Sales Training Specialist Temp

Job Summary:

This role blends training, coaching, and innovation to help team members across Pulse including CSRs, Commercial Sales, In-Home Technicians, Technical Support, and Engineering deliver a consultative, customer-centered experience. The ideal candidate brings flexibility, creativity, and the ability to translate complex technical information into engaging learning experiences. You will design dynamic training programs, coach staff through real-world interactions, and build scalable learning systems that improve conversion, cross-sell, upsell, and retention.

This is a temporary opportunity for up to 10-months.

The salary range for this position is $32.32 - $45.25 per hour with a hiring range of $32.32 - $38.78, depending on qualifications and experience. This opportunity will be available to applicants until filled with candidate reviews beginning February 13, 2026.

A current resume is required, and a cover letter is preferred.

Pulse, one of the nation's top municipal broadband providers, is seeking a Sales Training Specialist to elevate the performance of all customer-facing teams and strengthen our "One Team, One Voice" approach to sales, service, and customer experience.

Working closely with leadership in Marketing, Sales, CX, and Operations, you will shape how Pulse employees connect with customers and support our continued growth across Loveland, Timnath, and surrounding communities. This is a unique opportunity to define what sales excellence looks like inside a fast-paced, community-owned broadband utility.

Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City.

Essential Functions:

• Develop, update, manage, and deliver Pulse sales training programs that support consultative sales, cross-sell, upsell, and retention.
• Provide recurring group training and one-on-one coaching for CSRs, Commercial Sales, In-Home Technicians, Technical Support, and Engineering.
• Create structured onboarding for new hires and support rapid ramp-up across all customer-facing roles.
• Develop training materials, including manuals, job aids, scripts, presentations, and learning tools that support consistent customer interactions.
• Facilitate scenario-based learning, including role plays, live coaching, and practice sessions to build confidence and skill.
• Assess training needs using Salesforce data, operational metrics, observations, and leadership feedback.
• Conduct call quality assurance (QA) reviews for all customer-facing teams, including monitoring, scoring, and documenting calls and provide timely feedback and coaching.
• Identify process improvement opportunities and collaborate with leadership to strengthen sales workflows and customer experience alignment.
• Support Salesforce implementation by training staff on sales processes, documentation, and workflow expectations.
• Maintain accurate and complete training records, schedules, progress tracking, and documentation.
• Collaborate across departments to ensure technical accuracy in product training and reinforce consistent messaging.
• Establish and maintain effective working relationships across all levels of the organization.
• Use relevant technology and multimedia tools to support instruction and learning.
• Evaluate training outcomes and recommend adjustments to improve effectiveness.
• Understand and explain Pulse products, pricing, processes, and customer experience standards.

Other Job Functions:

• Performs other duties as assigned.

Job Level and Management Expectations:

• There are no supervisor/manager expectations.

Qualifications:

Education:

• Required: 2 Years/Associate Degree in Business, Marketing, Communications, Education, Human Resources, or a related field.
• Preferred: 4 Years/Bachelor Degree in Business, Marketing, Communications, Education, Organizational Development, Human Resources, or a related field.

Experience:

• Required: 4 Years experience in sales training, sales enablement, or delivering training for customer-facing teams, designing and delivering instructor led and virtual training. One (1) year may be substituted for one (1) year of direct B2B or B2C sales, or customer service experience with proven success in consultative sales or customer retention.
• Preferred: Some experience in broadband, telecommunications, technology sales, or utilities. Experience supporting Salesforce or other CRM systems to track performance and inform training needs.

Knowledge, Skills, and Abilities:

• Communicate effectively and diplomatically with employees and the public, verbally and in writing.
• Strong knowledge of sales fundamentals including consultative sales, active listening, needs assessment, and value-based conversation.
• Ability to identify training needs, develop learning objectives, create instructional materials, and evaluate training results.
• Proficiency with Microsoft Word, Excel, PowerPoint, Zoom or Teams, and learning management or presentation software.
• Ability to use Salesforce or similar systems to interpret performance data and identify training needs.
• Ability to explain complex technical information in clear and accessible terms.
• Skill in coaching individuals to improve performance and communication.
• Strong organizational skills with ability to manage multiple training initiatives.
• Ability to define problems, collect data, evaluate information, and develop solutions

Physical Demands and Working Conditions:

• Frequent: Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.
• Occasional: Light to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects and light hand tools.

Working Environment:

• Frequent: Exposure to routine office noise and equipment.
• Occasional: Exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident.

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.

A vibrant community, surrounded by natural beauty, where you belong!

Non-Benefit Eligible Benefits Package Includes:

• Retirement - 457 Plan (employee funded plan)
• Medical Leave - Accrue 1 hour of leave per 30 hours worked (up to 48 hours)
• Employees working more than 30 hours per week are eligible to enroll in one of our 2 Medical plan options (per the ACA)

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation.Learn more about your right to work. Visit E-Verify.gov for more information.

Employment offers will be conditional on the successful completion of a criminal history background check.

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• City of Loveland

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