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Job Description
Grade 17 - Starting hourly rate: $23.40. Rate of pay depends on qualifications.
Job Description
JOB SUMMARY
The Senior Meter Alarms & Events Specialist is responsible for coordinating the responsibilities of the Meter Alarms & Events Specialists. This position is the overall subject matter expert for the AMI communication modules and meter alarms & events. This position collaborates regularly with Itron, SmartWorks, consultants and other SAWS resources.
ESSENTIAL FUNCTIONS- Encourages, coaches, and monitors team members.
- Provides functional guidance by assigning and reviewing the work of the Meter Alarms & Events Specialists.
- Conducts training and identifies resource needs for the department.
- Serves as functional liaison with Information Services and other departments.
- Maintains collaborative working relationship with Itron’s and SmartWorks subject matter experts for events and alarms.
- Develops reports based on alarms and events produced by the AMI communication module and AMI meters.
- Recommends changes to existing procedures based on key performance metrics.
- Facilitates procedure updates with Itron, SmartWorks, and other SAWS resources to address events and alarms.
- Coordinates daily resolution of reported meter alarms and events.
- Reports meter anomalies that may be indicative of system and/or meter/module issues.
- Coordinates daily team assignments and resolves escalations.
- Reviews AMI-related data requests from SAWS business areas or from external entities (may have to determine the best means to obtain, extract and provide the data or report).
- Extracts and validates AMI-related data used to support data sharing across the organization.
- Performs other duties as assigned.
DECISION MAKING- Reports to ConnectH2O Operations Manager.
MINIMUM REQUIREMENTS- High School Diploma or GED.
- Three years’ experience in customer service including one year experience as a Meter Alarms & Events Specialist in Customer Service.
PREFERRED QUALIFICATIONS- 5 years’ experience in meter operations or related field.
JOB DIMENSIONS- Demonstrated ability to develop expertise in new systems and business processes.
- Excellent problem solving and reasoning skills.
- Excellent interpersonal management and communications skills.
- Ability to self-direct and operate autonomously.
- Ability to successfully complete Itron Temetra training.
- Ability to successfully complete SmartWorks Compass training.
- Working knowledge of water metering and SAWS field practices.
- Skill with Word, Excel and Microsoft Outlook.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Physical requirements include lifting up to 20 pounds. Subject to sitting, standing and walking for long periods of time. Requires visual acuity, speech and hearing. Working conditions are primarily in an office environment with possible field visits to project sites, vendor meetings and/or other Service Centers. May operate a company or personal vehicle to conduct site visits.
May be required to work hours other than the regular schedule such as nights and weekends.
#LI-DNI
San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:- Competitive, market-based salaries
- Performance-based incentives
- Medical benefits
- Dental benefits
- Life insurance
- Prescription drug program
- Vision care plan
- Two retirement plans
- Deferred compensation plans (457 plan)
- Disability income
- Paid leave (vacation, sick, personal)
- Education assistance program
- Employee assistance program
- Flexible, tax-deferred health and dependent care spending accounts
- Wellness programs
- On-Site Fitness Facilities
- Community service opportunities
Closing Date/Time: 2/15/2026 11:59 PM Central -
ABOUT THE COMPANY
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San Antonio Water System
Show moreThe San Antonio Water System (SAWS) is a public utility owned by the City of San Antonio. SAWS serves 2 million people in Bexar County as well as parts of Medina and Atascosa counties. The population includes more than 511,300 water customers and 457,600 wastewater customers. SAWS actively seeks out public participation in its operations and planning, while SAWS volunteers strive to help their neighbors in need.
As an industry leader in conservation and water and wastewater management, SAWS provides sustainable, affordable water services. To deliver responsible water services, our investment in our employees – one of our greatest assets – ranks as a top priority.
San Antonio Water System's Board of Trustees has adopted mission, vision and values statements that serve as a foundation to move the utility forward through 2050 and reinforce San Antonio's much-deserved reputation as Waterful.
Our Mission: Sustainable, Affordable Water Services / Our Vision: To be leaders in delivering responsible water services for life. / Our Values: Excellence, Integrity, Respect and Safety.
SAWS is a values-based organization that believes in diversity in all aspects of our business. At SAWS, we attract and retain the finest individuals whose diverse talents drive innovation. We recognize that differences in race, ethnicity, religion, gender, gender identity, sexual orientation, nationality, physical ability or any characteristic protected by law, enrich and empower our work environment. We respectfully infuse diversity in our daily work lives with the knowledge that people from a variety of backgrounds and life experiences make connections that make SAWS a success.
SAWS is committed to providing our employees with a healthy, safe, and rewarding work environment where all employees have an equal opportunity for professional and personal growth. SAWS employees go beyond what is expected – developing remarkable, award-winning programs in conservation, water resources, watershed protection and wastewater treatment.
Why Choose a Career at SAWS?
For Your Work-Life Balance: SAWS is proud to invest in its employees by offering a variety of paid time off to help meet the work-life balance goals of you and your family.
For Your Professional Growth: Professional growth is key to both our employees’ success as well as SAWS’. That’s why SAWS offers a number of professional development opportunities that achieve both personal and company goals.
For Your Future: Achieving your personal financial goals is an important part of your life. SAWS makes it easy for employees to save for retirement by providing several retirement plan options.
For Your Health: SAWS offers a range of health, dental and vision benefits, and Wellness Programs to help meet each employee’s needs.
For your Protection: SAWS offers life insurance and disability coverage to meet the need for protection against life’s unexpected events.
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