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  • Public Safety Dispatcher

    Santa Monica, California United States City of Santa Monica Full Time $78,366.00 - $96,708.00 Annually May 12, 2026
    City of Santa Monica Employer:

    City of Santa Monica

    Santa Monica is a beachside city of 8.3 square miles on the westside of Los Angeles County. Offering an environment of unparalleled natural beauty, the city is home to a mix of residential communities, commercial districts, and recreational venues. Recently named by National Geographic as one of the Top "10 Beach Cities in the World" and by TIME as one of the "Best Places to Live", Santa Monica features three miles of Pacific beaches and the Santa Monica Pier. Santa Monica’s residential population is approximately 93,000, increasing to an estimated 250,000 during the day with tourists, shoppers, and employees. Tourism attracts over 8 million visitors annually. The City of Santa Monica was incorporated on November 30, 1886 and subsequently adopted a City Charter in 1945. In 1947, a City Council-City Manager form of government was established. The City Council consists of seven members elected by the community at large to four year terms. The City of Santa Monica is a full-service city. City departments provide police, fire, a regional transportation network, water, refuse and recycling, streets, parking, planning, building, engineering, free public wifi, a high speed fiber optic network, parks, affordable housing, economic development, library, rent control, recreational, cultural, and educational services to the community. The City-operated Big Blue Bus regional bus service provides over 16.5 million rides for customers each year, all powered by renewable natural gas. Breeze Bike Share was Southern California's first bike share system with 500 bikes at 85 locations. In 2016, the Metro Expo Line opened connecting Santa Monica to Downtown Los Angeles in under an hour. The City of Santa Monica is a national leader in environmental, economic and social sustainability. The City is working toward aggressive climate action goals including: water self-sufficiency by 2020, zero waste by 2030, and carbon neutrality by 2050. The highly-rated Santa Monica-Malibu Unified School District serves both Santa Monica and Malibu residents. Santa Monica College (SMC), one of the state's top two-year community colleges, serves over 30,000 full-time and part-time students on several campuses and offers more than 90 fields of study. Santa Monica's strong education institutions are complemented by the 5-star rated Santa Monica Public Library system. Public safety is a top priority in the City of Santa Monica. Santa Monica Fire Department continues to maintain a Class 1 ISO rating, the highest possible rating. Santa Monica has a strong and diverse economy. Known as “Silicon Beach,” local businesses are at the leading edge of the nation’s creative economy and startup scene. Sana Monica is also home to three renowned and respected health facilities, Providence Saint John’s Health Center, Santa Monica-UCLA Medical Center and Kaiser Permanente. Connect with the City of Santa Monica by visiting www.santamonica.gov, follow @santamonicacity on Twitter, or sign up for the City's newsletter and emergency alerts at www.smgov.net/newsletter.  

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    Job Description

    Job Summary

    Serve Your Community. Make a Difference.

    Every Call Matters. Every Second Counts.

    Public Safety Dispatchers are the lifeline between the community and emergency responders. In this role, you will receive 9-1-1 and non-emergency calls, gather critical information, and dispatch public safety personnel to ensure timely and effective response.

    We are seeking dependable individuals who can remain calm under pressure, communicate clearly, and work in a fast-paced environment. If you are committed to public service and want to make a positive impact, we invite you to apply.

    Job Summary: Receives community 9-1-1 emergency and non-emergency phone calls and analyzes, processes, and disseminates emergency and non-emergency information via telephone, radio, computer, and in-person; dispatches public safety personnel in response to service requests and prioritizes and assigns appropriate resources.

    Works under the general supervision of the Public Safety Dispatch Supervisor and/or designee, who outlines detailed work assignments, frequently reviews work in progress, carefully reviews completed work, and performs quality assurance oversight.

    Representative Duties

    Receives and records emergency and routine business calls by actively listening, appropriately controlling conversations, and expeditiously gathering pertinent and relevant information.

    Inquires, interprets, verifies, receives, and disseminates information from law enforcement computer networks relating to wanted persons, stolen property, vehicle registration or other required information.

    Dispatches City public safety and/or contacts other resource agencies, in accordance with prescribed procedures.

    Prioritizes and assigns appropriate resources for emergency and non-emergency service calls.

    Monitors alarm systems and initiates appropriate action upon activations.

    Provides the public with basic instructions to safeguard persons in hazardous conditions, including first aid and medical emergencies prior to arrival of trained emergency response personnel.

    Investigates complaints from the public.

    Maintains logs and records to police officers, fire units, the general public, and other public safety agencies as required.

    Provides training to new Public Safety Dispatchers and other personnel in dispatch procedures, as assigned by leadership.

    Performs other related duties, as assigned.

    Requirements

    Knowledge of:

    Principles, practices, and techniques of public relations
    Office practices and procedures
    Emergency dispatching procedures and techniques
    Computer Aided Dispatch software and desktop computer operations
    Public safety radio operations and procedures, local streets, classification of crimes and recognition of common public safety codes
    Effective customer service techniques

    Ability to:

    Operate a Computer Aided Dispatch (CAD) computer system, video display terminals, multiple radio frequencies and associated equipment
    Perform public safety dispatching methods using various communications equipment including Computer Aided Dispatching (CAD) equipment or similar equipment
    Operate various telephone, radio communication and Computer Aided Dispatching (CAD) equipment simultaneously under stress
    Learn to use law enforcement and telecommunications databases and other applications in an appropriate manner
    Learn fire equipment and resource capabilities and develop strategy for various types of fire and rescue emergencies
    Keep accurate records
    Memorize numerous codes, streets, addresses, and computer functions
    Provide high quality, efficient and professional customer service while working in normal conditions and in emergency situations
    Establish and maintain effective and cooperative working relationships with co-workers, other City employees, employees of other agencies and the general public
    Speak clearly in a well-modulated voice using proper diction
    Maintain emotional stability and patience while working in a fast-paced and stressful environment
    Handle multiple tasks and priorities simultaneously
    Provide training to new public safety dispatchers and other personnel in dispatch procedures, as required
    Remain calm, think quickly, logically and clearly while being able to react appropriately and quickly in crisis and routine situations
    Work independently and exercise independent judgment, discretion, maturity and confidence
    Work within an established chain of command organizational structure, accept constructive criticism and maintain confidentiality
    Provide effective customer service

    Skill in:

    Speaking clearly, distinctly, calmly, and correctly with even modulation
    Typing at a corrected speed of 35 words per minute
    Multi-tasking by simultaneously talking on the telephone/public safety radio and typing into a computer
    Using a personal computer and applicable software applications
    Memorizing, retaining, and recalling information in a fast-paced environment

    REQUIREMENTS

    Minimum Qualifications:

    Education: Graduation from high school or the equivalent.

    Experience: One year of recent, paid work experience involving heavy public contact. Public contact must include assisting the public by telephone. Recent, paid work experience performing radio dispatching and call center duties is desirable.

    Licenses and Certificates:

    Must obtain and thereafter maintain a POST basic dispatcher certification within one year from date of hire. Must obtain an Emergency Medical Dispatch certificate and accredited certification in Cardiopulmonary Resuscitation within six months from date of hire.

    Working Conditions:

    Work is performed indoors in an office environment. Use of a headset to listen and respond to radio transmission is required. Requires the simultaneous use of several computer keyboards, mice, and monitors. Physical demands include sitting for long periods of time in front of a video display terminal.

    Stressful conditions often occur when dispatching and responding to emergency and non-emergency calls. Must deal cooperatively with a wide variety of individuals. Holiday, weekend, overtime, and night work is required.

    Supplemental Information

    How to Apply:

    Applicants must submit a completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process.

    Typing Certificates:

    If you would like for your typing certificate to be considered, candidates must provide proof of required typing skill of 35 wpm net (gross minus number of errors), you must attach the typing certificate to the application. The typing certificate must be five minutes in length and issued by an accredited school or agency, dated no later than one year prior to the final filing date listed on the job announcement. If you do not have a valid, recent typing certificate, a typing exam will be administered to you should you pass the application process.

    NOTE: Only permanent employees are eligible for a transfer. Employees submitting transfer applications must notify the recruitment analyst via email upon submission of their application.

    Selection Process:

    All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applications will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process.

    Testing may consist of a combination of any of the following and is subject to change as needs dictate:

    Practical Examination - 100%

    Oral interview

    If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.

    Background Investigation:

    Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. The investigation is used to determine a candidate's moral character and suitability for employment in law enforcement. The investigation shall include, but is not limited to, the following checks: criminal record, polygraph, driving history, credit history, military record, previous employer(s), and references.

    Diversity & Inclusion Statement

    The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.

    The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!

    Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).

    Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.

    The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and priority enrollment consideration at Hill & Dale Family Learning Center, Marine Park Child Development Center, and Santa Monica Early Childhood Lab School.

    Special Instructions

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.
    Apply Now View job Employer Profile

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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Public Dispatchers and Government Telecommunications Jobs: What You Need to Know Before Applying

Public Dispatchers and Government Telecommunications Jobs: What You Need to Know Before Applying

In the vast landscape of government telecommunications, public dispatch jobs stand out as some of the most critical and impactful roles.

These positions serve as the vital link between the public and emergency services, forming the backbone of our community's safety net.

Public dispatch jobs, often referred to as 911 dispatcher or emergency communications specialist positions, are at the forefront of public safety.

These professionals are the first point of contact in emergencies, responsible for receiving calls, assessing situations, and coordinating appropriate responses. They are the calm in the storm, the steady voice guiding both callers and responders through critical situations.

When ensuring that emergency services can communicate effectively during a crisis, your job will have a tangible impact on the nation's well-being.
 

Essential Skills for a Successful Public Dispatcher Career

Becoming a public dispatcher requires a unique blend of technical proficiency, interpersonal skills, and personal qualities.

This challenging role demands individuals who can thrive under pressure while maintaining accuracy and empathy. Let's explore the key skills that are crucial for success in this field.

Communication Skills

  • Clear and concise verbal communication
  • Active listening to extract critical information quickly
  • Ability to communicate effectively with diverse populations
  • Skill in conveying complex information simply and calmly

Multitasking Abilities

  • Capacity to manage multiple incidents simultaneously
  • Skill in prioritizing tasks based on urgency and available resources
  • Ability to switch focus rapidly between different situations

Technical Proficiency

  • Familiarity with Computer-Aided Dispatch (CAD) systems
  • Typing speed and accuracy (often 35-40 words per minute minimum)
  • Basic troubleshooting skills for communication equipment
  • Adaptability to learn new technologies and software

Decision-Making and Problem-Solving

  • Quick and accurate decision-making under pressure
  • Ability to assess situations rapidly and determine appropriate responses
  • Critical thinking skills to navigate complex or unusual scenarios

Emotional Intelligence and Stress Management

  • Empathy and compassion for callers in distress
  • Emotional resilience to handle traumatic situations
  • Stress management techniques to maintain composure
  • Ability to remain calm and focused in high-pressure situations

Attention to Detail

  • Precision in recording and relaying information
  • Ability to catch and correct errors quickly
  • Skill in maintaining accurate logs and records

Teamwork and Collaboration

  • Skill in coordinating with various emergency services
  • Ability to work effectively as part of a dispatch team
  • Capacity to collaborate with other agencies during large-scale incidents
  • Knowledge of police and fire department policies

Cultural Competence

  • Sensitivity to cultural differences
  • Ability to communicate effectively with non-native English speakers
  • Understanding of diverse community needs and concerns

Adaptability and Continuous Learning

  • Willingness to adapt to new protocols and procedures
  • Commitment to ongoing training and skill development
  • Ability to learn from experiences and improve performance

In this career, your ability to stay calm, think clearly, and communicate effectively could be the difference between life and death.

Remember, while some of these skills can be taught, others—like the ability to remain calm under pressure or the capacity for empathy—are often innate qualities. Successful public dispatchers typically possess a natural inclination towards these traits, which are then refined and strengthened through training and experience.

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Public Safety Dispatchers: The Lifeline of Emergency Communications

In the realm of government telecommunications, public safety dispatchers stand out as critical frontline workers.

These professionals serve as the vital link between the public and emergency services, playing a crucial role in coordinating responses to crises and saving lives.

Imagine being the first point of contact in someone's worst moment, the calm voice guiding them through chaos, and the invisible hand coordinating a lifesaving response. This is the world of a public safety dispatcher.

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What Public Safety Dispatchers Do:

1. Emergency Call Handling

  • Answer 911 and non-emergency calls

  • Quickly assess situations and determine appropriate responses

  • Provide pre-arrival instructions (e.g., CPR guidance) when necessary

2. Resource Dispatching
  • Coordinate and dispatch police, fire, and emergency medical services
  • Manage multiple incidents simultaneously
  • Prioritize calls based on urgency and available resources
3. Information Management

  • Operate Computer-Aided Dispatch (CAD) systems

  • Access and relay critical information to first responders

  • Maintain accurate records of all communications and actions

4. Inter-agency Coordination

  • Facilitate communication between different emergency services

  • Coordinate with neighboring jurisdictions during large-scale incidents

As a public safety dispatcher, you're not just answering phones – you're the first responder to the first responders, the unseen hero behind countless rescues and interventions.

Key Qualifications:

  • Proficiency with telecommunications equipment and computer systems
  • Clear speaking voice and active listening skills
  • Typing speed and accuracy
  • High school education

Certifications and Training:

  • Emergency Medical Dispatch (EMD) certification
  • CPR and basic first aid certification
  • Critical Incident Stress Management training
  • Ongoing training in new technologies and procedures

Challenges of the Job:

  • High-stress environment with life-or-death consequences
  • Shift work, including nights, weekends, and holidays
  • Emotional toll of handling traumatic situations
  • Constant vigilance and attention to detail required

Benefits of the Career:

  • Direct impact on public safety and saving lives
  • Dynamic work environment with no two days alike
  • Opportunity to serve the community
  • Develops valuable, transferable skills

Career Advancement:

Public safety dispatchers can advance to:

  • Dispatch supervisors or managers
  • Training coordinators
  • Emergency communications center directors
  • Emergency management specialists

Every call you take as a public safety dispatcher could be the most important moment in someone's life. Are you ready for a career where your voice can make the difference between life and death?

The role of public safety dispatchers is evolving with technology. Next-generation 911 systems are introducing capabilities like video calling and improved location services, requiring dispatchers to adapt and learn new skills continuously.

Public safety dispatching offers a unique entry point into government telecommunications careers.

It combines the satisfaction of public service with the excitement of working with advanced communication technologies. For those who thrive under pressure and want to make a tangible difference in their communities, few careers offer the same level of impact and importance.

Are you calm under pressure, tech-savvy, and driven by a desire to help others? A career as a public safety dispatcher could be your calling in the world of government telecommunications.

When you apply, remember to tailor your resume to the job description. Whether disabilities can be accommodated is determined on a case-by-case basis. Applicants requiring reasonable accommodation should know that while it's illegal to discriminate against people with disabilities, they can ask you about your ability to do the work. (It's also illegal to discriminate based on marital status, gender identity, and sexual orientation.)

 

Answering the Call to Serve

As we've explored throughout this article, government telecommunication jobs, particularly in the realm of public safety dispatching, offer a unique and rewarding employment for those who are up to the challenge. These roles combine cutting-edge technology with the opportunity to make a real difference in people's lives and contribute to national security.

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From California to Washington D.C., public safety dispatchers stand at the forefront of emergency response, serving as the critical link between those in need and the resources that can help them.

It's a role that demands a special set of skills - from technical proficiency to emotional resilience in the name of public relations - and offers rewards that few other careers can match.

In a world where technology is constantly evolving, imagine being part of a field where your adaptability and quick thinking can literally save lives. That's the reality of a public dispatcher career in government telecommunications.

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