County of San Mateo Human Resources Department

  • 455 County Center, Fifth Floor, Redwood City, CA 94063, United States

San Mateo County government protects and enhances the health, safety, welfare, and natural resources of the community, and provides quality services that benefit and enrich the lives of the people of this community.

We are committed to:

  • The highest standards of public service
  • A common vision of responsiveness
  • The highest standards of ethical conduct
  • Treating people with respect and dignity

San Mateo County is located in the scenic San Francisco Bay Area. The County’s diverse population has approximately 750,000 residents, growing to over one million in daytime population. San Mateo County provides the benefits of a temperate climate and clean air, with abundant ocean sports and recreational activities. Rural open space areas, as well as metropolitan San Francisco, are within easy reach. San Mateo County government has a budget of $2.4 billion, with a workforce of over 5,400 employees in 22 departments and agencies.

San Mateo is an Equal Opportunity Employer

 

106 job(s) at County of San Mateo Human Resources Department

County of San Mateo, CA Redwood City, CA, United States
Nov 25, 2021
Full Time
Description Note: This recruitment schedule was amended on November 8, 2021 to extend the Final Filing Date. This recruitment has been changed to "Continuous." Note: This recruitment schedule was amended on October 25 2021 to close the job announcement on November 8, 2021, at 11:59 p.m. The Human Services Agency is seeking a Vocational Rehabilitation Counselor II/III . This position is a fully experienced journey/advanced journey level class in the Vocational Rehabilitation Counselor series. The incumbent has a full caseload, which includes individuals with severe emotional disabilities and serious vocational deficiencies and performs a complete range of counseling and placement services using accepted vocational rehabilitation principles and techniques. The duties may include but are not limited to: interviewing clients, evaluating skills and job readiness, analyzing medical information, vocational case management, report writing and charting client progress and developing a vocational rehabilitation plan to assist Vocational Rehabilitation Services (VRS) clients into securing and maintaining employment. Bilingual in Spanish is preferred, but not required. The ideal candidate will have: A Master's Degree in Rehabilitation Counseling. Two years of experience providing vocational and supportive counseling to assist clients with overcoming barriers to vocational success. Two years of experience evaluating work skills and work capacities to assist clients with formulating vocational plans. Two years of experience working with diverse populations including people who were previously experiencing homelessness, people with mental health disabilities, people in alcohol and drug recovery programs, formerly incarcerated individuals, and others with disabilities and/or barriers to employment. Experience collaborating/conferring with treatment providers, including case managers, Department of Rehabilitation staff, and medical personnel. Experience facilitating vocational groups. Ability to analyze and interpret medical, social, psychological, and educational data to develop an action plan based on that data. Ability to administer and evaluate vocational tests. Knowledge of social security regulations as well as other benefits programs to provide benefits counseling to individuals including work incentives. Ability to follow complex policies and administrative procedures. A thorough working knowledge and demonstrated skill in vocational rehabilitation counseling principles and technique. Creative problem-solving skills with ability to look "outside the box" and be action oriented. Excellent oral and written communication skills as well as computer literate. NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Qualifications Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify for a Vocational Rehabilitation Counselor II is one year of basic experience in counseling and job placement of vocationally handicapped adults and Vocational Rehabilitation Counselor III is three years of experience performing journey level Vocational Rehabilitation Counselor duties. Knowledge of: Principles and objectives of vocational rehabilitation counseling; Commission on Accreditation of Rehabilitation Facilities (CARF) standards and requirements; skills, traits and abilities needed in a wide variety of occupations; private and public programs serving the unemployed; laws regulating employment and employer-employee relations; unions and apprenticeship programs; social service programs and regulations; standardized vocational aptitude and interest tests; social and psychological problems of disabled persons; basics of psychology, sociology and economics in relationship to employment and counseling of the handicapped; elements of mental illness and approved treatment methods; basic medical and psychiatric conditions related to the rehabilitation process; community organizations and resources including agencies involved in job placement, vocational rehabilitation and work training; employment and labor market trends; principles and techniques of interviewing. Skill/Ability to: Interpret laws and regulations; follow complex policies and administrative procedures; interview and counsel vocationally handicapped individuals; plan and direct rehabilitation services programs for clients; apply principles of rehabilitation counseling; analyze and interpret medical, social, psychological and educational data to develop an action plan based on that data; relate to and establish good working relationships with clients from diverse educational, social and cultural backgrounds; analyze and interpret test and work evaluation data; motivate clients to undertake and achieve vocational rehabilitation; write comprehensive reports and maintain records and train counseling personnel. Application/Examination Anyone may apply. Open and Promotional Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a regular, probationary, extra-help or term classified position prior to the final filing date will receive five points added to their final passing score on this examination. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the " Apply" button above or below. If you are not on the County's website, please go to https://jobs.smcgov.org to apply. ** TENTATIVE RECRUITMENT SCHEDULE ** Final Filing Date: TBD Screening Date: TBD Combined Panel Interview: TBD At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer. Analyst: Arlene Cahill (Vocational Rehabilitation Counselor III-G190)
County of San Mateo, CA Redwood City, CA, United States
Nov 25, 2021
Full Time
Description Note: This job announcement has been amended on November 15, 2021 to extend the closing date to November 29, 2021 at 11:59 p.m. PST. Are you passionate about sustainability and environmental water quality issues? Do you want to contribute to a team of enthusiastic professionals, and be part of the changing ways in which local governments can develop and implement programs to address these issues and serve the San Mateo County community? The County of San Mateo's Office of Sustainability is seeking qualified candidates for the position of Sustainability Specialist (Stormwater). We are seeking one full-time Sustainability Specialist who can empower our departments, community partners, and community members to plan for and implement projects that protect environmental water quality. We want "sustainability champions" with experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds. We are looking for candidates with excellent project management and communication skills to lead initiatives and empower our employees, community partners, and community members to take meaningful actions on sustainability. OOS is committed to building a diverse staff and strongly encourages candidates from varied backgrounds to apply. Formed in July 2014 as a part of the County Manager's Office, the Office of Sustainability strives to improve the sustainability of the County's operations and the greater community through work in areas of climate change, energy and water conservation, waste reduction and making our communities more livable. The Office of Sustainability identifies with the following values that guide its work: Empowerment, Equity, Collaboration, and Inspiration, and serves the diverse, multi-cultural communities in San Mateo County. The goal of the stormwater program is to protect and enhance environmental water quality in unincorporated San Mateo County. Reducing pollutant runoff, monitoring water quality, conducting community outreach, and improving infrastructure can all help protect water quality in our creeks, the San Francisco Bay, and Pacific Ocean. As Sustainability Specialist (Stormwater) you will: Provide support for development of new stormwater infrastructure projects, including grant writing, reviewing project design, and coordinating across multiple agencies Help the County meet current and future stormwater municipal regional stormwater permit (MRP) and total maximum daily load (TMDL) requirements by working proactively with external agencies and multiple County departments to embed stormwater planning and implementation into department processes. Track and coordinate watershed TMDL compliance efforts at multiple sites with internal and external partners, including new TMDL requirements expected in the next few years This will be a three-year term position in the Office of Sustainability. This recruitment may also be used to fill future term positions. A competitive benefits package is associated with these positions. For complete information regarding benefits please click here . The ideal candidate will possess these qualifications: Significant understanding of state and local stormwater regulations, and best practices for watershed management and pollution reduction Extensive knowledge, experience, and expertise in a broad range of topics related to environmental water quality and associated sustainability issues The ability to track, audit and monitor developments in pertinent state mandates, laws, codes, rules, and regulations, and ensure compliance with regulatory obligations Experience preparing written materials such as narratives, project summaries, or Board reports, technical charts, presentations, and public outreach materials, and delivering targeted presentations to a wide variety of audiences and stakeholders Apply an understanding of institutional and structural racism and bias and their impact on underserved and underrepresented communities to improve project design and implementation Experience working with diverse range of stakeholders and perspectives, with a customer service orientation, to identify and achieve collective goals Communication skills - a team player with both verbal and written acumen Strong analytical skills - experience conducting research, audits or analyzing data Independence - can "hit the ground running" and work with minimal supervision Flexibility - ability to change course quickly and effectively NOTE: This is a limited term, at-will position, not to exceed 3 years. Limited Term employees receive full medical and dental benefits, similar to regular employees, and a portable 401(a) plan. However, the eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Examples Of Duties Duties may include, but are not limited to, the following: Coordinate the County's stormwater activities across multiple county departments and external agencies to ensure compliance with Municipal Regional Stormwater Permit and other regulatory requirements Implement programs/projects related to water pollution prevention and environmental compliance Serve as subject matter expert for County departments, Board of Supervisors, external stakeholders, community groups, and the general public Develop and manage contracts for consultant support services related to stormwater management Analyze and interpret reports, information and data related to stormwater compliance Develop written reports for submittal to the Regional Water Quality Control Board Review and provide comments on Regional Water Quality Control Board regulatory documents Conduct public outreach and education Research and develop applications for grant funding for future projects Perform other duties as assigned, especially related to water conservation, groundwater management, greenhouse gas reductions, energy efficiency, and electric vehicles Qualifications Knowledge of: Principles and practices of project management, implementation, and evaluation Principles and practices of contract management Principles, practices, trends, and technical information in the areas of environmental water quality, stormwater infrastructure, resource protection, and watershed management Pertinent federal, state, and local laws, codes, and regulations Skill/Ability to: Interpret laws, regulations and data Track and monitor compliance with pertinent mandates, laws, codes, rules, regulations, and agreements Define difficult problem areas, research, audit and analyze data, and make valid alternatives and recommendations Plan, implement, coordinate, and evaluate assigned programs, projects, and activities Research and analyze information/data to formulate findings and recommendations Serve as subject matter expert in environmental water quality and other areas of resource conservation Serve as representative for various committees and community groups Speak effectively and make public presentations, conduct outreach, and provide training and/or public education as necessary Establish and maintain effective working relationships with variety of individuals at all levels including those from government, business, private and non-profit agencies, community groups, and the public Integrate race and social justice considerations into work duties Supervise permanent, temporary, contract and volunteer staff on a project basis Identify problems and work to resolve them Prepare comprehensive reports, letters, and other written materials Provide information regarding planning, developing, and monitoring a project's budget Translate technical topics for professionals and elected officials and communicate across multiple disciplines Research and develop grant applications and other project funding solutions Perform other duties as assigned Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: One year of experience in the field of resource conservation which has included program analysis and coordination. Application/Examination Anyone may apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. Application Materials: The following are required to be submitted: 1) regular online employment applications form 2) cover letter expressing interest in the position 3) resume Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply. A supplemental application form must be submitted in addition to the standard County employment application form. A resume will not be accepted as a substitute for the required application materials. The examination process will consist of an application screening based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening may be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. TENTATIVE RECRUITMENT SCHEDULE: Application Deadline: Monday, November 29, 2021 11:59 PM PST Application Screening: TBD Combined Panel Interviews: TBD At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. The County of San Mateo is proud to be an Equal Employment Opportunity Employer. Analyst: Arlene Cahill (Resource Conservation Specialist I/II/III - J081/J082/J083)
County of San Mateo, CA Redwood City, CA, United States
Nov 25, 2021
Full Time
Description The Information Services Department of the County of San Mateo seeks Telephone Operators . There are currently two Extra Help vacancies with the County's main 24-hour County Operators unit, which is part of the Information Services Department (ISD). The department is in the San Mateo Medical Center located at 222 West 39th Avenue in the city of San Mateo, CA. Telephone Operators under general supervision, operate a centralized soft telephone with an online directory that connects a high volume of incoming calls to the appropriate individuals, County staff and departments. Extra Help Telephone Operators will be required to work all shifts including evening, weekend, overnight, and holiday shifts, provide off-hours support to co-workers, and perform other related duties as assigned. Extra Help will be expected to work to fill shifts for vacations and sick calls which will include weekday evening shifts, and 8 hour shifts on Saturday and Sunday including overnight shifts. These positions should expect to work overnight 11p-7am shifts. Training for these positions will consist of one month of working Monday through Friday evening hours to learn after-hours procedures and then one month of working Monday through Friday day shift to learn business hours' procedures. The worker will then be prepared to fill all shifts. Example of Duties Provide factual information to the public regarding County functions and activities Place authorized long-distance calls: maintain records of assisted and long-distance calls Take emergency telephone calls and locate appropriate staff Locate and notify appropriate individuals of fires, disasters, and similar emergencies Monitor County intrusion and fire alarms and notify the appropriate agencies Notify appropriate staff who are on-call and responsible for issues occurring after normal business hours involving the County Coroner, Sheriff's Office, Probation Department, and other County departments Maintain logs of specific types of calls Operate standard office equipment and perform minimal typing and clerical duties The ideal candidate will possess the following: 1 year office support work experience involving considerable contact with the public primarily by extensive use of telephones; Experience with a soft phone call routing application and basic computer skills desired; Ability to multi-task and have flexibility in a busy work environment; Ability to maintain focus and calmness with emergency calls; Ability to work well as a team with co-workers; Availability to work evening, weekend, holiday, overnight, and other shifts; Ability to sit for long periods of time; and Possession of excellent hearing and manipulative skills to operate a soft phone application. F luency in Spanish and English is preferred. Note: Extra-help assignments are at-will and the employee is paid on an hourly basis. Some extra help positions are eligible for benefits under the Affordable Care Act. Extra-help workers are not guaranteed permanent status at the end of the extra-help assignment. Qualifications Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is one year of customer service experience involving considerable contact with the public. Knowledge of: English language, spelling, grammar, and punctuation Customer service and interpersonal communications principles Computer operation and usage in office and Communications Center environments Basic principles in communicating by means of face-to-face contact, written, and via telephone Various resources within the County in order to provide information to the public Skill/Ability to: Communicate clearly and concisely, in English, both orally and in writing. Comprehend, interpret, relay and document information via telephone, computer software, or other related technology. Screen and interpret general data and filter relevant information. Learn and operate soft phone and/or console phones and other related technology. Read and interpret various alarm devices and relay pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Remain calm and controlled under stressful periods while projecting a professional demeanor. Perform multiple tasks simultaneously. Listen, understand, and relay information via telephone and in person. Establish and maintain positive and courteous working relationships with customers, the community, and co-workers. Anticipate and adapt to fluctuating workloads. Communicate and receive constructive feedback and opinions to affect change. Access and refer to information using available resources. Read, interpret, understand, and follow written and oral instructions and/or information. Remain seated for long periods of time. Hear in a noisy environment while communicating via telephone or face to face. Deal tactfully and effectively with public callers, some of whom may be hostile or irate. Quickly learn County procedures, personnel, offices, and functions. Application/Examination If you are interested in being considered for these extra help positions, the following materials must be electronically submitted in a Word or PDF format. Responses to Supplemental Questions Resumé Supplemental Questions: The positions require your availability to work evening, weekend, overnight, and holiday shifts. Do you meet this requirement? The positions involve the use of a soft phone call routing application. Do you have experience using this type of complex computing applications? Describe your office support experience involving considerable contact with the public primarily by extensive use of telephones. List your job duties, explain the nature of the telephone calls you answered, and indicate the number of calls you handled on a daily basis. Describe your customer service philosophy and the techniques you use to respond to individuals who report complaints to you by telephone. The positions require your ability to sit for long periods of time and possession of excellent hearing and manipulative skills to operate a soft phone application. Do you meet these requirements? Please include the words "Telephone Operator - Extra Help" in the subject line of the email submission. Please submit the required materials electronically via email to: Debra Finch, Telephone Services Supervisor dfinch@smcgov.org Application materials will be reviewed as they are received and well-qualified candidates will be contacted for an interview. Apply immediately. Resumés will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process. NOTE : Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (responses to supplemental questions and a resume) will not be considered. The County of San Mateo requires that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County of San Mateo is proud to be an Equal Opportunity Employer.
County of San Mateo, CA Redwood City, CA, United States
Nov 25, 2021
Full Time
Description The County of San Mateo Sheriff's Office is seeking a qualified Utility/Custodial Worker for their correctional facilities to perform a variety of manual tasks such as building custodial services and grounds maintenance; minor equipment repair; transportation of materials and supplies; and operation of the laundry services in a locked facility. Overall, the ideal candidate will be highly organized and able to work collaboratively with others, lead by example, and demonstrate exceptional attendance, attitude, communication, and proper safety practices. DISTINGUISHING CHARACTERISTICS Utility Worker I ($24.47-$30.59/Hourly) is the entry or trainee level class in this series. Initially, under close supervision, incumbents perform the more routine duties while receiving on-the-job instruction and gaining practical experience. As experience is gained, there is greater independence of action within established guidelines. Incumbents may advance to the higher level after gaining experience and demonstrating proficiency which meet the qualifications of the higher-level class. Utility Worker II ($25.81-$32.26/Hourly) is the experienced journey level class in this series. Under general supervision, incumbents independently perform the full range of duties. All the positions are characterized by the presence of fairly clear guidelines from which to make decisions and the availability of supervision in non-routine circumstances. Incumbents should demonstrate a thorough knowledge of operations and procedures and the ability to independently accomplish day-to-day tasks under normal conditions and to instruct others. Candidates will be required to complete a thorough background check conducted by the County of San Mateo Sheriff's Office prior to hire. Examples Of Duties Duties may include, but are not limited to, the following: Operating and maintaining equipment or hand tools used in the cleaning and maintenance of buildings grounds, and facilities. Assembling, maintaining, and repairing equipment and furniture. Providing complete custodial services to areas such as medical exam rooms, public restrooms, and lobbies. Utilizing the assistance of and instructing inmates, clients, or other staff to perform work. Ordering and receiving supplies, tools, and equipment; delivering supplies to appropriate areas. Digging holes, cleaning-out gutters or storm drains, and disposing of debris. Operating a car, van, or light delivery vehicle to transport materials or patients. Operating and maintaining power tools, hand tools, and specialized equipment such as custodial cleaning equipment. Performing related duties as assigned. Qualifications Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is: One year of experience providing building and facility maintenance and minor equipment repair. Knowledge of: Methods, materials, operations, tools, and practices used in moving, loading, arranging, and transporting materials, records, and supplies. Methods, equipment, and practices used in moving, lifting, and transporting non-ambulatory patients. Principles and techniques used in basic custodial services, building maintenance and minor equipment repair. Fixtures, building hardware, and equipment. Safety regulations, precautions, and practices. Methods, practices and equipment used in the receipt, storage, handling and ordering of materials and equipment. Basic arithmetic. Skill/Ability to: Follow safety practices. Follow oral and written instructions. Communicate effectively and tactfully with customers and others. Make accurate estimates of time and materials required to perform the job. Properly use and care for vehicles, tools, and equipment used in the job. Instruct and direct the work of inmates and others in the performance of the job. Lift, carry, push, or move materials, supplies, or equipment up to 50 lbs; lift and move patients; climb ladders; and walk or stand for long periods of time. Licensure/Certification: Some positions require possession of a valid class C California driver license or equivalent. Some positions require possession of a valid class B California driver license or equivalent. Application/Examination Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions on the standard County employment application form must be provided. A resume or reference to a resume will not be accepted as a substitute for the required application materials or supplemental responses. The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%) which will include a performance exam. Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in County of San Mateo, California and applicants must participate at their own expense. IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before 11:59 p.m. on the final filing date. ~TENTATIVE RECRUITMENT SCHEDULE~ Application Deadline: November 29, 2021 Application Screening: December 1, 2021 Panel Interview: December 14-15, 2021 The County of San Mateo requires that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. County of San Mateo is proud to be an Equal Opportunity Employer. Analyst: Mandy Singh (11122021) (Utility Worker II - T063)
County of San Mateo, CA Redwood City, CA, United States
Nov 25, 2021
Full Time
Description San Mateo County Health is seeking well-qualified individuals for the position of Community Program Supervisor , to assist in the development and implementation of goals and objectives; direct and evaluate Program outcomes and activities; oversee operational needs of program; supervise program staff; and perform related duties as assigned. The Community Program Supervisor in the Family Health Services division provides weekly individualized supervision, which incorporates administrative, clinical, and reflective practices, to the staff in the Black Infant Health (BIH) and/or Healthy Families Programs. The Supervisor ensures quality of service provision to pregnant women and new parents in San Mateo County by improving access to comprehensive, quality health care, and focusing on prevention and early intervention strategies. The focus of BIH is addressing the poor birth outcomes and health disparities affective African American women and their infants with the goal of improving maternal and infant health and decreasing health disparities and social inequities. This Supervisor protects the integrity of the Healthy Families America program and demonstrates respect for the parallel process by supporting, guiding, and building on the strengths of staff, so that they may best support, guide, and build on the strengths of the families served. The successful hire will report to the Clinical Services Nurse Manager and will work closely with other supervisors and the Maternal Child and Adolescent Health Coordinator. There are two vacancies. One vacancy will be responsible for directly supervising both the Black Infant Health Program and the Healthy Families Program. The other vacancy will directly supervise the Healthy Families Program. The positions are located in East Palo Alto and San Mateo and the incumbent will travel throughout the County to perform duties of the job. Primary duties will include: Assist in the development and implementation of goals, objectives, policies, and procedures for the Black Infant Health and/or Healthy Families Programs. Assess, direct, monitor and evaluate Black Infant Health and/or Healthy Families Programs activities in accordance with best practices, including quality assurance and improvement. Oversee daily operational needs of the Black Infant Health and/or Healthy Families Programs, including problem resolution and establishing systems to ensure smooth functioning. Plan, organize, assign, review, evaluate and direct the work of Black Infant Health and/or Healthy Families Programs. Provide feedback and corrective action as indicated, in conjunction with the Clinical Services Manager. Monitor staff caseloads and productivity to ensure equitable work assignments. Oversee and monitor maternal health data reporting by staff related to prenatal, postpartum, and birth outcomes into the online reporting databases, AVATAR and PowerBI, in conjunction with the Healthy Families America Site Profile Report. Interpret technical updates, standards, policies, procedures, and other guidance documents to Black Infant Health and/or Healthy Families Programs staff, in conjunction with the Clinical Services Manager. Participate in the selection and hiring of Black Infant Health and/or Healthy Families Programs personnel and provide for their training and professional development, in conjunction with the Clinical Services Manager. Facilitate problem solving of family issues with staff, understanding of why a family may not be making the expected progress and ability to determine effective methods of intervention. Maintain established standards of Black Infant Health and/or Healthy Families Programs and ensure that services are rendered in conformance with policy and procedural guidelines. Provide oversight and supervision of staff, motivating and assisting to support families in developing realistic and effective support plans to develop their capacity to become empowered to meet the fam-ilies' objectives/goals. Participate in committees, meetings, advisory panels and working groups pertaining to maternal infant health, in order to establish effective working relationships and necessary program linkages. Identify staff development needs and facilitate continuing staff education and professional development. Other duties as assigned. The ideal candidate will possess the following: Bachelor's degree from an accredited college or university in public administration, health care administration, a social science or a field related to the program area to which assigned; a Master's degree in Public Health or related field is highly desired. Experience in home visiting, with a strong background in prevention services to the 0-3 age population. Extensive knowledge of infant and child development and parent-child attachment. Extensive knowledge of maternal-infant health and dynamics of child abuse and neglect. Experience supervising staff, assigning duties and tasks, and conducting performance evaluations. Experience leading a team of staff whose work assignments are in the field family services which embrace the concepts of family-centered and strength-based service provision. Experience providing quality assurance review of staff documentation and giving appropriate feedback/coaching to staff in regard to client service and documentation requirements. Experience in working with culturally diverse communities/families and the ability to be culturally sensitive and appropriate. Familiarity with the laws, rules, regulations, and procedures governing the Black Infant Health and/or Healthy Families Programs. Reliable transportation to perform the duties of the job which can include a driver's license or suitable transportation (including public transportation). Demonstrated skill to organize and be able to plan and implement various service activities under the Black Infant Health and/or Healthy Families Programs. Ability to analyze and problem solve exercising sound judgment in decision-making. Ability to establish and maintain effective working relationships. Experience as a representative or liaison of their organization. Excellent communication skills both verbal and written. NOTE: The list created from this recruitment may be used to fill current and future, permanent, extra-help or limited term positions. Qualifications Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is : Education: Bachelor's degree from an accredited college or university in public administration, health care administration, a social science or a field related to the program area to which assigned. Experience : Six years of increasingly responsible or supervisory work in the delivery of community, health or social services which has included responsibility for programmatic development such as planning, evaluating, monitoring or coordinating projects, and supervising or leading support staff. Knowledge of: Principles and practices of the specific program area to which assigned. Principles and practices of employee supervision and training. Principles and practices of program planning, research and evaluation and contract monitoring and compliance. Specialized technical knowledge related to assigned program area. Principles and practices of client service delivery. Contemporary social, political and economic trends and problems related to community services. Principles of engaging community and other partners in the provision of social services. Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines. Computer applications related to the work. Office administrative practices and procedures, including records management and the operation of standard office equipment. Basic budgetary and financial record-keeping techniques. Community resources, organizations and programs. Skill/Ability to: Plan, assign, supervise, review and evaluate the work of others. Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors. Administer and coordinate programs services and activities. Foresee and analyze operational and/or administrative problems, consider alternatives and recommend sound solutions. Supervise the development and evaluation of proposals and negotiation of contracts and agreements. Develop, monitor and analyze program performance goals. Analyze, interpret and apply various regulations and requirements. Communicate effectively in writing and orally and make public presentations. Prepare clear, concise reports, correspondence and recommendations. Analyze information and situations and use sound independent judgement to make decisions and determine appropriate courses of action. Establish and maintain effective and cooperative working relationships with those contacted in the course of the work. Application/Examination Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of an application screening (weight: pass/fail) that involves the evaluation of relevant training and experience as demonstrated in candidates' application and responses to the supplemental questions. Candidates who pass the application screening may be invited to a panel interview (weight: 100%). Depending on the number of applicants an application appraisal of education and experience may be used in place of other examinations. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Only those applicants whose education and experience most closely match the needs of the department will be invited to the oral interview. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to "https://jobs.smcgov.org/" to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. ~ TENTATIVE RECRUITMENT SCHEDULE ~ Final Filling Date: Tuesday, December 7, 2021 by 11:59pm PST Application Screening: Week of December 13 and/or December 20, 2021 Combined Panel/Department Interviews: Week of January 10 and/or January 17, 2022 The County of San Mateo is a diverse, inclusive workplace, where employees are valued and respected for their different perspectives, experiences, backgrounds, and contributions. We are proud to be an Equal Employment Opportunity Employer. The County of San Mateo requires that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy . HR Contact: Ximena Burns (11242021) (Community Program Supervisor - G236)
County of San Mateo, CA Redwood City, CA, United States
Nov 25, 2021
Full Time
Description The Planning and Building Department is currently seeking to fill one full-time permanent Building Permit Services Supervisor position. Under general direction, the Building Permit Services Supervisor supervises technical and office support staff responsible for processing building permit applications; ensures the timely processing of all building permit applications and responses to applicants; assists in developing and implementing unit goals and process improvements; and provides assistance on difficult, technical and specialized projects. The ideal candidate will have at least five years of experience as a leader in a building permitting unit, who fosters accountability, teamwork, efficiency and creativity to provide exceptional customer service and advance Department objectives. NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Examples Of Duties Duties may include, but are not limited to, the following: Set work priorities and monitor activities related to Building Permit Counter operations; evaluate services and operations and recommend improvements. Plan, schedule, assign and monitor work of assigned staff. Coordinate timely responses to applicant inquiries on application status and other requests for information. Oversee maintenance and performance of applicable software used by staff, including the appropriate capture, reporting and maintenance of data. Support, assist and guide staff in difficult situations including contact with upset customers and escalated customer issues. Evaluate employee performance, counsel employees and recommend initial corrective action and other personnel decisions for management approval. Participate in the hiring of assigned staff, recommending selection for management approval. Respond to or exchange information with external agencies, contractors, elected and appointed officials, other County departments and other organizations, as necessary. Develop, recommend and implement improved operating procedures, forms and work processes. Answer inquiries and resolve conflicts and complaints that require independent judgment and the interpretation and application of policies, rules, legal requirements and procedures. Research and compile operational and statistical data and information from varied sources; maintain records; and prepare special and periodic reports. Process building permits as needed. Perform related duties as assigned. Qualifications Education and Experience: A ny combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is five years of experience in reviewing building plans and processing building permits and inspection reports OR three years of experience and Certification as a Permit Technician issued by the International Code Council (ICC). Knowledge of: Supervisory principles and practices including work planning, scheduling, review, evaluation, corrective action and employee training. Uniform/California building code sections as related to the permit process and inspection procedures. Policies, procedures and terminology related to the assigned functions. Codes, laws, ordinances and regulations related to the areas assigned. Building permit software and other related systems. Various construction types and building inspection procedures and requirements. Applicable fire, zoning and related laws and regulations. Theories and principles of structural engineering and/or architectural design, civil engineering and land use. Plan review processes and procedures. Skill/Ability to: Plan, assign, supervise, review and monitor the work of others. Develop training plans and train staff in related procedures. Provide technical assistance to staff and subcontractors on assigned areas. Ensure that deadlines and work goals are met. Use initiative and sound judgment within established guidelines. Interpret and apply complex rules, regulations, policies and procedures regarding the permit process and applicable County ordinances. Manage and coordinate complex projects and activities. Research policies, analyze alternatives and make recommendations. Analyze operational and/or administrative problems, consider alternatives and recommend solutions. Conduct and facilitate staff meetings. Interact tactfully and effectively with a variety of individuals who may be emotional, hostile or irate. Establish and maintain effective and cooperative working relationships with those contacted in the course of the work. Communicate effectively with people of diverse backgrounds and cultures both orally and in writing. Perform detailed, technical and specialized permit support work. Application/Examination Open and Promotional. Anyone may apply. Current San Mateo County employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply' button. If you are not on the County's website, please go to http ://jobs.smcgov.org to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. Tentative Recruitment Schedule Final Filing Date: December 7, 2021 11:59 PM Application Screening: December 29, 2021 Civil Service Panel Interview: January 18 and/or 19, 2022 The County of San Mateo requires that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer. HR Contact: Sedrick Dixon (112321) - (Building Permit Services Supervisor)
County of San Mateo, CA Redwood City, CA, United States
Nov 24, 2021
Full Time
Description The Controller's Office at the County of San Mateo is seeking qualified candidates for the position of Controller's Office Intern III with experience in internal auditing, risk assessment, and business process analysis to work within the Internal Auditor division. THE CONTROLLER'S OFFICE The Controller's Office mission is to promote the County's operational effectiveness and ensure its financial transparency and integrity by providing quality accounting, audit, and financial reporting services. THE INTERNAL AUDIT DIVISION The Division works to help safeguard County assets and reduce risks. This is accomplished by conducting independent operations and internal control audits to assist County management to improve operations and reduce risks related to County's programs, functions, and information systems. Audits are conducted in accordance with the Institute of Internal Auditors (IIA) guidelines. Examples Of Duties Prepare clear, concise, and complete financial reports, statements, audit reports, and audit work papers Review financial controls, analyze trends, make recommendations to accounting procedures and controls, and follow up to ensure that recommendations have been implemented Conduct assigned audit engagements successfully from beginning to end Conduct internal audits of County departments, divisions, and agencies Conduct reviews of County contractors' compliance with contract and other regulatory requirements Prepare audit and financial analysis reports Provide technical support to external auditors and governmental program auditors Conduct research of best practices Perform related duties or special projects as assigned Qualifications Education: A Bachelor's degree in a related field or graduating seniors with experience Desired Skills: Experience in the application of auditing and accounting principles and best practices in operational and business process analysis Experience in performing audits of information (IT) systems and related processes The ability to perform well when working independently and in teams The ability to complete audit projects independently Excellent written and verbal communication skills Excellent research skills The ability to work on several projects simultaneously with minimal direction or oversight A desire to constantly learn about the County departments' various functions and the services provided The ability to interact with the public, staff, and management on all levels in a professional and effective manner Experience in information systems and software applications such as the Microsoft applications, ACL for data analysis, TeamMate for auditing, Monarch, etc. Knowledge of: Auditing standards and procedures Principles and practices of government accounting, auditing, and budgeting Principles and practices of business data processing and analysis, particularly related to the processing of accounting information Applicable laws regulating public financial activities and operations Principles of public finance Skill/Ability to: Audit a variety of internal documents, procedures, and reports Review, analyze, balance, interpret, and reconcile financial reports and transactions Ensure all applicable regulations and directives are followed Ensure proper authorization and documentation for disbursements and other transactions Prepare clear, concise, and complete financial reports, statements, audit reports, and audit work papers Exercise sound independent judgment Make accurate mathematical and statistical calculations and analysis Maintain accurate records and files Establish and maintain effective working relationships with team members and others you interact with at work Application/Examination To apply for this exciting position, please click on the "Apply" button or go to http://jobs.smcgov.org . In addition to completing the application, you will need to attach: A Cover Letter Resume Three References The County of San Mateo requires that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy .
County of San Mateo, CA Redwood City, CA, United States
Nov 24, 2021
Full Time
Description The San Mateo County Health Care for the Homeless/Farmworker Health Program (HCH/FH) is seeking a highly motivated and experienced individual with a commitment to public service and programs supporting people experiencing homelessness and the farmworker community for a Community Program Coordinator position. The San Mateo County Health Care for the Homeless/Farmworker Health (HCH/FH) Program is a program that is intended to improve access to primary health care and other health services for those experiencing homelessness and for the farmworker community. The program is based at the San Mateo Medical Center (SMMC), and is funded by a grant from the U.S. Department of Health and Human Services, Health Resources and Services Administration (HRSA), under Section 330 of the Public Health Act (covering Community Health Centers). The Community Program Coordinator is primarily responsible for the support and monitoring of the community-based organizations that provide contract services for the HCH/FH program. The position is also integrally involved in the development of the program's strategic and tactical plans, mandatory federal reporting, Quality Improvement (QI) efforts, administrative support of the program's governing board (Co-Applicant Board), and preparation of various reports and program documents. The ideal candidate will possess the following: Bachelor's degree from an accredited college or university in business or public administration, finance, political science, social studies or a closely related field; a Master's degree is highly desired . Local government (city/county) experience, experience with Federal grants and grant compliance. One to three years of increasingly responsible experience performing a wide variety of duties supporting contracted community programs. Experience in contract development including the proposal process. Experience in contract performance monitoring and providing Technical Assistance and training. Experience in homeless and/or farmworker programs, including community non-profits, and particularly health related programs. Background, training or experience in health care delivery including outpatient clinics, quality improvement, patient access, case management, supportive health services and patient care models (Patient Centered Medical Home, Whole Person Care, etc.). Experience with Electronic Health Records (preferably eClinicalWorks (eCW)). Experience in supporting a governing board/commission. Ability to communicate concisely and effectively both orally and in writing, and to summarize and clearly convey complex financial and data structures, concepts, formulas and budgetary or program relationships to a non-technical audience in staff reports, worksheets, instructions and reports. Ability to build strong effective relations with executive level management and staff; as well as establishing effective partnerships with others by using a participatory style in reaching solutions to problems. Have political astuteness, strategic thinking and planning; and the ability to collaboratively work with staff in accomplishing goals. Ability to learn quickly and work independently. NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Examples Of Duties Duties may include, but are not limited to, the following: Provide programmatic and operational technical assistance to the management and staff of service contractors with the HCH/FH Program, including the development of program policies and procedures and the training of staff. Evaluate service contractor program effectiveness against contract and program goals, funding source or contract requirements, and other regulations; support the development of Quality Assurance/QI plans for HCH/FH contractors to identify service efficacy and efficiency, identify program problems, present findings and recommend appropriate action. Collaborate with program contractors, SMC Health, SMMC management and program staff to support patients'/clients' access and integration into available services; act as the primary liaison within SMC Health and SMMC in support of contract services Provide primary support for HCH/FH program compliance with HRSA requirements, including lead for coordination and organization of the program's efforts is preparation, process, and response to HRSA site visits Provide primary support for the operation and management of the HCH/FH Co-Applicant (governing) Board Identify and/or support and/or deliver training for internal and external partners Prepare periodic and special statistical or narrative reports as required, utilizing multiple source data. Participate in program, departmental, Countywide and/or State planning process. Serve on variety of committees and task forces; support the development of grant proposals, reports, program documentation, policies, procedures and other written materials. Analyze and incorporate legislative changes and other relevant information into program policies. Coordinate and conduct special events and projects. Perform related duties as assigned. Qualifications Knowledge of: Principles and practices of the specific program area to which assigned. Principles and practices of program evaluation and planning. Principles and practices of client service delivery. Principles, practices and techniques of administrative and programmatic research, analysis and programming. Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines. Computer applications related to the work. Office administrative practices and procedures, including records management and the operation of standard office equipment. Skill/Ability to: Monitor, analyze and evaluate program effectiveness. Compile and analyze data, draw sound conclusions and prepare and present effective reports. Analyze, interpret and apply various regulations and requirements. Plan, coordinate and implement administrative and programmatic research and analysis. Plan, coordinate and conduct special events and projects. Establish and maintain effective working relationships with grantors, subcontractors, County staff, elected and appointed officials, the public and others. Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors. Communicate effectively, both orally and in writing. Exercise sound independent judgment within general policy and regulatory guidelines. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Community Program Analyst II: Bachelor's degree in public or business administration, management or a related field and four years of professional level analytical, administrative and programmatic experience in a community-related setting, including some experience in contract monitoring. Application/Examination Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%).] Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE: Final Filing Date: Wednesday, December 14, 2021, by 11:59 PM PST Application Screening: Week of December 27, 2021 Panel Interview: Week of January 10, 2022 The County of San Mateo requires that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy . At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer. HR Analyst: Ximena Burns (11232021) (Community Program Analyst II - G246)
County of San Mateo, CA Redwood City, CA, United States
Nov 23, 2021
Full Time
Description County of San Mateo's Parks Department is seeking a well-qualified individual for the position of Fiscal Office Specialist - Extra Help . Under general supervision, provides difficult, technical, complex, or specialized fiscal, financial, statistical, procurement, and accounting office support to the Administrative and Fiscal Services Unit within the San Mateo County Parks Department. The position will also assist in providing phone coverage for the Parks Department. DISTINGUISHING CHARACTERISTICS The position is within the technical specialist level in the fiscal office support series. Positions in this class require a definable body of knowledge and skillset which exceed those required by lower-level fiscal office support workers. Responsibilities include the performance of complex, technical, or specialized fiscal and administrative office support work requiring the regular use of independent judgment and initiative. Leading in the direction of others is not a regular part of the job, although project or relief leadership may be required. This class is distinguished from Fiscal Office Services Supervisor in that the latter is the first full supervisory level over a large group of fiscal office support staff. This class is further distinguished from Lead Fiscal Office Assistant in that the latter assigns, directs, and reviews the work of other fiscal office support staff and performs advanced journey-level fiscal support work. Examples of Duties Duties may include, but are not limited to, the following: Perform difficult or complex administrative and financial office support work and assist with special projects as assigned. Review and reconcile varied contracts, reports, journals, budget, payroll, or related fiscal and statistical data. Audit and verify various information, including source data as well as manual and computer-produced reports. Create, develop, and maintain various subsidiary ledgers, forms, documents, auditing and reconciling reports and information and posting data as required; may generate general ledger entries. Research and assemble information from various sources for the completion of forms or the preparation of reports. Provide information to the public or County staff that requires judgment and the interpretation of policies, rules or procedures. Determine the number of bails , fines, fees, and other monies due to the County, interpreting and applying complex rules and regulations; ensure that receipts are balanced regularly. Perform various general office support work such as answering phones, organizing and maintaining files, typing correspondence, reports, forms, and technical documents, and proofreading and checking materials for accuracy, completeness, and compliance with departmental policies and regulations. Enter and retrieve data from an online or personal computer system and use such technology to produce reports; operate standard office equipment. Provide backup to other positions when necessary. Perform related duties as assigned. NOTE: This is an extra-help, at-will assignment, paid on an hourly basis. Some extra help positions are eligible for benefits under the Affordable Care Act. Extra help employees are not guaranteed permanent status at the end of the assignment. Qualifications Education and Experience : Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is one year of journey level fiscal office support experience. Knowledge of : Fiscal document processing and record keeping, bookkeeping and basic governmental accounting principles and practices. Basic auditing principles and practices. Policies and procedures related to the department or functional area to which assigned. Office administrative practices and procedures, including filing and the operation of standard office equipment. Business data processing principles and the use of personal or on-line computers. Business arithmetic. Correct English usage and the standard format for typed materials. Skill/Ability to : Train others in work procedures. Perform technical, specialized, complex or difficult fiscal office support work. Prepare, maintain and reconcile various fiscal, accounting, statistical and numerical records. Organize, prioritize and coordinate work activities. Read, interpret and apply rules, policies and procedures. Perform detailed fiscal office support work accurately. Operate standard office equipment including a calculator and computer terminal. Make accurate arithmetic calculations. Use initiative and sound independent judgment within established guidelines. Establish and maintain effective working relationships with those contacted in the course of the work. Type with sufficient skill to complete forms and enter information into a computer system. Application/Examination If you are interested in being considered for this extra help position the following items must be submitted via e-mail: Cover letter with responses to Supplemental Questions (maximum of 2 pages) Resume Supplemental Questions : Describe your customer service experience. Include your overall customer service philosophy and any techniques you use to respond to unhappy customers or visitors? Describe your experience reviewing and reconciling fiscal, statistical, and/or accounting related data and information. Be clear, specific, and complete in your response. Describe your procurement related experience. This includes both the procurement of goods and services. Describe your experience working with contracts, including writing and monitoring contracts. Be specific. Describe your experience and knowledge working with Microsoft Word, Access, Excel, and/or any other programs and/or systems. What have you used them for and how would you rate your proficiency in each of these? Do you have the ability to speak, read, and write in a language other than English? If yes, which language(s)? Please include the words "Fiscal Office Specialist - Extra Help Position " in the subject line of email submission. All submitted materials must be in a Word or PDF format. Please submit the above listed materials via email to: PARKS_HR@smcgov.org Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview. Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process. NOTE : Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions and a resume) will not be considered. The County of San Mateo requires that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy . The County of San Mateo is a diverse, inclusive workplace, where employees are valued and respected for their different perspectives, experiences, backgrounds, and contributions. We are proud to be an Equal Employment Opportunity Employer.
County of San Mateo, CA Redwood City, CA, United States
Nov 23, 2021
Full Time
Description The County of San Mateo Human Services Agency (HSA) is seeking one qualified Human Services Program Policy Analyst. The incumbent will provide oversight of policies and procedures for the Health Coverage program administered by the Human Services Agency. There is currently one vacancy: The Health Coverage Human Services Program Policy Analyst will provide policy and procedure support for the Economic Self Sufficiency (ESS) Branch for the Health Coverage program. The vacancy is organizationally located in the Staff Development and Technology Services Branch of the Human Services Agency. Staff Development and Technology Services is committed to supporting all of the HSA program areas by providing leadership, guidance, information, instruction, and technical assistance in order for the agency to achieve program goals. The Human Services Program Policy Analyst will be responsible for policy and regulation review, interpretation and analysis; developing and writing policies and procedures; program handbook updates; issuance of instructions to staff regarding procedural updates; coordinating support activities for case audits; federal laws and regulations; and communicating procedural changes and updates to supervisory and direct service staff for implementation. The Human Services Program Policy Analyst will represent the Agency at State, regional, local and community meetings, and minimal travel will be required for this position. The ideal candidate for this position is required to have the following: Background in human services programs; at least two years of experience providing direct client services in a human services environment; and experience in an administrative capacity supporting executive, managerial, and supervisory staff to administer programs. Knowledge of State/County/Federal rules and regulations, including best practices or research related to policies. Knowledge and understanding of Health Coverage, CalFresh, CalWORKs, Welfare-to-Work, Child Care, Cash Assistance Program for Immigrants (CAPI) and General Assistance eligibility programs. Knowledge and understanding of Child Welfare and knowledge and understanding of Child Protective Services. Experience providing training or instruction to peers. Proficient using Microsoft Word, Excel, and related computer programs; ability to learn new technological systems used to administer human services program. Bachelor's degree in a social service, public health, policy or public administration field. Strong interpersonal, organizational, facilitation and people skills. Excellent oral and written communication skills. Strong analytical skills and big picture thinker. Flexibility, deadline-driven, and customer service-oriented. Takes initiative to complete assignments. Able to manage multiple projects with varying scopes simultaneously. Able to work collaboratively as part of a team and to foresee and implement change. NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Examples Of Duties Duties may include, but are not limited to, the following: Serve as the Human Services Program Policy Analyst for the Health Coverage program by effectively addressing issues from operation staff concerning regulations to ensure compliance with Agency and program policies and procedures. Oversee the Health Coverage policy area for ESS, identify areas for process improvement, and facilitate decision making with respective Managers and Directors. Provide ongoing technical and specialized assistance to supervisors and line staff including developing training curricula and materials and conducting training sessions. Collaborate with program policy analysts and program/regional managers and supervisors for ensuring timely training for staff and consistent best practice is implemented across the Agency. Identify policy alignment with State and Federal regulations and best practice standards. Review, interpret, and act upon All County Letters (ACL) and All County Information Notices (ACIN) and All County Welfare Director Letters from the California Department of Social Services (CDSS). As well as All County Welfare Director Letters (ACWDL) and Medi-Cal Eligibility Division Letters (MEDLS) from the Department of Health Care Services (DHCS). Research and respond to program inquiries from managers and staff. Complete quarterly policy summary updates to inform Agency leadership on program and policy updates related to program operations. Update forms and issue memorandums to staff, as required. Facilitate group meetings and/or serve as representative on internal groups and on committees including external organizations and community advisory groups. Work collaboratively with program operations staff to update handbooks and develop procedures to optimize program operations. Maintain and update related program handbooks, which provide direction to staff. Compile and prepare monthly and quarterly data reports for submission to the State. Participate in compliance and audit activities such as coordinating State and Federal audits, analyzing cases, preparing responses, and providing assistance to auditors. Coordinate and communicate new and revised policies and procedures to management, staff and program partners. Review and provide input and feedback on automated systems and work with internal staff, programmers, counties, and others to develop efficient automated system. Conduct research and provide consultation on inquiries from internal and external parties. Analyze statistical and budgetary information for reports and audits. Respond to adhoc requests. Perform related duties as assigned. Qualifications County Status: An applicant must be a current County of San Mateo employee in the Human Services Agency with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help, or term position prior to the final filing date. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is three years of professional level administrative or program experience in a human services or related program, including at least one year of advanced specialist or lead experience performing public assistance eligibility work. Knowledge of: Principles and practices of public administration; principles and functions of human services public assistance programs; principles and practices of research and analysis; applicable Federal, State, County rules, regulations, laws, policies and guidelines; principles and techniques of coordination and dissemination of information; principles, practices and techniques of training and supervision; applicable computer systems and programs; public and community partners, contacts and resources; and office practices and procedures. Skill/Ability to: Analyze and interpret rules, regulations, laws and policies related to human services; work independently and research and recommend solutions to complex issues; conduct in-depth and comprehensive research; develop procedures and guidelines for staff and related agencies; communicate and disseminate information to staff and related agencies; implement new and revised policies and procedures; coordinate information and activities with relevant parties; provide formal training and ongoing guidance to staff and related agencies; maintain subject matter expertise in assigned areas; proactively troubleshoot and make recommendations to resolve problems; write narrative and statistical reports and make oral presentations; use and provide input on computerized systems and programs; deal tactfully with individuals in stressful situations; communicate effectively with individuals of diverse backgrounds and cultures; and establish and maintain effective and cooperative work relationships. Application/Examination Departmental Promotional Only. Only current County of San Mateo employees in the Human Services Agency with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help, or term position prior to the final filing date may apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click on the " Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE Tentative Final Filing Date: Monday, December 6, 2021 Tentative Application Screening: Monday, December 7, 2021 Tentative Panel Interview: Tuesday, December 21, 2021 The County of San Mateo requires that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy . At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer. Analyst: Arlene Cahill (Human Services Program Policy Analyst - G221)
County of San Mateo, CA Redwood City, CA, United States
Nov 23, 2021
Full Time
Description The Assessor - County Clerk-Recorder & Elections (ACRE) Department is seeking an Assessor/Recorder Support Services Supervisor to oversee the office support staff and activities in the Clerk and the Recorder's Divisions of the office. In this position, the Assessor/Recorder Support Services Supervisor will have the opportunity and responsibility to: Plan, schedule, assign, and monitor the work of the assigned unit Assist in the hiring and training of assigned staff Evaluate employee performance and participate in employee corrective action and other personnel decisions Perform complex, technical, difficult, and specialized support work related to the assigned area Develop, recommend, and implement improved operating procedures, forms, and work processes Provide input into budget and goal-setting processes Answer inquiries and resolve conflicts and complaints Research and compile operational and statistical data and information Perform related duties as assigned The person hired for this position must have strong supervisory skills, be enthusiastic about and adapt easily to change, and be able to inspire and motivate staff members toward completing shared goals. The ideal candidate: Utilizes effective supervisory skills Has a strong working knowledge of technology and automated systems Has a strong background in and proven record of coordinating complex projects, including managing timelines and meeting deadlines Has the ability to establish a course of action for self and others to accomplish immediate and long-term goals Has proven experience motivating staff to excel Provides unique, innovative perspectives to existent procedures, opportunities, and problems Can make sound, firm decisions but allows for alternative approaches if decisions are ineffective or if new information is presented suggesting that an improvement can be made Ensures that staff members establish positive working relationships with others and provide high quality service Has a full understanding of the work that occurs in the Clerk and Recorder's Divisions Identifies and prepares in advance to cope with anticipated fluctuations in workloads Demonstrates a positive and flexible attitude when dealing with changing assignments and priorities Qualifications Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is three years of experience providing office support in an Assessor, County Clerk, or Recorder's Office. Knowledge of: Supervisory principles and practices including work planning, scheduling, review, evaluation, corrective action, and employee training Policies, procedures, and terminology related to the assigned functions Codes, laws, ordinances, and regulations related to the areas assigned Office administrative practices and procedures including records management Business arithmetic including percentages and decimals Business letter writing Correct English usage including spelling, grammar, and punctuation Business data processing principles and the use of word processing or personal computer equipment Skill/Ability to: Plan, assign, supervise, review, and monitor the work of others Develop training programs and train others Ensure that deadlines and work goals are met Use initiative and sound judgment within established guidelines Deal effectively with members of the legal profession and the public Interpret and apply rules, policies, and procedures Analyze and resolve varied office administrative problems Organize and maintain files and records Conduct research Prioritize work and perform multiple activities Independently compose and type letters, forms, and other documents Make arithmetic computations Establish and maintain effective working relations with others Operate standard office equipment Application/Examination Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. A supplemental application form must be submitted in addition to our regular employment application form . The examination process will consist of an application screening (weight: pass/fail) based on the candidate's application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%), which may include the evaluation of a brief written and/or performance exercise given immediately preceding the interview. Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply' button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. ~Recruitment Timeline~ Final Filing Date: December 24, 2021 Application Screening: January 3 - January 6, 2022 Panel Interview (tentative): Week of January 17 or January 24, 2022 The County of San Mateo requires that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy . Our diverse workforce is at the core of our public service mission. We are proud to be an Equal Employment Opportunity Employer. Analyst: Chet Overstreet (11222021) (Assessor-Recorder Support Services Supervisor - E325)
County of San Mateo, CA Redwood City, CA, United States
Nov 20, 2021
Full Time
Description San Mateo County Health seeks a well qualified individual for the position of Health Communication Specialist - Website Coordinator to, under the supervision of the Communications Officer, serve as the lead site administrator for the department's Drupal-based public website. The position will be responsible for ensuring web content is current and aligns with countywide standards for readability and digital accessibility, including compliance with the Americans with Disabilities Act. Additional support of general communications is also performed. The vacancy is on San Mateo County Health's Communications team currently working virtually but expected to shift to South San Francisco in the next few months; the position may occasionally travel/drive throughout the county to perform duties of the position. Responsibilities include but are not limited to: Website : Work will involve close collaboration with web content contributors from SMC Health's 13 divisions and teams, program staff, and department leadership to deliver clear, concise, and easy-to-understand web content that meets user needs and advances organizational objectives. Ongoing duties include creation and maintenance of web content, training and support for website contributors, and vendor coordination for software upgrades and site enhancements. The position will also oversee best practices for Americans with Disabilities Act (ADA) compliance for digital communications and acts as the project manager for selecting and implementing significant technological and design solutions in an effective and timely manner. General Communications : Write, edit, and proof various communications and content as needed, including but not limited to press releases, website and social media content, promotional outreach copy, reports, articles, phone scripts, email alerts, and other information. Proof and edit for clarity, consistency and accuracy and ensure language complies with County and SMC Health's regulations and guidelines such as appropriate cultural competency and reading level for each target audience; and obtain appropriate approvals and collaborate with key stakeholders on applicable communications. Press Relations: Assist in coordinating press activities as assigned by SMC Health's Communications Officer, which may include fielding calls, arranging interviews with subject matter experts and spokespeople, writing, editing, and proofing press documents including releases and advisories, alerts, talking points, fact sheets, FAQs and other documents as needed. Train as back up Public Information Officer (PIO). Emergency Preparedness : Serve as back up Public Information Officer (PIO), including completion of required state and federal training and participating in SMC Health, County and State preparedness exercises. The ideal candidate will possess: Experience with the Drupal CMS and writing for the web according to a style guide. Knowledge of best practices in writing for the web, digital accessibility, and content governance. Equivalent to a four-year degree with major course work in computer science, web design, marketing, journalism, public relations, communications, or closely related field. Three (3) years of experience in information systems including website management, development and programming. Some project management experience. NOTE : The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Qualifications Knowledge of : Principles and practices of effective public and media communication. Principles and practices of effective public and media relations and marketing. Techniques of effective interviewing, copy writing, layout, editing, and multimedia productions. Customs, practices and trends in public information media. Principles of training. Principles and practices of County government. Information dissemination techniques and methods. Principles and methods of community services including current trends and issues relevant to assigned department. Principles of effective written communication. Skill/Ability to : Plan, organize, and coordinate comprehensive communications programs to meet department needs, values and priorities. Strategically develop programs and tools to increase and maintain public awareness of department programs, services and achievements. Apply principles and techniques of effective public communication. Speak effectively to diverse audiences, including media, civic and citizen groups and other County staff. Write and edit effective press releases, articles, speeches, scripts and other correspondence. Produce accurate information and meet deadlines. Maintain cooperative working relationships with other program managers and staff, other agencies and the community. Enlist and mobilize community support for programs. Prepare complex and detailed written reports, program policies, procedures and contracts. Train staff and management team. Education and Experience : Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Education : Bachelor's degree from an accredited college or university with a major in mass media communication, public relations, journalism, business or public administration or a closely related field. Experience : Four years of professional experience with responsibility for public relations or a closely related field and directly involved the preparation and dissemination of information to the general public. Application/Examination Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. ~ TENTATIVE RECRUITMENT SCHEDULE ~ Final Filing Date: December 2, 2021 Application Screening: December 6, 2021 Combined Civil Service and Departmental Panel Interviews: To Be Determined The County of San Mateo requires that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy . The County of San Mateo is a diverse, inclusive workplace, where employees are valued and respected for their different perspectives, experiences, backgrounds, and contributions. We are proud to be an Equal Employment Opportunity Employer. Talent Acquisition Contact: Yvonne Alvidrez (111921) (Communication Specialist-Confidential - E055)
County of San Mateo, CA Redwood City, CA, United States
Nov 20, 2021
Full Time
Description The Office of the Chief Elections Officer and Assessor-County Clerk-Recorder is seeking qualified candidates for the position of Elections Specialist Supervisor . Under direction from the Elections Manager (Deputy Assessor-County Clerk-Recorder and Elections Officer) the Elections Specialist Supervisor will supervise the technical and office support staff and the activities in the Elections Office. The Elections Office conducts local elections serving 70 jurisdictions including 20 cities, and maintains the voter registration rolls for over 440,000 registered voters out of 500,000 eligible voters. San Mateo County is a recognized leader in elections administration throughout the State of California. On November 3, 2015, the County held the state's first countywide All Mailed Ballot local consolidated election. Subsequently, San Mateo County was among the first counties in the state to implement a Vote Center/All-Mailed Ballot election model in 2018 under the California Voter's Choice Act. The ideal candidate will have a good working knowledge of the California Elections Code and the applicable federal, state, and local laws governing the administration of elections, which include, but are not limited to, California's Elections Code, the federal Help America Vote Act (HAVA), the National Voting Rights Act (NVRA), the Uniformed and Overseas Citizens Absentee Voting Act (UOCAVA), the Americans with Disabilities Act (ADA), and federal voting rights laws. The ideal candidate will also: Experienced in project management; effective in decision-making; and proficient in harnessing the strengths and competencies of direct reports. Have knowledge and experience of best practices in Human Resources and current applicable Memorandum of Understanding. Be a hands-on collaborator with a positive "can-do" attitude. Embody professionalism and expertise regarding Election's operations and regulations. Communicate effectively both orally and in writing. Be a critical thinker and creative problem-solver. Empower and motivate employees to perform at the highest level. Be highly organized, efficient, and effective. Work well in a fast-paced, lively, and productive environment. Be tech savvy. Note: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Examples Of Duties Duties may include, but are not limited to, the following: Supervise the Elections Division technical and office support staff and their cross-functional activities. Coordinate vendor support, user training, and troubleshooting for computer systems as appropriate. Plan, schedule, assign, and monitor work. Train and mentor staff in all relevant work areas. Evaluate employee performance, counsel employees, and recommend initial corrective action and other personnel decisions for management approval. Authorize leaves ensuring proper completion of work. Perform complex, technical, difficult, and specialized support work related to duties in the Candidate/Campaign Filing, Sample Ballot, Voter Registration/Absentee Ballots, Data/Systems, and Polling Places/Workers Units of the Elections Division. Develop, recommend, and implement improved operating procedures, forms, and work processes. Review and take appropriate security measures to ensure integrity of the election process. Provide input into operational and goal-setting processes. Oversee administrative details such as supply inventory, equipment purchase and maintenance, and staffing support for various activities. Answer inquiries and resolve conflicts and complaints that require independent judgment and the interpretation and application of policies, rules, and procedures. Research and compile operational and statistical data and information from varied sources, maintain records, and prepare special and periodic reports. Effectively interpret, communicate, and apply basic California election laws, regulations, and procedures related to the conduct of elections. Represent the elections division in meetings and presentations, as needed. Develop public-facing materials for presentations and outreach programs. Perform related duties as assigned. Qualifications Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is three years of supervisory experience providing specialized office support in an elections office or similar environment. Knowledge of: Supervisory principles and practices including work planning, scheduling, review, evaluation, corrective action and employee training. Policies, procedures and terminology related to the assigned functions. Codes, laws, ordinances and regulations related to the areas assigned. Office administrative practices and procedures including records management. Business arithmetic including percentages and decimals. Business letter writing. Correct English usage including spelling, grammar and punctuation. Skill/Ability to: Plan, assign, supervise, review and monitor the work of others. Provide strong interpersonal and customer service skills. Build cohesive teams, motivate for performance, and effectively facilitate change. Develop training programs and train others. Ensure that deadlines and work goals are met. Use initiative and sound judgment within established guidelines. Devise and adapt methods and procedures to meet changing program needs. Interpret and apply rules, policies and procedures. Analyze and resolve varied office administrative problems. Organize and maintain files and records. Conduct research and gather relevant data. Prioritize work and perform multiple activities. Independently compose and produce letters, forms and other documents. Make arithmetic computations. Establish and maintain effective working relations with others. Operate computers and computer software such as Word, Excel and PowerPoint at the intermediate or advanced level. Application/Examination Open and Promotional. Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. The examination will consist of an interview (weight: 100%) which may include the evaluation of a brief written exercise given immediately preceding the interview. Depending on the number of applicants a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position. Because of this, all applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Only those applicants whose education and experience most closely match the needs of the department will be invited to the oral interview. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the " Apply" button. If you are not on the County's website, please go to http://jobs.smcgov.org to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. ~ TENTATIVE RECRUITMENT SCHEDULE ~ Final Filing Date: December 2, 2021 11:59 PM PST Application Screening: December 22, 2021 Panel Interview: January 12 and/or 13, 2022 The County of San Mateo requires that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer. Analyst: Sedrick Dixon (11192021) (Elections Specialist Supervisor - E169)
County of San Mateo, CA Redwood City, CA, United States
Nov 20, 2021
Full Time
Description The County of San Mateo is seeking experienced individuals for the position of Cook I/II. There are multiple vacancies in the Sheriff's Office and the successful hires may be assigned to either the Maple Street Correctional Facility or Youth Services Center, and may be asked to provide coverage at either location as needed. Responsibilities of a Cook include, but are not limited to, preparing and serving a variety of dishes in large quantities; checking portioning and garnishing of food, and ensuring that it is served correctly and according to instructions; operating and cleaning a variety of kitchen equipment; calculating ingredients needed; receiving and storing food; training new cooks; mentoring students and/or interns; supervising the work of and working alongside inmate helpers, assisting with menu planning and recipe development; and cleaning the kitchen and dining room. An ideal candidate will possess one or more of the following: ServSafe Manager certification, School Nutrition Specialist certification, or Culinary Certification. The candidate will also have the ability to read and follow standardized recipes, have two or more years of experience as a Cook in the institutional or restaurant industry, and be able to work as part of a team in a large scale fast paced kitchen environment. The appointment may be made at either the Cook I or II level, depending on the qualifications of the successful candidate and the needs of the department. Cook II's may share shift responsibility and supervision of kitchen staff. Cook I: $28.04 - $31.34/hourly Cook II: $30.33 - $33.92/hourly NOTE: The eligible list created from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies at the Sheriff's Office or at any one of a number of the following work sites/programs: San Mateo Medical Center; Meals on Wheels Program; and Canyon Oaks Youth Center. Qualifications Experience and Education: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Cook I: Two years of experience in a large commercial or institutional kitchen which has included preparing and serving food and cleaning kitchen equipment and facilities. Cook II: Two years of experience as a kitchen worker, including one year as a journey level cook, preparing and serving food in a large commercial or institutional kitchen. Knowledge of: Volume food production techniques; methods and equipment used in production of large quantities of food; kitchen cleaning and sanitation methods; basic arithmetic. Skill/Ability to: Prepare and serve large quantities of food; read and accurately follow recipes and menus; work rapidly under pressure; work cooperatively with others; and direct the work of assistants. Physical Requirements: Must be physically able to lift, carry or push materials, supplies or equipment weighing up to 50 pounds; and walk or stand for long periods of time. Security Clearance: Positions working in a correctional facility require that the applicant obtain and maintain a security clearance as a condition of employment. Other requirements: Majority of positions require that employees work weekends, holidays, evenings or other shifts and be on-call. Application/Examination Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. A supplemental application form must be submitted in addition to our regular employment application form . Apply immediately. This recruitment is open on a continuous basis and may close at any time. Selections may be made at any time within the process. The final filing date will be posted five days in advance on this job announcement. The examination process will consist of a scored evaluation of relevant training and experience. The evaluation is based solely on the responses to the supplemental questionnaire. Applicants who pass the training and experience evaluation will be placed on a list of eligible candidates and ranked according to their score (weight: 100%). Because of the training and experience evaluation, not all applicants meeting the minimum qualifications are guaranteed advancement through the examination process. All examinations will be given in County of San Mateo, California and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online . If you are currently on the County's website, you may click on the 'Apply' button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. The County of San Mateo requires that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Employment Opportunity Employer. HR Contact: Mandy Singh (11192021) (Cook I/II - S030/S027)
County of San Mateo, CA Redwood City, CA, United States
Nov 20, 2021
Full Time
Description San Mateo County Health is seeking well-qualified individuals for the position of Community Health Planner - Health Equity - Limited Term . There are currently two limited term vacancies in the Health Policy and Planning (HPP) team, a program within the Public Health, Policy and Planning Division. These positions are located in San Mateo, CA, however, HPP staff are currently working remotely. Duties of these positions include periodic traveling/driving throughout the County. County cars are available for staff. These two (2) equity-focused Community Health Planners will advance health equity in the COVID-19 pandemic response and public health practice in two areas: Community Health Planner - Health Equity Practice: Enhance internal organizational equity infrastructure and capacity through training, equity action plans, and cross-sectoral, intergovernmental partnerships Community Health Planner - Community Engagement: Build mechanisms for active external community engagement infrastructure through the establishment of mechanisms for input, feedback, and shared decision- making with a diverse group of stakeholders Candidates should have expertise in advancing health equity through policy and environmental changes, as well as working closely with impacted community leaders. The positions necessitate motivated individuals with strong critical thinking, community engagement, facilitation, project management and oral and written communication skills, as well as political astuteness. People from cultural, ethnic, racial and linguistically diverse backgrounds are encouraged to apply. Public Health, Policy and Planning Program Public Health, Policy and Planning protects the health of everyone who lives, works, learns and plays in San Mateo County by preventing the spread of communicable diseases, delivering targeted health care and other critical community services, building communities that make it easy to stay healthy, and working with the community to advance policy change to ensure everyone has equitable opportunities to live a long and healthy life. The Community Health Planners are expected to advance the goals and priorities of HPP, establish and nurture close connections to community leaders, and implementation of effective communication, data and policy strategies. These positions will report to the Management Analyst and/or Senior Community Health Planner. Primary responsibilities will include: The two positions will work together with the Health Equity Team to advance social and racial equity in public health. Each position will work on both major areas but will help lead in one area. Health Equity Practice Normalize racial & social equity as a public health priority within the health department. Develop social and racial equity practice across public health programs, including operationalizing racial equity staff training, compiling key information & resources, Support the implementation of equity strategies, including operationalizing racial and social equity analysis tools and equity action plans. Community Engagement Build trusting partnerships with community organizations who represent Black, Latinx, Pacific Islander, and other communities that have been historically oppressed. Implement an advisory council that will guide major public programs to achieve health equity. Operationalize community engagement (e.g., collective impact) to ensure advice from and partnership with specific neighborhoods, race-ethnicity groups, and populations (e.g., farmworkers, day laborers) Support CBOs in advocating for policies that improve the social and racial determinants of health equity Overall Responsibilities Support the implementation of communication strategies, including social media (Facebook, Twitter), E-newsletters, community presentations, and website Conduct research, review data, and share data and research in easy-to-understand ways Plan and facilitate workshops, trainings, conferences and forums Deliver presentations to community groups or agencies Ideal candidate will possess: A Master's degree in Public Health, Public Policy, Regional or City Planning, Community or Economic Development, or another related field Knowledgeable in at least three of the following areas: 1) community development policies and programs; 2) racial equity; 3) creative placemaking, 4) meaningful and authentic community engagement and their intersection with public health Experience engaging Black, Indigenous and People of Color (BIPOC) community leaders and residents Lived experience of having been adversely affected by health inequities Dedication to advancing health equity demonstrated through work within impacted communities to advance policy and systems change strategies Policy and planning expertise in the areas of children and youth support systems, city planning, transportation or housing An understanding of the relationship between place, race, equity, and health and knowledge of primary prevention and place-based strategies to promote health equity Work experience with and knowledge of the impacts of social, economic and physical factors on health outcomes and health inequities and an ability to think about health broadly Ability to facilitate team projects Impeccable project management skills and ability to manage multiple tasks and competing deadlines Experience with community engagement, collaboration and partnerships Understanding of policy development, advocacy and implementation processes Ability to work independently toward excellent work outcomes Experience and expertise in conducting research: literature reviews, focus groups, survey development, conducting interviews, and drafting research proposal Ability to analyze and synthesize complex data, especially health data, identify outcomes and policy recommendations to create policy change and communicate findings effectively Familiarity with drafting policy briefs, reports and other educational materials Ability to communicate effectively and maintain relationships with diverse individuals, community partners, organizational leaders, and public and private officials Expertise in a relevant field such as Public Health, Public Policy, Land Use/Transportation Planning, Economic Development, among others Excellent verbal and written communication skills Demonstrated ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work Ability to speak, read and write fluently in English and Spanish is strongly preferred. This is a limited term, at-will position . Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan. Information for current County employees: Current and regular San Mateo County Employees who are interested in this assignment must submit application materials and compete in the selection process. If you are successful in the selection process and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is "as is" and non-negotiable. Qualifications Education : Possession of a Master's degree in Public Health, Public Policy, Public Administration or other relevant field with appropriate experience and knowledge of community health planning and health policy. Knowledge of : Practices and procedures of community organization and cooperation. Principles and methods of strategic and community health planning, promotion and health education. Statistical and survey methods utilized in needs assessments and program evaluation. Dynamics of underserved communities and populations/ Socio-economic aspects of and community-level determinants of health. Data analysis and synthesis of quantitative and qualitative research. Publicity and media practices related to dissemination of initiative results and development of health promotion campaigns. Skill/Ability to : Think strategically to guide priority community planning efforts. Obtain and maintain community collaboration for health promotion and planning efforts. Plan, organize and conduct health planning and promotion initiatives. Work with diverse staff and community members to address priority health issues. Analyze and develop policy initiatives to address high priority health issues. Analyze relevant data and program information to perform community health planning, assessment and evaluation. Write clear, concise, and effective reports, presentations, policy memos, correspondence and news releases. Communicate effectively orally, including public speaking. Originate, prepare and distribute publicity materials. Application/Examination If you are interested in being considered for this limited term position the following items must be submitted via e-mail: Cover letter with responses to Supplemental Questions (maximum of 2 pages) Resume Supplemental Questions: Master's degree in Public Health, Public Policy, Public Administration OR other relevant field with appropriate experience AND knowledge of community health planning and health policy is required . Indicate how you meet this requirement . Provide a specific example that describes your experience engaging internal/organizational stakeholders within local, state or federal government systems to advance a policy or systems change priority. Include the issue, stakeholder(s) and methods used, your role and the outcome of the collaboration(s). Be specific . Provide a specific example that describes your experience engaging and collaborating with diverse populations and community groups to advance a policy or systems change priority. Include the issue, stakeholder(s) and methods used, your role and the outcome of the collaboration(s). Be specific . Are you fluent (speak, read and write) in both Spanish and English? Bilingual skills are preferred, but not required. Please include the words "Community Health Planner - Health Equity - Limited Term Position " in the subject line of email submission. All submitted materials must be in a Word or PDF format. Please submit the above listed materials via email to: Darryl Lampkin, Health Equity Management Analyst dlampkin@smcgov.org Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview. Candidates invited for an interview will be given a scenario in which they will compose and submit a strategic solution to address a contemporary equity concern, and then present their solution as part of the interview. Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process. NOTE : Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions and a resume) will not be considered. The County of San Mateo requires that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy The County of San Mateo is a diverse, inclusive workplace, where employees are valued and respected for their different perspectives, experiences, backgrounds, and contributions. We are proud to be an Equal Employment Opportunity Employer.
County of San Mateo, CA Redwood City, CA, United States
Nov 19, 2021
Full Time
Description San Mateo County Health is seeking a well-qualified individual for the position of Public Authority Payroll/Personnel Services Specialist. The current vacancy is in the Public Authority ( this is not a County position ). The position is currently located in San Mateo, CA. NOTE : The Public Authority Payroll/Personnel Services Specialist is not a County position; the Public Authority unit reports to the San Mateo County Director of Aging and Adult Services. Under general direction, the Payroll/Personnel Services Specialist will : Provide payroll, benefit and personnel services for In-Home Supportive Services (IHSS) homecare providers Assist IHSS workers in completing State mandated enrollment requirements Be the point of contact for homecare providers working for IHSS clients in San Mateo County Implement State IHSS regulation as it applies to Provider Management and Payroll The ideal candidate will have: Ability to quickly learn and retain proficiency on complex processes and automated systems Ability to perform data entry with accuracy and attention to detail Ability to perform mathematic calculations with speed and accuracy Ability to interpret and apply complex regulations, policies and procedures Ability to handle multiple tasks and keep track of workflows with accuracy Excellent customer service and interpersonal skills Ability to train others in complex tasks Ability to work well in a team and take initiative on shared responsibilities PUBLIC AUTHORITY The Public Authority (PA) was established by the San Mateo County Board of Supervisors in 1993 for the purpose of administering the provider components of the County of San Mateo's In Home Supportive Services (IHSS) program. The IHSS Program provides homecare services to Medi-Cal eligible individuals who are aged, blind or disabled to assist them to remain safely in their homes as an alternative to out-of-home care. The Public Authority is advised by the Public Authority Advisory Committee, which is an advisory board appointed by the Board of Supervisors, with a majority of the membership being designated for current or past consumers of personal care assistance. The Public Authority serves as the employer of record for IHSS workers, with the IHSS consumer retaining the right to hire, fire and train their worker. The Public Authority's responsibilities include operating a Registry that recruits, screens and refers potential home care providers to IHSS consumers needing personal assistance in their home; screening the backgrounds of IHSS providers in accordance with IHSS policies and regulations; providing training opportunities to IHSS providers to enhance their skills in serving IHSS consumers; and offering support and assistance to Registry consumers and providers to ensure the employer-employee relationship between the Registry consumer and provider are functioning well. In San Mateo County, the Public Authority also provides personnel and payroll services for IHSS providers, maintaining the payment and employment records for approximately 5000 IHSS workers, troubleshooting issues with timecards and payment, conducting employment verifications, and responding to subpoenas of employment records. The unit also currently administers the health and COBRA benefits for IHSS workers. Examples Of Duties Duties may include, but are not limited to, the following: Perform difficult, technical and specialized office support work, relating specifically to employer-of-record, payroll and benefits administration, which may require the use of independent judgment and the application of technical skills. Conduct enrollment interviews, verify and accurately enter applicant's information into State's Payroll and Case Management system. Conduct new provider orientation. Process requests for employment verification in a timely manner. Evaluate timesheet errors and manage corrections according to State program regulations. Manage administration of IHSS provider benefits. Communicate with clients, providers and social workers regarding implementation of all aspects of provider management in the IHSS program. Accurately assemble information from a variety of sources for the completion of forms and reports. Accurately process and scan forms. Provide extensive customer service through telephone, electronic and face-to-face interactions with providers and clients. Serve as Officer of the Day according to an established schedule. Perform quality assurance oversight on payroll, case and provider management activities. Assess irregular payroll activities and make appropriate referrals to Program Integrity Unit. Maintain case notes on work performed. Perform related duties as assigned. Qualifications Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Payroll/Personnel Coordinator II: One year of journey level general or fiscal office support experience which has included payroll or personnel assistance OR two years of general clerical or office assistant experience. Knowledge of: Methods and practices related to payroll and personnel processes in a complex, public agency. County labor contracts, Civil Service Rules and other related policies and procedures. Standard processes for completing and processing varied payroll and personnel documents. Office administrative practices and procedures, including record keeping and the operation of standard office equipment. Basic business data processing and business arithmetic, including percentages and decimals. Correct English usage, including spelling, grammar and punctuation. Record keeping principles and procedures. HRIS and timekeeping system. Skill/Ability to: Perform detailed technical and specialized payroll and personnel support work. Interpret complex written guidelines, rules, policies and procedures and accurately apply the direction provided to operational actions. and procedures. Understand immediate and downstream effects of executed actions, decisions and advice. Work independently and organize, prioritize and coordinate simultaneously occurring work activities. Establish and foster effective working relationships with those contacted in the course of the work. Analyze data and make arithmetic calculations as needed with speed and accuracy. Use initiative and sound independent judgment within established guidelines. Communicate effectively through verbal and written methods. Embrace and learn new technology, software or systems related especially those related to payroll and personnel coordination. Keep up to date and adapt quickly to changes in related procedures and HRIS business processes. Collaborate with managers and supervisors, give guidance and/or training on related payroll and personnel transactions. Operate standard office equipment, including a word processor, personal or on-line computer, and centralized telephone equipment. Application/Examination If you are interested in being considered for this position, the following materials must be electronically submitted in a Word or PDF format. Responses to Supplemental Questions Resumé Supplemental Questions: Describe the education and experience(s) that have prepared you for the position of Payroll/Personnel Services Specialist. Please include where your experience(s) were gained and the specific duties you performed. Describe your experience working in a customer-oriented environment where customer service was highly valued. What type of interaction did you have with the customers? Describe your work experience in reviewing, analyzing, and/or entering numeric data (data-entry). What challenges did you experience? How did you ensure the accuracy of your work? Give an example of an automated process or computer program you recently learned for work. What steps did you take to become proficient and to retain your proficiency? Please include the words "Public Authority Payroll/Personnel Services Specialist" in the subject line of the email submission. Please submit the required materials electronically via email to: Estella Castillo, Health Services Manager I ecastillo1@smcgov.org Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview. Apply immediately. Resumés will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process. NOTE : Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (responses to supplemental questions and a resume) will not be considered. The County of San Mateo requires that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County of San Mateo is proud to be an Equal Opportunity Employer.
County of San Mateo, CA Redwood City, CA, United States
Nov 19, 2021
Full Time
Description County of San Mateo is looking for customer service-oriented individuals to join our team. Patient Services Assistants perform a variety of duties, which may include interviewing and registering patients, managing patient appointments, explaining available coverage plans, financial screening, verifying insurance, using a computer to enter and retrieve data, assigning appropriate codes and processing billing documents, receiving payments for medical services, maintaining accurate records, and acting as receptionist to assist and respond to patient inquiries. Patient Services Assistant positions are located in the various divisions of the Health System, including San Mateo Medical Center and Clinics, Behavioral Health and Recovery Services, Family Health, and Public Health. Specific positions may require evening, weekend, holiday, or rotating shift work. Some positions may require bilingual skills. Fluency in both English and Spanish is required to be considered for a bilingual position. NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Examples Of Duties Duties may include, but are not limited to, the following: Answering and keeping detailed records of a high volume of incoming calls, completing reminder calls, and scheduling appointments over the phone. Educating and assisting incoming patients with registration, appointment information, insurance, and wait times. Registering/pre-registering new and existing patients. Adding and removing patient charges and diagnoses. Verifying patient eligibility. Documenting, recording, and entering patient appointments, billing information, insurance plans, and other confidential information in Electronic Medical Records and billing programs. Collecting payments from patients in person and through online billing services. Updating and maintaining accurate records in Electronic Medical Records, billing programs, and onsite filing system. Generating detailed confidential reports and filling out authorization forms. Assisting Patient Services Supervisor and Clinic Manager with assorted clerical office duties. Qualifications Knowledge of: Policies and procedures related to medical patient services, insurance and billing area to which assigned; medical terminology as related to office support work; office practices and procedures, including filing, reception and the operation of standard office equipment; basic business data processing principles and the use of word processing or computing equipment; business arithmetic; and basic recordkeeping principles and practices. Skill/Ability to: Perform accurate and detailed patient services office clerical work; prioritize work and coordinate several activities; operate standard office equipment, including a word processor and computer terminal; use initiative and sound independent judgment within established guidelines; work effectively with difficult people, including very sick or uncooperative patients; organize and maintain accurate files and records; make accurate arithmetic calculations; establish and maintain effective working relationships with those contacted in the course of the work; and understand and carry out oral and written instructions. Note: Specific positions may require the ability to type at a rate of 40 net words per minute from printed copy. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Patient Services Assistant II: One year of office support experience which involved direct patient contact in a medical setting. Application/Examination Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of a auto-scored relevant Training and Experience (T&E) evaluation (weight: pass/fail) based solely on the candidate's responses to the supplemental questions, followed by a standard, multiple-choice Civil Service Computer-Based Written Examination (weight:100%). Applicants who meet the minimum qualifications are not guaranteed advancement to the next phase of the examination process. All examinations will be given in the County of San Mateo, California and applicants must participate at their own expense. Qualified applicants will be notified via email, which will include the link to take the Computer-based Written Exam. Please make sure to read your notices carefully. Applicant requests for alternate test dates will not be granted. Accommodations for special medical conditions will be considered on a case-by-case basis. IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: Continuous Training and Experience Evaluation : TBD Computer-Based Written Exam: TBD The County of San Mateo requires that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy . At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer. HR Contact: Jennifer Wilson-Reyes (11182021) (Patient Services Assistant II - E412)
County of San Mateo, CA Redwood City, CA, United States
Nov 19, 2021
Full Time
Description FINAL DATE FOR FILING: CONTINUOUS THE POSITION The County of San Mateo is looking for four (4) bilingual individuals to join the County Manager's Office of Community Affairs, as an Outreach Coordinator Intern - III. Working in conjunction with the Office of Community Affairs team and modeling the effective outreach efforts of the 2020 Census, the Community Outreach Coordinator will participate in civic engagement, community outreach and education, supporting outreach efforts for multiple County departments and assisting in administrative duties. The County is committed to reaching diverse communities, providing resources and services that residents may need in order to thrive. The ideal candidate will be bilingual with the ability to speak Spanish, Tagalog, Cantonese and/or Mandarin or a language present in San Mateo County (such as Tongan, Samoan etc.) and/or the ability to connect with vulnerable and underserved communities in San Mateo County. The Community Outreach Coordinator will work in partnership with other bilingual team members from the Office of Community Affairs and, will report to the Community Affairs Manager. The Community Outreach Coordinator will also work with community leaders, members, and organizations including educators, non-profit organizations, religious groups, business owners, and youth from diverse perspectives and backgrounds. The Outreach Coordinator will support efforts to ensure that San Mateo County is an equitable and inclusive county. The position will require the ability to set goals and take action in all aspects of diversity, equity, and inclusion. Every member of San Mateo County deserves to thrive. Our County should be one where all can reach their full potential regardless of their race, gender identity, sexual orientation or what neighborhood they grew up in. The selected individual must be experienced working with people from all walks of life and must be able to conduct themselves appropriately. Examples Of Duties Responsibilities and duties include, but are not limited to, the following: Maintain strong relationships with community leaders, residents, and business owners to engage the overall community in various initiatives set by the County of San Mateo. Motivate residents (in language) to participate in county initiatives. Coordinate and conduct micro-targeted outreach in hard-to-reach communities that traditionally have not be engaged with the county. Collaborate with various County departments and act as a liaison between the unincorporated communities and public agencies to share information and collect public input. Participate in field outreach and education efforts, such as door-to-door canvassing, program registration, flyer distribution, and other events. Plan, coordinate, and staff a wide range of meetings, and events, such as Facebook Live and/or Zoom Webinars, which may include evenings and weekends. Translate documents, presentations, and other content. Update website, social media posts, mass emails, newsletters, and databases Design social media posts and graphics (in language) to encourage community engagement/participation - using Canva, Adobe Suite, Instagram, TikTok Perform administrative tasks such as invoicing, ordering office supplies, distributing supplies to partners, and other duties as assigned. Provide assistance and staff support as needed Position will be located in Redwood City, however will travel to various locations within the County to perform duties as described above. If you are interested in work that has an impact and makes positive change, we would like to hear from you! Qualifications Minimum Requirements: Education: The successful completion of a Bachelor's degree, preferably in a related field Language Skills: Oral and written fluency in English, Spanish, Chinese (Cantonese or Mandarin) or Tagalog is preferred Experience: Any work or volunteer experience that would likely provide the required knowledge and skills. Valid California Driver's License: Work requires the ability to provide grass-root canvassing and drive to/from San Mateo County cities using County vehicle. The ideal candidate will possess: Strong communication and interpersonal skills Professional experience with an emphasis on racial and social equity, and inclusion efforts Ability to coordinate multiple projects, organize priorities, and manage a flexible schedule Experience working with a diverse group of people (e.g. ethnic background, religion, nationality, education level, language, socio-economic status, etc.) Confidence in public speaking (including in additional bilingual language if applicable) Ability to work independently and complete tasks with minimal supervision and work collaboratively as a team member Ability to offer creative and innovative solutions or new programs for consideration and the ability to think critically about issues and challenge old ideas Experience creating visual and written materials or presentations; Some experience in web design and graphic design is preferred but not required - (ie. Canva, Adobe Creative Suite). Ability to work in a fast-paced environment, and to learn on-the-job Proficient computer skills; e.g. Microsoft Office, Google Applications Experience in social media content creation and driving engagement on Facebook, Instagram, and Twitter Flexibility to work outside of normal business hours, as needed Remote work, as needed Salary and Benefits: This position is funded for 12-months and could be extended contingent on performance and program needs. Depending on experience, the salary range is $25.21 - $33.62 per hour, including bilingual pay ($70 biweekly) . The position includes County benefits summarized at hr.smcgov.org/benefits. The position includes a portable 401A retirement plan and is not eligible for a defined benefit County pension. Application/Examination Anyone may apply. This is a continuous recruitment which may close at any time. Apply immediately. Because this is a continuous recruitment, a selection may be made at any time within the process. Application materials will be reviewed as they are received and those applicants demonstrating the matching skillsets will be invited to an interview. Bilingual skills and a bachelor's degree are preferred for this position. In addition to completing the County Employment Application Form, including the Supplemental Questionnaire, please attach the following documents in Word or PDF format: Resume Be sure to answer all of the following questions in the Supplemental Questionnaire: What other language are you fluent in besides English? (please explain level of fluency in reading, writing, and verbal) Describe your education and work experience that has prepared you for the Outreach Coordinator position. Describe your experience implementing, promoting, coordinating outreach/educational program, event or project. Include any lessons learned from your experience. Be specific. Describe your experience in website development and maintenance, include what applications were used. Describe your experience in successfully promoting community/civic engagement opportunities with diverse communities. Be specific. Describe a time when your communication skills have helped you succeed in completing a project to achieve the goal. Please explain your role and obstacles you overcame. Be specific. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to http://jobs.smcgov.org to apply. Incomplete applications, i.e., applications without the two attachments and a complete supplemental questionnaire, will not be considered. For additional information regarding the application process, please call (650) 722-3802 or (650) 363-1800. Apply Immediately. A selection could be made at any time. At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer. Analyst: Chaten Berry (Outreach Coordinator - Intern/Fellow III - I054) Keywords: Term, extra help, Chinese, Spanish, Tagalog, bilingual, coordinator
County of San Mateo, CA Redwood City, CA, United States
Nov 19, 2021
Full Time
Description Do you want to be a part of an award-winning team and work with amazing people? Apply for a Library Assistant position with San Mateo County Libraries and join us in igniting growth through transformative experiences! At San Mateo County Libraries you can make a difference in our communities by helping to create an informed community through creative outreach, exciting programming, and innovative technology. If you want to be part of our friendly customer service team that provides opportunities for discovery, enrichment, and uplifting the community, consider meeting us and joining our team! We respect, value, and celebrate diversity, and bilingual skills are always a plus as we serve a variety of communities in the county. The eligible list generated by this recruitment may be used to fill current and future vacancies throughout San Mateo County Libraries. The current vacancies are subject to change but are expected to be placed at branches supporting the Atherton, Pacifica, Portola Valley, and North Fair Oaks communities. We have both part-time and full-time positions available. Because of the diversity of the communities we serve, bilingual language skills (Mandarin, Cantonese, or Spanish) are strongly preferred and are required for some, but not all, of the vacancies. THE IDEAL CANDIDATE We are looking for enthusiastic, customer service-oriented and flexible Library Assistants who are effective in communicating with people from a variety of backgrounds. Experience working in a library, social services, youth development, education, or early childhood setting is also highly preferred. In addition, the ideal candidate will have the ability to: Seek out opportunities to inspire with friendly customer service and actively provide opportunities for discovery, enrichment, and uplifting the community. Communicate clearly and considerately with co-workers, volunteers, and patrons. Model exemplary customer care in all interactions--including in person, at a program, at outreach events, helping with library card or circulation issues, address suggestions for improvements, or otherwise ensure that our library users are uniformly welcomed. Work with a variety of technologies to provide services to library patrons and troubleshoot computer issues. Use independent judgment to interpret and apply library policies and procedures. Work collaboratively with staff and volunteers to reach goals. Plan and lead a variety of creative, exciting programs for the public in concert with Librarian and Community Program Specialist staff. Contribute innovative ideas for library programs and services in the branch and throughout SMCL. Thrive in a changing environment. Thrive in initiating interactions, starting conversations, and marketing the library to the community, one person at a time. Communicate inclusivity and cultural sensitivity and be approachable in verbal, written, and non-verbal communications. Work a required schedule that includes a combination of day, evening, and weekend shifts. SALARIES: Library Assistant I: $25.88 - $28.92 hourly Library Assistant II: $27.31 - $34.15 hourly NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Some extra help positions may be eligible for benefits under the Affordable Care Act. For more information, please see: https://hr.smcgov.org/sites/hr.smcgov.org/files/EH%20OE%202017%20Information.pdf Qualifications Knowledge of: Excellent customer service practices Modern library services and functions Internet searching skills Computers and technology Correct written and oral English usage Basic math Skill/Ability to: Deal tactfully and effectively with a wide variety of individuals Interpret and apply library procedures and policies Use, and teach patrons to use, a changing variety of technologies Plan, promote, and execute library programming Be flexible in responding to frequent change Direct and instruct volunteers Understand and follow oral and written directions Demonstrate accuracy and attention to detail Experience and Education: Qualified candidates possess any combination of education and experience that would likely provide them with the required knowledge, skills, and ability. Library Assistant I: No specific education or experience is required. Library Assistant II: One year of public contact and support experience in a library. Other Requirements: Must be available to work a schedule that includes a combination of days, evenings, and weekends. Application/Examination Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form. The examination process will consist of an application screening (weight: pass/fail) and a panel interview or oral examination (weight: 100%). Based solely on the information provided in the application materials, an application screening committee will select those applicants whose education, training and experience most closely matches the needs of the department. Those selected will be invited to a panel interview. Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . Applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the ' Apply ' button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: December 1, 2021 Application Screening: December 14-15, 2021 Civil Service Panel Interview: January 4-6, 2021 The County of San Mateo requires that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy . At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Employment Opportunity Employer. Analyst: Sedrick Dixon (111821) (Library Assistant I/II - K009/K010)
County of San Mateo, CA Redwood City, CA, United States
Nov 18, 2021
Full Time
Description The County of San Mateo's Information Services Department is seeking qualified candidates for the position of IS Communications Supervisor to lead the communications team. DEFINITION Under general direction, supervises, assigns, reviews, and participates in the work of staff responsible for the design, installation, configuration, maintenance, and repair of a variety of telecommunications, radio communications, and network equipment and systems; ensures work quality and adherence to established policies and procedures; performs the more technical and complex tasks relative to assigned area of responsibility; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned higher level manager. Exercises direct and general supervision over assigned staff. CLASS CHARACTERISTICS This is a full supervisory-level class in the Communications Specialist classification series that exercises independent judgment on diverse and specialized information services functions and has significant accountability and ongoing decision-making responsibilities associated with the work. The incumbent organizes and oversees day-to-day information services activities, projects, and programs for a major section within the division and is responsible for providing professional-level support to the management team in a variety of areas. This class is distinguished from other supervisors in the department by supervising staff primarily assigned to telecommunications, radio communications, and network systems support functions. This is an ideal opportunity for a successful IT professional with supervisory experience to blend the exciting and rapidly-changing advancements in technology with quality and rewarding public service work. Examples Of Duties Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Organizes, implement, directs, trains, motivates and supervises the work of subordinate employees who perform Telephony work Provides a highly advanced level of professional support in the County's Nortel (analog) and digital (Avaya) VoIP communications systems Analyzes customer technical and business operations, reports and special projects; identify and interpret technical and numerical information; identify problems and/or areas of improvement, recommend solutions such as new or revised operational and technical policy and procedures, and make timely and effective decisions Serve as the main interface for projects that need to interface with the telephony systems Develop work plans and methods to ensure that assigned work areas are functioning in the most effective and efficient manner Prepares and maintains, and guides staff in the development of comprehensive procedures' manuals and documentation, technical reports, and correspondence Gathers and evaluates information to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations Communicates technical information to a wide variety of users, both verbally and in writing for both technical and nontechnical audiences Interprets and applies complex and technical information pertaining to telephony and network systems Establish and maintain effective working relationships with those encountered during their work Ensures the functionality and operational stability of communications to include VoIP systems; optimizes and tunes systems to resolve performance issues; troubleshoots problems; tracks possible problem areas affecting response time; develops and implements recommendations for correction of problems and improvement in performance Develops and maintains excellent relationship with ISD Networking and Security Teams Performs other duties as assigned Qualifications Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: completion of coursework and/or training in information systems, computer science, or related field and five (5) years of increasingly responsible experience, including two (2) years of lead, supervisory, or project management responsibility, in providing technical support in the installation, maintenance, and repair of systems specific to radio communications, telecommunications, or network. Licenses and Certifications: Some positions may require possession of, or ability to obtain, a valid California Driver's License. Some positions may require possession of, or ability to obtain, industry-recognized information technology certifications. If assigned to Radio Communications assignment (in addition to above): Possession of, or ability to obtain, a General Radiotelephone Operator License issued by the Federal Communications Commission is desirable. Knowledge of: Principles and practices of employee supervision, including work planning, assignment, review and evaluation, coaching, mentoring, and the training of staff in work procedures. Basic principles and practices of budget development, administration, and accountability. Operations, services, and activities of assigned information services program. Advanced system infrastructure design, engineering, configuration, installation, and maintenance methods and techniques. Advanced techniques and methods of system evaluation, implementation, and documentation. Advanced troubleshooting, configuration, and installation techniques. Principles and practices for identifying systems-related issues and actions needed to improve or correct performance. Methods and techniques of evaluating business requirements and developing information systems solutions for strategic County systems. The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation. Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. Modern office practices, methods, and computer equipment and applications related to the work. English usage, spelling, vocabulary, grammar, and punctuation. Techniques for providing a high level of customer service by effectively dealing with vendors and County staff. Skill/Ability to: Plan, organize, schedule, assign, review, and evaluate the work of and train staff. Recommend and implement goals, objectives, and practices for providing effective and efficient services. Evaluate and recommend improvements in operations, procedures, policies, or methods. Analyze department procedures and data to develop logical solutions to complex systems problems. Recommend, evaluate, design, test, and install systems and supporting equipment. Provide advanced-level technical support in the design, installation, configuration, maintenance, and repair of a variety of telecommunications, radio communications, and network equipment and systems. Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service. Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations. Effectively represent the department and the County in meetings with contractors and vendors. Prepare clear and concise reports, correspondence, policies, procedures, and other written materials. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. Use English effectively to communicate in person, over the telephone, and in writing. Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Physical Demands Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various County sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift and carry materials and objects up to 50 pounds with the use of proper equipment and push and pull materials and objects up to 100 pounds with the use of proper equipment. Environmental Elements Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff when providing telecommunications, communications, and network equipment and systems support. Application/Examination Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date, will receive five points added to their final passing score on this examination. A supplemental application form must be submitted in addition to our regular employment application form. Resume or CV will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of an application screening (pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview, which may include the evaluation of a written and/or performance exercise given immediately preceding the interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply. ~ TENTATIVE RECRUITMENT SCHEDULE ~ Final Filing Date: Wednesday, December 15, 2021 11:59 PM Application Screening: December 16, 2021 Panel Interviews: January 12 and/or 13, 2022 The County of San Mateo requires that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy . At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer. HR Contact: Kristin Herman (11172021) (IS Communications Supervisor - V307)