If you struggle to write annual performance evaluations, you may be overlooking the most valuable source of data you have: the employee. Asking for the employee’s feedback before you begin...
It’s a common managerial dilemma. You ask an employee to do something that seems simple to you. And, what you get is not what you expected. For whatever reason, the...
Have you ever experienced the inheritance surprise? You inherit an employee who has a history of performance challenges, and the previous manager has not addressed and/or documented the behaviors. As...
Who gets excited about being told what to do? Not many of us. We all want to participate in conversations that impact our work life. One opportunity to engage employees...
Managers and employees alike dread that annual ritual of performance evaluations. In some agencies, the event is postponed for as long as possible. In others, it is just avoided –...
“A ‘five’ rating in my work group is not the same as a ‘five’ rating in another group.” When you design a performance evaluation system you want it to be...
Hierarchical organizations, like traditional public agencies, have developed structures, policies, and rules that minimize risk taking and encourage standardized work processes. Governments have traditionally rewarded those who “play by the...
If you are rating employee performance on a five-point scale, it may be time to rethink your process. The traditional approach to employee performance management, which scores employee performance, is...
J. Michael Wilkes, City Manager of Olathe, Kansas recently facilitated a fascinating session on organizational culture at the Alliance for Innovation’s Transforming Local Government Conference. The event brought together the best and...