Quality Programs Administrative Support Assistant - Statewide

Job Location:

This position can be domiciled Statewide. Options to office at existing DMH Regional Office locations include: Albany, Columbia, Hannibal, Joplin, Kansas City, Kirksville, Poplar Bluff, Rolla, Sikeston, Springfield, or St. Louis.

Why you’ll love this position:

The Missouri Department of Mental Health is dedicated to the prevention, treatment, and public understanding of mental illness and developmental disabilities. By joining our team YOU can make a difference in the lives of those impacted by a mental illness or developmental disability so they can have the opportunity to pursue their dreams, live their lives to the fullest, and be a valued member of their communities.

Role Description:

This is a senior-level office support work requiring independent work decisions for complex clerical functions or processes, involving familiarity of specialized terminology and/or software.

Expectations:

• Carries out assigned responsibilities independently for the Clinical Operations (Nursing) statewide team.
• Ability to enter data into the Mortality Review system.
• Email correspondence with service providers for findings from the Mortality Review process.
• Enter, track, and resolve plans of action in the Event Management & Tracking (EMT) system and the Integrated Quality Functions Database for the Mortality Review process.
• Assist with monitoring the team's shared mailboxes (HRST mailbox, med aide)
• Assist with processing Do Not Resuscitate, Alternative to Cardiopulmonary Resuscitation, and hospice orders .
• Types, redacts, and edits a variety of material and review Word and PDF documents for accuracy and completeness.
• Composes routine correspondence, proofreads and/or finalizes letters, memorandums, reports, or other documents for approval.
• Assist with accessing data from Tableau and the HRST systems for the Clinical Operations (Nursing) Leadership for quality monitoring.
• Schedule rooms for scheduled meetings when meetings are in person.
• Schedule meetings on Microsoft Teams for the nursing team's virtual, statewide meetings.
• Attend meetings and transcribe minutes for the nursing team.
• Department performance expectations have been outline in the revised 2018 Employee Handbook.

Essential Functions:

• Good organization, analytical, and decision making skills, ability to work with a variety of providers and co-workers and build relationships with them, knowledge of DD/DMH vision, guidelines, Department Operating Regulations, Code of State Regulations.
• Enter, update, and/or retrieve information from Microsoft Office Suite Programs. Develop and maintain Excel spreadsheets and Access databases.
• Comprehensive knowledge of office practices and procedures, grammar, composition, spelling, and math.
• Ability to type accurately, apply and interpret agency policies and procedures. Ability to operate standard office equipment. Ability to prepare and maintain complex records and reports. Develop and maintain filing systems both hard copy and excel trackers.
• Ability to review documents for accuracy and completeness.
• Ability to scan in documents and save to electronic files. Ability to draft or respond to encrypted emails. Communicate in writing or verbally with individuals, Providers, co-workers, and/or supervisors utilizing agency forms, computer programs and email as required.
• Attend and pass annual refresher classes provided through MO Learning.
• Follow CSR's, Departmental Operating Regulations, and Division Guidelines.
• Reads and follow directions.
• Possess adequate vision and hearing for the position.
• Able to perform physical requirements including, but not limited to: frequent standing, sitting, stooping, kneeling, or crouching; regular walking, talking, hearing, reaching with hands and arms (including above head); occasional climbing of stairs or balancing.
• Lift at least 20 lbs.
• May be required to travel to/from DMH facilities. Required during work week and may include numerous locations.
• Attends work according to facility policies in order to ensure adequate staff coverage.

Minimum Qualifications:

1-3 years of relevant experience. (Substitutions may be allowed.)

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

To Apply:

Upload a cover letter, resume, college transcript, and three professional letters of recommendation.

Complete information must be provided for your request to be considered . Documentation supporting your eligibility (transcripts, employment records, etc.) may be required at any time during the application and hiring process.

If you have any questions about this position, please email/call Human Resources at: 816-889-3464, Teddi.Castillo@dmh.mo.gov .

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• State of Missouri

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