Senior Services Program Worker - Extra-Help Senior Services Program Worker

Examples of Duties

This recruitment is being established to obtain a current eligible list for both full time and Extra-Help vacancies. Extra-Help are not entitled to county benefits and are limited to a maximum of 25 hours per week. Extra-Help pay is $20.28 per hour.

Duties may include, but are not limited to, the following:

• Develops public information and education materials.
  
  
• Conduct non-clinical screenings and participant interviews to identify service needs and support goal setting related to social well-being.
  
  
• Provide outreach, education, and supportive services to older adults in their homes or other accessible community settings.
  
  
• Participates in training related to services and programs serving the senior adult population, as required by assigned duties.
  
  
• Compiles reports requiring data collection and the use of basic statistics.
  
  
• Assists or conducts public information workshops and seminars, outreach, and education activities.
  
  
• Schedules and performs program counseling and advocacy, and works closely with senior legal services and other senior citizens' programs to ensure program services.
  
  
• Investigates complaints and provides resolution for senior citizens in skilled nursing and residential facilities in Merced County.
  
  
• Conducts facility visits to ensure compliance with regulations and patient/resident rights.
  
  
• Counsels clients and performs all follow up required to solve the client case.
  
  
• Maintains client files, detects irregularities, advises clients on rights, and evaluates file for fraud, abuse and misrepresentation.
  
  
• Develops and uses computerized recordkeeping systems, develops case correspondence, and attends training courses and sessions.
  
  
• Recruits volunteers, provides training materials, assists with training volunteers, and evaluates their performance on each case to insure accuracy and ability to meet state standards.
  
  
• Maintains confidential files regarding client information and complaints received.
  
  
• Reviews work priorities, ensures outreach services are provided throughout the county.
  
  
• Schedules home or facility visits, refers clients to proper agencies and provides input for program plans and reports.
  
  
• Assists in special projects or programs.
  
  
• Identifies problems and may take corrective action.

Minimum Qualifications

Experience:
One (1) or more years' experience working directly with volunteers, seniors and/or community groups. Completion of thirty (30) college semester units in social welfare, social/human services, gerontology, sociology, or other social or behavioral science may substitute for one (1) year of experience.

Education:
Equivalent to high school graduation.

Licenses/Certification:
Registration with the State as a HICAP Counselor within six months of hire for incumbents performing HICAP functions.

Certification with the State Office of the Long-Term Care Ombudsman within six months of hire or promotion for incumbents performing Ombudsman functions.

Possess a valid California driver's license at time of appointment and maintain.

SOME POSITIONS IN THIS CLASSIFICATION WILL BE SUBJECT TO CRIMINAL HISTORY BACKGROUND CHECKS PURSUANT TO THE HUMAN RESOURCES RULES AND REGULATIONS, SECTION 2, B

Essential Functions

• Operate a personal computer and other modern office equipment, including repetitive hand and arm motion.
  
  
• Frequent use of hand-eye coordination
  
  
• Frequently required to sit for extended period
  
  
• Frequently operate a motor vehicle.
  
  
• Communicate effectively with others in person and over the telephone.
  
  
• Interview others to obtain and exchange information.
  
  
• Resolve conflicts and respond to complaints under stressful conditions.
  
  
• Analyze data, interpret directions, procedures and regulations, and develop appropriate responses.
  
  
• Perform job duties under stressful conditions.
  
  
• Respond appropriately to situations.
  
  
• Maintain confidential information in accordance with legal standards and/or County regulations.
  
  
• Make presentations before groups.
  
  
• Train volunteers.
  
  
• Establish and maintain cooperative working relationships with others.
  
  
• Perform timely and required procedures, duties and responsibilities.
  
  
• Occasionally lift and carry up to 40 pounds.
  
  
• Regular attendance is an essential function.

Knowledge of:

• Government programs relating to senior citizens.
  
  
• Governing laws, regulations, and terminology.
  
  
• Laws and regulations related to the operation of skilled nursing and residential care facilities.
  
  
• Methods and techniques of problem resolution, including objective investigation, mediation and negotiation.
  
  
• Basic principles of training, recruiting and working with volunteers.
  
  
• Personal computer and word processors.
  
  
• Basic statistics.
  
  
• Community outreach techniques.
  
  
• English usage, including vocabulary, spelling, grammar, and punctuation.
  
  
• Public relations techniques.
  
  
• Department of Aging rules and regulations.
  
  
• Gerontology, Long-Term Care, Social Services, and Aging programs.
  
  
• Principles and practices related to supporting the social well-being and quality of life of the senior adult populations.
  
  
• Health care insurance programs.

Ability to:

• Collect and compile data and statistical information.
  
  
• Make presentations and promote programs.
  
  
• Communicate effectively, both orally and in writing.
  
  
• Establish and maintain effective working relationship with the general public and the agency staff.
  
  
• Develop and present training materials.
  
  
• Conduct training for volunteer staff.

Why Merced County? A message from the CEO

HOLIDAYS & LEAVES
VACATION

10 days the first 5 years of continuous employment (limited to a maximum of 160 hours), 15 days in the second 5 years of continuous employment (limited to a maximum of 240 hours), and 20 days after 10 years of continuous employment (limited to a maximum of 320 hours).

SICK LEAVE

0.0625 hours sick leave for each paid regularly scheduled work hour. 16 days (130 hours per year) with unlimited accumulation. Optional annual buy back of a portion of accumulated sick leave hours upon meeting certain criteria.

HOLIDAYS

Twelve paid holidays annually plus two optional holidays.

BEREAVEMENT LEAVE

Five (5) regularly scheduled workdays.

INSURANCE
HEALTH INSURANCE
Medical Insurance - Merced County offers multiple Medical Plans and contributes towards employee and dependent premiums.

• Anthem 500 EPO
• Anthem 1500 EPO
• Anthem HDHP (High Deductible Medical Plan) with Health Savings Account (HSA)
• Anthem HDHP (High Deductible Medical Plan) without Health Savings Account (HSA)

Dental Insurance - Delta Dental

• County pays 100% of the premium for employees and 50% for dependent(s)

Vision Insurance - VSP

• County pays 100% of the premium for employees and 50% for dependent(s)

DISABILITY INSURANCE

State Disability Insurance (SDI)
Merced County non-management employees are enrolled in the State Disability Insurance Program (SDI). Premiums for this insurance are paid by the employee. This insurance is administered solely by the State, who determines eligibility and payments. Benefit amounts are based on the quarter with the highest wages earned within the base period.
LIFE INSURANCE

County-paid Life and Accidental Death & Dismemberment Insurance

• Represented Employees $10,000

Voluntary Term and Whole Life Insurance are available - premium paid by employee

RETIREMENT
DEFERRED COMPENSATION

The County offers a 457(b) Deferred Compensation Plan. Employees choose their investment funds and can make pre-tax or post-tax contributions to the plan up to the maximum allowable.

MERCED COUNTY EMPLOYEE RETIREMENT ASSOCIATION

The retirement plan is a defined benefit plan administered pursuant to the County Employees Retirement Law of 1937 and other provisions of the California Government Code. MCERA members also pay into Social Security. The applicable benefit formula is dependent upon your hire date with an MCERA employer; your pension amount will be determined by your age, years of service and final compensation amount.

EXTRA HELP EMPLOYEES DO NOT QUALIFY FOR COUNTY BENEFITS.

EMPLOYEE PROGRAMS
EMPLOYEE ASSISTANCE PROGRAM (EAP)

Anthem EAP services provide up to five face-to-face counseling sessions per incident and provides a toll-free "800" hotline available 24/7 for emergencies and crisis intervention. EAP services include counseling services, legal services, financial services and work-life resource services.

EMPLOYEE TICKETS, COUPONS, and DISCOUNTS

The County of Merced has partnered with Employee Savings Tickets to provide discounted coupons and tickets for all county employees to attractions throughout the state and out-of-state. The discounts and coupons are available for shopping, movies, sporting events, theme parks, zoos and aquariums and much more.

THIS BULLETIN IS NOT A CONTRACT AND DOES NOT CREATE CONTRACTUAL OR LEGAL RIGHTS ON BEHALF OF ANY EMPLOYEE. THIS BULLETIN IS SUBJECT OF BEING SUPPLEMENTED, MODIFIED, WITHDRAWN OR OTHERWISE CHANGED PENDING LABOR AGREEMENTS AND/OR AT THE DISCRETION OF THE COUNTY EXECUTIVE OFFICER OR AS THE BOARD OF SUPERVISORS DEEM NECESSARY.

For answers to specific questions regarding employee benefits, please call Human Resources at 209.385.7356.

Closing Date/Time: Continuous

Merced County

209-385-7682 Show more