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  • Emergency Communications Dispatcher II

    Salinas, California United States Monterey County Human Resources Full Time $6,478.16 - $8,847.97 Monthly Jan 02, 2026
    Monterey County Human Resources Employer:

    Monterey County Human Resources

    Monterey County Statement  Monterey County was founded in 1850 and is governed by the Monterey County Board of Supervisors. It is located on the beautiful Central Coast and is the longest county in California stretching 105 miles from the Santa Clara County border South to San Luis Obispo County.  Monterey County provides a full range of services to the community through its 26 departments and 5,000 plus employees.  As an employer, Monterey County is diverse and inclusive, and is an Equal Opportunity Employer.  We aspire to hire employees who will contribute to the County’s mission to excel at providing quality services for the benefit all Monterey County residents while developing, maintaining, and enhancing the resources of the region.  The County offers a great benefits package and provides the opportunity to work with amazing colleagues who support and promote a safe, healthy and prosperous community for all.  Monterey County is rich in coastal lands and agricultural fields and is also known as the Salad Bowl of the World.  Monterey County is the best place to work and prides itself on being the employer of choice. The Right Career, Right Here! For more information please visit our website Please visit our Facebook page.

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    Job Description

    Position Description

    Final Filing Deadline: Continous

    Exam #26/80S21/01LC

    Calling all EXPERIENCED 9-1-1 Dispatchers to join our team.

    THIS IS NOT AN ENTRY LEVEL POSITION

    Applicants must have current experience as a public safety dispatcher.

    The Emergency Communications Department (ECD) also referred to as “9-1-1” is a standalone Department that operates the Countywide consolidated emergency communications system. The Department is the primary Public Safety Answering Point (PSAP) for the County of Monterey and provides emergency and non-emergency call answering and dispatch services, including status reporting and coordination to the County Sheriff, Probation Department, 11 of the 12 incorporated city police departments, fire agencies for all 12 cities, three County fire districts, the Monterey Regional Airport District, Salinas Valley State Prison, and California State University Monterey Bay Police Department and associated activity for after-hours dispatch of other non-public safety responders.

    Position Summary
    The Department has a 24-seat primary center as well as remote location with 12 seats. Central Square Enterprise CAD, and a Harris Radio system are utilized. Communications Dispatcher II's are under general supervision, to dispatch public safety personnel and equipment for law and fire agencies. All dispatchers answer 9-1-1 and non-emergency calls. This is the journey level class in the Emergency Communications Dispatcher series.

    The Eligible List established by this recruitment process may be used to fill current and future vacancies on a regular full-time basis.

    Examples of Duties

    • Receives 9-1-1 and non-emergency calls for service; utilizes interrogation techniques/protocols to evaluate what type of help is needed; transmits radio traffic in response to complaints and inquiries from law enforcement, fire, other responders, and the public
    • Enters information by typing while having a live conversation into a computer-aided dispatch (CAD) system
    • Determines scene and responder safety; transfers the call to the proper emergency service provider, or provides information to field units and/or public
    • Manages callers who may be in distress and highly emotional
    • Initiates incident response
    • Dispatches police or fire personnel and equipment on both routine and emergency calls utilizing the computer-aided dispatch system, computer terminals, radio dispatching consoles, and related equipment
    • Controls radio traffic, monitors, and maintains status of assigned public safety personnel and equipment at all times; anticipates needs of public safety personnel
    • Analyzes situations accurately and takes effective action to help assure officer and public safety
    • Utilizes map and GIS software programs to identify the location of an incident and to monitor units
    • Inquires, interprets, verifies, receives, and disseminates information from law enforcement computer networks relating to wanted persons, stolen property, vehicle registration, and related matters
    • Provide instructional and on-the-job training to staff as assigned
    • Receives reports and coordinates the dispatching of emergency vehicles and public safety personnel
    • Provides backup to other dispatchers as necessary
    • Records the nature and source of all incoming and outgoing phone and radio messages as required
    • Relays critical information as quickly as possible
    To view the complete classification description, please visit the County of Monterey website:
    Emergency Communications Dispatcher II

    The Successful Candidate
    Will have a proven track record demonstrating the following knowledge, skills and abilities.
    Working knowledge of:
    • Techniques, procedures and methods used in the operation of a public safety communications center
    • The operation of a public safety computer-aided dispatch system, video display terminals, radio dispatching consoles, enhanced 9-1-1 telephone system and other associated public safety communications equipment
    • Two-way radio, telephone, and other related equipment commonly used in public safety dispatching
    • Rules and regulations of the Federal Communications Commission pertaining to radio and telephone operations
    Skill and Ability to:
    • Communicate clearly, concisely, and effectively
    • Effectively operate the public safety computer-aided dispatch system, telephone system, computer terminals, radio dispatch consoles and associated equipment
    • Monitor audible information from multiple sources (telephone, radio, and co-workers) in an open space and noisy environment
    • Interpret rules, regulations, policies and procedures
    • Document information in English in a clear, organized, concise, and understandable manner
    • Coordinate multiple events and emergency responses
    • Retain, recall, and evaluate facts and/or details solely from memory
    • Deal tactfully with the general public, law enforcement and other officials
    • Empathize with members of the public in sensitive and/or distressful situations
    • Perform multiple tasks while monitoring background telephone and radio communications
    • Multi-task requiring simultaneous typing (rapid keyboard), talking on the radio, answering multiple telephone calls and radio traffic, and switching between computer screens and applications
    • Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations
    • Read and interpret various mapping devices and relay pertinent information
    • Establish and maintain cooperative relationships with co-workers, management staff, public safety personnel, and the general public
    • Provide effective customer service
    • Transition from periods of mental and physical inactivity to periods of intense and stressful mental and physical activity (rapid keyboarding) at a moment’s notice
    • Use a computer and keyboard and computer equipment with a moderate speed and a high level of accuracy
    • Accurately type a minimum of 30wpm (net on a computer keyboard)


    Examples of Experience/Education/Training

    Any combination of training, education, and/or experience which provides the knowledge, skills and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is:
    Experience :
    Approximately one year of experience performing duties comparable to the position of Communications Dispatcher I in Monterey County.

    Additional Information

    REQUIRED CONDITIONS OF EMPLOYMENT
    As a condition of employment, the incumbent will be required to:
    • Possess and maintain a valid California Class C driver’s license or the ability to provide suitable transportation that is approved by the appointing authority
    • Be available to work a flexible schedule, including evenings, weekends, holidays, and during times of disaster and/or emergency; travel out of County to attend meetings
    • Willingness and ability to remain seated at a console for long periods of time
    • Work mandatory overtime as assigned
    • Must be able to pass a thorough law enforcement background investigation
    • Per Commission on Peace Officer Standards and Training (POST) Program Regulation 1018, every Public Safety Dispatcher shall satisfactorily complete the Continuing Professional Training (CPT) requirement of twenty-four (24) or more hours of POST-qualifying training during every two-year CPT cycle, based on the statewide CPT Anniversary Date as specified in subsection 1018(d)(2)
    • Pursuant to Commission on Peace Officer Standards and Training (POST) Program Regulations Section 1018, possession of a California POST-certified Public Safety Dispatchers’ Basic Certificate within one year

    BENEFITS:
    The County of Monterey offers an excellent benefits package. Please visit our website to view the J-Unit Benefit Summary Sheet . This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.

    NOTES:
    • As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions.
    • Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form 1-9.
    • If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.

    Application and Selection Procedures

    Apply On-Line at https://www.governmentjobs.com/careers/countyofmonterey

    or

    Hard copy applications may be obtained from and submitted during normal

    business hours, Monday - Friday, 8:00 AM - 5:00 PM by contacting:

    Monterey County, Human Resources Department

    168 W. Alisal Street, 3rd Floor
    Salinas, CA 93901

    Phone: (831) 759-6723

    The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include:
    • A completed County of Monterey Employment Application
    • Responses to the Supplemental Questions
    Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.

    HIRING PREFERENCE FOR VETERANS AND ELIGIBLE MILITARY SPOUSES

    The County of Monterey is committed to honoring the service and sacrifice of veterans and eligible military spouses (i.e., surviving spouses of veterans, spouses of totally disabled veterans, and spouses of active-duty service members) and awards veterans’ preference points for this recruitment. To obtain a Veterans and Eligible Military Spouse Preference Application, please visit the Human Resources website or click on the following link: Click Here to View the Veterans and Eligible Military Spouse Preference Application

    To apply for veterans’ preference points, veterans or eligible military spouses must complete and email a Veterans and Eligible Military Spouse Preference Application with supporting documentation of their eligibility within 5 business days of submitting their job application to VeteransPreferencePoints@countyofmonterey.gov
    EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION
    Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Laura Carucci, Human Resources Analyst, at CarucciLR@countyofmonterey.gov or (831) 759-6723.

    http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet

    Closing Date/Time: Continuous

    Special Instructions

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.
    Apply Now View job Employer Profile

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

LATEST JOBS

How Emergency Management Jobs Help Save Lives: A Guide for Job Seekers

How Emergency Management Jobs Help Save Lives: A Guide for Job Seekers
 

What Are Emergency Management Jobs in Government Agencies?

Emergency management careers in government agencies are crucial roles dedicated to protecting communities and coordinating responses to disasters and crises at local, state, and federal levels. Read on to find out if a job in this field is the right job for you.

These positions focus on safeguarding public safety and minimizing the impact of emergencies through careful planning, efficient response, and effective recovery efforts.
Government emergency management jobs typically exist within:
  1. Local government: City or county emergency management offices
  2. State government: State emergency management agencies
  3. Federal government: Federal Emergency Management Agency (FEMA) and other federal departments
Key responsibilities of government emergency management professionals include:
  1. Developing and maintaining emergency operations plans
  2. Coordinating with various government departments and agencies
  3. Managing emergency operations centers during crises
  4. Allocating resources and personnel during emergencies
  5. Conducting risk assessments and hazard analyses
  6. Implementing public education and awareness programs
  7. Overseeing disaster recovery and mitigation efforts
  8. Ensuring compliance with relevant laws and regulations
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Imagine being the person who designs an early warning system that saves thousands of lives during a tornado, or the one who coordinates a multi-agency response to a major flood. These are real examples of the critical work government emergency managers do. Did you know that government emergency management isn't just about responding to disasters? A significant part of the job involves prevention, preparedness, and helping communities become more resilient. Your work could stop a crisis before it even begins.

Government emergency managers must stay updated on the latest technologies and best practices. From using advanced weather modeling to predict severe storms to leveraging social media for public communication during crises, these professionals are at the forefront of applying innovative tools to protect citizens.

As climate change increases the frequency and severity of natural disasters, and as our society faces new challenges like cybersecurity threats, the role of government emergency management professionals becomes ever more vital.
 

The Impact of Emergency Management on Communities

Government emergency management professionals play a pivotal role in safeguarding lives, protecting property, and ensuring the resilience of communities in the face of disasters and crises. Their work touches every aspect of community life, often in ways that citizens may not immediately recognize. Emergency managers are at the forefront of protecting public safety. They develop early warning systems for natural disasters, create and implement evacuation plans, coordinate search and rescue operations, and ensure the continuity of essential services during crises.

Imagine being the person whose carefully crafted evacuation plan saves an entire town from a devastating wildfire. That's the kind of impact you could have in an emergency management role.
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But emergency management goes beyond immediate response. These professionals work to make communities more resilient by conducting risk assessments to identify vulnerabilities, implementing mitigation strategies to reduce potential damages, educating the public on preparedness measures, and developing long-term recovery plans.

The work of emergency managers also helps safeguard local economies by minimizing disruptions to businesses during disasters, facilitating rapid recovery efforts to get communities back on their feet, and managing disaster relief funds and resources effectively. Emergency managers serve as the crucial link between various government agencies, non-profit organizations, and the private sector. This coordination ensures a unified and efficient response to emergencies, maximizes the use of available resources, and reduces duplication of efforts and potential conflicts.

Effective emergency management builds public trust in government institutions by demonstrating preparedness and competence during crises, providing clear, timely, and accurate information to the public, and showing visible leadership during challenging times.

In times of crisis, communities look to their leaders for guidance and support. As an emergency manager, you could be that beacon of hope and stability when it's needed most.

Emergency management influences long-term community planning and development by advocating for resilient infrastructure, informing land-use decisions to reduce vulnerability to hazards, and promoting sustainable development practices. Emergency managers also play a crucial role in ensuring that all community members, especially vulnerable populations, are protected and supported during crises. They develop inclusive emergency plans, ensure equitable distribution of resources and assistance, and address the unique needs of diverse community groups.

Emergency management isn't just about responding to disasters – it's about creating stronger, more equitable communities. Your work could help ensure that no one is left behind when disaster strikes.

The impact of emergency management on communities is profound and far-reaching. From saving lives in immediate crises to shaping the long-term resilience and development of communities, emergency managers are instrumental in creating safer, stronger, and more prepared societies. As you consider a career in emergency management, remember that your work could be the difference between chaos and order, between devastation and swift recovery. Are you ready to take on this critical role and make a lasting impact on your community?

 

Skills Required for Success in Emergency Management

Success in government emergency management roles requires a unique blend of skills that combine leadership, analytical thinking, and interpersonal abilities. These professionals must be prepared to handle high-pressure situations while maintaining a clear head and a steady hand.

Ever wondered what it takes to be the calm in the storm, the voice of reason in chaos? Emergency management demands a special set of skills – let's explore if you have what it takes to excel in this critical field.

Leadership and Decision-Making

Emergency managers must be able to take charge in crisis situations, making quick, informed decisions that can have life-or-death consequences. They need to inspire confidence in their team and the public, even under extreme pressure. This requires not just the ability to lead, but also the courage to make tough calls when lives are on the line.

Communication

Clear, effective communication is paramount in emergency management. These professionals must be adept at conveying critical information to diverse audiences, from government officials and first responders to the general public. They should be skilled in both verbal and written communication and be able to translate complex technical information into easily understandable terms.

Analytical Thinking and Problem-Solving

Emergency situations rarely follow a script. Successful emergency managers must be able to analyze complex situations quickly, identifying key issues and developing innovative solutions on the fly. It also entails factoring in people's civil rights when they face emergencies. This requires a keen analytical mind and the ability to think outside the box when conventional approaches fall short.

Stress Management and Emotional Intelligence

Working in emergency management means dealing with high-stress situations regularly. The ability to remain calm under pressure, manage one's own emotions, and respond empathetically to the stress and trauma of others is crucial. Emotional intelligence helps in navigating the human aspects of disaster response and recovery.

Collaboration and Teamwork

Emergency management is inherently a team effort, involving coordination across multiple agencies and organizations. The ability to work effectively in a team, foster cooperation, and build strong relationships with diverse stakeholders is essential.

Adaptability and Flexibility

In the ever-changing landscape of emergency management, adaptability is key. Professionals in this field must be able to pivot quickly as situations evolve, adjusting plans and strategies in real-time. They should be comfortable with ambiguity and able to function effectively in unpredictable environments.

Technical Proficiency

While not all emergency management roles require deep technical expertise, a basic understanding of relevant technologies is important. This includes familiarity with emergency management software, GIS mapping tools, communication systems, and data analysis platforms.

Cultural Competence and Empathy

Communities are diverse, and emergencies affect different groups in various ways. Successful emergency managers must be culturally sensitive, able to understand and respect diverse perspectives, and ensure that emergency plans and responses are inclusive and equitable.

Project Management

Many aspects of emergency management involve overseeing complex, multi-faceted projects. Skills in planning, organizing, and managing resources are crucial for success in roles ranging from preparedness initiatives to recovery efforts.

Continuous Learning

The field of emergency management is constantly evolving, with new threats emerging and best practices developing. A commitment to ongoing learning and professional development is essential to stay current and effective in this dynamic field.

While some of these skills can be developed through training and experience, others – like the ability to remain calm under pressure or to think creatively in crisis situations – are often innate qualities. As you consider a career in emergency management, reflect on your own strengths and areas for growth. Do you have the foundation to become a skilled emergency manager? With the right combination of natural abilities, education, and experience, you could play a crucial role in safeguarding your community and saving lives.

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Education and Training for Emergency Management Roles

Embarking on a career in government emergency management requires a solid foundation of education and ongoing training. The field demands a unique combination of theoretical knowledge and practical skills, with opportunities for continuous learning and professional development.

Formal Education:

While some entry-level positions may only require a high school diploma, many emergency management roles prefer or require a bachelor's degree. Relevant fields of study include:

  • Emergency Management
  • Public Administration
  • Homeland Security
  • Public Safety
  • Criminal Justice
  • Environmental Science

For those aiming for leadership positions or specializations, a master's degree can be highly beneficial. Advanced degrees in Emergency Management, Public Administration, or related fields can provide deeper insights into policy-making, strategic planning, and advanced crisis management techniques.

Certifications:

Professional certifications can significantly enhance your credibility and career prospects in emergency management. Some key certifications include:

  • Certified Emergency Manager (CEM) from the International Association of Emergency Managers (IAEM)
  • Associate Emergency Manager (AEM) for those early in their careers
  • Various FEMA certifications through their Emergency Management Institute

These certifications often require a combination of education, experience, and passing an exam, demonstrating your commitment to the field and your expertise.

Practical Training:

Hands-on experience is crucial in emergency management. Many educational programs incorporate practical elements such as:

  • Internships with local emergency management agencies
  • Participation in disaster simulations and exercises
  • Volunteer work or internship opportunities with organizations like the Red Cross or local Community Emergency Response Teams (CERT)

Ongoing Professional Development:

Emergency management is a dynamic field, requiring professionals to stay updated on the latest trends, technologies, and best practices. Ongoing training opportunities include:

  • Workshops and seminars offered by professional organizations
  • FEMA's Emergency Management Institute courses (many available online)
  • State-specific training programs
  • Conferences and networking events in the emergency management community

Specialized Skills Training:

Depending on your specific role or career goals, you might pursue additional training in areas such as:

  • Incident Command System (ICS)
  • National Incident Management System (NIMS)
  • Crisis communication and public information
  • Hazardous materials management
  • Cybersecurity and critical infrastructure protection

Government-Specific Training:

For those pursuing careers in government emergency management, familiarity with government operations and policies is crucial. This might involve:

  • Training on local, state, or federal government procedures
  • Understanding of relevant laws and regulations
  • Courses on interagency cooperation and coordination

Military Experience:

Many successful emergency managers come from military backgrounds. The leadership, discipline, and crisis management skills developed in the military can translate well to emergency management roles.

As you consider your educational path in emergency management, remember that the field values a combination of formal education, practical experience, and ongoing professional development. Whether you're just starting your journey or looking to advance your career, there are numerous opportunities to enhance your knowledge and skills.

 

The Future of Emergency Management

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As we look to the horizon, the field of emergency management is poised for significant evolution, driven by technological advancements, changing global dynamics, and shifting societal needs. The future of this vital profession promises both exciting opportunities and formidable challenges for those ready to step into the role of community guardians.

Emergency management is calling for innovative minds like yours - just check out the new jobs posted below and fine-tune your resume.

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