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  • Events Services Supervisor (Guest Services Supervisor)

    Sacramento, California United States City of Sacramento, CA Full Time $77,377.40 - $108,877.76 Annually Nov 16, 2025
    City of Sacramento Employer:

    City of Sacramento, CA

    The City of Sacramento, Sacramento County, California, was founded in 1849, and is the oldest incorporated city in California. In 1920, Sacramento City voters adopted a City Charter (municipal constitution) and a City Council-City Manager form of government, which are still used today. The City Council consists of a Mayor elected by all City voters, and Councilmembers elected to represent the eight separate Council districts in the City. Each district is a separate geographical area with a population of about 51,000 residents. Each Councilmember must be a registered voter and live in the district they represent. Elected members serve 4 year terms and elections are staggered every two years in even numbered years. (Council District Information, including summary report of population and racial statistics). The Council establishes City policies, ordinances, and land uses; approves the City's annual budget, contracts, and agreements; hears appeals of decisions made by City staff or citizen advisory groups; and appoints four Charter Officers, a City Manager, City Attorney, City Treasurer, and City Clerk. Councilmembers serve on several working committees, such as Law and Legislation, and Personnel and Public Employees. In 2002, City voters amended the City Charter and established a Compensation Commission to set the compensation for the Mayor, Council members and public members of City boards and commissions. This Charter Amendment also established the Mayor's position as a full-time job. The City also has a Legislative Affairs Unit; it's primary purpose is to advocate, coordinate and advance the City's legislative agenda to enhance the City's ability to govern and provide essential municipal and community services.             

    Job Description

    THE POSITION

    This position primarily works onsite supporting operations and security staff, and the schedule for this position is driven largely by onsite events. This position is responsible for the overall presentation and appearance of event spaces for trade shows, concerts, performing arts events, social functions, and other events at the SAFE Credit Union Convention & Performing Arts District. This position will oversee and coordinate activities such as event setup and teardown, cleanliness, safety, security, and other operations activities. This position will primarily interact with guests, the public, vendors, and other staff to promote and create a positive guest experience, ensure a safe and secure event environment, and resolve guest and event issues as they arise.


    IDEAL CANDIDATE STATEMENT


    The ideal candidate will be able to provide excellent customer service in all situations and will be comfortable meeting and interacting with guests. The ideal candidate will be familiar with laws, ordinances, codes, and procedures related to event operations and encounters with the public; methods and techniques of facility plan review and analysis; office procedures, methods, and equipment including computer technology, word processing and spreadsheet applications; specialized software programs; and principles of supervision, training, and performance evaluation. Extensive experience in large-scale events setup as well as general experience in janitorial operations, guest services and security within a Convention Center or other large event building such as a hotel is highly desirable.
    Under limited direction, an Event Services Supervisor coordinates and supervises event-related services and box office activities for the Sacramento Convention Center; reviews expenses and participates in settlement of expenses; prepares a variety of reports and correspondence.

    DISTINGUISHING CHARACTERISTICS

    This classification is populated with multiple incumbents who have responsibility for the coordination of specific events. The Event Services Supervisor classification is distinguished from the Events Coordinator classification in that the former has responsibility for several events, while the latter has responsibility for a particular event or a portion of an event. The Event Services Supervisor is distinguished from the Event Services Manager in that the latter classification has responsibility for a major section or events coordination of the Convention Center.

    SUPERVISION RECEIVED AND EXERCISED

    Limited direction is provided by an Event Services Manager. Responsibilities include the direct and indirect supervision of supervisory, technical, clerical, and maintenance personnel.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    TYPICAL DUTIES

    - Supervises and/or coordinates events services or box office activities of the Convention Center in order to meet the needs of the licensee and ensure efficient operation of Community Center events; ensures that all necessary services and preparations are in order and scheduled; responds to facility user complaints and inquiries.
    - Provides information regarding the facility's capabilities and services to users and potential users of the Center; determines equipment, personnel, and other services required for events; calculates estimates and final costs to user for equipment, personnel, and other services;
    prepares cost settlement data.
    - Coordinates with catering concessionaires, security, ushers, and other service providers; reviews facility use contracts to assure compliance with terms and conditions; serves as on-site liaison between facility user and the City through attendance at events.
    - Directs, plans, and coordinates the box office activities at the Convention Center; maintains and reconciles box office checking account; coordinates the scaling and selling of tickets for the facilities with promoters and licensees; reviews contracts, expenses, receipts, deposits, and other financial arrangements prior to settlement after each performance; supervises and participates in the settlement of receipts and payment of expenses associated with an event.
    - Prepares a variety of reports, correspondence, contracts, and studies related to events and facility use.
    - Supervises, trains, and evaluates assigned personnel; recruits, hires, trains, and schedules part time box office personnel.
    - Performs other or related duties as assigned.

    QUALIFICATIONS

    Knowledge of:

    - Principles and techniques used in planning, coordinating, and servicing a variety of convention, meeting, theatrical, and entertainment events.
    - Box office, accounting, and record-keeping procedures.
    - Rates and charges associated with use of a public events facility.
    - Health, fire, safety, and emergency procedures affecting the use of public events facilities.
    - Event coordination, booking, box office, security, concession service, and operational needs associated with events.
    - Principles of administration, personnel management, budgeting, marketing, and promotion.
    - Computers and computer applications

    Skill in:

    - Multi tasking.
    - Staff supervision.
    - Prioritizing in an event driven atmosphere.
    - Use of computers, computer applications, and software.

    Ability to:

    - Plan, organize, coordinate, and supervise various event services.
    - Select, train, supervise, and evaluate subordinates.
    - Establish and maintain effective relationships with those contacted in the course of work.
    - Work extended hours, including nights and weekends.
    - Work under time pressure.
    - Anticipate service needs for individual events.
    - Communicate effectively, both orally and in writing.

    EDUCATION AND EXPERIENCE

    Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

    Experience:

    Three years of experience in the overall operations involved in the preparation for, and presentation of, convention and entertainment events including the supervision of personnel and coordination of activities.

    Education:

    A Bachelor's degree in business administration, public administration, or a closely related field.
    Substitution:

    Additional experience in public relations or entertainment facility management, or hotel events planning, may substitute for education on a year-for-year basis.

    PROOF OF EDUCATION

    Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable.

    An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.

    THE SELECTION PROCEDURE

    Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.

    1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ;
    • Employment applications must be submitted online; paper applications will not be accepted.
    • Employment applications will be considered incomplete and will be disqualified:
      • If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).
      • If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.
    • Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
    • Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment.


    2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline ;
    • Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted.


    • Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed.
    • A resume will not substitute for the information required in the supplemental questionnaire.
    • Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process.


    3. Screening Committee: (Pass/Fail) - All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.

    4. Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process.

    5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting . If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.

    QUESTIONS:
    For questions concerning this job announcement and the application process:
    • Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.
    • For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627.
    • Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ;
    • Send an email to employment@cityofsacramento.org ; or
    • Call the Human Resources Department at (916) 808-5726


    Bilingual Pay
    Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.

    Pension Reform Act
    The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento.

    Equal Opportunity Employer
    The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

    Additional Information

    Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf

    Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html

    Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf

    Closing Date/Time: 11/29/2025 11:59 PM Pacific

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

LATEST JOBS

Finding the Best Government Tourism Jobs & Careers

Finding the Best Government Tourism Jobs & Careers

Tourism is a vibrant and dynamic industry offering many career opportunities. From travel writing to marketing executive roles, government tourism jobs provide unique ways to explore the world while promoting tourism. Whether you’re a creative professional, a skilled marketer, or an excellent communicator, there’s a role in tourism that might be a perfect fit. This guide explores the best government tourism jobs and the steps to finding and excelling in these careers.

 

Types of Tourism Careers

Travel Writer/Photographer

A travel writer or photographer career allows you to combine creativity and adventure. Travel writers research and write about tourism destinations, helping readers learn about specific places, attractions, and cultures. These professionals provide essential information, offering valuable insights into everything from hidden gems to famous tourist spots. They often collaborate with other websites and agencies to create compelling narratives about travel and tourism.

For those who focus on photography, the job involves capturing images that bring destinations to life. Travel photographers take high-quality pictures to accompany written articles or promotional materials. They use their expertise to produce visually engaging content that can inspire potential tourists to explore new places. As a travel photographer, you must respect individuals and sites by gaining consent before photographing them. Once the photos are captured, they undergo development and enhancement using technical skills, ensuring the visuals effectively engage viewers.

Delivering your work electronically is an essential part of the job. Knowledge of digital platforms is vital to efficiently share your content with editors, publishers, and the public. Whether you’re focusing on photography or writing, mastering these skills can open doors to exciting opportunities in government tourism careers.

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Tourism/Visitor Information Counsellor

Another popular tourism job is that of a tourism or visitor information counselor. These professionals act as the face of local or national tourism initiatives. They provide information about local attractions, events, weather, and travel logistics to visitors, responding to various requests and queries. This role requires a deep knowledge of the region or site and an ability to answer questions effectively, showcasing expertise in local tourism.

Tourism counselors often distribute promotional materials, such as brochures and maps, to visitors. They also play a crucial role in promoting tourism products and highlighting marketing opportunities. In this position, you’ll be responsible for encouraging both new and return visits, thus contributing to the positive public image of a destination.

By fostering strong relationships with visitors, tourism counselors help shape their overall experience, ensuring tourists leave with positive memories that may prompt them to return. It’s a rewarding role for those who enjoy interacting with people and promoting their region.

 

Tourism Management and Marketing

Executive Officer – Marketing

Tourism management roles offer a blend of strategy, creativity, and leadership. As an executive officer in marketing, your job is to develop and implement marketing strategies to maximize tourism growth. This requires both marketing expertise and an in-depth understanding of tourism expenditures.

Identifying new marketing opportunities is essential to success in this role. You’ll analyze data and trends, making informed recommendations on where to focus your efforts. In addition, you’ll prepare development strategies and communicate these plans to stakeholders. Providing information clearly and concisely ensures that your vision is understood and executed effectively.

Another critical aspect of the job is collaborating with other websites, industry associations, and government entities. Building strong partnerships and leveraging resources will help grow tourism in your region. As part of the role, you’ll also respond to customer inquiries and comments, ensuring excellent customer service and maintaining a positive public image for the tourism sector.

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Job Search and Application Process

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Job Search Strategies

Finding the right tourism job requires a well-thought-out job search strategy. Start by utilizing job boards and industry associations that specialize in tourism careers. These platforms offer access to a wide range of job listings and resources. Networking with professionals in the tourism industry can also provide valuable connections and insider information about job opportunities.

Tailoring your application materials is crucial. Highlight the skills and knowledge relevant to tourism jobs, and emphasize your expertise and passion for the industry. Preparing for interviews by practicing responses to common questions and scenarios will give you an edge in securing a position.

Staying up-to-date on industry trends and developments is another key factor in your job search. The tourism industry is constantly evolving, and having current knowledge will show prospective employers that you are committed to growth and staying relevant.

Application Procedures

Once you’ve found a job opening, it’s essential to follow application procedures carefully. Ensure all required materials are submitted and that your application is complete. Technical issues can arise, so it’s best to use a browser compatible with the application system to avoid glitches. Don’t hesitate to request assistance from the hiring organization to ensure your application is submitted successfully.

Tracking the status of your application using online resources or contacting the hiring organization is an excellent way to stay proactive during the hiring process.

 

Career Development and Growth

Tourism Training and Education

Advancing in a government tourism career often requires continuous training and education. Taking advantage of industry-specific courses, certifications, and training programs will help you develop the skills necessary for success. Online platforms and industry associations offer numerous resources to help you stay competitive in the job market.

Building a professional network is essential for career growth. By connecting with other professionals in the tourism industry, you’ll gain valuable insights and opportunities that may not be advertised publicly. Networking also provides mentorship opportunities, allowing you to learn from those with more experience.

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Staying informed about industry trends is another key to success. Tourism is an ever-changing field, and having up-to-date knowledge allows you to make informed career decisions. Whether seeking a promotion or transitioning to a new role, staying educated and informed will ensure long-term career growth.

 

Government Tourism Job Resources

Job Boards and Industry Associations

Job boards and industry associations are invaluable resources when searching for government tourism jobs. These platforms provide access to a wealth of information, from job listings to networking opportunities. Researching government tourism job resources is a great way to stay informed about available positions and career paths.

Online platforms also offer training and educational resources that can help further your career. By staying up-to-date on industry trends and best practices, you’ll be better prepared to seize new opportunities and advance your tourism career.

In summary, finding the best government tourism job requires a combination of research, networking, and skill development. Whether you’re starting as a travel writer, a tourism counselor, or a marketing executive, focusing on continuous learning and relationship-building will set you up for long-term success in this dynamic industry.

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Launch your career with Careers in Government! Explore exciting opportunities, connect with passionate professionals, and shape your legacy.

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