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  • Emergency Services Dispatch Supervisor

    2600 Fresno Street, Fresno, California 93721 United States CITY OF FRESNO, CA Full Time 7273.00 - 8799.00 Nov 06, 2025
    City of Fresno Employer:

    CITY OF FRESNO, CA

    The City of Fresno is the largest city in the San Joaquin Valley and the fifth largest city in California, with a population of more than 545,000 residents. Fresno is the financial core of the San Joaquin Valley, and its economy relies on its large-scale agricultural production. Revitalization of Downtown Fresno's core and the construction of High Speed Rail are two of many exciting projects that continue to successfully support Fresno's growing economy.  Click HERE for a video about the great City of Fresno. Located in the geographical center of California, Fresno offers many sights. From fertile agricultural fields, an abundance of lakes, and the snowy Sierra Nevada mountain range, the scenic variety in Fresno is large. Fresno also features a diverse selection of dining, shopping, farmers markets, vibrant arts and culture, wineries, as well as a variety of attractions. With 300 days of sunshine a year, the climate in Fresno is the source of its agricultural productivity, and allows year-round recreational activities including sailing, snow and water skiing, fishing, backpacking, and golfing.   Los Angeles is approximately four hours south and the San Francisco Bay Area is approximately three hours north. Fresno is located in proximity to three sites of natural beauty: Yosemite National Park, Kings Canyon National Park, and Sequoia National Park. Residents and visitors alike enjoy these scenes and others, including the Sierra Nevada Mountains and the Pacific Ocean. Another advantage to living in Fresno is the exceptional housing that is available at lower price levels than California's other large metropolitan areas. There are four large school districts in the Fresno area: Fresno Unified, Central Unified, Sanger Unified and Clovis Unified. Fresno is the home of California State University, Fresno, as well as a number of other colleges and universities. The people of Fresno enjoy a wide variety of social, cultural, athletic, educational and recreational activities in an affordable and clean living environment. City Government Fresno is a full-service charter city operating under a strong mayor form of government. There are seven Council Members. The Council appoints the City Attorney and the City Clerk. The Mayor is elected at- large and does not serve on the Council, but has veto power over certain actions taken by the City Council. The City Manager, who is appointed by the Mayor, is responsible for appointing all other department heads in the City  

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    Job Description

    Position Description

    Come and join the City of Fresno in achieving our mission of Building a Better Fresno!

    The City of Fresno is currently recruiting for an Emergency Services Dispatch Supervisor. Under direction, supervises personnel in the Police Department engaged in dispatching public safety personnel and equipment. Incumbent plans, schedules, and supervises the activities of subordinates involved in dispatching police emergency and non-emergency calls. An Emergency Services Dispatcher Supervisor will be assigned to work a ten-hour period and are subject to work nights, weekends, holidays, and management-directed times as needed. Incumbents must be able to maintain confidentiality, handle multiple tasks simultaneously, and work in a fast-paced environment.

    Duties may include but are not limited to the following:

    Assigns and schedules the work of subordinate personnel on an assigned shift.

    Supervises subordinate personnel from all work shifts during the supervisors work hours.

    Provides for and participates in the training of all Communications Center personnel.
    Evaluates the work of subordinate personnel; prepares employee performance evaluations; counsels employees to correct deficiencies; investigates alleged misconduct and recommends disciplinary actions.

    Conduct staff briefings prior to the commencement of each shift.

    Investigates complaints and responds to citizen inquiries; handles unusual and complicated calls or situations.

    Controls and develops communications procedures.

    Maintains and prepares records and reports. Performs related duties as required.

    Full job description available to be viewed at:

    https://www.fresno.gov/wp-content/uploads/2023/12/Emergency-Services-Dispatch-Supervisor-12_23.pdf

    Multiple vacancies currently exist in the Police Department. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two years at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months.

    Pay,Benefits, & Work Schedule

    BENEFITS: UNIT 13 Classification City of Fresno Professional Employees Association (CFPEA)

    HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employees and dependents.
    FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses.
    DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings.
    MANAGEMENT LEAVE: 60 hours per fiscal year for only exempt employees.
    ANNUAL LEAVE: Accrue 15.5 hours per month with cash-out provisions.
    SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum
    HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days.
    LIFE INSURANCE: Benefit equal to annual salary; premium paid by the City.
    LONG-TERM DISABILITY: Benefit equal to 66.66% of monthly salary up to $7,500 per month after 30 days of disability; premium paid by the City.
    BILINGUAL PREMIUM: PAY: $100 per month
    HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free.
    RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.
    DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits include ownership of accumulated funds, compound interest earnings, and alternative distribution options.

    Additional information regarding the City of Fresno benefits is available at
    https://www.fresno.gov/personnel/human-resources-support/#tab-1

    The Requirements

    Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list.

    Experience:
    Five (5) years of experience in emergency services dispatching, which included operation of a multichannel radio and Computer-Assisted-Dispatch (CAD) system console and related equipment to dispatch public safety units.

    AND

    Education:
    Sixty (60) semester units from an accredited college or university in business administration, public administration, criminology, communications, or a related field may be substituted for one (1) year of qualifying experience.

    A copy of degree or college transcripts must be uploaded and included in your on-line application for verification of requirement. Applicants lacking the documentation may be rejected if relying upon education to meet the Minimum Requirements.

    The selected eligible candidates certified will be required to successfully pass a Department interview and complete a Computer Voice Stress Analyzer (CVSA) and/or polygraph test, a medical examination, and an extensive background investigation prior to employment with the City of Fresno.

    Possession of a valid California Drivers License may be required.

    How To Apply

    APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT www.fresno.gov/jobs. TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application.

    ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal.

    It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the "junk mail" or "spam" folders. It is the applicant's responsibility to check these folders.

    Applications must be submitted by midnight on the filing deadline, or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF-SERVICE.

    Selection Process

    The examination process may consist of the following:

    Application review - Qualifying Only: Applications which meet the minimum qualifications will be reviewed and a limited number of the most qualified candidates will be invited to the Oral Examination. Selection of the most qualified candidates will be based upon those applications demonstrating the greatest breadth and depth of applicable education, experience, skills and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for evaluation.

    Oral Exam: 100%: A panel of subject matter experts will conduct a job-related oral examination to evaluate a candidates knowledge of: principles and practices of effective employee supervision, including selection, training, work evaluation, and discipline; oral and written communication skills; and principles of good customer service or other topics related to a candidate's training, experience, and qualifications for the position of Emergency Services Dispatcher Supervisor. Candidates must achieve a passing score to qualify for the eligible list.

    The oral examination has been tentatively scheduled for the week of December 9, 2025.

    Veteran Preference Regulations

    Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Qualified veterans who pass the examination will have five (5) points added to their final score

    Additional Information

    HOW TO ATTACH DOCUMENTS TO OUR ONLINE APPLICATION:
    1. Your document must first be scanned and saved to a computer or thumb drive (save as the document name.)
    2. Then go to www.fresno.gov/jobs > City of Fresno Jobs > Apply On-Line.
    3. Enter the same Login Information (Username & Password) that is going to be used for the job you are applying to.
    4. Under the section My Career Tools (located towards the top of the page), Select Cover Letters & Attachments, and then Add Attachments towards the bottom.
    5. For Attachment Type, choose the most appropriate option (i.e. DIPLOMA/TRANSCRIPTS or DD214.)
    *If you do not see an appropriate choice, you may use Reference Attachments. Under Attachment Purpose, you can TYPE a description.
    6. Then Select Add Attachment and hit the Browse button to locate your attachment.
    7. Once you have selected your attachment, select Open, hit Upload and then Save & Return.
    8. After you confirm your attachment has been uploaded, then proceed to fill out your online application.

    Equal Opportunity Employer

    The City of Fresno is an Equal Opportunity Employer. Should you need special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination.

    Closing Date/Time: 11/19/2025
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    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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How Emergency Management Jobs Help Save Lives: A Guide for Job Seekers

How Emergency Management Jobs Help Save Lives: A Guide for Job Seekers
 

What Are Emergency Management Jobs in Government Agencies?

Emergency management careers in government agencies are crucial roles dedicated to protecting communities and coordinating responses to disasters and crises at local, state, and federal levels. Read on to find out if a job in this field is the right job for you.

These positions focus on safeguarding public safety and minimizing the impact of emergencies through careful planning, efficient response, and effective recovery efforts.
Government emergency management jobs typically exist within:
  1. Local government: City or county emergency management offices
  2. State government: State emergency management agencies
  3. Federal government: Federal Emergency Management Agency (FEMA) and other federal departments
Key responsibilities of government emergency management professionals include:
  1. Developing and maintaining emergency operations plans
  2. Coordinating with various government departments and agencies
  3. Managing emergency operations centers during crises
  4. Allocating resources and personnel during emergencies
  5. Conducting risk assessments and hazard analyses
  6. Implementing public education and awareness programs
  7. Overseeing disaster recovery and mitigation efforts
  8. Ensuring compliance with relevant laws and regulations
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Imagine being the person who designs an early warning system that saves thousands of lives during a tornado, or the one who coordinates a multi-agency response to a major flood. These are real examples of the critical work government emergency managers do. Did you know that government emergency management isn't just about responding to disasters? A significant part of the job involves prevention, preparedness, and helping communities become more resilient. Your work could stop a crisis before it even begins.

Government emergency managers must stay updated on the latest technologies and best practices. From using advanced weather modeling to predict severe storms to leveraging social media for public communication during crises, these professionals are at the forefront of applying innovative tools to protect citizens.

As climate change increases the frequency and severity of natural disasters, and as our society faces new challenges like cybersecurity threats, the role of government emergency management professionals becomes ever more vital.
 

The Impact of Emergency Management on Communities

Government emergency management professionals play a pivotal role in safeguarding lives, protecting property, and ensuring the resilience of communities in the face of disasters and crises. Their work touches every aspect of community life, often in ways that citizens may not immediately recognize. Emergency managers are at the forefront of protecting public safety. They develop early warning systems for natural disasters, create and implement evacuation plans, coordinate search and rescue operations, and ensure the continuity of essential services during crises.

Imagine being the person whose carefully crafted evacuation plan saves an entire town from a devastating wildfire. That's the kind of impact you could have in an emergency management role.
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But emergency management goes beyond immediate response. These professionals work to make communities more resilient by conducting risk assessments to identify vulnerabilities, implementing mitigation strategies to reduce potential damages, educating the public on preparedness measures, and developing long-term recovery plans.

The work of emergency managers also helps safeguard local economies by minimizing disruptions to businesses during disasters, facilitating rapid recovery efforts to get communities back on their feet, and managing disaster relief funds and resources effectively. Emergency managers serve as the crucial link between various government agencies, non-profit organizations, and the private sector. This coordination ensures a unified and efficient response to emergencies, maximizes the use of available resources, and reduces duplication of efforts and potential conflicts.

Effective emergency management builds public trust in government institutions by demonstrating preparedness and competence during crises, providing clear, timely, and accurate information to the public, and showing visible leadership during challenging times.

In times of crisis, communities look to their leaders for guidance and support. As an emergency manager, you could be that beacon of hope and stability when it's needed most.

Emergency management influences long-term community planning and development by advocating for resilient infrastructure, informing land-use decisions to reduce vulnerability to hazards, and promoting sustainable development practices. Emergency managers also play a crucial role in ensuring that all community members, especially vulnerable populations, are protected and supported during crises. They develop inclusive emergency plans, ensure equitable distribution of resources and assistance, and address the unique needs of diverse community groups.

Emergency management isn't just about responding to disasters – it's about creating stronger, more equitable communities. Your work could help ensure that no one is left behind when disaster strikes.

The impact of emergency management on communities is profound and far-reaching. From saving lives in immediate crises to shaping the long-term resilience and development of communities, emergency managers are instrumental in creating safer, stronger, and more prepared societies. As you consider a career in emergency management, remember that your work could be the difference between chaos and order, between devastation and swift recovery. Are you ready to take on this critical role and make a lasting impact on your community?

 

Skills Required for Success in Emergency Management

Success in government emergency management roles requires a unique blend of skills that combine leadership, analytical thinking, and interpersonal abilities. These professionals must be prepared to handle high-pressure situations while maintaining a clear head and a steady hand.

Ever wondered what it takes to be the calm in the storm, the voice of reason in chaos? Emergency management demands a special set of skills – let's explore if you have what it takes to excel in this critical field.

Leadership and Decision-Making

Emergency managers must be able to take charge in crisis situations, making quick, informed decisions that can have life-or-death consequences. They need to inspire confidence in their team and the public, even under extreme pressure. This requires not just the ability to lead, but also the courage to make tough calls when lives are on the line.

Communication

Clear, effective communication is paramount in emergency management. These professionals must be adept at conveying critical information to diverse audiences, from government officials and first responders to the general public. They should be skilled in both verbal and written communication and be able to translate complex technical information into easily understandable terms.

Analytical Thinking and Problem-Solving

Emergency situations rarely follow a script. Successful emergency managers must be able to analyze complex situations quickly, identifying key issues and developing innovative solutions on the fly. It also entails factoring in people's civil rights when they face emergencies. This requires a keen analytical mind and the ability to think outside the box when conventional approaches fall short.

Stress Management and Emotional Intelligence

Working in emergency management means dealing with high-stress situations regularly. The ability to remain calm under pressure, manage one's own emotions, and respond empathetically to the stress and trauma of others is crucial. Emotional intelligence helps in navigating the human aspects of disaster response and recovery.

Collaboration and Teamwork

Emergency management is inherently a team effort, involving coordination across multiple agencies and organizations. The ability to work effectively in a team, foster cooperation, and build strong relationships with diverse stakeholders is essential.

Adaptability and Flexibility

In the ever-changing landscape of emergency management, adaptability is key. Professionals in this field must be able to pivot quickly as situations evolve, adjusting plans and strategies in real-time. They should be comfortable with ambiguity and able to function effectively in unpredictable environments.

Technical Proficiency

While not all emergency management roles require deep technical expertise, a basic understanding of relevant technologies is important. This includes familiarity with emergency management software, GIS mapping tools, communication systems, and data analysis platforms.

Cultural Competence and Empathy

Communities are diverse, and emergencies affect different groups in various ways. Successful emergency managers must be culturally sensitive, able to understand and respect diverse perspectives, and ensure that emergency plans and responses are inclusive and equitable.

Project Management

Many aspects of emergency management involve overseeing complex, multi-faceted projects. Skills in planning, organizing, and managing resources are crucial for success in roles ranging from preparedness initiatives to recovery efforts.

Continuous Learning

The field of emergency management is constantly evolving, with new threats emerging and best practices developing. A commitment to ongoing learning and professional development is essential to stay current and effective in this dynamic field.

While some of these skills can be developed through training and experience, others – like the ability to remain calm under pressure or to think creatively in crisis situations – are often innate qualities. As you consider a career in emergency management, reflect on your own strengths and areas for growth. Do you have the foundation to become a skilled emergency manager? With the right combination of natural abilities, education, and experience, you could play a crucial role in safeguarding your community and saving lives.

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Launch your career with Careers in Government! Explore exciting opportunities, connect with passionate professionals, and shape your legacy.

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Education and Training for Emergency Management Roles

Embarking on a career in government emergency management requires a solid foundation of education and ongoing training. The field demands a unique combination of theoretical knowledge and practical skills, with opportunities for continuous learning and professional development.

Formal Education:

While some entry-level positions may only require a high school diploma, many emergency management roles prefer or require a bachelor's degree. Relevant fields of study include:

  • Emergency Management
  • Public Administration
  • Homeland Security
  • Public Safety
  • Criminal Justice
  • Environmental Science

For those aiming for leadership positions or specializations, a master's degree can be highly beneficial. Advanced degrees in Emergency Management, Public Administration, or related fields can provide deeper insights into policy-making, strategic planning, and advanced crisis management techniques.

Certifications:

Professional certifications can significantly enhance your credibility and career prospects in emergency management. Some key certifications include:

  • Certified Emergency Manager (CEM) from the International Association of Emergency Managers (IAEM)
  • Associate Emergency Manager (AEM) for those early in their careers
  • Various FEMA certifications through their Emergency Management Institute

These certifications often require a combination of education, experience, and passing an exam, demonstrating your commitment to the field and your expertise.

Practical Training:

Hands-on experience is crucial in emergency management. Many educational programs incorporate practical elements such as:

  • Internships with local emergency management agencies
  • Participation in disaster simulations and exercises
  • Volunteer work or internship opportunities with organizations like the Red Cross or local Community Emergency Response Teams (CERT)

Ongoing Professional Development:

Emergency management is a dynamic field, requiring professionals to stay updated on the latest trends, technologies, and best practices. Ongoing training opportunities include:

  • Workshops and seminars offered by professional organizations
  • FEMA's Emergency Management Institute courses (many available online)
  • State-specific training programs
  • Conferences and networking events in the emergency management community

Specialized Skills Training:

Depending on your specific role or career goals, you might pursue additional training in areas such as:

  • Incident Command System (ICS)
  • National Incident Management System (NIMS)
  • Crisis communication and public information
  • Hazardous materials management
  • Cybersecurity and critical infrastructure protection

Government-Specific Training:

For those pursuing careers in government emergency management, familiarity with government operations and policies is crucial. This might involve:

  • Training on local, state, or federal government procedures
  • Understanding of relevant laws and regulations
  • Courses on interagency cooperation and coordination

Military Experience:

Many successful emergency managers come from military backgrounds. The leadership, discipline, and crisis management skills developed in the military can translate well to emergency management roles.

As you consider your educational path in emergency management, remember that the field values a combination of formal education, practical experience, and ongoing professional development. Whether you're just starting your journey or looking to advance your career, there are numerous opportunities to enhance your knowledge and skills.

 

The Future of Emergency Management

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As we look to the horizon, the field of emergency management is poised for significant evolution, driven by technological advancements, changing global dynamics, and shifting societal needs. The future of this vital profession promises both exciting opportunities and formidable challenges for those ready to step into the role of community guardians.

Emergency management is calling for innovative minds like yours - just check out the new jobs posted below and fine-tune your resume.

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