Director, Claims Administration (Director II)

Director, Claims Administration (Director II)

CalOptima

Join Us in this Amazing Opportunity

The Team You'll Join

We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all.

More About the Opportunity

We are hoping you will join us as a Director, Claims Administration (Director II) and help shape the future of healthcare where you'll be an integral part of our Claims Administration team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. This position has been approved to be Partial Telework.

• If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum.

The Director of Claims Administration serves as the leader and decision maker for the development and daily management of the operations and processing teams. You will be responsible for developing and implementing a strategic plan for claims operations including, planning for growth, developing claims policies and standards, budgeting, maintaining quality assurance and implementing efficiency improvements. Together, we are building a stronger, more equitable health system.

Your Contributions To the Team:

• 40% - Leadership Functions
  • Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
  • Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals for the department.
  • Directs all aspects of claims operations and claims processing activities and is accountable for the performance of the Claims Operations, Training, Adjustment and Customer Service teams.
  • Maintains policies, procedures and standards for all department activities.
  • Ensures adherence to Medi-Cal, Medicare and Covered California Plan policies and procedures for claims.
  • Leads direct reports and ensures improvement of knowledge and skill level is continuous for all department staff.
  • Serves as primary back up for the Director of Operations Systems Configuration.
  • Hires, manages, trains, supports, develops and evaluates direct reports.
  • Performs ongoing staff and workflow analysis; establishes plans to ensure the Claims operational teams are adequately staffed.
  • Implements efficiency improvements such as streamlining processes and increasing claim automation.
    
    
• 55% - Program Oversight
  • Serves as subject matter expert in evaluating and assessing the business impact of new legislation, processes and products, and on the implementation of corporate-wide projects.
  • Serves as lead authority on claims processing and works with other internal department leadership on new projects and impact assessments.
  • Partners with other departments, whose functions directly influence claims processing activities, to ensure that performance objectives and policies are met.
  • Works with the Sr Director of Claims to develop and implement strategic plans involving, but not limited to, claims inventory, quality, cycle time and budget.
  • Assesses the impact of new business and/or technologies, identifies dependencies on other areas and works with senior leadership to ensure that operations are aligned with organizational goals.
  • Collaborates with the Utilization Management, Medical Management and Information Technology (IT) departments for various systems functionality.
  • Supplies necessary reports to the Contracting department; assists with providing claims information regarding future contracting efforts.
  • Provides oversight related to the review and the initiation of system updates for the Department of Health Care Services (DHCS) All Plan Letter (APL) upon issuance related to benefit, claims guidelines, procedure codes, services and fee schedule changes for Medi-Cal.
  • Provides oversight of the implementation and/or automation in Facets and issues notices to impacted business units.
  • Develops and manages the overall operations and budget to support and achieve all department and corporate initiatives and responsibilities.
  • Develops scope of work documents for any vendor supporting the Claims Operation department.
  • Coordinates cross departmental projects, implements detailed project plans and champions process improvement initiatives.
    
    
• 5% - Completes other projects and duties as assigned.

Do You Have What the Role Requires?

• Bachelor's degree in business administration or a related field PLUS 7 years of experience in claims administration required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
  
• 5 years of progressive leadership experience, including direct supervision of staff required.

You'll Stand Out More If You Possess the Following:

• Master's degree.
  
• Experience managing claims for a large health plan.
  
• Experience with HMO, Medi-Cal/Medicaid, Medicare and commercial insurance or relevant government clients or public service.
  
• Core operating system configuration and program experience.

What the Regulatory Agencies Need You to Possess?

• N/A

Your Knowledge & Abilities to Bring to this Role:

• Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
• Work independently and exercise sound judgment.
• Communicate clearly and concisely, both orally and in writing.
• Work a flexible schedule; available to participate in evening and weekend events.
• Organize, be analytical, problem-solve and possess project management skills.
• Work in a fast-paced environment and in an efficient manner.
• Manage multiple projects and identify opportunities for internal and external collaboration.
• Motivate and lead multi-program teams and external committees/coalitions.
• Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.

Your Physical Requirements (With or Without Accommodations):

• Ability to visually read information from computer screens, forms and other printed materials and information.
• Ability to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects, patients and/or equipment 10 to 25 pounds

Ways We Are Here For You

• You'll enjoy competitive compensation for this role.
  • Our current hiring range is: Pay Grade: 321 - $181,257 - $290,011 ($87.14 - $139.4282).
    • The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors.
      
      
• This position is approved for Partial Telework (**If the position is Telework, it is eligible in California only**)
• A comprehensive benefits package
• CalPERS pension program and additional retirement packages.
• Additional benefits and perks including:
  • A generous PTO program
  • A quality work life balance
  • Various wellness programs
  • Tuition Reimbursement
  • Professional development opportunities
  • Career development opportunities
  • Flexible scheduling
  • And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.

Our Work Environment:

If located at the 500, 505 Building or a remote work location:

• Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

If located at PACE:

• Work is typically indoors in a clinical setting serving the frail and elderly.
• There may be harmful or hazardous environmental conditions present for this job.
• The noise level in this work environment is usually moderate to loud.

If located in the Community:

• Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
• Employee will occasionally work outdoors in varied temperatures.
• There may be harmful or hazardous environmental conditions present for this job.
• The noise level in this work environment is usually moderate to loud.

Why Join Us?

We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare.

What's Your Next Step?

All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is February 17, 2026 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.

Our Commitment to You

Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview.

If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet.

We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process.

CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together.

CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.


To apply, please visit: https://jobs.caloptima.org/jobs/director-claims-administration-director-ii-505-city-parkway-west-california-united-states







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