Cybersecurity Awareness & Compliance Training Manager

Position Description

Tacoma Power seeks a highly organized, analytical, and collaborative individual with attention to detail to join the Utilities Technology Services department as the Cybersecurity Awareness & Compliance Training Program Manager, under the job classification of Power Audit & Compliance Analyst, Senior. (Link job classification here)

This position is required to ensure Tacoma Power’s compliance with federal regulatory NERC CIP Reliability Standards, which are cybersecurity standards that apply to physical spaces, electronic systems, and information that have identified as protected. This position is responsible for the complex review, analysis and preliminary auditing of NERC reliability compliance documentation and evidence to ensure proof of compliance is met according to NERC Standards and Requirements for Critical Infrastructure Protection (CIP). This position is responsible for developing and administering CIP training, implementing internal policies, procedures, guidelines, and work processes associated with NERC Reliability and Compliance. The person in the position will manage Tacoma Public Utilities (TPU) Cybersecurity Awareness Program by leading efforts to educate and empower employees to recognize and prevent cyber threats and build a strong security culture across the organization.

Additionally, the person in this position should be a strong writer and communicator that can work independently and is detail oriented with adaptability to manage competing priorities and projects. This individual should enjoy public speaking and the challenges of a highly technical, dynamic and fast-paced work environment.

Essential Duties:

• Complex review, analysis, auditing, evidence gathering, risk mitigation, internal control, documentation and reporting for NERC Reliability and Compliance.
• Instructional Design, creates effective learning experiences by designing, developing, and organizing educational content and training programs that help people acquire knowledge and skills efficiently.
• Track, report and compare training completions and permissions. Report CIP access revocations. Administer Privileged Administrator training.
• Conduct cybersecurity awareness reinforcement by publishing monthly articles.
• Manage TPU’s Cybersecurity Awareness website.
• Conduct phishing campaigns using strategy and analysis.
• Administer mandatory cybersecurity awareness training to TPU workforce.

Qualifications

Minimum Education*
Bachelor's degree in business administration, records & information management or directly related field.

Minimum Experience*
4 years experience in an electric utility that includes experience with NERC standards and/or audits or cybersecurity.

Licensing, Certifications and Other Requirements
Background check required to meet cybersecurity requirements.

*Equivalency: 1 year of experience = 1 year of education

Knowledge & Skills

Desired Knowledge & Skills:

• Experience in information architecture (IA) concepts and techniques, including organizing schemas and structures, taxonomy, and content management and strategy for information and records
• 2 or more years experience in electric utility, cybersecurity, and/or records management systems
• Detail oriented with strong organizational skills for time management, and manage multi-tasking
• Strong background in advanced computer skills; database management, troubleshooting and developing solutions or work-around, Microsoft Office, SharePoint, and any ECMS or EDRMS
• Experience in conducting content audits on ECMS and other document repositories
• Effective presentation, written and verbal communication skills for interfacing and communicating with all levels of the organization
• Self-motivated, tasks oriented, problem solves that produces high quality work

• Experience in NERC Reliability Standards or with state and federal records requirements
• Experience in information architecture (IA) concepts and techniques, including organizing schemas and structures, taxonomy
• Experience in content management and strategy, editorial and plain language writing (writing for the web) as well as process writing
• Experience in an electric utility that includes experience with NERC standards and/or audits or cybersecurity for at least 2 years
• Experience in meeting stringent timelines with multiple assignments from different groups or individuals
• Experience in having advanced computer skills; database management, troubleshooting and developing solutions or work-around, Microsoft Office, Sharepoint, and any ECMS or EDRMS
• Experience in interfacing and communicating with all level of the organization and all departments
• Experience in conducting content audits on ECMS and other document repositories
• Experience in understanding user needs, gathering requirements- usability testing methods, such as first click testing, reviews, focus groups and others, including usability testing tools and applications.
• Thorough knowledge of risk, compliance and audit competencies
• Effective presentation, written, verbal, communication and negotiation skills

Selection Process & Supplemental Information

Pay Details:

Hourly Rate: $54.60 - $76.88

Annual Salary: $113,568.00 - $159,910.40

Employee Benefits | City of Tacoma

***Studies have shown that people of color and women are less likely to apply for jobs unless they meet all listed qualifications. We are most interested in finding the best candidate for the job, and that candidate may be one from a less traditional background. If you have transferable skills and experience, please tell us about them. ***

This recruitment is being managed by Kye Merritt. If you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with them on LinkedIn.

City of Tacoma Commitment to Diversity and Inclusion: At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

View this exciting video to learn more about the City of Tacoma: https://www.youtube.com/watch?v=2n5MWl8KFvI

Tacoma Power: Tacoma Power is an almost 100% hydroelectric, municipally owned public power utility, located in Tacoma. We serve approximately 180,000 customers as one of the three operating divisions of Tacoma Public Utilities, alongside Tacoma Water and Tacoma Rail. As one of the most livable, walkable cities in the country, you'll find that Tacoma is a great fit for all interests with places to bike, run, hike, and explore, the perks of a big city, and the charm of a small town. We welcome you to take a look at our website and discover how the City of Tacoma can make your next career move part of our combined destiny:
http://www.cityoftacoma.org/ https://www.mytpu.org/ http://www.traveltacoma.com/

Apply:
Interested individuals should apply online. Please attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

Reference checks will be conducted on final candidates and appointment is subject to passing a background check.

Communication from the City of Tacoma:
We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.

For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at (253) 591.5400 by 4:00 pm of the closing date of the job announcement. This will allow us to assist you before the job announcement closes.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

Closing Date/Time: 2/18/2026 5:00 PM Pacific

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• City of Tacoma

• 253-591-5400

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