Dispatcher

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.DispatcherFULL TIME Clerical Lewiston, NY, US9 days ago Requisition ID: 1723Salary Range: $25.00 To $31.00 HourlyTitle: DispatcherSchedule: Monday–Friday, 7:00 AM – 4:00 PM, with Saturday rotationReports to: Director of Fleet Logistics and TechnologyDirect Reports: NoneAbout ModernModern is a waste and sanitation hauler serving Western New York. We're investing in our operations team and rebuilding how we support our drivers and customers—and this is a chance to join during a period of real change.About the RoleThis dispatcher owns the day-to-day execution of our commercial, lugger, tractor, and roll-off routes out of Lewiston. You'll be the single point of coordination between drivers, the maintenance shop, and our customer-facing coordinators—making real-time calls on route sequencing, exceptions, and equipment moves so our trucks keep running and our customers get serviced on time. Customer-facing follow-up is handled by a separate coordinator team, so you can stay focused on the road.What You'll DoBuild and release the daily route schedule for commercial, lugger, tractor, and roll-off driversAssign loads and adjust sequencing in AMCS Tower as conditions change throughout the dayMonitor driver locations and progress; reroute around delays, breakdowns, and customer access issuesServe as the radio/phone point of contact for drivers in the cab—answer questions, clear roadblocks, and keep them productiveCoordinate with the maintenance shop on mechanical downtime, equipment swaps, and availabilityDocument missed pickups, extras, and exceptions in AMCS so the coordinator team can follow up cleanlyManage end-of-day driver check-in and confirm route completionEscalate driver performance issues, safety incidents, and recurring service problems to the Operations Support ManagerCover other lines of business during PTO and absencesWhat Success Looks Like in 90 DaysYou can build and release a clean daily route board across all four lines without supervisionDrivers know to call you first, and you resolve most cab‑side issues in under five minutesRoute completion stays above target, with documented reasons for any exceptionsThe coordinator team gets clean handoffs—no chasing you for missing informationWhat You BringRequired:2+ years of dispatch or routing experience in waste, freight, LTL, or a similar logistics environmentHigh school diploma or GEDComfortable making fast decisions with incomplete information and switching context all dayStrong written and verbal communication—drivers, shop, coordinators, and management all need to hear from you clearlyDetail‑oriented; comfortable working in routing software and spreadsheets every dayStrongly preferred:Hands‑on experience with AMCS Tower (or a comparable waste/recycling operations platform)Experience dispatching commercial front‑load, roll‑off, or lugger routes specificallyFamiliarity with DOT hours‑of‑service and basic driver compliance rulesWhy ModernStable, family‑owned company with a clear growth planReal input on how the ops team runs—we're rebuilding and want ideas from the people doing the workStandard daytime hours, no overnight shiftsBenefits at ModernMedical, Dental and Vision CoverageRetirement Savings with Employer MatchHealth Savings AccountsVoluntary Insurance ProductsEmployee Assistance ProgramPaid Time OffPaid HolidaysDirect Deposit/Electronic PaystubsDiscount MembershipsCompany‑Sponsored EventsModern Corporation is an Equal Opportunity Employer and is committed to providing all applicants and employees the right to equal employment opportunities with regards to all aspects of the employment relationship. The Company will not engage in discriminatory practices against any applicant for employment or employee of the Company because of race, color, religion, marital status, familial status, military or veteran status, disability (including pregnancy‑related conditions), creed, sex, sexual orientation, gender, gender identity or expression, transgender status, age, national origin, ancestry, domestic violence victim status, genetic predisposition or carrier status, genetic information, known relationship or association with any member of a protected class, or any other legally protected class or status.#J-18808-Ljbffr

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