Administrative Specialist

POSITION OVERVIEW

APPLICATIONS ACCEPTED FROM: ALL PERSONS INTERESTED
DEPARTMENT: HOUSTON EMERGENCY CENTER
DIVISION: ADMINISTRATIVE SUPPORT
WORKDAYS & HOURS: MON. - FRI., 8:00AM - 5:00PM*
*Subject to Change

ABOUT US
Houston Emergency Center provides 24/7 round-the-clock emergency 9-1-1 services, the facility is a $50 million investment towards a secured facility equipped with state of the art emergency communications technology. These advancements are utilized by the center's 9-1-1 call takers and emergency dispatchers from the Houston Police and Fire Departments. System upgrades include police dispatch, fire dispatch, fire records, fire alerting, and geographic information at a cost of approximately $12 million. Antiquated facilities have been replaced with an innovative and redundant complex that consolidates emergency communications. Beyond its daily operations, the facility's Emergency Operations Center, during times of incident activation, allows interface and constant communications with local, state, and federal agencies. The center's most significant benefit is the common protocol for interagency transaction exchange between 9-1-1, Police, Fire, EMS, and Emergency Management.

DESCRIPTION OF DUTIES/ ESSENTIAL FUNCTIONS
The Administrative Specialist position within the Houston Emergency Center (HEC) is critical to achieving the department's goals and objective. It ensures proper alignment of the First Responder civilian HEC 911 and Fire/EMS call-taking operations within the organization structure. The is position will play a key role supporting HEC management, supervisors, and frontline employees by managing database related to employee performance and productivity. This role demands exceptional organizational skills, the capacity to perform effectively in a fast-paced environment, autonomy in managing tasks and responsibilities, and advanced communication skills to present information with clarity and confidence.

• Interprets and disseminates administrative policies and procedural revisions for staff implementation.
• Provides guidance to department staff in various activities necessary to attain operational goals.
• Composes correspondence, directives, speeches, etc.; prepares drafts on various departmental matters and edits materials required.
• Prepares and analyzes the department's staffing requirements and prepare work schedule for operational personnel.
• Responds to written and telephone inquiries, requests and complaints from the general public.
• Conducts studies of department organization and operation; coordinates preparation of report on findings and offers recommendations concerning various problems.
• Represents division head at designated conferences, meetings, and public events.
• Participates in special projects as assigned.
• May require performing other duties as assigned.

WORKING CONDITIONS
The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Liberal Arts, or a related field.

EXPERIENCE REQUIREMENTS
Three years of administrative experience are required. Professional administrative experience may be substituted for the above education requirement on a year-for-year basis.

LICENSE REQUIREMENTS
None

PREFERENCES

Preference will be given to applicants with administrative experience involving office and records management. Working knowledge of Systems Applications and Processing (SAP). Proficient in Microsoft applications (i.e. MS Word, Excel, Access and Outlook). Strong interpersonal, analytical and problem solving skills. Valid Class C Texas driver's license and compliance with city's policy on driving (AP 2-2).

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
Department may administer skills assessment relevant to job description.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 20

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period.
Applications must be submitted online at: www.houstontx.gov

To view your detailed application status, please log-in to your online profile by
visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-2788.

If you need special services or accommodations, call (TTY 7-1-1) 832-393-2788.

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 1/30/2026 11:59 PM Central

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• Houston Airport System

• 2812331839

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