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  • Temporary - Customer Service Representative, Airport Communications

    Austin, Texas United States City of Austin, TX Full Time Jan 23, 2026
    City of Austin Employer:

    City of Austin, TX

    The City of Austin This vibrant and dynamic city tops many lists for business, entertainment, and quality of life. One of the country’s most popular, high-profile “green” and culturally rich cities, Austin was recently selected the number one Best Place to Live in the U.S. (U.S. News & World Report). In 2016, Forbes named Austin the city most likely to prosper over the next decade on their America’s Cities of the Future list, and the City of Austin ranked in the top ten on the Forbes list of America’s Best Employers for 2017.  Austin continues to lead with its vision of being the Most Livable City in the Country, emerging as a player on the international scene with such events as SXSW, Austin City Limits, Formula 1, and being home to companies such as Apple, Samsung, Dell, and Ascension Seton Healthcare. From the home of state government and the University of Texas to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability.  The City offers a wide range of events, from music concerts, food festivals, and sports competitions to museum displays, exhibits, and family fun. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping, and beautiful outdoor spaces. You can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum.  Located at the edge of the Texas Hill Country—rolling terrain of limestone bluffs, springs, rivers, and lakes—Austin’s temperate climate is ideal for year-round jogging, cycling, hiking on the City’s many trails, or swimming at Barton Springs or one of the area’s many other swimming holes.  There are a number of excellent golf courses in the area as well as recreational opportunities for rowing, kayaking, canoeing, camping, rock climbing, disc golf, mountain biking, fishing, and more. Austin truly has something to offer for everyone. City Government The City of Austin is a progressive, full-service municipal organization operating under the Council-Manager form of government. Austin has a 10-1 council system with an at-large Mayor and Council Members that represent ten districts. The Mayor and Council Members may serve in their respective seats for four years with a maximum of two consecutive terms.  The City Council appoints the City Manager who is the chief administrative and executive officer of the City. The City Manager is responsible for guiding and directing day-to-day operations, as well as providing strategic research, recommendations, and management leadership to the City Council on the city budget, programs, policies, and services. The City Manager implements the organization’s administrative responsibilities with a strong team of Assistant City Managers and department executives. Supported by a staff of more than 14,000 and a budget of $4.1 billion, the City Manager and staff deliver a broad range of services to the citizens of Austin.  The City Council and City Manager of Austin are committed to the mission of delivering the highest quality, cost-effective services. Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated; where community needs and values are recognized; where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.

    Job Description

    JOIN THE CITY OF AUSTIN TEAM

    At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

    What Makes the City of Austin Special?

    • Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
    • Value and Innovation : Work in an environment where employees are valued and innovation thrives.
    • Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
    • Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
    • Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
    • Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
    • Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
    • Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.


    By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

    About Austin-Bergstrom International Airport
    Owned by the City of Austin and operated by the Department of Aviation, Austin-Bergstrom International Airport is an economic engine, supplying over 74,000 direct and indirect jobs in the Central Texas region. Now, as we build the airport’s largest improvement program in its history, we are redefining the travel experience in one of the fastest-growing cities in the United States. This is an exciting opportunity to join the team behind Journey With AUS, the airport’s expansion and development program, where bold ideas, cutting-edge infrastructure, and a shared commitment to excellence are taking flight.

    Job Description:

    Purpose:

    Under general supervision, this position is responsible for handling customer questions, complaints, and billing inquiries.

    Duties, Functions and Responsibilities:

    Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
    • Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments.
    • Resolves customer issues with one call resolution.
    • Answers customer requests or inquiries concerning services, products, billing, and equipment.
    • Verifies customer account and active services using various databases and software applications.
    • Researches customer account information to explain services, charges, and adjustments.
    • Logs customer complaints, creates service requests, and routes to the appropriate department(s).
    • Maintains and files all generated service requests.


    Responsibilities - Supervisor and/or Leadership Exercised:

    May train others.

    Knowledge, Skills, and Abilities:

    Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
    • Knowledge of billing procedures.
    • Knowledge of good customer relations practices.
    • Skill in oral and written communication.
    • Skill in handling multiple tasks and prioritizing.
    • Skill in using computers and related software.
    • Skill in planning and organizing.
    • Skill in handling conflict and uncertain situations.
    • Ability to work with frequent interruptions and changes in priorities.
    • Ability to establish and maintain effective communication and working relationships with city employees and the public.


    Minimum Qualifications:

    Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service.

    Licenses and Certifications Required:

    None.

    Preferred Qualifications:
    • One (1) year of customer service, call center, dispatch, or administrative experience
    • Experience in an airport, transportation, public safety, or government environment
    • Experience with radio communications or dispatch software


    Notes to Candidate:

    POSITION OVERVIEW:

    The Customer Service Representative for the Airport Communications Department serves as a primary point of contact for the public, airport tenants, airlines, and internal City departments. This position provides accurate information, responds to inquiries and complaints, and supports airport operations through effective communication, coordination, and documentation in a fast-paced, 24-hour operational environment.

    Essential Duties and Responsibilities:
    • Responds to incoming telephone calls, radio communications, electronic inquiries, and in-person requests regarding airport services, flight information, parking, lost and found, and general airport operations.
      Provides courteous, accurate, and timely customer service to passengers, tenants, vendors, and the general public.
    • Receives, documents, and routes service requests, complaints, and incident reports in accordance with City and airport procedures.
    • Assists with emergency notifications and follows established airport emergency response protocols.
    • Maintains confidentiality of sensitive information.
    • Performs clerical duties including data entry, record-keeping, and report preparation.
    • Performs related duties as assigned.
    • Work rotating shifts, including nights, weekends, and holidays.

    APPLICATION INFORMATION:
    • A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position.
    • Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application.
    • The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”).
    • Resumes will not be used to qualify for the position and will not be used to recommend salary.
    • Supplemental information or changes to your application will not be accepted after the job posting closes.
    • The responses to the supplemental questions inquiring about experience should be reflected on your application.


    VETERAN:

    Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

    CRIMINAL HISTORY BACKGROUND CHECK:

    Top candidate will be subject to a minimum 10 year criminal background check and security threat assessment.

    LANGUAGE:

    Must have the ability to read, write, and fluently speak in English.

    OVERTIME:

    Overtime may be required with or without notice.

    WORK HOURS:

    Rotating schedule based on operational needs.

    05:00 - 13:30

    13:00 - 21:30

    21:00 - 0500

    Salary Range:
    $23.76 - $27.32

    Hours may change depending on departmental needs.
    Work hours may include after-hours, holidays, and weekend work


    Shift Incentive:
    Shift work includes shift differential incentive for evening and night shifts and weekends.

    Essential Personnel:
    This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and, in some cases, when they are not scheduled.

    Benefits:

    Working with Aviation provides a number of health and welfare benefits see City of Austin Promotional Benefits Overview and click HERE to learn more.

    See us in action: Austin-Bergstrom International Airport - AUS - YouTube

    Important Note to Applicants:

    Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

    We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

    DEPARTMENT MAY CLOSE THE JOB POSTING AT ANY TIME AFTER 7 DAYS

    EEO Statement for City of Austin:

    The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

    City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

    EEO Statement for City of Austin:

    The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

    City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

    Closing Date/Time: 2026-02-13

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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Government Training Jobs: Empowering the Next Generation of Public Servants

Government Training Jobs: Empowering the Next Generation of Public Servants
 

Introduction

The federal government offers a diverse array of education and job training programs across various departments and agencies. These roles cater to different skill sets and interests, providing opportunities for professionals from various backgrounds.

Free to explore the opportunities here, you can find a position that not only utilizes your skills but also allows you to contribute meaningfully to the development of our nation's public workforce. The world of government training jobs is vast and full of potential – your perfect fit might be just around the corner!

 

Qualifications and Skills Required

Securing a government training position requires a blend of education, experience, and specific skills. While requirements may vary depending on the role and agency, there are common qualifications sought after in government training jobs.

Educational Background

Most government training positions require at least a Bachelor's degree, often in fields such as education, human resources, psychology, or business administration. Some roles may require or prefer a degree related to the specific subject matter being taught. For more advanced positions, a Master's degree may be necessary or give you a competitive edge.

Relevant Experience

Agencies often look for candidates with prior teaching or training experience, a background in instructional design, expertise in curriculum development, and familiarity with adult learning principles. Previous work in the public sector can be a plus, though it's not always required.

Communication Skills

Strong communication skills are essential for effective trainers. You'll need to excel in public speaking, written communication, active listening, and interpersonal communication. These skills will enable you to convey complex ideas clearly and engage with diverse audiences.

Technical Proficiency

Technical proficiency is increasingly important in today's digital age. Depending on the role, you may need skills in e-learning authoring tools, learning management systems, Microsoft Office Suite, video editing software, and data analysis tools. Familiarity with these technologies can set you apart from other candidates.

Adaptability and Continuous Learning

Adaptability and a commitment to continuous learning are vital in this ever-evolving field. Government trainers must stay updated with new technologies and methodologies, adapt to changes in policies and regulations, and be willing to learn new skills and subject matter as needed.

Remember, each position and agency may have unique requirements. Always carefully review job announcements and tailor your application to highlight how your specific qualifications align with the role you're seeking. During the hiring stage, prepare adequately for interviews by accentuating your skills.

Careers In Government
 

Begin Your Career Journey

Launch your career with Careers in Government! Explore exciting opportunities, connect with passionate professionals, and shape your legacy.

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Benefits of Working in Government Training

Embarking on a career in government training offers a unique blend of personal fulfillment and professional advantages. Let's explore the numerous benefits that make this field an attractive choice for many job seekers.

Job Stability and Security

Government positions are known for their stability, offering a level of job security that's often unmatched in the private sector. As a government trainer, you'll enjoy the peace of mind that comes with steady employment, even during economic downturns.

Diverse Work Environment

Government agencies serve a wide range of communities, fostering a diverse and inclusive work environment. You'll have the opportunity to collaborate with colleagues from various backgrounds, enriching your professional experience and personal growth.

Meaningful Impact

Perhaps one of the most significant benefits is the chance to make a real difference. Your work as a government trainer directly contributes to:

  • Improving public services

  • Enhancing government efficiency

  • Shaping policies that affect millions of lives

Clear Career Progression

Government jobs often have well-defined career paths with opportunities for advancement. As you gain experience and expertise, you can move up to senior training roles, management positions, or even transition to different agencies with the right contact.

Retirement Benefits

Government jobs are renowned for their excellent retirement benefits. You'll have access to pension plans and retirement savings options that can provide financial security long after your working years.

From job security to the opportunity for meaningful impact and continuous growth, government training positions provide a fulfilling career path for those passionate about education and public service.

 

Conclusion

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As you consider your career options, remember that a role in government training will create the opportunity to shape the future of our public workforce and contribute to the efficient operation of our nation's services. Whether you're just starting your career or looking for a change, the world of government training jobs awaits with open arms.

Your skills, passion, and dedication could be the key to empowering the next generation of public servants. Explore the opportunities available in government training today and embark on a career path that offers both personal satisfaction and professional growth. The future of government training - and the positive change you can bring to public service - starts with you.

Unlock Government Opportunities with Careers in Government

Elevate your career or find the ideal government talent on Careers in Government! Explore and shape the future with us.

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