Be one of the many friendly faces welcoming cruise passengers to Alaska's Capital City! With hospitality embedded into every aspect of this program, you will make sure visitors stay safe while also keeping Downtown Juneau's economic engine flowing. Includes your choice of weekly shifts (4 hours, 6 hours, or 8 hours), your choice of hours worked per week (12 hours, 16, hours, 20 hours, 30 hours, or 36 hours), and the ability to easily schedule time off for meetings/travel, etc. Perfect for visiting family members, returning home college kids, educators off for the summer, and many others seeking flexible and active employment for the season. Paid training and gear provided.
CORE RESPONSIBILITIES
- Use STOP paddles, a whistle, hand gestures, and voice commands.
- Monitor vehicular and pedestrian flow,
- Provide special assistance to those with mobility aids and children, as well as those that are unaware of crosswalk protocols.
- Wear assigned gear and use a 2-way radio to maintain communication with the team.
- Be punctual for all assigned shifts. If this is not something you can commit to doing, please DO NOT apply.
HOSPITALITY REQUIREMENTS
- Serve as a welcoming and professional presence for residents and visitors in Downtown Juneau.
- Support a safe, orderly, and positive pedestrian environment during periods of heavy activity and congestion.
- Demonstrate professionalism, collaboration, patience, and good communication in all public and team interactions.
- Balance public safety responsibilities with hospitality-focused customer service and community representation.
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS
- Context: Requires continuous outdoor activity in a marine climate, including rain, wind, and variable temperatures.
- Mobility and Reflexes: Requires rapid movement response to changing traffic and emergency situations.
- Standing and Walking: Must be able to walk 1-3 miles/day and stand for 4-8 hours, depending on shift.
- Lifting and Carrying: Ability to frequently lift and transport up to 35 lbs. (e.g., safety cones, signage).
- Vision and Hearing: Must possess sufficient visual and auditory acuity to assess traffic flow and quickly respond to environmental cues, verbal input from pedestrians and drivers, and rapidly changing conditions.
- Verbal Communication and Signaling: Requires the ability to project clear, authoritative voice commands and effectively use a whistle over ambient noise to safely manage pedestrian and vehicle flow.
- Cognitive and Emotional Stamina: Must remain calm, attentive, and decisive under stress or confrontation.
ESSENTIAL FUNCTION DESIGNATION
Due to the safety-sensitive and physically demanding nature of this position, all listed physical and cognitive functions are considered essential job functions. Reasonable accommodations cannot be provided by the employer where such accommodations would fundamentally alter the essential functions or compromise public safety. Pursuant to the Americans with Disabilities Act (ADA) Title I, 42 U.S.C. § 12111(8), the employer has determined that the ability to perform continuous outdoor physical activity, maintain situational awareness, and exercise independent judgment under dynamic conditions are bona fide occupational qualifications (BFOQs) for this position. For those that are interested in this role and would benefit from state-provided accommodation assistance such as an on-site job coach, please contact the Alaska Department of Labor Division of Vocational Rehabilitation via phone at (907) 465-8943 or via email at dol.dvr.info@alaska.gov. Self-referrals for state assistance can also be explored here.
QUALIFICATIONS
- Minimum Age: 18 years old
- Prior experience helpful in Tour Operations, Security, Hospitality, Transportation, or Public Safety.
- Fluency in English is required; ability to speak other languages at any level is considered to be a plus.
- Must have access to a personal mobile phone for text messaging (daily schedule reminders, etc).
- Must have a clean driving record (no DUIs or DWIs), as well as pass a background check, professional references, and pass a pre-employment drug screening illegal substances in Alaska.
COMPENSATION
Successful candidates can expect competitive pay ($24+/hour DOE), paid training, staff development, attendance bonuses, spot awards, and a chance to make a difference in Juneau! Additionally, all Juneau Welcome Guards will be provided with access to the Alaska Department of Transportation's Public Facilities Flagger Training Class before beginning their initial shifts. Completion is required before starting work to ensure staff are well-versed in all required safety measures and procedural protocols.
OUT OF STATE APPLICANTS
An in-person interview will be required before an offer of employment can be made. Travel stipends/relocation assistance are not in the budget so any related expenses would be your responsibility and there is no guarantee of employment or available housing.
EASY APPLY
Just complete our online application and share contact information for three professional references; resume not required.
Be one of the many friendly faces welcoming cruise passengers to Alaska's Capital City! With hospitality embedded into every aspect of this program, you will make sure visitors stay safe while also keeping Downtown Juneau's economic engine flowing. Includes your choice of weekly shifts (4 hours, 6 hours, or 8 hours), your choice of hours worked per week (12 hours, 16, hours, 20 hours, 30 hours, or 36 hours), and the ability to easily schedule time off for meetings/travel, etc. Perfect for visiting family members, returning home college kids, educators off for the summer, and many others seeking flexible and active employment for the season. Paid training and gear provided.
CORE RESPONSIBILITIES
- Use STOP paddles, a whistle, hand gestures, and voice commands.
- Monitor vehicular and pedestrian flow,
- Provide special assistance to those with mobility aids and children, as well as those that are unaware of crosswalk protocols.
- Wear assigned gear and use a 2-way radio to maintain communication with the team.
- Be punctual for all assigned shifts. If this is not something you can commit to doing, please DO NOT apply.
HOSPITALITY REQUIREMENTS
- Serve as a welcoming and professional presence for residents and visitors in Downtown Juneau.
- Support a safe, orderly, and positive pedestrian environment during periods of heavy activity and congestion.
- Demonstrate professionalism, collaboration, patience, and good communication in all public and team interactions.
- Balance public safety responsibilities with hospitality-focused customer service and community representation.
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS
- Context: Requires continuous outdoor activity in a marine climate, including rain, wind, and variable temperatures.
- Mobility and Reflexes: Requires rapid movement response to changing traffic and emergency situations.
- Standing and Walking: Must be able to walk 1-3 miles/day and stand for 4-8 hours, depending on shift.
- Lifting and Carrying: Ability to frequently lift and transport up to 35 lbs. (e.g., safety cones, signage).
- Vision and Hearing: Must possess sufficient visual and auditory acuity to assess traffic flow and quickly respond to environmental cues, verbal input from pedestrians and drivers, and rapidly changing conditions.
- Verbal Communication and Signaling: Requires the ability to project clear, authoritative voice commands and effectively use a whistle over ambient noise to safely manage pedestrian and vehicle flow.
- Cognitive and Emotional Stamina: Must remain calm, attentive, and decisive under stress or confrontation.
ESSENTIAL FUNCTION DESIGNATION
Due to the safety-sensitive and physically demanding nature of this position, all listed physical and cognitive functions are considered essential job functions. Reasonable accommodations cannot be provided by the employer where such accommodations would fundamentally alter the essential functions or compromise public safety. Pursuant to the Americans with Disabilities Act (ADA) Title I, 42 U.S.C. § 12111(8), the employer has determined that the ability to perform continuous outdoor physical activity, maintain situational awareness, and exercise independent judgment under dynamic conditions are bona fide occupational qualifications (BFOQs) for this position. For those that are interested in this role and would benefit from state-provided accommodation assistance such as an on-site job coach, please contact the Alaska Department of Labor Division of Vocational Rehabilitation via phone at (907) 465-8943 or via email at dol.dvr.info@alaska.gov. Self-referrals for state assistance can also be explored here.
QUALIFICATIONS
- Minimum Age: 18 years old
- Prior experience helpful in Tour Operations, Security, Hospitality, Transportation, or Public Safety.
- Fluency in English is required; ability to speak other languages at any level is considered to be a plus.
- Must have access to a personal mobile phone for text messaging (daily schedule reminders, etc).
- Must have a clean driving record (no DUIs or DWIs), as well as pass a background check, professional references, and pass a pre-employment drug screening illegal substances in Alaska.
COMPENSATION
Successful candidates can expect competitive pay ($24+/hour DOE), paid training, staff development, attendance bonuses, spot awards, and a chance to make a difference in Juneau! Additionally, all Juneau Welcome Guards will be provided with access to the Alaska Department of Transportation's Public Facilities Flagger Training Class before beginning their initial shifts. Completion is required before starting work to ensure staff are well-versed in all required safety measures and procedural protocols.
OUT OF STATE APPLICANTS
An in-person interview will be required before an offer of employment can be made. Travel stipends/relocation assistance are not in the budget so any related expenses would be your responsibility and there is no guarantee of employment or available housing.
EASY APPLY
Just complete our online application and share contact information for three professional references; resume not required.
