comply with its obligations under the law to provide equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Incumbents generally work in a typical office environment with adequate light and temperature. There may be occasional exposure to extreme temperatures, loud noise, fumes, noxious odors, dust, mist, gases, and poor ventilation; underground, confined, or restricted workspaces; and heights more than five stories above ground level. Incumbents may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Positions in this class typically require: sitting, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

A successful candidate will be required to submit to and pass a background check prior to the appointment. Depending upon the position and/or assigned department, the background check may include but is not limited to civil and criminal history check, reference check, Live Scan, and/or credit check (as allowed under state law).

Positions in this class may require local and statewide travel as necessary.

Disaster Service Workers: As members of the County of Lake Emergency Services Organization, all Lake County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to perform certain emergency services at the direction of the department and / or County.

The contents of this class specification shall not be construed to constitute any expressed or implied warranty or guarantee, nor shall it constitute a contract of employment. The County of Lake assumes no responsibility beyond the general accuracy of the document, nor does it assume responsibility for any errors or omissions in the information contained herein. The contents of this specification may be modified or revoked without notice. Terms and conditions of employment are determined through a “meet and confer ” process and are subject to the Memorandum of Understanding currently in effect.

RETIREMENT - County employees are members of the California Public Employee Retirement system (CalPERS).CalPERS provides a defined benefit pension at retirement for County employees.The pension formulas and employee contribution amounts may vary by bargaining unit, date of hire, prior qualifying service, and classification. Please contact Human Resources for more information.

HEALTH AND INSURANCE BENEFITS - Medical, dental, hospital, vision, life and disability coverage is available to employees and their dependents. The County contributes $1,500 of the monthly premiums for the insurance plan options.

VACATION ACCRUAL may be adjusted for current city or county government employees.

VACATION - 80 hours per year during the first five years of service, 120 hours per year after five years, and additional accruals based on years of service beyond fifteen years. Pro-rated for part-time employees.

SICK LEAVE - Accrues at a rate of 96 hours per year. Pro-rated for part-time employees.

HOLIDAYS- An average of twelve paid 8-hour holidays per year. Pro-rated for part-time employees.

SALARY - Lake County has an adopted salary schedule. The salary range for most classifications is in five increments with a provision for longevity increases. Appointments are normally made at the first step of the salary range.

SOCIAL SECURITY - County employees participate in Social Security.

CALIFORNIA STATE DISABILITY INSURANCE - SDI is available to some County employees.

DEFERRED COMPENSATION PLANS and CREDIT UNION MEMBERSHIPS are available to County employees.

Closing Date/Time: 1/22/2026 5:00 PM Pacific

• 

• County of Lake

• 707-263-2213

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