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Job Description
Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.
Description
Provides guidance, oversight and support for the daily operations of the Crisis Response Team staff across LA Metro’s rail and bus system.
Recruitment Timelines: Interviews are projected to be scheduled for the week of July 19th, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.
Examples of Duties- Oversees team(s) who evaluate individuals experiencing behavioral health crises, determine appropriate interventions, and facilitate connections to critical resources
- Supports and evaluates the delivery of mental health interventions
- Responds to requests for in-field support and ensures effective coordination of services that reduce unnecessary engagement with the justice system
- Provides clinical supervision for team members
- Performs field-based comprehensive needs assessments
- Identifies applicable resources for individuals in crisis and submits referrals
- If certified, prepares Lanterman-Petris-Short (LPS) applications for individuals requiring holds for immediate 72-hour detention at a stabilizing facility
- Conducts verbal wellness checks on individuals showing signs of distress to assess the need for support or assistance
- Provides support in responding to medical emergencies on the Metro transit system by initiating contact with paramedic services, collecting information, providing logistical support, and administering NARCAN (naloxone), CPR, and/or first aid, as necessary.
- Prepares operational and performance reports
- Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
May be required to perform other related job duties
Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.
Education- Master’s Degree in social work, psychology, marriage and family therapy, or related field
- Six years of relevant experience or three years of relevant supervisory-level experience providing services to individuals with mental health conditions in either a clinical setting or as part of a field-based team
- A valid, current and unrestricted clinical license, such as Licensed Clinical Social Worker (LCSW or LICSW), Psychologist (Psy.D.) or Licensed Marriage and Family Therapist (LMFT)
Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.
The following are the preferred qualifications:- Experience working in a behavioral health crisis response team or program, including delivering or oversight of the delivery of behavioral health services
- Experience working in a unionized environment, including effective collaboration with labor representatives
Essential Knowledge
Knowledge of(defined as a learned body of information that is required for and applied in the performance of job tasks)- Comprehensive needs assessments and evaluation
- Methods of field-based outreach and engagement
- Crisis response for individuals with mental health conditions and/or substance use disorders
- Resources applicable to mental health conditions and/or substance use disorders
- Cultural and situational awareness, such as cultural sensitivity and unconscious bias
- Principles and practices of customer service
- Managing staff who engage with individuals experiencing mental health and/or substance use disorders
- Performing mental health assessments and determining appropriate interventions
- Communicating effectively orally and in writing
- Problem solving
- Operating a personal computer, tablet, and/or smart device
- Demonstrate effective management and leadership of staff
- Respond calmly and quickly in stressful and emergency situations
- Interface with the public in a professional manner
- Assist during evacuation situations
- Read, write, speak, and understand English
- Understand and follow oral and written instructions and procedures
- Complete accurate incident reports
- Maintain basic records
- This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
- The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
- Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
- This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
- Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
- Exposure to moving machinery and/or vehicles
- Exposure to outdoor weather including extreme heat, cold, dampness and/or humidity
- Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments
- Work after designated regular hours in case of special assignments or emergencies
- Standing
- Walking
- Bending or twisting at the neck, waist and/or knees
- Good vision and/or depth perception to judge distances
- Move or carry objects or materials
- Ability to provide First Aid/CPR (training to be provided within six months of hiring)
- Ability to administer Narcan (training to be provided within six months of hiring)
Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.
Selection Procedure
Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure
To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:
METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)
Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)
East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)
Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)
Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)
Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.
All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.
*Open to the public and all Metro employees
This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
*Please refer to the applicable benefit type (Regular or Temporary)*
BENEFITS FOR REGULAR EMPLOYEES
Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.
We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.
Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.
Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.
Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.
Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.
Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.
Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years 20 days
Beginning of 6th - 10th year 25 days
Beginning of 11th - 15th year 30 days
Beginning of 16th + years 35 days
Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.
Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.
BENEFITS FOR TEMPORARY EMPLOYEES
Temporary (Contingent) employees are eligible for the following benefits only:- Kaiser medical insurance
- Public Pension Plan
- 457/401K Plan
- Flex Spending
- Paid Sick Time
- Fare Media
- Rideshare Subsidies
- Metro One Fitness membership
Closing Date/Time: Continuous -
ABOUT THE COMPANY
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Los Angeles County Metropolitan Transportation Authority - LA Metro
Show moreLos Angeles County Metropolitan Transportation Authority (Metro) is unique among the nation’s transportation agencies. It serves as transportation planner and coordinator, designer, builder and operator for one of the country’s largest, most populous counties. More than 9.6 million people – nearly one-third of California’s residents – live, work, and play within its 1,433-square-mile service area. Our goal is to provide safe, clean, reliable, on-time, courteous service dedicated to providing Los Angeles County with a world class transportation system.
Metro moves Los Angeles County. Our team operates one of the country’s largest transportation systems – and is planning, designing and constructing its expansion. We are a comprehensive transportation agency, with programs in transit, highways, active transportation and more. The agency’s internationally recognized sustainability programs are based on visionary environmental policies and are part of everything we do.
Come Aboard!
Join Metro’s team of dedicated transportation professionals and help provide the people of Los Angeles County with one of the most effective and efficiently operated mass transit systems in the entire country. Metro offers a variety of employment opportunities that present exciting challenges and growth opportunities in an outstanding work environment.
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