Security Control Room Operator

First Coast Security Services is hiring full-time and part-time Control Room Operators (CRO) for a high-security data center environment in Ashburn, VA. This is a critical operations role responsible for real-time alarm monitoring, access control management, and emergency dispatch coordination.Starting pay: $22.50 per hourShifts available: 2nd shift, 3rd shift, and weekend-only positionsJOB DESCRIPTIONMonitor alarms in real time and dispatch security officers to incidents within required SLA windowsManage access control systems -- grant, restrict, and revoke access permissions; verify credentials; investigate unauthorized access attemptsExecute emergency escalation procedures and maintain clear communication during high-risk incidentsMonitor green zones and perimeter areas for security complianceManage and update incidents using a ticketing systemRespond to client requests via radio, intercom, and text-based communication platformsMaintain accurate access logs, incident reports, and documentationREQUIREMENTSFluent English, strong written and verbal communication requiredPrior security control room experience preferredExperience with access control systems (Lenel, Genetec, CCURE, or similar) strongly preferredAbility to multitask under pressure in a fast-paced environmentBasic to intermediate computer proficiencyStrong attention to detailTRAINING & CERTIFICATIONNo control room experience? We provide comprehensive paid on-the-job training, starting from foundational security operations through full CRO certification. Upon completing training, candidates take the CSB CRO Certification Test. Passing the test leads directly to shift assignment. Candidates who need additional time continue as security officers before re-evaluation.Certification Requirements (All) State Guard CardAdditional Information / Benefits Paid HolidaysWeekly Pay401K/403b PlanShort Term DisabilityPaid VacationLong Term DisabilityVision InsuranceMedical InsuranceLife InsuranceThe following screenings are required:Drug ScreenCriminal Background CheckMotor VehicleFirst Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan#J-18808-Ljbffr

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