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  • Library Customer Service Representative III

    Olathe, Kansas United States City Of Olathe Full Time Nov 19, 2025
    City of Olathe Employer:

    City Of Olathe

    The City of Olathe consistently ranks as one of the best places to work, live and raise a family. That didn’t happen by accident.It happened because thousands of dedicated City employees work each day to make life better in our community. “Setting the standard for excellence in public service” is not just a saying in Olathe. It is what we do.Olathe’s quality of life is second to none, and we believe our employees deserve the same. The City of Olathe values and fosters an innovative, diverse, and inclusive culture. We offer competitive pay, health and dental coverage, retirement plans, and educational reimbursement. Employees can take advantage of the all-encompassing LiveWell wellness program to help them be their best selves—mentally, physically, socially, and financially. The City of Olathe champions continuous training and development for employees at all levels. It is our belief that if our employees continue to grow and be successful, both personally and professionally, then the City will serve our residents in the best ways possible.If you’re looking for a career where you can serve others, make a difference, and grow, then your path starts here.

    Job Description

    If you are a current City of Olathe employee, please click this link to apply through your Workday account.

    Employment Type
    Full Time

    Job Summary

    Join our team as a Library Customer Service Representative III where you'll play a pivotal role in delivering exceptional customer service our customers. As a team lead, you will oversee the daily operations of the customer service department, providing leadership, guidance, and support to ensure a seamless experience for library users. We're seeking a dedicated individual with strong leadership skills, a passion for customer satisfaction, and the ability to foster a collaborative team environment. If you're ready to lead by example and make a meaningful impact in our library community, we encourage you to apply for this exciting opportunity.

    Hiring range: $21.75 to $24.08 hourly, depending on qualifications.

    For more details, review the full job details and requirements below.

    The Customer Service Representative III provides front-line customer support for City services in response to customer requests in person, over the phone or online, working independently with limited direction and in support of other team members. The position focuses on evaluating requests, inquiries and complaints to find the most effective and efficient method of executing, providing information, or resolving the situation in a positive manner. The Customer Service Representative III is the third level in a three-level career progression of Customer Service Representative I, II, and III.

    Key Responsibilities
    • Provides information to customers for various City services in like kind to how the request was submitted (in person, over the phone or online); serves as a subject matter expert on topics of varying nature across citywide services to provide effective customer service.
    • Utilizes multiple computer software applications to initiate and process service requests, reporting queries and internal process audits; maintains elevated working knowledge of systems to support other customer service staff members; contributes to the creation and revisions of documented business requirements to increase efficiencies and adopt systematic solutions as appropriate; assists Customer Service business process owners with script writing techniques and review.
    • Provides training on business processes to customer service staff members, supervisors, and team leaders.
    • Assists Customer Service Supervisors as tier-one support for escalating customer issues; serves as a Team Lead, responsible for managing front-line staff when Customer Service Management team is unavailable.


    Qualifications

    Experience: At least three years of increasingly responsible administrative or customer relations experience is required. Experience in a specific specialized area of service such as library services or utility services may be required. Effective interpersonal and communication skills are required along with proficiency in Microsoft Office programs.

    Education: A high school diploma or equivalent is required. Course work in business, public administration, or other related field is preferred.

    Licenses & Certifications: None required.

    Language: Proficiency in both written and verbal English is required with additional proficiency in Spanish and American Sign Language preferred.

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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Top Library Jobs: Explore Roles, Skills, and Growth Paths

Top Library Jobs: Explore Roles, Skills, and Growth Paths
 

Introduction

Library jobs offer career opportunities for individuals passionate about information, education, and serving communities. Whether you’re looking for entry-level positions or aspiring to take on leadership roles, the library field provides a dynamic and evolving career path.

Job seekers can find roles matching their skills, qualifications, and career aspirations, from public libraries to specialized institutions. This article explores key aspects of library career paths, necessary qualifications, how to search for current job openings and tips for standing out in the competitive library job market.

 

1. Library Career Paths

Libraries are multifaceted institutions that employ professionals across various roles. Each role is critical in maintaining library operations and serving the public.

Types of Jobs

Some of the most common positions include librarians, assistants, and managers. Librarians are responsible for managing collections, assisting patrons with research, and organizing programs that promote literacy. Library assistants support day-to-day operations, helping with book organization, technology use, and customer service. Library managers oversee the facility, handling budgets, staffing, and program development.

Different Library Types

Opportunities exist across different library types, including public, academic, and special libraries. Public libraries are community hubs offering free access to information and resources. Academic libraries, conversely, cater to students, faculty, and researchers, providing access to specialized databases and scholarly materials. Special libraries, such as law firms or corporations, offer niche services requiring subject-specific expertise.

Employers & Opportunities

Library professionals can work for various employers, including public library systems, universities, and county branches. Other employers might include government organizations, schools, or private institutions. Job opportunities can vary depending on location, budget, and the library’s specific needs.

 

2. Key Skills and Qualifications

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A career in the library field requires a mix of technical and interpersonal skills. Beyond just loving books, library professionals need a diverse set of abilities to succeed.

Customer Service Experience

One of the most critical skills in this field is customer service experience. Libraries serve a wide array of patrons, from children to elderly users, and providing excellent service is a key aspect of the job. Communication skills are also essential, as library workers often guide users through research, help with technology, or assist in finding resources.

Qualifications

Qualifications vary depending on the role. Entry-level positions, such as library assistants, typically require a high school diploma. Librarians, on the other hand, usually need a Master of Library Science (MLS) degree. Many roles also require experience with digital tools, including library databases, e-resources, and cataloging systems.

Additional Skills

In addition to formal qualifications, soft skills like organization, multitasking, and problem-solving are valuable. A strong resume highlighting your technology skills and experience with public engagement will set you apart. Many libraries now emphasize the need for digital literacy as technology continues to play a significant role in library services.

3. Job Search and Current Openings

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Finding the right library job involves knowing where to look and how to navigate the job search process.

Job Listings & Platforms

There are several platforms designed explicitly for library job listings. Websites like the American Library Association (ALA) job board, local government websites, and general job platforms like Indeed or LinkedIn are great places to start. Some library systems post openings directly on their websites, where you can find job openings tailored to specific areas or positions.

Part-Time & Full-Time Roles

Libraries often offer a range of work schedules, from full-time positions to part-time and even volunteer opportunities. Full-time roles, such as librarians or library managers, usually come with benefits like health insurance and paid holidays. Part-time positions, including evening or weekend hours, provide flexibility for those with other commitments.

Hiring Process

The hiring process for library jobs typically involves submitting a resume and cover letter through the employer’s application portal. If selected, candidates are invited for interviews, which may include multiple stages depending on the role. During this process, it’s essential to demonstrate your knowledge of the library system, customer service experience, and technology skills.

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4. Career Development and Advancement

A career in the library field offers numerous growth opportunities, from entry-level positions to leadership roles.

Professional Growth

Career planning is essential for advancing in the library profession. For example, starting as a library assistant can lead to more senior roles like librarian or branch manager. Many libraries encourage ongoing education and career planning, with opportunities for workshops, conferences, and certifications that enhance your skill set.

Leadership Roles

For those interested in leadership, positions such as department heads or library directors offer the chance to shape the direction of library services. These roles require experience and advanced qualifications, such as an MLS or additional certifications in library management.

Continued Learning

Professional development is a key aspect of career growth in libraries. The field is constantly evolving, with new technologies and trends emerging regularly. Staying up-to-date through continued learning—whether through webinars, conferences, or certifications—will help you stay competitive and advance in your career.

 

5. Library Job Boards and Resources

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Finding and applying for library jobs can be streamlined by using specialized resources.

Job Search Tools

Numerous tools help job seekers find library positions. Library job boards, such as those provided by the ALA, allow candidates to filter jobs by location, type, and qualifications. Local government job boards may also list library job openings for county or municipal positions. To ensure accuracy, verify the details of job postings before applying.

Additional Resources

In addition to job boards, various tools assist with resume building and interview preparation. Online platforms like LinkedIn offer tools to polish your resume and connect with professionals in the field. Other resources include career counseling services and resume-building guides tailored to library professionals.

 

6. Standing Out as a Candidate

The library job market can be competitive, but you can stand out and secure your ideal position with the right approach.

Crafting Strong Applications

A well-written cover letter and resume can set you apart from other candidates. Be sure to tailor each application to the specific job and highlight your relevant experience, especially any customer service roles or library work you’ve completed. Highlighting your digital literacy and familiarity with library systems can also give you an edge.

Gaining Experience

One way to gain valuable experience is through internships, volunteer roles, or part-time positions. These opportunities allow you to develop critical skills while building a professional network. Many libraries welcome volunteers, especially for programs like literacy outreach or book sorting, providing hands-on experience in the field.

Job Perks

Many library jobs offer appealing benefits, such as paid holidays, flexible scheduling, and opportunities to work weekends or evenings. These perks can provide work-life balance and make library jobs attractive to many applicants.

 

Conclusion

Library careers offer a diverse and fulfilling path for those passionate about education, information, and community service. Opportunities abound across every library type, whether you’re just starting or advancing. By keeping an eye on each job listing and considering roles that fit your preferred hour and week, you can find the right fit for your career. Use available resources and continue pursuing your career goals in this rewarding field.

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