MASSACHUSETTS TRIAL COURT
Worcester, Massachusetts, United States
Title: Case Specialist Series - Worcester Probate & Family Court Pay Grade: Grade 7-10 Starting Pay: $44,865.27 Departmental Mission Statement: The Probate and Family Court Department's mission is to deliver timely justice to the public by providing equal access to a fair, equitable, and efficient forum to solve family and probate legal matters and to help and protect all individuals, families, and children impartially and respectfully. PROBATE & FAMILY ORGANIZATIONAL PROFILE: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-07-16
Title: Case Specialist Series - Worcester Probate & Family Court Pay Grade: Grade 7-10 Starting Pay: $44,865.27 Departmental Mission Statement: The Probate and Family Court Department's mission is to deliver timely justice to the public by providing equal access to a fair, equitable, and efficient forum to solve family and probate legal matters and to help and protect all individuals, families, and children impartially and respectfully. PROBATE & FAMILY ORGANIZATIONAL PROFILE: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-07-16
MASSACHUSETTS TRIAL COURT
Worcester, Massachusetts, United States
Title: Regional Manager of Facilities-Region 2 Pay Grade: Senior Management 1 Starting Pay: $105,858.26-$156,116.43/Yr. Departmental Mission Statement: The Facilities Management and Capital Planning department provides for the management and maintenance of 62 state-owned courthouses, and 42 leased facilities located in ten counties of the Commonwealth. The Department is committed to administering effective property management, facility operations, facility renewal, and the delivery of quality customer service in support of the administration of justice throughout the Commonwealth. ORGANIZATIONAL PROFILE: https://www.mass.gov/info-details/trial-court-facilities-management Notes: This position is designated as management position and is covered by the Trial Court Personnel Policies and Procedures Manual. Starting salary is based on applicant experience. This positionwill have travelling. In this position you will be overseeing Courts in the Cental, Massachusetts area. The primary location for this position is Worcester, MA. This position isconsidered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. Notes: Position Summary: Working within the Facilities Management Department of the Trial Court, a Regional Manager of Court Facilities is responsible for managing all personnel, operations, systems, maintenance, repairs, and custodial work for Commonwealth owned courthouses in a defined Trial Court region. Regional Managers of Court Facilities serve as the regional management designee of the Director of Facilities Management in accordance with Trial Court policies, procedures, approved guidelines, and fiscal protocols. The Regional Manager of Court Facilities is regularly engaged in the hiring, assignment, supervision, evaluation, discipline, and overall effective utilization of court facilities staff assigned to his/her region. Other duties include the regional supervision and evaluation of contracted personnel who are performing maintenance, repair, systems, and custodial work at facilities under the Department's management. The Manager of Court Facilities also serves as the immediate manager of all building supervisors’ positions in a region and regularly assigns and distributes staff and resources working within a defined court facilities region. SUPERVISION RECEIVED: Receives general direction from the Director of Facilities Management of the Trial Court and his or her designee in performing duties in accordance with established guidelines. Duties: • Manages all departmental personnel, operations, systems, maintenance, repairs, and custodial work for Commonwealth owned courthouses in a defined Trial Court region; • Implements procedures and schedules to ensure the efficient distribution of resources to all managed facilities; • Sets goal and objectives, evaluates staff, and disciplines as appropriate all regionally assigned employees as necessary in accordance with Trial Court policies and in consultation with Director of Facilities Management and his or her designee; • Collaborates with the Director of Facilities Management and his or her designee to establish departmental metrics in order to meet or exceed goals and objectives to create an environment of continuous improvement; • Develops and implements new efficiencies and innovative approaches to improve courthouse cleanliness and staff performance; • Maintains ongoing dialogue and communication with Trial Court union representatives and business agents in the region; • Holds hearings on employee grievances and for employee misconduct, consistent with the collective bargaining agreement and the Personnel Policies and Procedures Manual; • Participates in discussions related to collective bargaining and labor relations with the Director of Facilities Management, the Deputy Director, and members of the Human Resources Department; • Meets regularly with the Director of Facilities Management and his or her designee, judges and other court officials to discuss maintenance and systems related issues and assists in the development of operational plans to respond to those issues and needs; • Manages records and databases to track repair and maintenance projects that are completed, in process, or scheduled for the future; • Prepares reports regularly on such projects to the Director and his or her designee as required; • Ensures compliance within the region for all maintenance programs established by the Director and he or her designee that meet the long-term facility needs of the Trial Court; • Complies with and works to improve departmental protocols established for inventory control and management, including regular inventory reporting; • Participates in vendor and contractor selection review panels; • Reviews all regional work performed by the maintenance trades and/or hired contractors for quality, budget and performance to schedule; • Collaborates with the Court Capital Projects Department on new and existing construction, renovation, or other building improvement projects; • Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Trial Court. Mission Understands, upholds, and communicates the Trial Court and Facilities Management Department missions. Applied Knowledge Understands the various facility management methods, codes, and operational best practices. Problem Solving Accurately assesses operational and staffing problems within the department and initiates corrective action. Continuous Learning Demonstrates a commitment to continuously improve himself or herself through professional development. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Customer Service Fosters a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. Collaboration Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Regional Manager of Court Facilities: • A Bachelor's degree from an accredited university or college; or an equivalent combination of education and experience in facilities management; • A minimum of (5) five years of supervisory work experience in facilities management; • Ability to assign, direct, supervise, evaluate and discipline as appropriate the conduct of a large staff involved in maintenance, systems operations, and custodial work; • Ability to recommend and implement policies consistent with the Trial Court's mission and strategic plan; Knowledge of the Massachusetts State Building Code, Plumbing and Gas Code; • An understanding and knowledge of building materials and building trades; • Ability to plan and coordinate routine and long-range maintenance and long range capital projects; • Ability to effectively manage operating budgets and to comply with established fiscal protocols; • Ability to use data to diagnose problems and drive enhancements and efficiencies in departmental operations; • Working knowledge of and ability to use personal computers and related software such as MS Office to develop data bases and systems to record and track projects; • Proven ability to maintain accurate records and to prepare all necessary reports; • Ability to write and communicate in a professional manner; • Ability to travel throughout the Commonwealth as necessary; • Ability to effectively manage contracted services to ensure that all deliverables are provided and within the contracted scope of work; • Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges, and to maintain effective working relationships; and • Ability to collaborate with other Trial Court departments to identify areas for improvement and to provide Trial Court leadership with recommendations for enhancements. Closing Date/Time: 2024-07-16
Title: Regional Manager of Facilities-Region 2 Pay Grade: Senior Management 1 Starting Pay: $105,858.26-$156,116.43/Yr. Departmental Mission Statement: The Facilities Management and Capital Planning department provides for the management and maintenance of 62 state-owned courthouses, and 42 leased facilities located in ten counties of the Commonwealth. The Department is committed to administering effective property management, facility operations, facility renewal, and the delivery of quality customer service in support of the administration of justice throughout the Commonwealth. ORGANIZATIONAL PROFILE: https://www.mass.gov/info-details/trial-court-facilities-management Notes: This position is designated as management position and is covered by the Trial Court Personnel Policies and Procedures Manual. Starting salary is based on applicant experience. This positionwill have travelling. In this position you will be overseeing Courts in the Cental, Massachusetts area. The primary location for this position is Worcester, MA. This position isconsidered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. Notes: Position Summary: Working within the Facilities Management Department of the Trial Court, a Regional Manager of Court Facilities is responsible for managing all personnel, operations, systems, maintenance, repairs, and custodial work for Commonwealth owned courthouses in a defined Trial Court region. Regional Managers of Court Facilities serve as the regional management designee of the Director of Facilities Management in accordance with Trial Court policies, procedures, approved guidelines, and fiscal protocols. The Regional Manager of Court Facilities is regularly engaged in the hiring, assignment, supervision, evaluation, discipline, and overall effective utilization of court facilities staff assigned to his/her region. Other duties include the regional supervision and evaluation of contracted personnel who are performing maintenance, repair, systems, and custodial work at facilities under the Department's management. The Manager of Court Facilities also serves as the immediate manager of all building supervisors’ positions in a region and regularly assigns and distributes staff and resources working within a defined court facilities region. SUPERVISION RECEIVED: Receives general direction from the Director of Facilities Management of the Trial Court and his or her designee in performing duties in accordance with established guidelines. Duties: • Manages all departmental personnel, operations, systems, maintenance, repairs, and custodial work for Commonwealth owned courthouses in a defined Trial Court region; • Implements procedures and schedules to ensure the efficient distribution of resources to all managed facilities; • Sets goal and objectives, evaluates staff, and disciplines as appropriate all regionally assigned employees as necessary in accordance with Trial Court policies and in consultation with Director of Facilities Management and his or her designee; • Collaborates with the Director of Facilities Management and his or her designee to establish departmental metrics in order to meet or exceed goals and objectives to create an environment of continuous improvement; • Develops and implements new efficiencies and innovative approaches to improve courthouse cleanliness and staff performance; • Maintains ongoing dialogue and communication with Trial Court union representatives and business agents in the region; • Holds hearings on employee grievances and for employee misconduct, consistent with the collective bargaining agreement and the Personnel Policies and Procedures Manual; • Participates in discussions related to collective bargaining and labor relations with the Director of Facilities Management, the Deputy Director, and members of the Human Resources Department; • Meets regularly with the Director of Facilities Management and his or her designee, judges and other court officials to discuss maintenance and systems related issues and assists in the development of operational plans to respond to those issues and needs; • Manages records and databases to track repair and maintenance projects that are completed, in process, or scheduled for the future; • Prepares reports regularly on such projects to the Director and his or her designee as required; • Ensures compliance within the region for all maintenance programs established by the Director and he or her designee that meet the long-term facility needs of the Trial Court; • Complies with and works to improve departmental protocols established for inventory control and management, including regular inventory reporting; • Participates in vendor and contractor selection review panels; • Reviews all regional work performed by the maintenance trades and/or hired contractors for quality, budget and performance to schedule; • Collaborates with the Court Capital Projects Department on new and existing construction, renovation, or other building improvement projects; • Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Trial Court. Mission Understands, upholds, and communicates the Trial Court and Facilities Management Department missions. Applied Knowledge Understands the various facility management methods, codes, and operational best practices. Problem Solving Accurately assesses operational and staffing problems within the department and initiates corrective action. Continuous Learning Demonstrates a commitment to continuously improve himself or herself through professional development. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Customer Service Fosters a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. Collaboration Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Regional Manager of Court Facilities: • A Bachelor's degree from an accredited university or college; or an equivalent combination of education and experience in facilities management; • A minimum of (5) five years of supervisory work experience in facilities management; • Ability to assign, direct, supervise, evaluate and discipline as appropriate the conduct of a large staff involved in maintenance, systems operations, and custodial work; • Ability to recommend and implement policies consistent with the Trial Court's mission and strategic plan; Knowledge of the Massachusetts State Building Code, Plumbing and Gas Code; • An understanding and knowledge of building materials and building trades; • Ability to plan and coordinate routine and long-range maintenance and long range capital projects; • Ability to effectively manage operating budgets and to comply with established fiscal protocols; • Ability to use data to diagnose problems and drive enhancements and efficiencies in departmental operations; • Working knowledge of and ability to use personal computers and related software such as MS Office to develop data bases and systems to record and track projects; • Proven ability to maintain accurate records and to prepare all necessary reports; • Ability to write and communicate in a professional manner; • Ability to travel throughout the Commonwealth as necessary; • Ability to effectively manage contracted services to ensure that all deliverables are provided and within the contracted scope of work; • Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges, and to maintain effective working relationships; and • Ability to collaborate with other Trial Court departments to identify areas for improvement and to provide Trial Court leadership with recommendations for enhancements. Closing Date/Time: 2024-07-16